How to cite this paper
Saeednia, H & Valahzaghard, S. (2012). A study to measure the impact of customer perception, quality, environment concern and satisfaction on green customer loyalt.Management Science Letters , 2(8), 2881-2888.
Refrences
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Albayrak, T., Caber, M., Moutinho, L. & Herstein, R. (2011). The influence of skepticism on green purchase behavior. International Journal of Business & Social Science, 2(13), 189-197.
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Bamberg, S. (2003). How does environmental concern influence specific environmentally related behaviors? A new answer to an old question. Journal of Environmental Psychology, 23(1), 21-32.
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Behara, R.S., Fontenot, G.F., & Gresham, A.B. (2002). Customer process approach to building loyalty. Total Quality Management, 13(5), 603-611.
Bloemer, J., Ruyter, K., & Peeters, P. (1998), Investing drivers of bank loyalty: The complex relationship between image, service quality, satisfaction. International Journal of Bank Marketing, 16(7), 276-286.
Chang, N.J., & Fong, C.M. (2010). Green product quality, green corporate image, green customer satisfaction, and green customer loyalty. African Journal of Business Management, 4(13), 2836-2844.
Chen, Y.S. (2008). The driver of green innovation and green image –green Core competence. Journal of Business Ethics, 81(3), 531–543.
Chumpitaz, R., & Paparoidamis, N.G. (2004). Service quality and marketing performance in business-to-business markets: exploring the mediating role of client satisfaction. Managing Service Quality, 14(2/3), 235-248
Dembkowski, S. (1998), The environmental value-attitude system model: understanding the divergence between stated environmental consciousness and overt consumer behavior. Eco-management and Auditing, 5(2), 62-74.
Eskildsen, J.K., Kristensen, K., Juhl, H.J., & ?stergaard, P. (2004). The drivers of customer satisfaction and loyalty. Total Quality Management Business Excellence, 15(5/6), 859-868.
Govina, N. A. (2004). Dictionary of Marketing Management Communication. SAGE Publications.
Gurau, C., & Ranchhod, A. (2005). International green marketing a comparative study of British and Romanian firms. International Marketing Review, 22(5), 547-561.
Hellier, P.H, Geursen, G.M., Carr, R.A., & Rickard, J.A. (2003). Customer repurchase intention – a general structural equation model. European Journal of Marketing, 37(11), 1762-1800.
Kim, H.Y., & Chung, J.E. (2011). Consumer purchase intention for organic personal care products. Journal of Consumer Marketing, 28(1), 40–47.
Kotler, P., & Armstrong, G. (1999). Principles of Marketing. Prentice-Hall International Inc.
Lee, K. (2008). Opportunities for green marketing: Young consumers. Marketing Intelligence & Planning, 26, 573-586.
Martenson, R. (2007). Corporate brand image, satisfaction and store loyalty: a study of the store as a brand, store brands and manufacturer brands. International Journal of Retail Distribution Management, 35(7), 544-555.
Mendleson, N., & Polonsky, M.J. (1995). Using strategic alliances to develop credible green marketing. Journal of Consumer Marketing, 12, 4-18.
Menon, A., & Menon, A. (1997). Enviropreneurial Marketing Strategy: The Emergence of Corporate Environmentalism as Market Strategy. Journal of Marketing, 61, 51-67.
Moisander, J. (2008). Motivational complexity of green consumerism. International Journal of Consumer Studies, 31(4), 404-409.
Nguyen, N., & Leblanc, G. (1998). The mediating role of corporate image on customers’ retention decisions: An investigation in financial services. International Journal of Bank Marketing, 16(2), 52-65.
Paladino, A. (2005). Understanding the green consumer: an empirical analysis. Journal of Customer Behaviour, 4(1), 69-102.
Polonsky, M.J., & Rosenberger, P. J. (2001). Reevaluating Green Marketing: A Strategic Approach. Business Horizons.
Sinnappan, P., & Abd Rahman, A. (2011). Antecedents of green purchasing behavior among Malaysian consumers. International Business Management, 5(3), 129-139.
Schellhase, R., Hardock, P., Ohlwein, M. (1999). Customer Satisfaction in Business-to-Business-Marketing. The Journal of Business & Industrial Marketing, 14(5/6), 416-432.
Smith, S., & Paladino, A. (2010). Eating clean and green? Investigating consumer motivations towards the purchase of organic food. Australasian Marketing Journal, 18, 93–104.
Subhani, M.I., Hasan, S.A., Osman, A., & Wazir Ali Rudhani, S. (2012). The Crux of Green Marketing: An Empirical Effusive Study. European Journal of Social Sciences (EJSS), 27(3), 425 – 435.
Tan, B.C. (2011). The Roles of Knowledge, Threat, and PCE on Green Purchase Behaviour. International Journal of Business and Management, 6(12), 14-27.
Albayrak, T., Caber, M., Moutinho, L. & Herstein, R. (2011). The influence of skepticism on green purchase behavior. International Journal of Business & Social Science, 2(13), 189-197.
