How to cite this paper
Herlina, M & Saputra, N. (2021). Does motivation play moderating role on organizational citizenship behavior? Evidence from Indonesian telecommunication firms.Management Science Letters , 11(5), 1667-1676.
Refrences
Abuzaid, A. N., Al-ma, N., & Al-haraisa, Y. E. (2019). Examining the Impact of Transformational Leadership on the Stra-tegic Decisions Effectiveness of Jordanian Microfinance Companies. International Review of Management and Mar-keting, 9(2), 76–83.
Abzari, M., Shahin, A., & Abasaltian, A. (2016). Developing a Conceptual Framework for Knowledge Sharing Behavior by Considering Emotional , Social and Cognitive Intelligence Competencies. Kuwait Chapter of Arabian Journal of Business and Management Review, 4(1), 230–241. https://doi.org/10.12816/0018907
Ahmad, F., Abbas, T., Latif, S., & Rasheed, A. (2014). Impact of transformational leadership on employee motivation in telecommunication sector. Journal of Management Policies and Practices, 2(2), 11-25.
Ali, S. A. M., Said, N. A., Yunus, N. M., Kader, S. F. A., Latif, D. S. A., & Munap, R. (2014a). Hackman and Oldham’s Job Characteristics Model to Job Satisfaction. Procedia - Social and Behavioral Sciences, 129(February 2016), 46–52. https://doi.org/10.1016/j.sbspro.2014.03.646
Ali, S. A. M., Said, N. A., Yunus, N. M., Kader, S. F. A., Latif, D. S. A., & Munap, R. (2014b). Hackman and Oldham’s Job Characteristics Model to Job Satisfaction. Procedia - Social and Behavioral Sciences, 129, 46–52. https://doi.org/10.1016/j.sbspro.2014.03.646
Anjum, Z.-U.-Z., Fan, L., Javed, M. F., & Rao, A. (2014). Job characteristics Model and job Satisfaction. International Journal of Education and Research, 2(11), 242–262.
Apoi, A., & Latip, H. B. A. (2019). The Impact of Transformational Leadership on Employee Reactions towards Individual Work Performance: A Conceptual Paper. International Journal of Academic Research in Business and Social Sciences, 9(8), 47–60. https://doi.org/10.6007/ijarbss/v9-i8/6207
Armstrong, M. (2010). Human Resources Management Practices. London: KoganPage.
Armstrong, M. (2015). Handbook of Reward Management Practice. Retrieved from https://www.koganpage.com/product/armstrong-s-handbook-of-reward-management-practice-9780749473891
Arustei, C. C., & Leon, R. D. (2012). Organizational Citizenship Behavior - an Instrument for Sharing Tacit Knowledge. Business Excellence Challenges during the Economic Crisis, Vol 1, 0265(January 2013), 20–25.
Baškarada, S., & Koronios, A. (2018). The 5S organizational agility framework: a dynamic capabilities perspective. Inter-national Journal of Organizational Analysis, 26(2), 331–342. https://doi.org/10.1108/IJOA-05-2017-1163
Batchelor, J. H., Lawlor, K. B., & Burch, G. F. (2014). The Job Characteristics Model: An Extension to Entrepreneurial Motivation. Small Business Institute® Journal Small Business Institute®, 10(1), 1–10.
Blanz, M. (2017). Employees’ job satisfaction: A test of the job characteristics model among social work practitioners. Journal of Evidence-Informed Social Work, 14(1), 35–50. https://doi.org/10.1080/23761407.2017.1288187
Chiu, Y., & Chien, Y. (2015). The Effect of Knowledge-Sharing on Organizational Performance : Organizational Citizen-ship Behavior and Knowledge-Absorption As Mediators. International Journal of Information Technology and Busi-ness, 36(1), 97–119.
Deha, D. (2019). Insight: Indonesia’s Telco Industry Needs Consolidation. Retrieved from http://theinsiderstories.com/a-number-of-operators-hits-the-financial-performance-of-the-indonesian-telco-industry/
Dhabi, A. (2018). Role of organisational culture , leadership and organisational citizenship behaviour on knowledge management Amna Ali Al Mansouri *, Sanjay Kumar Singh and Mehmood Khan. 9(2), 129–143.
Faturochman. (1997). JURNAL - The Job Characteristics Theory.pdf.
