Effect of discipline on employee performance through total quality management as mediation variables

Abstract: The purpose of this study was to analyze the effect of work discipline on the performance of Ambon State Polytechnic education staff and analyze the effect of work discipline on performance through Total Quality Management (TQM) in Ambon State Polytechnic education staff. Respondents in this study were 100 Ambon State Polytechnic education staff. The analytical model used to determine the effect between variables is a structural model with the Partial Least Square (PLS) approach. The results show that work discipline directly affected the performance of educational staff by 20.6% and the indirect effect of work discipline affected the performance of the education staff through Total Quality Management of 38.7% which means that the practice of TQM is able to provide a considerable influence in improving the performance of educational staff. To improve the performance of educational staff, work discipline should be directed at the TQM process in advance so that the work process is more directed.

How to cite this paper

 Ferdinandus, S. (2020). Effect of discipline on employee performance through total quality management as mediation variables.Management Science Letters , 10(12), 2905-2912.

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