How to cite this paper
Sarhan, N & Shishany, A. (2020). The effect of culture on accommodation service quality perception and expectations.Management Science Letters , 10(14), 3357-3366.
Refrences
Andereck, K., McGehee, N. G., Lee, S., & Clemmons, D. (2012). Experience expectations of prospective volunteer tourists. Journal of Travel Research, 51(2), 130-141.
Ardern, L. (2011). Middle Eastern tourists head to Hilton. Gold Coast Magazine.5th August, 2011, pp. 16-18
Ariffin, A. A. M., & Maghzi, A. (2012). A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors. International Journal of Hospitality Management, 31(1), 191-198.
Australian Government Austrade (2020) https://www.tra.gov.au/. (Accessed on the 3rd of May 2020 at 12.45 pm)
Botti, L., Goncalves, O., & Ratsimbanierana, H. (2012). French Destination Efficiency: A Mean–Variance Ap-proach. Journal of Travel Research, 51(2), 115-129.
Carvalho, L. M. C., & Sarkar, S. (2014). Market structures, strategy and innovation in tourism sector. International Jour-nal of Culture, Tourism and Hospitality Research, 8(2),153 - 172.
Cohen, E., & Goodman, S. (2009). Applying best‐worst scaling to wine marketing. International journal of wine business research, 21(1), 8-23.
Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective (Vol. 7).
Han, X., Kwortnik Jr, R. J., & Wang, C. (2008). Service loyalty: An integrative model and examination across service con-texts. Journal of Service Research, 11(1), 22-42.
Hofstede, G. (2001). Culture's Consequences (2 ed.). Beverly Hills: Sage.
Kastenholz, E. (2002). The role and marketing implications of destination images on tourist behavior: The case of north-ern Portugal. (PhD), Universidade de Aveiro.
Kueh, K., & Voon, B. H. (2007). Culture and service quality expectations. Managing Service Quality: An International Journal, 17(6), 656-680.
Laesser, C., Beritelli, P., & Heer, S. (2014). Different native languages as proxy for cultural differences in travel behav-iour: insights from multilingual Switzerland. International Journal of Culture, Tourism and Hospitality Research, 8(2), 140 - 152.
Lee, J. A., Soutar, G., & Louviere, J. (2008). The best–worst scaling approach: An alternative to Schwartz's values sur-vey. Journal of Personality Assessment, 90(4), 335-347.
Legcevic, J. (2008). Measuring customer satisfaction and service quality: The case of Croatia. Journal of American Acad-emy of Business, 14(1), 123.
Liu, B. S. C., Furrer, O., & Sudharshan, D. (2001). The relationships between culture and behavioral intentions toward services. Journal of Service Research, 4(2), 118-129.
Liu, C. H., & Yen, L. C. (2010). The effects of service quality, tourism impact, and tourist satisfaction on tourist choice of leisure farming types. African Journal of Business Management, 4(8), 1529-1545.
Mey, L. P., Akbar, A. K., & Fie, D. Y. G. (2006). Measuring service quality and customer satisfaction of the hotels in Ma-laysia: Malaysian, Asian and non-Asian hotel guests. Journal of Hospitality and Tourism Management, 13(2), 144-160.
Ng, S. I., Lee, J. A., & Soutar, G. N. (2007). Are Hofstede's and Schwartz's value frameworks congruent?. International Marketing Review, 24(2), 164-180.
Page, S., Song, H., & Wu, D. C. (2012). Assessing the impacts of the global economic crisis and swine flu on inbound tourism demand in the United Kingdom. Journal of Travel Research, 51(2), 142-153.
Parasuraman, A., Berry, L., & Zeithaml, V. (2002). Refinement and reassessment of the SERVQUAL scale. Journal of Re-tailing, 67(4), 114.
Patterson, P. G., & Mattila, A. S. (2008). An examination of the impact of cultural orientation and familiarity in service encounter evaluations. International Journal of Service Industry Management, 19(5), 662-681.
Phau, I., Quintal, V., & Shanka, T. (2014). Examining a consumption values theory approach of young tourists toward des-tination choice intentions. International Journal of Culture, Tourism and Hospitality Research, 8(2), 125 - 139.