FRIED, Y., & FERRIS, G. R. (1987). the Validity of the Job Characteristics Model: a Review and Meta‐Analysis. Person-nel Psychology, 40(2), 287–322. https://doi.org/10.1111/j.1744-6570.1987.tb00605.x
Gagné, M., Tian, A. W., Soo, C., Zhang, B., Ho, K. S. B., & Hosszu, K. (2019). Different motivations for knowledge shar-ing and hiding: The role of motivating work design. Journal of Organizational Behavior, 40(7), 783–799. https://doi.org/10.1002/job.2364
Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: test of a theory. Organizational Behav-ior and Human Performance, 16(2), 250–279. https://doi.org/10.1016/0030-5073(76)90016-7
Hadi, R., & Adil, A. (2010). Job characteristics as predictors of work motivation and job satisfaction of bank employees. Journal of the Indian Academy of Applied Psychology, 36(2), 294–299.
Halawi, L. A., Aronson, J. E., & McCarthy, R. V. (2005). Resource-Based View of Knowledge Management for Competi-tive Advantage in an organization. The Electronic Journal of Knowledge Management, 3(2), 75–86.
Huei, T. Y., Mansor, N. N. A., & Tat, H. H. (2014). Role of OCB and demographic factors in the relationship of motiva-tion and employee performance. Intangible Capital, 10(3), 425–447. https://doi.org/10.3926/ic.435
Husain, S. N., & Husain, Y. S. (2016). Mediating Effect of OCB on Relationship between Job Attitudes and Knowledge Sharing Behavior. International Journal of Science and Research (IJSR), 5(1), 1008–1015. https://doi.org/10.21275/v5i1.nov152959
Hussein, A. (2018). Test of Hackman and Oldham’s Job Characteristics Model at General Media Sector. International Journal of Academic Research in Business and Social Sciences, 8(1), 352–371. https://doi.org/10.6007/ijarbss/v8-i1/3813
Ibrahim, M. A., & Aslinda, A. (2015). The Effect of Motivation on Organizational Citizenship Behavior (OCB) at Telkom Indonesia in Makassar. Bisnis & Birokrasi Journal, 21(2). https://doi.org/10.20476/jbb.v21i2.4324
Jiang, W., Zhao, X., & Ni, J. (2017). The impact of transformational leadership on employee sustainable performance: The mediating role of organizational citizenship behavior. Sustainability (Switzerland), 9(9). https://doi.org/10.3390/su9091567
Job characteristics and its outcomes - A comparative work design study of non-profit and profit organizations . Beate Jel-stad Diakonhjemmet University College Norway. (n.d.). 0–17.
Khalifa Elgelal, K. S., & Noermijati, N. (2014). The Influences of Transformational Leaderships on Employees Perfor-mance (A Study of the Economics and Business Faculty Employee at University of Muhammadiyah Malang). Asia Pa-cific Management and Business Application, 3(1), 48–66. https://doi.org/10.21776/ub.apmba.2014.003.01.4
Khalili, A. (2017). Transformational leadership and organizational citizenship behavior: The moderating role of emotional intelligence. Leadership and Organization Development Journal, 38(7), 1004–1015. https://doi.org/10.1108/LODJ-11-2016-0269
Lan, T. S., Chang, I. H., Ma, T. C., Zhang, L. P., & Chuang, K. C. (2019). Influences of transformational leadership, trans-actional leadership, and patriarchal leadership on job satisfaction of cram school faculty members. Sustainability (Switzerland), 11(12). https://doi.org/10.3390/su10023465
Lizette Eriksson, Frida Jonsson, C. (2016). Transformational leadership’s effect on motivation and trust. 62.
Lunenburg, F. C. (2011). Motivating by Enriching Jobs to Make Them More Interesting and Challenging. International Journal of Business and Management, 15(1), 1–11.
Majeed, N., Ramayah, T., Mustamil, N., Nazri, M., & Jamshed, S. (2017). Transformational leadership and organizational citizenship behavior: Modeling emotional intelligence as mediator. Management and Marketing, 12(4), 571–590. https://doi.org/10.1515/mmcks-2017-0034
Muku, A. Z. A. (2013). Job Characteristics Model of Hackman and Oldham in Garment Sector in Bangladesh: A Case Study in Savar Area in Dhaka District. International Journal of Economics, Finance and Management Sciences, 1(4), 188. https://doi.org/10.11648/j.ijefm.20130104.12
Na-Nan, K., & Pukkeeree, P. (2013). Influence of Job Characteristics and Job Satisfaction Effect Work Adjustment for En-tering Labor Market of New Graduates in Thailand. International Journal of Business and Social Science, 4(2), 95–103.
