This paper aims to analyze the most relevant direct-antecedents of brand loyalty in the chemical emulsion industry. The purpose of the study is to find the crucial antecedents for chemical buyers; therefore, the paper contributes to business practitioners in managing customer loyalty, particularly in the chemical emulsion industry. Some hypotheses are exercised to get the finding, and this research employs the SEM-Lisrel 8.70 software program to process a total of 140 samples from the field. The respondent's industries are varied, such as coating, paper, textile, wood panel, putty, printing, and furniture. The main finding is the buyer's concern with products, services, and satisfaction; rational quality aspects become a brand identity. Images and activities associated with the brand do not affect loyalty.

Marketing planning has been one of the most important components of production planning. A good marketing strategy can increase sales of products, which leads to higher profitability. The proposed study of this paper investigates how consumer & apos; s mental capability reacts when a new product is introduced along with a well known brand. The proposed study of this paper selects 196 people who choose 12 various products. Dependent variable is consumer perception towards new product development. Independent variables include customers consider newly offered product as replacement or supplement one. They surveyed people are also asked whether they think the new technological characteristics can incorporate older ones & apos; or not. Finally, participants are asked about their perception on product. Correlation ratio between technology transfer capabilities and perception towards the new product is calculated as 0.454, which is much more than other variables and P-value is significant when the level of significance is one percent. The other observation is that there is a positive and meaningful relationship between potential for product substitution and perception towards the new product, which has been calculated as 0.227.