Price, G. (2011). "Gold Coast Tourism Pitches Arab Lounge to Draw Middle Eastern Visitors." The Courier Mail, Busi-ness. 16th May, 2011. pp 6-7
Reisinger, Y. (2009). International Tourism: Cultures and Behavior. Burlington: Butterworth-Heinemann.
Ritchie, J. B., & Hudson, S. (2009). Understanding and meeting the challenges of consumer/tourist experience re-search. International Journal of Tourism Research, 11(2), 111-126.
Sabiote-Ortiz, C. M., Frías-Jamilena, D. M., & Castañeda-García, J. A. (2016). Overall perceived value of a tourism ser-vice delivered via different media: A cross-cultural perspective. Journal of Travel Research, 55(1), 34-51.
Schwartz, S. H. (1992). Universals in the content and structure of values: Theoretical advances and empirical tests in 20 countries. Advances in Experimental Social Psychology, 25(1), 1-65.
Schwartz, S. H. (2003). Mapping and interpreting cultural differences around the world. Comparing cultures: dimensions of culture in a comparative perspective. Vinkin H, Soeters J& Ester, 2004.
Shaw, G., & Williams, A. M. (1994). Critical issues in tourism: A geographical perspective. Blackwell Publishers.
Tsaur, S. H., Lin, C. T., & Wu, C. S. (2005). Cultural differences of service quality and behavioral intention in tourist ho-tels. Journal of Hospitality & Leisure Marketing, 13(1), 41-63.
Stolz, G. (2011). Gold Coast Tourism Pitches Arab Lounge to Draw Middle Eastern Visitors. The Courier Mail, Business. 16th May, 2011.
Tourism Australia (2012). Quarterly Update, Visitor Arrivals. http://www.tourism.australia.com/en-au/research/5236_6558.aspx . Accessed 14th September, 2012.
Tourism Research Australia (2008). Tourism Forecasting Committee (pp. 98). Canberra: Tourism Australia.
Triandis, H., & Suh, E. (2002). Cultural influences on personality. Annual Reviews in Psychology, 53(1), 133-160.
Truong, T. H., & King, B. (2010). Cultural values and service quality: Host and guest perspectives. Tourism Culture & Communication, 10(1), 15-32.
World Travel and Tourism Council’s (WTTC). (2019). Travel & Tourism continues strong growth above global GDP. https://www.wttc.org/about/media-centre/press-releases/press releases /2019/ travel-tourism-continues-strong-growth-above-global-gdp/.
Ardern, L. (2011). Middle Eastern tourists head to Hilton. Gold Coast Magazine.5th August, 2011, pp. 16-18
Ariffin, A. A. M., & Maghzi, A. (2012). A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors. International Journal of Hospitality Management, 31(1), 191-198.
Australian Government Austrade (2020) https://www.tra.gov.au/. (Accessed on the 3rd of May 2020 at 12.45 pm)
Botti, L., Goncalves, O., & Ratsimbanierana, H. (2012). French Destination Efficiency: A Mean–Variance Ap-proach. Journal of Travel Research, 51(2), 115-129.
Carvalho, L. M. C., & Sarkar, S. (2014). Market structures, strategy and innovation in tourism sector. International Jour-nal of Culture, Tourism and Hospitality Research, 8(2),153 - 172.
Cohen, E., & Goodman, S. (2009). Applying best‐worst scaling to wine marketing. International journal of wine business research, 21(1), 8-23.
Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective (Vol. 7).
Han, X., Kwortnik Jr, R. J., & Wang, C. (2008). Service loyalty: An integrative model and examination across service con-texts. Journal of Service Research, 11(1), 22-42.
Hofstede, G. (2001). Culture's Consequences (2 ed.). Beverly Hills: Sage.
Kastenholz, E. (2002). The role and marketing implications of destination images on tourist behavior: The case of north-ern Portugal. (PhD), Universidade de Aveiro.
Kueh, K., & Voon, B. H. (2007). Culture and service quality expectations. Managing Service Quality: An International Journal, 17(6), 656-680.
Laesser, C., Beritelli, P., & Heer, S. (2014). Different native languages as proxy for cultural differences in travel behav-iour: insights from multilingual Switzerland. International Journal of Culture, Tourism and Hospitality Research, 8(2), 140 - 152.
Lee, J. A., Soutar, G., & Louviere, J. (2008). The best–worst scaling approach: An alternative to Schwartz's values sur-vey. Journal of Personality Assessment, 90(4), 335-347.