Nasra, M. A., & Heilbrunn, S. (2014). Transformational leadership and organizational citizenship behavior in the Arab educational system in Israel: The impact of trust and job satisfaction. Educational Management Administration and Leadership, 44(3), 380–396. https://doi.org/10.1177/1741143214549975
Nili, D. M., Isfahani, D. A. N., & Tanhaei, M. H. (2013). Knowledge Sharing and its Impact on Employees’ Motivation. International Journal of Academic Research in Progressive Education and Development, 2(3), 142–152. https://doi.org/10.6007/ijarped/v2-i3/95
Nohe, C., & Hertel, G. (2017). Transformational Leadership and Organizational Citizenship Behavior: A Meta-Analytic Test of Underlying Mechanisms. Frontiers in Psychology, 8(AUG), 1–13. https://doi.org/10.3389/fpsyg.2017.01364
O’brien, G. E. (1982). Evaluation of the job characteristics theory of work attitudes and performance. Australian Journal of Psychology, 34(3), 383–401. https://doi.org/10.1080/00049538208254733
Oerlemans, W. G. M., & Bakker, A. B. (2018). Motivating job characteristics and happiness at work: A multilevel per-spective. Journal of Applied Psychology, 103(11), 1230–1241. https://doi.org/10.1037/apl0000318
Okonkwo, E. A., Obi, C. A., & Ekeke, E. E. (2019). Moderating Roles of Job Characteristics in the Relationship between Job Stress and Job Involvement among Nurses. 8(2), 1–7. https://doi.org/10.9790/1959-0802120107
Othman, A. K., & Abdullah, H. S. (2010). The Influence of Emotional Intelligence on Tacit Knowledge Sharing in Service Organizations. Knowledge Management in Emerging Economies, (1998), 171–185. https://doi.org/10.4018/978-1-61692-886-5.ch010
Park, S. (2017). Motivating raters through work design: Applying the job characteristics model to the performance ap-praisal context. Cogent Psychology, 4(1), 1–13. https://doi.org/10.1080/23311908.2017.1287320
Ramachandran, Y., Jordan, P. J., Troth, A. C., & Lawrence, S. A. (2012). Emotional Intelligence, Emotional Labour and Organisational Citizenship Behaviour in service environments. International Journal of Work Organisation and Emo-tion, 4(2), 136. https://doi.org/10.1504/ijwoe.2011.044594
Reza, M. H. (2019). COMPONENTS OF TRANSFORMATIONAL LEADERSHIP BEHAVIOR. EPRA International Jour-nal of Multidisciplinary Research (IJMR), 5(June).
Sadegh, T. (2015). Introducing a Model of Relationship between Knowledge Sharing Behavior, OCB, Psychological Em-powerment and Psychological Capital: A Two-Wave Study. American Journal of Applied Psychology, 4(4), 95. https://doi.org/10.11648/j.ajap.20150404.13
Shaaban, S. (2018). The Impact of Motivation on Organisational Citizenship Behaviour (OCB): The Mediation Effect of Employees’ Engagement. Journal of Human Resource Management, 6(2), 58. https://doi.org/10.11648/j.jhrm.20180602.13
Sneed, J., & Herman, C. M. (1990). Influence of job characteristics and organizational commitment on job satisfaction of hospital foodservice employees. Journal of the American Dietetic Association, 90(8), 1072–1076.
Susilo, D. (2018). Transformational Leadership: a Style of Motivating Employees. Management and Economics Journal (MEC-J), (1), 124. https://doi.org/10.18860/mec-j.v0i1.5222
Tambe, S., & Meera, S. (2014). A Study of organizational citizenship behaviour (OCB) and Its dimensions : A literature Review. International Research Journal of Business and Management, 1(January), 67–73.
Teh, P., & Yong, C. (2011). Knowledge sharing in IS personnel : Organizational Behavior ’ s Perspective. Journal of Com-puter Information Systems, 51(4), 11–21.
Udin, U. (2020). Transformational leadership and organizational citizenship behavior: An empirical investigation. Es-pacios, 41(1).
Yang, S., & Cheng-Kiang Farn. (2006). Exploring Tacit Knowledge Sharing Intention and Behavior within Workgroup from the Perspectives of Social Capital and Behavioral Control. 11th Pacific-Asia Conference on Information Systems, 1, 517–530.
