How to cite this paper
Haji, S., Surachman, S., Ratnawati, K & MintartiRahayu, M. (2021). The effect of experience quality, perceived value, happiness and tourist satisfaction on behavioral intention.Management Science Letters , 11(3), 1023-1032.
Refrences
Akter, S., D’Ambra, J., & Ray, P. (2011). An Evaluation of PLS Based Complex Models: The Roles of Power Analysis, Predictive Relevance and GOF Index. In Proceedings of the Seventeenth Americas Conference on Information Systems, Detroit, Michigan August 4th-7th 2011. Detroit, Michigan: Publication: AMCIS 2011 Proceedings – All Submissions.
Akama, J. S., Kieti, D. M. (2003). Measuring Tourist Satisfaction with Kenya’s Wildlife Safari: A Case Study of Tsavo West Nation-al Park[J]. Tourism Management, 24(1), 73–81
Ajzen, I., & Driver, B. L. (1992). Application of the theory of planned behavior to leisure choice. Journal of Leisure Research, 24(3), 207–224.
Andreassen, T.W., & Lindestad, B. (1998). Customer loyalty and complex services: the impact of corporate image on quality, cus-tomer satisfaction and loyalty for customers with varying degrees of service expertise. International Journal of Service Industry Management, 9(1), 7–23.
Mansour, J. S., & Ariffin, A. A. M. (2017). The effects of local hospitality, commercial hospitality and experience quality on behav-ioral intention in cultural heritage tourism. Journal of Quality Assurance in Hospitality & Tourism, 18(2), 149-172.
Boulding, W., Kalra, A., Staelin, R., &Zeithaml, V. A. (1993). A dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research, 30(1), 7–28.
Cervera-Taulet, A., Pérez-Cabañero, C., & Schlesinger, W. (2019). Experience management as an innovative approach in emerging Mediterranean destinations. Journal of Business Research, 101, 536-547.
Chan, J. K. L., & Baum, T. (2007). Ecotourists’ perception of ecotourism experience in lower Kinabatangan, Sabah, Malaysia. Jour-nal of Sustainable Tourism, 15(5), 574–590.
Chin, W. W. (1995). Partial least square is to LISREL as principal component analysis is to common factor analysis. Technology Studies, 8, 342–367.
Cooper, D. R., & Schindler, P.S., & Pamela S. (2006). Business Research Methods. 9th ed., The McGraw-Hill Companies, Inc. New York
Lee, C. K., Yoon, Y. S., & Lee, S. K. (2007). Investigating the relationships among perceived value, satisfaction, and recommenda-tions: The case of the Korean DMZ. Tourism management, 28(1), 204-214.
Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29-35.
Chen, Y., & Li, X. R. (2018). Does a happy destination bring you happiness? Evidence from Swiss inbound tourism. Tourism Man-agement, 65, 256-266.
Dabholkar, P. A., Shepherd, D. C., & Thorpe, D. I. (2000). A comprehensive framework for service quality: An investigation of criti-cal conceptual and measurement issues through a longitudinal study. Journal of Retailing, 76(2), 139–173.
De Bloom, J., Geurts, S. A., Taris, T. W., Sonnentag, S., De Weerth, C., & Kompier, M. A. (2010). Effects of vacation from work on health and well-being: Lots of fun, quickly gone. Work & Stress, 24(2), 196–216.
Duman, T., & Mattila, A. S. (2005). The role of affective factors on perceived cruise vacation value. Tourism Management, 26(3), 311–323.
Fridgen, J. D. (1984). Environmental psychology and tourism. Annals of Tourism Research, 11(1), 19–39.
Hair, J. F. J., Black, C., W., Babin, B. J., & Anderson, E., R. (2014). Multivariate Data Analysis.7th ed., Pearson Education Limited. Retrieved from www.pearsoned.co.uk
Harrison, D. (2004). Editor’s introduction: Tourism in the pacific islands. Journal of Pacific Studies, 26(1–2), 1–28.
Moon, H., & Han, H. (2019). Tourist experience quality and loyalty to an island destination: The moderating impact of destination image. Journal of Travel & Tourism Marketing, 36(1), 43-59.
Jin, N., Lee, S., & Lee, H. (2015). The effect of experience quality on perceived value, satisfaction, image and behavioral intention of water park patrons: New versus repeat visitors. International Journal of Tourism Research, 17(1), 82-95.
Karavdic, S., & Baumann, M. (2014). Positive career attitudes effect on happiness and life satisfaction by master students and gradu-ates. Open Journal of Social Sciences, 2, 15-23.
Kim, Y. K., & Lee, H. R. (2011). Customer satisfaction using low cost carriers. Tourism Management, 32(2), 235–243.