Andreassen, T.W., & Lindestad, B. (1998). Customer loyalty and complex services. International Journal of Service Industry Management, 9(1), 7-23.
Aydin, S., Ozer, G., & Arasil O. (2005). Customer loyalty and the effect of switching costs as a moderator variable: A case in the Turkish mobile phone market. Marketing Intelligence & Planning, 23(1), 89-103.
Bamberg, S. (2003). How does environmental concern influence specific environmentally related behaviors? A new answer to an old question. Journal of Environmental Psychology, 23(1), 21-32.
Beerli, A. & Martin, J.D. & Quintana, A. (2004). A model of customer loyalty in the retail banking market. European Journal of Marketing, 38(1/2), 253 – 275.
Behara, R.S., Fontenot, G.F., & Gresham, A.B. (2002). Customer process approach to building loyalty. Total Quality Management, 13(5), 603-611.
Bloemer, J., Ruyter, K., & Peeters, P. (1998), Investing drivers of bank loyalty: The complex relationship between image, service quality, satisfaction. International Journal of Bank Marketing, 16(7), 276-286.
Chang, N.J., & Fong, C.M. (2010). Green product quality, green corporate image, green customer satisfaction, and green customer loyalty. African Journal of Business Management, 4(13), 2836-2844.
Chen, Y.S. (2008). The driver of green innovation and green image –green Core competence. Journal of Business Ethics, 81(3), 531–543.
Chumpitaz, R., & Paparoidamis, N.G. (2004). Service quality and marketing performance in business-to-business markets: exploring the mediating role of client satisfaction. Managing Service Quality, 14(2/3), 235-248
Dembkowski, S. (1998), The environmental value-attitude system model: understanding the divergence between stated environmental consciousness and overt consumer behavior. Eco-management and Auditing, 5(2), 62-74.
Eskildsen, J.K., Kristensen, K., Juhl, H.J., & ?stergaard, P. (2004). The drivers of customer satisfaction and loyalty. Total Quality Management Business Excellence, 15(5/6), 859-868.
Govina, N. A. (2004). Dictionary of Marketing Management Communication. SAGE Publications.
Gurau, C., & Ranchhod, A. (2005). International green marketing a comparative study of British and Romanian firms. International Marketing Review, 22(5), 547-561.
Hellier, P.H, Geursen, G.M., Carr, R.A., & Rickard, J.A. (2003). Customer repurchase intention – a general structural equation model. European Journal of Marketing, 37(11), 1762-1800.
Kim, H.Y., & Chung, J.E. (2011). Consumer purchase intention for organic personal care products. Journal of Consumer Marketing, 28(1), 40–47.
Kotler, P., & Armstrong, G. (1999). Principles of Marketing. Prentice-Hall International Inc.
Lee, K. (2008). Opportunities for green marketing: Young consumers. Marketing Intelligence & Planning, 26, 573-586.
Martenson, R. (2007). Corporate brand image, satisfaction and store loyalty: a study of the store as a brand, store brands and manufacturer brands. International Journal of Retail Distribution Management, 35(7), 544-555.
Mendleson, N., & Polonsky, M.J. (1995). Using strategic alliances to develop credible green marketing. Journal of Consumer Marketing, 12, 4-18.
Menon, A., & Menon, A. (1997). Enviropreneurial Marketing Strategy: The Emergence of Corporate Environmentalism as Market Strategy. Journal of Marketing, 61, 51-67.
Moisander, J. (2008). Motivational complexity of green consumerism. International Journal of Consumer Studies, 31(4), 404-409.
Nguyen, N., & Leblanc, G. (1998). The mediating role of corporate image on customers’ retention decisions: An investigation in financial services. International Journal of Bank Marketing, 16(2), 52-65.
Paladino, A. (2005). Understanding the green consumer: an empirical analysis. Journal of Customer Behaviour, 4(1), 69-102.
Polonsky, M.J., & Rosenberger, P. J. (2001). Reevaluating Green Marketing: A Strategic Approach. Business Horizons.
Sinnappan, P., & Abd Rahman, A. (2011). Antecedents of green purchasing behavior among Malaysian consumers. International Business Management, 5(3), 129-139.
Schellhase, R., Hardock, P., Ohlwein, M. (1999). Customer Satisfaction in Business-to-Business-Marketing. The Journal of Business & Industrial Marketing, 14(5/6), 416-432.
Smith, S., & Paladino, A. (2010). Eating clean and green? Investigating consumer motivations towards the purchase of organic food. Australasian Marketing Journal, 18, 93–104.
Subhani, M.I., Hasan, S.A., Osman, A., & Wazir Ali Rudhani, S. (2012). The Crux of Green Marketing: An Empirical Effusive Study. European Journal of Social Sciences (EJSS), 27(3), 425 – 435.
Tan, B.C. (2011). The Roles of Knowledge, Threat, and PCE on Green Purchase Behaviour. International Journal of Business and Management, 6(12), 14-27.