Yu, C. P., & Chu, T. H. (2007). Exploring knowledge contribution from an OCB perspective. Information and Manage-ment, 44(3), 321–331. https://doi.org/10.1016/j.im.2007.03.002
Abzari, M., Shahin, A., & Abasaltian, A. (2016). Developing a Conceptual Framework for Knowledge Sharing Behavior by Considering Emotional , Social and Cognitive Intelligence Competencies. Kuwait Chapter of Arabian Journal of Business and Management Review, 4(1), 230–241. https://doi.org/10.12816/0018907
Ahmad, F., Abbas, T., Latif, S., & Rasheed, A. (2014). Impact of transformational leadership on employee motivation in telecommunication sector. Journal of Management Policies and Practices, 2(2), 11-25.
Ali, S. A. M., Said, N. A., Yunus, N. M., Kader, S. F. A., Latif, D. S. A., & Munap, R. (2014a). Hackman and Oldham’s Job Characteristics Model to Job Satisfaction. Procedia - Social and Behavioral Sciences, 129(February 2016), 46–52. https://doi.org/10.1016/j.sbspro.2014.03.646
Ali, S. A. M., Said, N. A., Yunus, N. M., Kader, S. F. A., Latif, D. S. A., & Munap, R. (2014b). Hackman and Oldham’s Job Characteristics Model to Job Satisfaction. Procedia - Social and Behavioral Sciences, 129, 46–52. https://doi.org/10.1016/j.sbspro.2014.03.646
Anjum, Z.-U.-Z., Fan, L., Javed, M. F., & Rao, A. (2014). Job characteristics Model and job Satisfaction. International Journal of Education and Research, 2(11), 242–262.
Apoi, A., & Latip, H. B. A. (2019). The Impact of Transformational Leadership on Employee Reactions towards Individual Work Performance: A Conceptual Paper. International Journal of Academic Research in Business and Social Sciences, 9(8), 47–60. https://doi.org/10.6007/ijarbss/v9-i8/6207
Armstrong, M. (2010). Human Resources Management Practices. London: KoganPage.
Armstrong, M. (2015). Handbook of Reward Management Practice. Retrieved from https://www.koganpage.com/product/armstrong-s-handbook-of-reward-management-practice-9780749473891
Arustei, C. C., & Leon, R. D. (2012). Organizational Citizenship Behavior - an Instrument for Sharing Tacit Knowledge. Business Excellence Challenges during the Economic Crisis, Vol 1, 0265(January 2013), 20–25.
Baškarada, S., & Koronios, A. (2018). The 5S organizational agility framework: a dynamic capabilities perspective. Inter-national Journal of Organizational Analysis, 26(2), 331–342. https://doi.org/10.1108/IJOA-05-2017-1163
Batchelor, J. H., Lawlor, K. B., & Burch, G. F. (2014). The Job Characteristics Model: An Extension to Entrepreneurial Motivation. Small Business Institute® Journal Small Business Institute®, 10(1), 1–10.
Blanz, M. (2017). Employees’ job satisfaction: A test of the job characteristics model among social work practitioners. Journal of Evidence-Informed Social Work, 14(1), 35–50. https://doi.org/10.1080/23761407.2017.1288187
Chiu, Y., & Chien, Y. (2015). The Effect of Knowledge-Sharing on Organizational Performance : Organizational Citizen-ship Behavior and Knowledge-Absorption As Mediators. International Journal of Information Technology and Busi-ness, 36(1), 97–119.
Deha, D. (2019). Insight: Indonesia’s Telco Industry Needs Consolidation. Retrieved from http://theinsiderstories.com/a-number-of-operators-hits-the-financial-performance-of-the-indonesian-telco-industry/
Dhabi, A. (2018). Role of organisational culture , leadership and organisational citizenship behaviour on knowledge management Amna Ali Al Mansouri *, Sanjay Kumar Singh and Mehmood Khan. 9(2), 129–143.
Faturochman. (1997). JURNAL - The Job Characteristics Theory.pdf.
