How to cite this paper
Murweni, I., Fattah, N., Kusnendi, K & Sultan, M. (2020). Analysis of quality of Alms service to satisfaction and compliance paying alms in academic environment.Management Science Letters , 10(15), 3577-3586.
Refrences
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Adebayo, M., Ibrahim, A. B., Yusuf, B., & Omah, I. (2014). Good corporate governance and organizational performance: An empirical analysis. International Journal of Humanities and Social Science, 4(7), 1.
Ahmed, H., & Salleh, A. M. H. A. P. M. (2016). Inclusive Islamic financial planning: a conceptual frame-work. International Journal of Islamic and Middle Eastern Finance and Management, 9(2), 170-189.
Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179-211.
Ali, K. M., Ali, Z. M., Ahmad, S., & Zain, M. N. M. (2017). Konsep dan Pihak yang Bertanggungjawab dalam Pengurusan Zakat. Islamiyyat, 39(1), 3-9.
Bidin, Z., Idris, K. M., & Shamsudin, F. M. (2009). Predicting compliance intention on zakah on employment income in Malaysia: An application of reasoned action theory. Jurnal Pengurusan (UKM Journal of Management), 28.
Cahyonowati, N., & Darsono, D. (2018). Perkembangan model penelitian kepatuhan pajak. Simak, 16(01), 01-11.
Chen, C. W. (2010). Impact of quality antecedents on taxpayer satisfaction with online tax-filing systems—An empirical study. Information & Management, 47(5-6), 308-315.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of market-ing, 56(3), 55-68.
Darmawanto, A. T. (2015). Analisis Kualitas Pelayanan Pajak Terhadap Kepuasan Wajib Pajak Badan Di Kantor Pela-yanan Pajak Madya Malang. Jurnal Ilmu Ekonomi dan Pembangunan, 15(1).
Erliana, N., & ABIDAH SURYANINGSIH, S. R. I. (2018). Pengaruh persepsi layanan jemput zakat terhadap kepuasan muzakki di lembaga amil zakat yatim mandiri cabang jombang. Jurnal Ekonomi Islam, 1(2).
Farrell, A. M., Souchon, A. L., & Durden, G. R. (2001). Service encounter conceptualisation: employees' service behav-iours and customers' service quality perceptions. Journal of Marketing Management, 17(5-6), 577-593.
Gruber, T., Fuß, S., Voss, R., & Gläser-Zikuda, M. (2010). Examining student satisfaction with higher education services: Using a new measurement tool. International Journal of Public Sector Management, 23(2), 105-123.
Handriana, T. (2016). Analysis of donor‟ s trust and relationship commitment in lembaga amil zakat in Indonesia. Journal of Economics, Business, and Accountancy Ventura, 19(1), 59-68.
Hanousek, J., & Palda, F. (2004). Quality of government services and the civic duty to pay taxes in the Czech and Slovak Republics, and other transition countries. Kyklos, 57(2), 237-252.
Jermsittiparsert, K., Siam, M., Issa, M., Ahmed, U., & Pahi, M. (2019). Do consumers expect companies to be socially re-sponsible? The impact of corporate social responsibility on buying behavior. Uncertain Supply Chain Management, 7(4), 741-752.
Johari, F., Ali, A. F. M., AbAziz, M. R., & Ahmad, N. (2014). The importance of zakat distribution and urban-rural pov-erty incidence among Muallaf (new convert). Asian Social Science, 10(21), 35.
Llosa, S., Orsingher, C., Carrillat, F. A., Jaramillo, F., & Mulki, J. P. (2007). The validity of the SERVQUAL and SERVPERF scales. International Journal of Service Industry Management.
Mansor, N. H., & Ilias, A. (2013). Goods and services tax (GST): A new tax reform in Malaysia. International Journal of Economics Business and Management Studies, 2(1), 12-19.
