How to cite this paper
Khaleel, A & Sayah, H. (2020). The effect of technical quality in improving the performance of the Iraqi universities.Management Science Letters , 10(13), 3057-3062.
Refrences
Abdel-Latif, A. (2016). the effect of the perceived quality of banking services on foreign banks in Algeria on the extent of the satisfaction of its customers - a case study of Gulf Bank Algeria in Biskra. a thesis submitted to obtain a master’s degree in commercial sciences - international trade. the Faculty of Economic, Commercial and Management Sciences, University of Mohamed Khodeir - Biskra, Algeria.
Aldlaigan, A. H., & Buttle, F. A. (2002). SYSTRA‐SQ: a new measure of bank service quality. International Journal of Service Industry Management, 13(4), 362-381.
Ali, F., Hussain, K., Konar, R., & Jeon, H. M. (2017). The effect of technical and functional quality on guests’ perceived hotel service quality and satisfaction: A SEM-PLS analysis. Journal of Quality Assurance in Hospitality & Tourism, 18(3), 354-378.
AL-Noami, L.M.M., & AL-khazraji, D.I.M. (2014). The life skills for the university students. Journal of Research Diyala hu-manity, 63, 535-572.
Caruana, A. (2002). Service loyalty. European Journal of Marketing, 36(7/8), 811-828.
Cricelli, L., Greco, M., Grimaldi, M., & Dueñas, L. P. L. (2018). Intellectual capital and university performance in emerging countries. Journal of Intellectual Capital, 19(1), 71-95.
Faraj- Allah, A. M. (2012). The role of information technology investment in organizational performance in the Palestinian higher education organizations: An empirical study on universities in Gaza strip. A thesis submitted to obtain a master’s degree in business administration. Faculty of Commerce, Islamic University – Gaza.
Fiala, T. G. (2012). What do patients want? Technical quality versus functional quality: a literature review for plastic sur-geons. Aesthetic Surgery Journal, 32(6), 751-759.
Hirose, A., Yisa, I. O., Aminu, A., Afolabi, N., Olasunmbo, M., Oluka, G., ... & Hussein, J. (2018). Technical quality of deliv-ery care in private-and public-sector health facilities in Enugu and Lagos States, Nigeria. Health policy and planning, 33(5), 666-674.
Ho, S. S. H., & Peng, M. Y. P. (2016). Managing Resources and Relations in Higher Education Institutions: A Framework for Understanding Performance Improvement. Educational Sciences: Theory and Practice, 16(1), 279-300.
Hussein, N., Omar, S., Noordin, F., & Ishak, N. A. (2016). Learning organization culture, organizational performance and or-ganizational innovativeness in a public institution of higher education in Malaysia: A preliminary study. Procedia Econom-ics and Finance, 37, 512-519.
ISO, International Standardization Organization .(2018). ISO21001:2018 Educational organization-Management systems for educational organizations -Requirement with guidance for use, Switzerland .
Kamel ,R., A. (2018). Evaluation of the Institutional Performance of the Faculties of Education in Upper Egypt Governorates in light of the Quality Circles Style. The Educational Journal, 53(53), 19-132.
Kang, G. D., & James, J. (2004). Service quality dimensions: an examination of Grönroos’s service quality model. Managing Service Quality: An International Journal,14, (4),266-277.
Keshavarz, Y., Aziz, Y. A., Jamshidi, D., & Ansari, Z. (2019). A comparative study of outcome quality, perceived value, and loyalty in four-star and five-star hotels. International Journal of Tourism Cities, 5(2), 270-287.
Kong, S. M., & Muthusamy, K. (2011). Using service gaps to classify quality attributes. The TQM Journal, 23(2), 145-163.
Lim, Y. J., Osman, A., Salahuddin, S. N., Romle, A. R., & Abdullah, S. (2016). Factors influencing online shopping behavior: the mediating role of purchase intention. Procedia economics and finance, 35(5), 401-410.