FRIED, Y., & FERRIS, G. R. (1987). the Validity of the Job Characteristics Model: a Review and Meta‐Analysis. Person-nel Psychology, 40(2), 287–322. https://doi.org/10.1111/j.1744-6570.1987.tb00605.x
Gagné, M., Tian, A. W., Soo, C., Zhang, B., Ho, K. S. B., & Hosszu, K. (2019). Different motivations for knowledge shar-ing and hiding: The role of motivating work design. Journal of Organizational Behavior, 40(7), 783–799. https://doi.org/10.1002/job.2364
Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: test of a theory. Organizational Behav-ior and Human Performance, 16(2), 250–279. https://doi.org/10.1016/0030-5073(76)90016-7
Hadi, R., & Adil, A. (2010). Job characteristics as predictors of work motivation and job satisfaction of bank employees. Journal of the Indian Academy of Applied Psychology, 36(2), 294–299.
Halawi, L. A., Aronson, J. E., & McCarthy, R. V. (2005). Resource-Based View of Knowledge Management for Competi-tive Advantage in an organization. The Electronic Journal of Knowledge Management, 3(2), 75–86.
Huei, T. Y., Mansor, N. N. A., & Tat, H. H. (2014). Role of OCB and demographic factors in the relationship of motiva-tion and employee performance. Intangible Capital, 10(3), 425–447. https://doi.org/10.3926/ic.435
Husain, S. N., & Husain, Y. S. (2016). Mediating Effect of OCB on Relationship between Job Attitudes and Knowledge Sharing Behavior. International Journal of Science and Research (IJSR), 5(1), 1008–1015. https://doi.org/10.21275/v5i1.nov152959
Hussein, A. (2018). Test of Hackman and Oldham’s Job Characteristics Model at General Media Sector. International Journal of Academic Research in Business and Social Sciences, 8(1), 352–371. https://doi.org/10.6007/ijarbss/v8-i1/3813
Ibrahim, M. A., & Aslinda, A. (2015). The Effect of Motivation on Organizational Citizenship Behavior (OCB) at Telkom Indonesia in Makassar. Bisnis & Birokrasi Journal, 21(2). https://doi.org/10.20476/jbb.v21i2.4324
Jiang, W., Zhao, X., & Ni, J. (2017). The impact of transformational leadership on employee sustainable performance: The mediating role of organizational citizenship behavior. Sustainability (Switzerland), 9(9). https://doi.org/10.3390/su9091567
Job characteristics and its outcomes - A comparative work design study of non-profit and profit organizations . Beate Jel-stad Diakonhjemmet University College Norway. (n.d.). 0–17.
Khalifa Elgelal, K. S., & Noermijati, N. (2014). The Influences of Transformational Leaderships on Employees Perfor-mance (A Study of the Economics and Business Faculty Employee at University of Muhammadiyah Malang). Asia Pa-cific Management and Business Application, 3(1), 48–66. https://doi.org/10.21776/ub.apmba.2014.003.01.4
Khalili, A. (2017). Transformational leadership and organizational citizenship behavior: The moderating role of emotional intelligence. Leadership and Organization Development Journal, 38(7), 1004–1015. https://doi.org/10.1108/LODJ-11-2016-0269
Lan, T. S., Chang, I. H., Ma, T. C., Zhang, L. P., & Chuang, K. C. (2019). Influences of transformational leadership, trans-actional leadership, and patriarchal leadership on job satisfaction of cram school faculty members. Sustainability (Switzerland), 11(12). https://doi.org/10.3390/su10023465
Lizette Eriksson, Frida Jonsson, C. (2016). Transformational leadership’s effect on motivation and trust. 62.
Lunenburg, F. C. (2011). Motivating by Enriching Jobs to Make Them More Interesting and Challenging. International Journal of Business and Management, 15(1), 1–11.
Majeed, N., Ramayah, T., Mustamil, N., Nazri, M., & Jamshed, S. (2017). Transformational leadership and organizational citizenship behavior: Modeling emotional intelligence as mediator. Management and Marketing, 12(4), 571–590. https://doi.org/10.1515/mmcks-2017-0034
Muku, A. Z. A. (2013). Job Characteristics Model of Hackman and Oldham in Garment Sector in Bangladesh: A Case Study in Savar Area in Dhaka District. International Journal of Economics, Finance and Management Sciences, 1(4), 188. https://doi.org/10.11648/j.ijefm.20130104.12
Na-Nan, K., & Pukkeeree, P. (2013). Influence of Job Characteristics and Job Satisfaction Effect Work Adjustment for En-tering Labor Market of New Graduates in Thailand. International Journal of Business and Social Science, 4(2), 95–103.