Legcevic, J. (2008). Measuring customer satisfaction and service quality: The case of Croatia. Journal of American Acad-emy of Business, 14(1), 123.
Liu, B. S. C., Furrer, O., & Sudharshan, D. (2001). The relationships between culture and behavioral intentions toward services. Journal of Service Research, 4(2), 118-129.
Liu, C. H., & Yen, L. C. (2010). The effects of service quality, tourism impact, and tourist satisfaction on tourist choice of leisure farming types. African Journal of Business Management, 4(8), 1529-1545.
Mey, L. P., Akbar, A. K., & Fie, D. Y. G. (2006). Measuring service quality and customer satisfaction of the hotels in Ma-laysia: Malaysian, Asian and non-Asian hotel guests. Journal of Hospitality and Tourism Management, 13(2), 144-160.
Ng, S. I., Lee, J. A., & Soutar, G. N. (2007). Are Hofstede's and Schwartz's value frameworks congruent?. International Marketing Review, 24(2), 164-180.
Page, S., Song, H., & Wu, D. C. (2012). Assessing the impacts of the global economic crisis and swine flu on inbound tourism demand in the United Kingdom. Journal of Travel Research, 51(2), 142-153.
Parasuraman, A., Berry, L., & Zeithaml, V. (2002). Refinement and reassessment of the SERVQUAL scale. Journal of Re-tailing, 67(4), 114.
Patterson, P. G., & Mattila, A. S. (2008). An examination of the impact of cultural orientation and familiarity in service encounter evaluations. International Journal of Service Industry Management, 19(5), 662-681.
Phau, I., Quintal, V., & Shanka, T. (2014). Examining a consumption values theory approach of young tourists toward des-tination choice intentions. International Journal of Culture, Tourism and Hospitality Research, 8(2), 125 - 139.
Price, G. (2011). "Gold Coast Tourism Pitches Arab Lounge to Draw Middle Eastern Visitors." The Courier Mail, Busi-ness. 16th May, 2011. pp 6-7
Reisinger, Y. (2009). International Tourism: Cultures and Behavior. Burlington: Butterworth-Heinemann.
Ritchie, J. B., & Hudson, S. (2009). Understanding and meeting the challenges of consumer/tourist experience re-search. International Journal of Tourism Research, 11(2), 111-126.
Sabiote-Ortiz, C. M., Frías-Jamilena, D. M., & Castañeda-García, J. A. (2016). Overall perceived value of a tourism ser-vice delivered via different media: A cross-cultural perspective. Journal of Travel Research, 55(1), 34-51.
Schwartz, S. H. (1992). Universals in the content and structure of values: Theoretical advances and empirical tests in 20 countries. Advances in Experimental Social Psychology, 25(1), 1-65.
Schwartz, S. H. (2003). Mapping and interpreting cultural differences around the world. Comparing cultures: dimensions of culture in a comparative perspective. Vinkin H, Soeters J& Ester, 2004.
Shaw, G., & Williams, A. M. (1994). Critical issues in tourism: A geographical perspective. Blackwell Publishers.
Tsaur, S. H., Lin, C. T., & Wu, C. S. (2005). Cultural differences of service quality and behavioral intention in tourist ho-tels. Journal of Hospitality & Leisure Marketing, 13(1), 41-63.
Stolz, G. (2011). Gold Coast Tourism Pitches Arab Lounge to Draw Middle Eastern Visitors. The Courier Mail, Business. 16th May, 2011.
Tourism Australia (2012). Quarterly Update, Visitor Arrivals. http://www.tourism.australia.com/en-au/research/5236_6558.aspx . Accessed 14th September, 2012.
Tourism Research Australia (2008). Tourism Forecasting Committee (pp. 98). Canberra: Tourism Australia.
Triandis, H., & Suh, E. (2002). Cultural influences on personality. Annual Reviews in Psychology, 53(1), 133-160.
Truong, T. H., & King, B. (2010). Cultural values and service quality: Host and guest perspectives. Tourism Culture & Communication, 10(1), 15-32.
World Travel and Tourism Council’s (WTTC). (2019). Travel & Tourism continues strong growth above global GDP. https://www.wttc.org/about/media-centre/press-releases/press releases /2019/ travel-tourism-continues-strong-growth-above-global-gdp/.