Mahmood, Y., A.-W.(2015). The effect of Instructional Theatre in Cognitive Achievement of Artistic
Education Department students. Al-Fatih Journal, 11(63),197-228.
Mittal, B. & Lassar, W. M. (1998). Why do customers switch? The dynamics of satisfaction versus loyalty. The Journal of Services Marketing, 12( 3), 177-194.
Neely, A. (2004). Business performance measurement: Theory and Practice. Cambridge, UK.
Neumann, L. (2017). Extended Performance Evaluation Based on DEA: A Multidimensional Point of View. Frankfurt: Peter Lang.
Rahhal, W. (2015). The effects of service quality dimensions on customer satisfaction: An empirical investigation in Syrian mobile telecommunication services. International Journal of Business and Management Invention, 4(5), 81-89.
Rizco, N. J. (2015). Diagnose and assess the weakness factors of curriculum quality in architectural department in AL-Nahrain University. Engineering and Technology Journal, 33(9), 210-235.
Robins, G., & Wiersema, R. (1995). Organization & Behavior. Princeton, New Jersey.
Salah Al-Din, N. (2016). Evaluating the quality of university services using the effective performance model (SERVPERF): Case Study of the College of Education - Ain Shams University. Journal of Scientific Research, 1, 55-100.
Salleh, A., Yusof, S., & Othman, N. (2019). An importance-performance analysis of sustainable service quality in water and sewerage companies. Industrial Engineering & Management System, 18(1), 89-103.
Sampet, J., Sarapaivanich, N., & Patterson, P. (2019). The role of client participation and psychological comfort in driving perceptions of audit quality. Asian Review of Accounting, 27(2), 177-195.
Shaheen, B. & Islah, O., A. & Sharaqi, D. (2009). Principles of Service Marketing. 1st ed.,The Arab Nile Group, Cairo, Egypt.
Sharma, N., & Patterson, P. G. (1999). The impact of communication effectiveness and service quality on relationship com-mitment in consumer, professional services. Journal of services marketing, 13(2), 151-170.
Smith, R., & Ennew, C. (2001). Service quality and its impact on word-of-mouth communication in higher education. Universi-ty of Nottingham in Malaysia, Division of Business and Management.
Aldlaigan, A. H., & Buttle, F. A. (2002). SYSTRA‐SQ: a new measure of bank service quality. International Journal of Service Industry Management, 13(4), 362-381.
Ali, F., Hussain, K., Konar, R., & Jeon, H. M. (2017). The effect of technical and functional quality on guests’ perceived hotel service quality and satisfaction: A SEM-PLS analysis. Journal of Quality Assurance in Hospitality & Tourism, 18(3), 354-378.
AL-Noami, L.M.M., & AL-khazraji, D.I.M. (2014). The life skills for the university students. Journal of Research Diyala hu-manity, 63, 535-572.
Caruana, A. (2002). Service loyalty. European Journal of Marketing, 36(7/8), 811-828.
Cricelli, L., Greco, M., Grimaldi, M., & Dueñas, L. P. L. (2018). Intellectual capital and university performance in emerging countries. Journal of Intellectual Capital, 19(1), 71-95.
Faraj- Allah, A. M. (2012). The role of information technology investment in organizational performance in the Palestinian higher education organizations: An empirical study on universities in Gaza strip. A thesis submitted to obtain a master’s degree in business administration. Faculty of Commerce, Islamic University – Gaza.
Fiala, T. G. (2012). What do patients want? Technical quality versus functional quality: a literature review for plastic sur-geons. Aesthetic Surgery Journal, 32(6), 751-759.
Hirose, A., Yisa, I. O., Aminu, A., Afolabi, N., Olasunmbo, M., Oluka, G., ... & Hussein, J. (2018). Technical quality of deliv-ery care in private-and public-sector health facilities in Enugu and Lagos States, Nigeria. Health policy and planning, 33(5), 666-674.
