In this paper, a new hybrid algorithm based on multi-objective genetic algorithm (MOGA) using simulated annealing (SA) is proposed for scheduling unrelated parallel machines with sequence-dependent setup times, varying due dates, ready times and precedence relations among jobs. Our objective is to minimize makespan (Maximum completion time of all machines), number of tardy jobs, total tardiness and total earliness at the same time which can be more advantageous in real environment than considering each of objectives separately. For obtaining an optimal solution, hybrid algorithm based on MOGA and SA has been proposed in order to gain both good global and local search abilities. Simulation results and four well-known multi-objective performance metrics, indicate that the proposed hybrid algorithm outperforms the genetic algorithm (GA) and SA in terms of each objective and significantly in minimizing the total cost of the weighted function.

This paper seeks to identify the priority of factors affecting the quality of banking services in Bank Saderat Iran for better allocation of resources to enhance the quality of its banking services. The study develops a fuzzy method to handle uncertainty associated with the data and using analytical network process (ANP) ranks different factors influencing on service quality. The results have indicated that the quality of e-services (ESQ) is the most important factor followed by the quality of banking services agility (ASQ), the service system quality (SSQ), and the behavioral service qualities (BSQ). Moreover, the employees’ competence and skills, the reliability of the electronic system and the reliability of the service system, an impeccability banking system integrity and accountability instruments are among other effective factors influencing on the quality of banking services.

The aim of this research is to present a hybrid model to select auto part suppliers. The proposed method of this paper uses factor analysis to find the most influencing factors on part maker selection and the results are validated using different statistical tests such as Cronbach & apos; s Alpha and Kaiser-Meyer. The hybrid model uses analytical network process to rank different part maker suppliers and fuzzy goal programming to choose the appropriate alternative among various choices. The implementation of the proposed model of this paper is used for a case study of real-world problem and the results are discussed.