Kotler, P., & Keller, K. L. (2009). Marketing management. 1. vyd. Praha: Grada, 2007, 788 s.
Lee, H., Lee, J., Chung, N., & Koo, C. (2018). Tourists’ happiness: are there smart tourism technology effects?. Asia Pacific Journal of Tourism Research, 23(5), 486-501.
Lemke, F., Clark, M., & Wilson, H. (2011). Customer experience quality: An exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39(6), 846–869.
Lin, J. S. C., & Hsieh, P. L. (2007). The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies. Computers in Human Behavior, 23(3), 1597–1615.
Lofman, B. (1991). Elements in experiential consumption: An exploratory study. Advances in Consumer Research, 18, 729–733
Lyubomirsky, S., & Tucker, K. L. (1998). Implications of individual differences in subjective happiness for perceiving, interpreting, and thinking about life events. Motivation and Emotion, 22(2), 155–186. doi:10.1023/A:1021396422190
Lyubomirsky, S., King, L., &Diener, E. (2005). The benefits of frequent positive affect: Does happiness lead to success? Psychologi-cal Bulletin, 131, 803-855
Mowen, Jc., & Minor, M., (2001). Consumer Behavior. 5th ed., Harcourt Inc., New York
Nawijn, J. (2010). The holiday happiness curve: A preliminary investigation into mood during a holiday abroad. International Journal of Tourism Research, 12(3), 281-290.
Nickerson, P. (2006). Some reflections on quality tourism experiences. In G. Jennings, & N. P.Nickerson (Eds), Quality Tourism Ex-periences. Burlington, MA: Elsevier-Butterworth- Hennemann.
Oliver, R.L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469.
Otto, J. E., & Ritchie, J. R. B. (1996). The service experience in tourism. Tourism Management, 17(3), 165–174
Pandža Bajs, I. (2015). Tourist perceived value, relationship to satisfaction, and behavioral intentions: The example of the Croatian tourist destination Dubrovnik. Journal of Travel Research, 54(1), 122-134.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1991). Refinement and reassessment of the SERVQUAL scale. Journal of Retail-ing, 67(4), 420–450.
Pura, M. (2005). Linking perceived value and loyalty in location-based mobile services. Managing Service Quality, 15(6), 509–538.
Ramseook-Munhurrun, P., Seebaluck, V. N., & Naidoo, P. (2015). Examining the structural relationships of destination image, per-ceived value, tourist satisfaction and loyalty: case of Mauritius. Procedia-Social and Behavioral Sciences, 175, 252-259.
Rust, R. T., & Oliver, R. L. (1994). Service quality: insights and managerial implication from the frontier. In T. RolandRust, & Richard L. Oliver (Eds.), Service quality: New directions in theory and practice (pp. 1–19). Thousand Oaks, CA: Sage.
Rust, R. T., & Zahorik, A. J. (1993). Customer satisfaction, customer retention, and market share. Journal of Retailing, 69(2), 193–215.
Schimmack, U., &Diener, E. (1997). Affect intensity: Separating intensity and frequency in repeatedly measured affect. Journal of Personality and Social Psychology, 73(6), 1313–1329.
Sheth, J. N., Newman, B. I., & Gross, B. I. (1991). Consumption values and market choice. Cincinnati, OH: South Western Publish-ing Company.
Sun, X., Lin, B., Chen, Y., Tseng, S., & Gao, J. (2019). Can commercialization reduce tourists’ experience quality? Evidence from Xijiang Miao Village in Guizhou, China. Journal of Hospitality & Tourism Research, 43(1), 120-140.
Cheng, T. M., & Lu, C. C. (2013). Destination image, novelty, hedonics, perceived value, and revisiting behavioral intention for is-land tourism. Asia Pacific Journal of Tourism Research, 18(7), 766-783.
Tenenhaus, M., Esposito, V. V, Yves-Marie, C., & Carlo, L. (2005). PLS path modeling. Computational statistics & Data Analysis, 48, 159–205.
Wu, H. C., Cheng, C. C., & Ai, C. H. (2017). A study of experiential quality, equity, happiness, rural image, experiential satisfac-tion, and behavioral intentions for the rural tourism industry in China. International Journal of Hospitality & Tourism Administra-tion, 18(4), 393-428.
Wu, H. C., & Li, T. (2014). A study of experiential quality, perceived value, heritage image, experiential satisfaction, and behavioral intentions for heritage tourists. Journal of Hospitality & Tourism Research. [Epub ahead of print]. doi:1096348014525638
Zeithaml, V. A., Berry, L. L., &Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence. Journal of Marketing, 52, 2–22.