Ho, S. S. H., & Peng, M. Y. P. (2016). Managing Resources and Relations in Higher Education Institutions: A Framework for Understanding Performance Improvement. Educational Sciences: Theory and Practice, 16(1), 279-300.
Hussein, N., Omar, S., Noordin, F., & Ishak, N. A. (2016). Learning organization culture, organizational performance and or-ganizational innovativeness in a public institution of higher education in Malaysia: A preliminary study. Procedia Econom-ics and Finance, 37, 512-519.
ISO, International Standardization Organization .(2018). ISO21001:2018 Educational organization-Management systems for educational organizations -Requirement with guidance for use, Switzerland .
Kamel ,R., A. (2018). Evaluation of the Institutional Performance of the Faculties of Education in Upper Egypt Governorates in light of the Quality Circles Style. The Educational Journal, 53(53), 19-132.
Kang, G. D., & James, J. (2004). Service quality dimensions: an examination of Grönroos’s service quality model. Managing Service Quality: An International Journal,14, (4),266-277.
Keshavarz, Y., Aziz, Y. A., Jamshidi, D., & Ansari, Z. (2019). A comparative study of outcome quality, perceived value, and loyalty in four-star and five-star hotels. International Journal of Tourism Cities, 5(2), 270-287.
Kong, S. M., & Muthusamy, K. (2011). Using service gaps to classify quality attributes. The TQM Journal, 23(2), 145-163.
Lim, Y. J., Osman, A., Salahuddin, S. N., Romle, A. R., & Abdullah, S. (2016). Factors influencing online shopping behavior: the mediating role of purchase intention. Procedia economics and finance, 35(5), 401-410.
Mahmood, Y., A.-W.(2015). The effect of Instructional Theatre in Cognitive Achievement of Artistic
Education Department students. Al-Fatih Journal, 11(63),197-228.
Mittal, B. & Lassar, W. M. (1998). Why do customers switch? The dynamics of satisfaction versus loyalty. The Journal of Services Marketing, 12( 3), 177-194.
Neely, A. (2004). Business performance measurement: Theory and Practice. Cambridge, UK.
Neumann, L. (2017). Extended Performance Evaluation Based on DEA: A Multidimensional Point of View. Frankfurt: Peter Lang.
Rahhal, W. (2015). The effects of service quality dimensions on customer satisfaction: An empirical investigation in Syrian mobile telecommunication services. International Journal of Business and Management Invention, 4(5), 81-89.
Rizco, N. J. (2015). Diagnose and assess the weakness factors of curriculum quality in architectural department in AL-Nahrain University. Engineering and Technology Journal, 33(9), 210-235.
Robins, G., & Wiersema, R. (1995). Organization & Behavior. Princeton, New Jersey.
Salah Al-Din, N. (2016). Evaluating the quality of university services using the effective performance model (SERVPERF): Case Study of the College of Education - Ain Shams University. Journal of Scientific Research, 1, 55-100.
Salleh, A., Yusof, S., & Othman, N. (2019). An importance-performance analysis of sustainable service quality in water and sewerage companies. Industrial Engineering & Management System, 18(1), 89-103.
Sampet, J., Sarapaivanich, N., & Patterson, P. (2019). The role of client participation and psychological comfort in driving perceptions of audit quality. Asian Review of Accounting, 27(2), 177-195.
Shaheen, B. & Islah, O., A. & Sharaqi, D. (2009). Principles of Service Marketing. 1st ed.,The Arab Nile Group, Cairo, Egypt.
Sharma, N., & Patterson, P. G. (1999). The impact of communication effectiveness and service quality on relationship com-mitment in consumer, professional services. Journal of services marketing, 13(2), 151-170.
Smith, R., & Ennew, C. (2001). Service quality and its impact on word-of-mouth communication in higher education. Universi-ty of Nottingham in Malaysia, Division of Business and Management.