Mufidah, M. (2016). Sistem Hirarki Kelembagaan Badan Pengelola Zakat di Indonesia (Tinjauan terhadap Pelaksanaan Undang-undang No. 23 Tahun 2011). Jurnal Cita Hukum, 4(2).
Mukhlis, A., & Beik, I. S. (2013). Analisis faktor-faktor yang memengaruhi tingkat kepatuhan membayar zakat: Studi ka-sus Kabupaten Bogor. Al-Muzara'ah, 1(1), 83-106.
Ordanini, A., Miceli, L., Pizzetti, M., & Parasuraman, A. (2011). Crowd-funding: transforming customers into investors through innovative service platforms. Journal of Service Management, 22(4), 443-470.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of retailing, 64(1), 12.
Rahayu, R. (2015). Faktor-Faktor Determinan Motivasi Muzzaki Membayar Alms ke Lembaga Zakat.
Riswanto, A., Hurriyati, R., Wibowo, L. A., & Gaffar, V. (2019). Empirical assessment of the role of product innovation in dynamic marketing capabilities and company performance. Quality-Access to Success, 20(173).
Riswanto, A., Hurriyati, R., Wibowo, L. A., & Gaffar, V. (2019). Effect of market orientation on business performance in MSMEs as mediating by Dinamic marketing capabilities. Calitatea, 20(172), 78-83.
Rukmana, Y. (2014). Kedudukan Arah Transformasi Lembaga Amil Zakat (LAZ). Iqtishodia, 23.
Sarunan, W. K. (2016). Pengaruh Modernisasi Sistem Administrasif Perpajakan Terhadap Kepatuhan Wajib Pajak Orang Pribadi Dan Wajib Pajak Badan Pada Kantor Pelayanan Pajak Pratama Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 3(4).
Setiyawati, H., & Doktoralina, C. (2019). The importance of quality accounting information management in regional gov-ernments in Indonesia. Management Science Letters, 9(12), 2083-2092.
Suharto, S. (2011). Pengaruh kepuasan wajib pajak terhadap kepatuhan wajib pajak. Derivatif Jurnal Manajemen, 5(1).
Sulistyowatie, S. L., & Pahlevi, R. W. (2018). Penerapan good corporate governance, whistleblowing system dan risiko sanksi pajak terhadap kepatuhan wajib pajak di kabupaten sleman. Riset Akuntansi dan Keuangan Indonesia, 3(2), 152-160.
Tajuddin, T. S. B., Aman, Z. B., & Ismail, S. B. (2014). Management accounting practices in non-profit religious organi-zation: a case study in lembaga zakat selangor (LZS). E-Proceedings (May), 978–983.
Uar, A. (2016). Pengaruh Pelaksanaan Prinsip-Prinsip Good Governance Terhadap Kinerja Pelayanan Publik Pada Badan Pertahanan Nasional (BPN) Kota Ambon. Otoritas: Jurnal Ilmu Pemerintahan, 6(1), 1-11.
Vicente-Ramos, W., Reymundo, K., Pari, L., Rudas, N., & Rodriguez, P. (2020). The effect of good corporate governance on banking profitability. Management Science Letters, 10(9), 2045-2052.
Yasmin, S., & Haniffa, R. (2017). Accountability and narrative disclosure by Muslim Charity Organisations in the UK. Journal of Islamic Accounting and Business Research, 8(1), 70-86.
Yuliafitri, I., & Khoiriyah, A. N. (2016). Pengaruh Kepuasan Muzakki, Transparansi dan Akuntabilitas pada Lembaga Amil Zakat Terhadap Loyalitas Muzakki (Studi Persepsi Pada LAZ Rumah Zakat). Islamiconomic: Jurnal Ekonomi Is-lam, 7(2).
Yuliani, N. L. (2016). Analisis determinan tingkat kepatuhan membayar pajak wajib pajak orang pribadi.
Yuskar, & Amelia, R. (2014). Analisis kinerja kantor pelayanan penyuluhan dan konsultasi perpajakan terhadap kepatuhan wajib pajak (Studi Empiris di KP2KP Padangpanjang). Jurnal Riset Akuntansi Dan Bisnis 14, 31–51.
