How to cite this paper
Ghazavi, S & Cheraghali, M. (2013). A study on the effect of internet on competitiveness and customer loyalty in insurance industry based on Porter competitive forces.Management Science Letters , 3(7), 2001-2006.
Refrences
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Darvish, H., Moayeri, M., Faradonbe, M & Naderifar, A. (2013). A survey on relationship between
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3(2), 519-526.
Kim, W. C., & Mauborgne, R. (1998). Value innovation: the strategic logic of high growth. IEEE
Engineering Management Review, 26(2), 8-17.
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factors on customer retention: A case study of Iranian banking sector. Management Science
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Porter, P. (2001). Strategy and Internet. Harward Business Review.
Sehhat, S. (2012). An empirical survey to measure the impact of different factors on the success of
electronic marketing. Management Science Letters, 2(6), 2187-2192.
Company.
Azad, N & Esmaeili, A. (2012). A survey on measuring the effect of website on customer
satisfaction. Management Science Letters, 2(5), 1639-1644.
Caruana, A., Money, A. H., & Berthon, P. R. (2000). Service quality and satisfaction–the moderating
role of value. European Journal of Marketing,34(11/12), 1338-1353.
Cassiman, B., & Sieber, S. (2002). The impact of the internet on market structure. Handbook of
Information Technology in Organizations And Electronic Markets.
Darvish, H., Alvani, S.M., salehi sadagiani, J., & Abbaszadeh, H. (2012). An empirical study on
effective factors on entrepreneurial orientation in Iranian banking industry. Management Science
Letters, 2(7), 2591-2600.
Darvish, H., Moayeri, M., Faradonbe, M & Naderifar, A. (2013). A survey on relationship between
customer satisfaction and electronic banking features: A case study of Tejarat bank in Iran.
Management Science Letters, 3(2), 425-430.
Feizollahi, S., Shirmohammadi, A & Hassani, R. (2013). Developing a conceptual model for
selecting and evaluating online markets. Management Science Letters, 3(4), 1203-1208.
Hakkak, M & Zare, N. (2013). Evaluating the impact of relationship marketing components on
customers & apos; loyalty level: Evidence from Iran Khodro Corporation. Management Science Letters,
3(2), 519-526.
Kim, W. C., & Mauborgne, R. (1998). Value innovation: the strategic logic of high growth. IEEE
Engineering Management Review, 26(2), 8-17.
Nezhad, S., Jomehri, N & Javanshir, H. (2011). An empirical study to determine the critical success
factors on customer retention: A case study of Iranian banking sector. Management Science
Letters, 1(2), 223-234.
Porter, P. (2001). Strategy and Internet. Harward Business Review.
Sehhat, S. (2012). An empirical survey to measure the impact of different factors on the success of
electronic marketing. Management Science Letters, 2(6), 2187-2192.