Growing Science » Tags cloud » Customer Satisfaction
Authors: Tran Minh Nguyet, Nguyen Van Dung, Tran Thi Thu Trang, Tran Tuan Anh, Nguyen Duc Duong
DOI: 10.5267/j.uscm.2021.6.005
Keywords: Human resource management, Customer satisfaction, Organizational performance, Supply chain management, Tourism supply chain
Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 1511 | Reviews: 0
Authors: Dewi Dewi, Ferdian Hajadi, Yunita Wijaya Handranata, Maria Grace Herlina
DOI: 10.5267/j.uscm.2021.5.007
Keywords: Service Quality, Customer Satisfaction, Customer Loyalty
Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 5921 | Reviews: 0
Authors: Tiurida Lily Anita, Aditya Pratomo
DOI: 10.5267/j.uscm.2021.5.001
Keywords: Food quality, Food safety, Customer satisfaction, Revenue, Path analysis
Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 1853 | Reviews: 0
Authors: Bader Almohaimmeed
DOI: 10.5267/j.uscm.2021.4.007
Keywords: Analytical CRM, strategic CRM, operational CRM, customer satisfaction, commercial banks
Journal: USCM | Year: 2021 | Volume: 9 | Issue: 3 | Views: 4036 | Reviews: 0
Authors: Budi Jaya Sugiato, Slamet Riyadi, Endah Budiarti
Keywords: Customer Relations Management, Service Quality, Relationship Marketing, Customer Satisfaction, Customer Retention
Journal: AC | Year: 2023 | Volume: 9 | Issue: 2 | Views: 2538 | Reviews: 0
Authors: Martinus Tukiran, Pauline Henriette Pattyranie Tan, Widodo Sunaryo
DOI: 10.5267/j.uscm.2021.1.003
Keywords: Customer expectation, Customer perceived quality, Customer perceived value, Customer satisfaction, Quality education
Journal: USCM | Year: 2021 | Volume: 9 | Issue: 2 | Views: 3532 | Reviews: 0
Authors: Anh Chi Phan, Ha Thu Nguyen, Thoa Xuan Thi Pham
DOI: 10.5267/j.uscm.2020.12.007
Keywords: Service recovery, Interactive fairness, Procedural fairness, Customer satisfaction, e-retailing, Vietnam
Journal: USCM | Year: 2021 | Volume: 9 | Issue: 1 | Views: 3831 | Reviews: 0
Authors: Asyraf Afthanorhan, Zainudin Awang, Norfadzilah Rashid, Hazimi Foziah, Puspa Liza Ghazali
DOI: 10.5267/j.msl.2018.11.004
Keywords: Service Quality, Customer Satisfaction, LibQual, Covariance-Based Structural Equation Modeling, Importance-Performance Analysis (IPA)
Journal: MSL | Year: 2019 | Volume: 9 | Issue: 1 | Views: 36438 | Reviews: 0
Authors: Peridawaty Peridawaty, Rita Yuanita Toendan, Ina Karuehni Wenthe
DOI: 10.5267/j.uscm.2020.12.005
Keywords: Entrepreneurial Orientation, Organizational Learning, Marketing Capability, Customer satisfaction
Journal: USCM | Year: 2021 | Volume: 9 | Issue: 1 | Views: 1625 | Reviews: 0
Authors: Jeen-Su Lim, Kee-Sook Lim, John H. Heinrichs, Khulud Al-Aali, Alamzeb Aamir, Muhammad Imran Qureshi
Keywords: Service quality, Hospital, Customer satisfaction, ServQual, ServPerf
Journal: MSL | Year: 2018 | Volume: 8 | Issue: 12 | Views: 5381 | Reviews: 0
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