Adebayo, M., Ibrahim, A. B., Yusuf, B., & Omah, I. (2014). Good corporate governance and organizational performance: An empirical analysis. International Journal of Humanities and Social Science, 4(7), 1.
Ahmed, H., & Salleh, A. M. H. A. P. M. (2016). Inclusive Islamic financial planning: a conceptual frame-work. International Journal of Islamic and Middle Eastern Finance and Management, 9(2), 170-189.
Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179-211.
Ali, K. M., Ali, Z. M., Ahmad, S., & Zain, M. N. M. (2017). Konsep dan Pihak yang Bertanggungjawab dalam Pengurusan Zakat. Islamiyyat, 39(1), 3-9.
Bidin, Z., Idris, K. M., & Shamsudin, F. M. (2009). Predicting compliance intention on zakah on employment income in Malaysia: An application of reasoned action theory. Jurnal Pengurusan (UKM Journal of Management), 28.
Cahyonowati, N., & Darsono, D. (2018). Perkembangan model penelitian kepatuhan pajak. Simak, 16(01), 01-11.
Chen, C. W. (2010). Impact of quality antecedents on taxpayer satisfaction with online tax-filing systems—An empirical study. Information & Management, 47(5-6), 308-315.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. Journal of market-ing, 56(3), 55-68.
Darmawanto, A. T. (2015). Analisis Kualitas Pelayanan Pajak Terhadap Kepuasan Wajib Pajak Badan Di Kantor Pela-yanan Pajak Madya Malang. Jurnal Ilmu Ekonomi dan Pembangunan, 15(1).
Erliana, N., & ABIDAH SURYANINGSIH, S. R. I. (2018). Pengaruh persepsi layanan jemput zakat terhadap kepuasan muzakki di lembaga amil zakat yatim mandiri cabang jombang. Jurnal Ekonomi Islam, 1(2).
Farrell, A. M., Souchon, A. L., & Durden, G. R. (2001). Service encounter conceptualisation: employees' service behav-iours and customers' service quality perceptions. Journal of Marketing Management, 17(5-6), 577-593.
Gruber, T., Fuß, S., Voss, R., & Gläser-Zikuda, M. (2010). Examining student satisfaction with higher education services: Using a new measurement tool. International Journal of Public Sector Management, 23(2), 105-123.
Handriana, T. (2016). Analysis of donor‟ s trust and relationship commitment in lembaga amil zakat in Indonesia. Journal of Economics, Business, and Accountancy Ventura, 19(1), 59-68.
Hanousek, J., & Palda, F. (2004). Quality of government services and the civic duty to pay taxes in the Czech and Slovak Republics, and other transition countries. Kyklos, 57(2), 237-252.
Jermsittiparsert, K., Siam, M., Issa, M., Ahmed, U., & Pahi, M. (2019). Do consumers expect companies to be socially re-sponsible? The impact of corporate social responsibility on buying behavior. Uncertain Supply Chain Management, 7(4), 741-752.
Johari, F., Ali, A. F. M., AbAziz, M. R., & Ahmad, N. (2014). The importance of zakat distribution and urban-rural pov-erty incidence among Muallaf (new convert). Asian Social Science, 10(21), 35.
Llosa, S., Orsingher, C., Carrillat, F. A., Jaramillo, F., & Mulki, J. P. (2007). The validity of the SERVQUAL and SERVPERF scales. International Journal of Service Industry Management.
Mansor, N. H., & Ilias, A. (2013). Goods and services tax (GST): A new tax reform in Malaysia. International Journal of Economics Business and Management Studies, 2(1), 12-19.
Mufidah, M. (2016). Sistem Hirarki Kelembagaan Badan Pengelola Zakat di Indonesia (Tinjauan terhadap Pelaksanaan Undang-undang No. 23 Tahun 2011). Jurnal Cita Hukum, 4(2).