Zube, E. H., Sell, J. L., & Taylor, J. G. (1982). Landscape perception: Research, application and theory. Landscape Planning, 9(1), 1–33.
Akama, J. S., Kieti, D. M. (2003). Measuring Tourist Satisfaction with Kenya’s Wildlife Safari: A Case Study of Tsavo West Nation-al Park[J]. Tourism Management, 24(1), 73–81
Ajzen, I., & Driver, B. L. (1992). Application of the theory of planned behavior to leisure choice. Journal of Leisure Research, 24(3), 207–224.
Andreassen, T.W., & Lindestad, B. (1998). Customer loyalty and complex services: the impact of corporate image on quality, cus-tomer satisfaction and loyalty for customers with varying degrees of service expertise. International Journal of Service Industry Management, 9(1), 7–23.
Mansour, J. S., & Ariffin, A. A. M. (2017). The effects of local hospitality, commercial hospitality and experience quality on behav-ioral intention in cultural heritage tourism. Journal of Quality Assurance in Hospitality & Tourism, 18(2), 149-172.
Boulding, W., Kalra, A., Staelin, R., &Zeithaml, V. A. (1993). A dynamic process model of service quality: From expectations to behavioral intentions. Journal of Marketing Research, 30(1), 7–28.
Cervera-Taulet, A., Pérez-Cabañero, C., & Schlesinger, W. (2019). Experience management as an innovative approach in emerging Mediterranean destinations. Journal of Business Research, 101, 536-547.
Chan, J. K. L., & Baum, T. (2007). Ecotourists’ perception of ecotourism experience in lower Kinabatangan, Sabah, Malaysia. Jour-nal of Sustainable Tourism, 15(5), 574–590.
Chin, W. W. (1995). Partial least square is to LISREL as principal component analysis is to common factor analysis. Technology Studies, 8, 342–367.
Cooper, D. R., & Schindler, P.S., & Pamela S. (2006). Business Research Methods. 9th ed., The McGraw-Hill Companies, Inc. New York
Lee, C. K., Yoon, Y. S., & Lee, S. K. (2007). Investigating the relationships among perceived value, satisfaction, and recommenda-tions: The case of the Korean DMZ. Tourism management, 28(1), 204-214.
Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29-35.
Chen, Y., & Li, X. R. (2018). Does a happy destination bring you happiness? Evidence from Swiss inbound tourism. Tourism Man-agement, 65, 256-266.
Dabholkar, P. A., Shepherd, D. C., & Thorpe, D. I. (2000). A comprehensive framework for service quality: An investigation of criti-cal conceptual and measurement issues through a longitudinal study. Journal of Retailing, 76(2), 139–173.
De Bloom, J., Geurts, S. A., Taris, T. W., Sonnentag, S., De Weerth, C., & Kompier, M. A. (2010). Effects of vacation from work on health and well-being: Lots of fun, quickly gone. Work & Stress, 24(2), 196–216.
Duman, T., & Mattila, A. S. (2005). The role of affective factors on perceived cruise vacation value. Tourism Management, 26(3), 311–323.
Fridgen, J. D. (1984). Environmental psychology and tourism. Annals of Tourism Research, 11(1), 19–39.
Hair, J. F. J., Black, C., W., Babin, B. J., & Anderson, E., R. (2014). Multivariate Data Analysis.7th ed., Pearson Education Limited. Retrieved from www.pearsoned.co.uk
Harrison, D. (2004). Editor’s introduction: Tourism in the pacific islands. Journal of Pacific Studies, 26(1–2), 1–28.
Moon, H., & Han, H. (2019). Tourist experience quality and loyalty to an island destination: The moderating impact of destination image. Journal of Travel & Tourism Marketing, 36(1), 43-59.
Jin, N., Lee, S., & Lee, H. (2015). The effect of experience quality on perceived value, satisfaction, image and behavioral intention of water park patrons: New versus repeat visitors. International Journal of Tourism Research, 17(1), 82-95.
Karavdic, S., & Baumann, M. (2014). Positive career attitudes effect on happiness and life satisfaction by master students and gradu-ates. Open Journal of Social Sciences, 2, 15-23.
Kim, Y. K., & Lee, H. R. (2011). Customer satisfaction using low cost carriers. Tourism Management, 32(2), 235–243.
Kotler, P., & Keller, K. L. (2009). Marketing management. 1. vyd. Praha: Grada, 2007, 788 s.
Lee, H., Lee, J., Chung, N., & Koo, C. (2018). Tourists’ happiness: are there smart tourism technology effects?. Asia Pacific Journal of Tourism Research, 23(5), 486-501.
