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1.

The evolving role of total quality management in modern healthcare: A comprehensive review and future directions Pages 103-110 Right click to download the paper Download PDF

Authors: Neha Arora, Anil Kumar, Sanjay Yadav, V.K. Chawla

DOI: 10.5267/j.he.2025.3.011

Keywords: Total Quality Management, TQM, Healthcare Quality, Patient Safety, Hospital Performance, Continuous Improvement, Digital Health, Lean, Accreditation, Organizational Culture

Abstract:
Total Quality Management (TQM), a comprehensive and strategic management philosophy based on continuous quality improvement, strong customer relations, and involvement of the entire organization, has moved from its industrial roots to become the primary support of modern healthcare deliveries. The present article offers a thorough review of the literature that synthesizes 30 years of scientific work from all over the world and provides a critical analysis of the application, effectiveness, and evolution of TQM in the complicated context of hospitals. The analysis starts with the historical and theoretical foundations of TQM in healthcare, connecting basic quality frameworks to modern practices. It then assesses with great care the large volume of evidence proving TQM's positive effect on the most important hospital performance indicators such as patient safety, satisfaction, clinical outcomes, operational efficiency, and economic viability. The discussion devotes a considerable part to the strong challenges and barriers to TQM being successfully implemented, bringing in studies from both developed and developing countries to point out the hurdles that are common and the ones that are particular to a given context. Moreover, the review goes into the interaction between TQM and other process improvement approaches like Lean and Six Sigma. Lastly, it outlines the future path of quality management in the healthcare sector by looking into the alliance of TQM with digital transformation, AI, telemedicine, and innovation management. The paper wraps up by asserting that TQM is still a 'must-have' strategic option for hospitals but that it needs strong and determined leadership, a broad-based quality culture, and an adaptive to change technology and methodology for its successful running.
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Journal: HE | Year: 2025 | Volume: 1 | Issue: 4 | Views: 995 | Reviews: 0

 

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