Mukhlis, A., & Beik, I. S. (2013). Analisis faktor-faktor yang memengaruhi tingkat kepatuhan membayar zakat: Studi ka-sus Kabupaten Bogor. Al-Muzara'ah, 1(1), 83-106.
Ordanini, A., Miceli, L., Pizzetti, M., & Parasuraman, A. (2011). Crowd-funding: transforming customers into investors through innovative service platforms. Journal of Service Management, 22(4), 443-470.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of retailing, 64(1), 12.
Rahayu, R. (2015). Faktor-Faktor Determinan Motivasi Muzzaki Membayar Alms ke Lembaga Zakat.
Riswanto, A., Hurriyati, R., Wibowo, L. A., & Gaffar, V. (2019). Empirical assessment of the role of product innovation in dynamic marketing capabilities and company performance. Quality-Access to Success, 20(173).
Riswanto, A., Hurriyati, R., Wibowo, L. A., & Gaffar, V. (2019). Effect of market orientation on business performance in MSMEs as mediating by Dinamic marketing capabilities. Calitatea, 20(172), 78-83.
Rukmana, Y. (2014). Kedudukan Arah Transformasi Lembaga Amil Zakat (LAZ). Iqtishodia, 23.
Sarunan, W. K. (2016). Pengaruh Modernisasi Sistem Administrasif Perpajakan Terhadap Kepatuhan Wajib Pajak Orang Pribadi Dan Wajib Pajak Badan Pada Kantor Pelayanan Pajak Pratama Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 3(4).
Setiyawati, H., & Doktoralina, C. (2019). The importance of quality accounting information management in regional gov-ernments in Indonesia. Management Science Letters, 9(12), 2083-2092.
Suharto, S. (2011). Pengaruh kepuasan wajib pajak terhadap kepatuhan wajib pajak. Derivatif Jurnal Manajemen, 5(1).
Sulistyowatie, S. L., & Pahlevi, R. W. (2018). Penerapan good corporate governance, whistleblowing system dan risiko sanksi pajak terhadap kepatuhan wajib pajak di kabupaten sleman. Riset Akuntansi dan Keuangan Indonesia, 3(2), 152-160.
Tajuddin, T. S. B., Aman, Z. B., & Ismail, S. B. (2014). Management accounting practices in non-profit religious organi-zation: a case study in lembaga zakat selangor (LZS). E-Proceedings (May), 978–983.
Uar, A. (2016). Pengaruh Pelaksanaan Prinsip-Prinsip Good Governance Terhadap Kinerja Pelayanan Publik Pada Badan Pertahanan Nasional (BPN) Kota Ambon. Otoritas: Jurnal Ilmu Pemerintahan, 6(1), 1-11.
Vicente-Ramos, W., Reymundo, K., Pari, L., Rudas, N., & Rodriguez, P. (2020). The effect of good corporate governance on banking profitability. Management Science Letters, 10(9), 2045-2052.
Yasmin, S., & Haniffa, R. (2017). Accountability and narrative disclosure by Muslim Charity Organisations in the UK. Journal of Islamic Accounting and Business Research, 8(1), 70-86.
Yuliafitri, I., & Khoiriyah, A. N. (2016). Pengaruh Kepuasan Muzakki, Transparansi dan Akuntabilitas pada Lembaga Amil Zakat Terhadap Loyalitas Muzakki (Studi Persepsi Pada LAZ Rumah Zakat). Islamiconomic: Jurnal Ekonomi Is-lam, 7(2).
Yuliani, N. L. (2016). Analisis determinan tingkat kepatuhan membayar pajak wajib pajak orang pribadi.
Yuskar, & Amelia, R. (2014). Analisis kinerja kantor pelayanan penyuluhan dan konsultasi perpajakan terhadap kepatuhan wajib pajak (Studi Empiris di KP2KP Padangpanjang). Jurnal Riset Akuntansi Dan Bisnis 14, 31–51.