How to cite this paper
Trinh, T., Le, H & Nguyen, N. (2020). Factors affecting private customers in adopting mobile banking in Vietnam.Management Science Letters , 10(12), 2769-2780.
Refrences
Afshan, S., & Sharif, A. (2016). Acceptance of mobile banking framework in Pakistan. Telematics and Informatics, 33(2), 370-387.
Al-Jabri, I., & Sohail, M. S. (2012). Mobile banking adoption: Application of diffusion of innovation theory.
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., & Williams, M. D. (2016). Consumer adoption of mobile banking in Jordan: examining the role of usefulness, ease of use, perceived risk and self-efficacy. Journal of Enterprise Information Man-agement, 29(1), 118-139.
Alam, M. M. (2014). Factors affecting consumers’ adoption of mobile banking in Bangladesh: an empirical study. TNI Journal of Business Administration and Languages, 2(2), 31-37.
Amin, H., Hamid, M. R. A., Lada, S., & Anis, Z. (2008). The adoption of mobile banking in Malaysia: The case of Bank Islam Malaysia Berhad (BIMB). International Journal of Business and Society, 9(2), 43.
Baptista, G., & Oliveira, T. (2015). Understanding mobile banking: The unified theory of acceptance and use of technolo-gy combined with cultural moderators. Computers in Human Behavior, 50, 418-430.
Bankole, F. O., Bankole, O. O., & Brown, I. (2011). Mobile banking adoption in Nigeria. The Electronic Journal of Infor-mation Systems in Developing Countries, 47(1), 1-23.
Barnes, S. J., & Corbitt, B. J. (2003). Mobile banking: Concept and potential. International Journal of Mobile Communi-cations, 1(3), 273-288.
Brown, I., Cajee, Z., Davies, D., & Stroebel, S. (2003). Cell phone banking: predictors of adoption in South Africa—an exploratory study. International Journal of Information Management, 23(5), 381-394.
Brown, S. A., & Venkatesh, V. (2005). Model of adoption of technology in the household: A baseline model test and ex-tension incorporating household life cycle, MIS Quarterly, 29(4), 399-426.
Cheng, D., Liu, G., & Qian, C. (2008, September). On determinants of user acceptance of internet banking: A theoretical framework and empirical study. In 2008 IEEE Symposium on Advanced Management of Information for Globalized En-terprises (AMIGE) (pp. 1-5). IEEE.
Chitungo, S. K., & Munongo, S. (2013). Extending the technology acceptance model to mobile banking adoption in rural Zimbabwe. Journal of Business Administration and Education, 3(1).
Cruz, P., Neto, L. B. F., Munoz-Gallego, P., & Laukkanen, T. (2010). Mobile banking rollout in emerging markets: evi-dence from Brazil. The International Journal of Bank Marketing, 28(5), 342-371.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
Deb, M., & Lomo-David, E. (2014). An empirical examination of customers’ adoption of m-banking in India. Marketing Intelligence & Planning, 32(4), 475-494.
Faria, M. G. (2012). Mobile banking adoption: A novel model in the Portuguese context. Universidade Nova de Lisboa.
Garbarino, E., & Strahilevitz, M. (2004). Gender differences in the perceived risk of buying online and the effects of re-ceiving a site recommendation. Journal of Business Research, 57(7), 768-775.
Gerbing, D. W., & Anderson, J. C. (1988). An updated paradigm for scale development incorporating unidimensionality and its assessment. Journal of Marketing Research, 25(2), 186-192.
Hair, J. F., Black, W. C., Babin, B. J., vàerson, R. E., and Tatham, R. L. (1998), Multivariate data analysis (Vol. 5, No. 3, pp. 207-219), Upper Saddle River, NJ: Prentice hall.
Hsu, C. L., Wang, C. F., & Lin, J. C. C. (2011). Investigating customer adoption behaviours in mobile financial ser-vices. International Journal of Mobile Communications, 9(5), 477-494.
Hofstede, G. (2001), Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Na-tions. 2nd ed., Sage Publications, Thousand Oaks, CA.
Laukkanen, T., & Pasanen, M. (2008). Mobile banking innovators and early adopters: How they differ from other online users?. Journal of Financial Services Marketing, 13(2), 86-94.
Lee, M. S., McGoldrick, P. J., Keeling, K. A., & Doherty, J. (2003). Using ZMET to explore barriers to the adoption of 3G mobile banking services. International Journal of Retail & Distribution Management, 31(6), 340-348.
Lee, K. C., & Chung, N. (2009). Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective. Interacting with Computers, 21(5-6), 385-392.