Lemke, F., Clark, M., & Wilson, H. (2011). Customer experience quality: An exploration in business and consumer contexts using repertory grid technique. Journal of the Academy of Marketing Science, 39(6), 846–869.
Lin, J. S. C., & Hsieh, P. L. (2007). The influence of technology readiness on satisfaction and behavioral intentions toward self-service technologies. Computers in Human Behavior, 23(3), 1597–1615.
Lofman, B. (1991). Elements in experiential consumption: An exploratory study. Advances in Consumer Research, 18, 729–733
Lyubomirsky, S., & Tucker, K. L. (1998). Implications of individual differences in subjective happiness for perceiving, interpreting, and thinking about life events. Motivation and Emotion, 22(2), 155–186. doi:10.1023/A:1021396422190
Lyubomirsky, S., King, L., &Diener, E. (2005). The benefits of frequent positive affect: Does happiness lead to success? Psychologi-cal Bulletin, 131, 803-855
Mowen, Jc., & Minor, M., (2001). Consumer Behavior. 5th ed., Harcourt Inc., New York
Nawijn, J. (2010). The holiday happiness curve: A preliminary investigation into mood during a holiday abroad. International Journal of Tourism Research, 12(3), 281-290.
Nickerson, P. (2006). Some reflections on quality tourism experiences. In G. Jennings, & N. P.Nickerson (Eds), Quality Tourism Ex-periences. Burlington, MA: Elsevier-Butterworth- Hennemann.
Oliver, R.L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469.
Otto, J. E., & Ritchie, J. R. B. (1996). The service experience in tourism. Tourism Management, 17(3), 165–174
Pandža Bajs, I. (2015). Tourist perceived value, relationship to satisfaction, and behavioral intentions: The example of the Croatian tourist destination Dubrovnik. Journal of Travel Research, 54(1), 122-134.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1991). Refinement and reassessment of the SERVQUAL scale. Journal of Retail-ing, 67(4), 420–450.
Pura, M. (2005). Linking perceived value and loyalty in location-based mobile services. Managing Service Quality, 15(6), 509–538.
Ramseook-Munhurrun, P., Seebaluck, V. N., & Naidoo, P. (2015). Examining the structural relationships of destination image, per-ceived value, tourist satisfaction and loyalty: case of Mauritius. Procedia-Social and Behavioral Sciences, 175, 252-259.
Rust, R. T., & Oliver, R. L. (1994). Service quality: insights and managerial implication from the frontier. In T. RolandRust, & Richard L. Oliver (Eds.), Service quality: New directions in theory and practice (pp. 1–19). Thousand Oaks, CA: Sage.
Rust, R. T., & Zahorik, A. J. (1993). Customer satisfaction, customer retention, and market share. Journal of Retailing, 69(2), 193–215.
Schimmack, U., &Diener, E. (1997). Affect intensity: Separating intensity and frequency in repeatedly measured affect. Journal of Personality and Social Psychology, 73(6), 1313–1329.
Sheth, J. N., Newman, B. I., & Gross, B. I. (1991). Consumption values and market choice. Cincinnati, OH: South Western Publish-ing Company.
Sun, X., Lin, B., Chen, Y., Tseng, S., & Gao, J. (2019). Can commercialization reduce tourists’ experience quality? Evidence from Xijiang Miao Village in Guizhou, China. Journal of Hospitality & Tourism Research, 43(1), 120-140.
Cheng, T. M., & Lu, C. C. (2013). Destination image, novelty, hedonics, perceived value, and revisiting behavioral intention for is-land tourism. Asia Pacific Journal of Tourism Research, 18(7), 766-783.
Tenenhaus, M., Esposito, V. V, Yves-Marie, C., & Carlo, L. (2005). PLS path modeling. Computational statistics & Data Analysis, 48, 159–205.
Wu, H. C., Cheng, C. C., & Ai, C. H. (2017). A study of experiential quality, equity, happiness, rural image, experiential satisfac-tion, and behavioral intentions for the rural tourism industry in China. International Journal of Hospitality & Tourism Administra-tion, 18(4), 393-428.
Wu, H. C., & Li, T. (2014). A study of experiential quality, perceived value, heritage image, experiential satisfaction, and behavioral intentions for heritage tourists. Journal of Hospitality & Tourism Research. [Epub ahead of print]. doi:1096348014525638
Zeithaml, V. A., Berry, L. L., &Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31–46.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality and value: a means-end model and synthesis of evidence. Journal of Marketing, 52, 2–22.
Zube, E. H., Sell, J. L., & Taylor, J. G. (1982). Landscape perception: Research, application and theory. Landscape Planning, 9(1), 1–33.