Nasra, M. A., & Heilbrunn, S. (2014). Transformational leadership and organizational citizenship behavior in the Arab educational system in Israel: The impact of trust and job satisfaction. Educational Management Administration and Leadership, 44(3), 380–396. https://doi.org/10.1177/1741143214549975
Nili, D. M., Isfahani, D. A. N., & Tanhaei, M. H. (2013). Knowledge Sharing and its Impact on Employees’ Motivation. International Journal of Academic Research in Progressive Education and Development, 2(3), 142–152. https://doi.org/10.6007/ijarped/v2-i3/95
Nohe, C., & Hertel, G. (2017). Transformational Leadership and Organizational Citizenship Behavior: A Meta-Analytic Test of Underlying Mechanisms. Frontiers in Psychology, 8(AUG), 1–13. https://doi.org/10.3389/fpsyg.2017.01364
O’brien, G. E. (1982). Evaluation of the job characteristics theory of work attitudes and performance. Australian Journal of Psychology, 34(3), 383–401. https://doi.org/10.1080/00049538208254733
Oerlemans, W. G. M., & Bakker, A. B. (2018). Motivating job characteristics and happiness at work: A multilevel per-spective. Journal of Applied Psychology, 103(11), 1230–1241. https://doi.org/10.1037/apl0000318
Okonkwo, E. A., Obi, C. A., & Ekeke, E. E. (2019). Moderating Roles of Job Characteristics in the Relationship between Job Stress and Job Involvement among Nurses. 8(2), 1–7. https://doi.org/10.9790/1959-0802120107
Othman, A. K., & Abdullah, H. S. (2010). The Influence of Emotional Intelligence on Tacit Knowledge Sharing in Service Organizations. Knowledge Management in Emerging Economies, (1998), 171–185. https://doi.org/10.4018/978-1-61692-886-5.ch010
Park, S. (2017). Motivating raters through work design: Applying the job characteristics model to the performance ap-praisal context. Cogent Psychology, 4(1), 1–13. https://doi.org/10.1080/23311908.2017.1287320
Ramachandran, Y., Jordan, P. J., Troth, A. C., & Lawrence, S. A. (2012). Emotional Intelligence, Emotional Labour and Organisational Citizenship Behaviour in service environments. International Journal of Work Organisation and Emo-tion, 4(2), 136. https://doi.org/10.1504/ijwoe.2011.044594
Reza, M. H. (2019). COMPONENTS OF TRANSFORMATIONAL LEADERSHIP BEHAVIOR. EPRA International Jour-nal of Multidisciplinary Research (IJMR), 5(June).
Sadegh, T. (2015). Introducing a Model of Relationship between Knowledge Sharing Behavior, OCB, Psychological Em-powerment and Psychological Capital: A Two-Wave Study. American Journal of Applied Psychology, 4(4), 95. https://doi.org/10.11648/j.ajap.20150404.13
Shaaban, S. (2018). The Impact of Motivation on Organisational Citizenship Behaviour (OCB): The Mediation Effect of Employees’ Engagement. Journal of Human Resource Management, 6(2), 58. https://doi.org/10.11648/j.jhrm.20180602.13
Sneed, J., & Herman, C. M. (1990). Influence of job characteristics and organizational commitment on job satisfaction of hospital foodservice employees. Journal of the American Dietetic Association, 90(8), 1072–1076.
Susilo, D. (2018). Transformational Leadership: a Style of Motivating Employees. Management and Economics Journal (MEC-J), (1), 124. https://doi.org/10.18860/mec-j.v0i1.5222
Tambe, S., & Meera, S. (2014). A Study of organizational citizenship behaviour (OCB) and Its dimensions : A literature Review. International Research Journal of Business and Management, 1(January), 67–73.
Teh, P., & Yong, C. (2011). Knowledge sharing in IS personnel : Organizational Behavior ’ s Perspective. Journal of Com-puter Information Systems, 51(4), 11–21.
Udin, U. (2020). Transformational leadership and organizational citizenship behavior: An empirical investigation. Es-pacios, 41(1).
Yang, S., & Cheng-Kiang Farn. (2006). Exploring Tacit Knowledge Sharing Intention and Behavior within Workgroup from the Perspectives of Social Capital and Behavioral Control. 11th Pacific-Asia Conference on Information Systems, 1, 517–530.
Yu, C. P., & Chu, T. H. (2007). Exploring knowledge contribution from an OCB perspective. Information and Manage-ment, 44(3), 321–331. https://doi.org/10.1016/j.im.2007.03.002