Luarn, P., & Lin, H. H. (2005). Toward an understanding of the behavioral intention to use mobile banking. Computers in human behavior, 21(6), 873-891.
Mahfuz, M. A., Hu, W., & Khanam, L. (2016, May). The Influence of Cultural Dimensions and Website Quality on m-banking Services Adoption in Bangladesh: Applying the UTAUT2 Model Using PLS. In WHICEB, (p. 18).
Mahfuz, M. A., Khanam, L., & Hu, W. (2016, September). The influence of culture on m-banking technology adoption: An integrative approaches of UTAUT2 and ITM. In 2016 Portland International Conference on Management of Engi-neering and Technology (PICMET) (pp. 824-835). IEEE.
Nunnally & Burnstein (1994), Pschychometric Theory, 3rd ed., NewYork, McGraw Hill
Nysveen, H., Pedersen, P. E., & Thorbjørnsen, H. (2005). Intentions to use mobile services: Antecedents and cross-service comparisons. Journal of the Academy of Marketing Science, 33(3), 330-346.
Oliveira, T., Faria, M., Thomas, M. A., & Popovič, A. (2014). Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM. International journal of information management, 34(5), 689-703.
Singh, S., Srivastava, V., & Srivastava, R. K. (2010). Customer acceptance of mobile banking: A conceptual frame-work. Sies journal of management, 7(1), 55.
Shaikh, A. A., & Karjaluoto, H. (2015). Mobile banking adoption: A literature review. Telematics and Informatics, 32(1), 129-142.
Sulaiman, A., Jaafar, N. I., & Mohezar, S. (2007). An overview of mobile banking adoption among the urban communi-ty. International Journal of Mobile Communications, 5(2), 157-168.
Karjaluoto, H., Riquelme, H. E., & Rios, R. E. (2010). The moderating effect of gender in the adoption of mobile bank-ing. International Journal of bank marketing, 28(5), 328-341.
Roca, J. C., García, J. J., & De La Vega, J. J. (2009). The importance of perceived trust, security and privacy in online trading systems. Information Management & Computer Security.
Thakur, R., & Srivastava, M. (2013). Customer usage intention of mobile commerce in India: an empirical study. Journal of Indian Business Research, 5(1), 52-72.
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS quarterly, 27(3), 425-478.
Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the uni-fied theory of acceptance and use of technology. MIS quarterly, 36(1), 157-178.
van der Heijden, H. (2004). User Acceptance of Hedonic Information Systems. MIS Quarterly, 28(4), 695-704.
Wang, G., & Netemeyer, R. G. (2002). The effects of job autonomy, customer demandingness, and trait competitiveness on salesperson learning, self-efficacy, and performance. Journal of the Academy of Marketing Science, 30(3), 217-228.
Yang, A. S. (2009). Exploring adoption difficulties in mobile banking services. Canadian Journal of Administrative Sci-ences/Revue Canadienne des Sciences de l'Administration, 26(2), 136-149.
Yu, C. S. (2012). Factors affecting individuals to adopt mobile banking: Empirical evidence from the UTAUT mod-el. Journal of Electronic Commerce Research, 13(2), 104.
Zhou, T. (2012). Understanding users’ initial trust in mobile banking: An elaboration likelihood perspective. Computers in Human Behavior, 28(4), 1518-1525.
Al-Jabri, I., & Sohail, M. S. (2012). Mobile banking adoption: Application of diffusion of innovation theory.
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., & Williams, M. D. (2016). Consumer adoption of mobile banking in Jordan: examining the role of usefulness, ease of use, perceived risk and self-efficacy. Journal of Enterprise Information Man-agement, 29(1), 118-139.
Alam, M. M. (2014). Factors affecting consumers’ adoption of mobile banking in Bangladesh: an empirical study. TNI Journal of Business Administration and Languages, 2(2), 31-37.
Amin, H., Hamid, M. R. A., Lada, S., & Anis, Z. (2008). The adoption of mobile banking in Malaysia: The case of Bank Islam Malaysia Berhad (BIMB). International Journal of Business and Society, 9(2), 43.
Baptista, G., & Oliveira, T. (2015). Understanding mobile banking: The unified theory of acceptance and use of technolo-gy combined with cultural moderators. Computers in Human Behavior, 50, 418-430.
Bankole, F. O., Bankole, O. O., & Brown, I. (2011). Mobile banking adoption in Nigeria. The Electronic Journal of Infor-mation Systems in Developing Countries, 47(1), 1-23.
Barnes, S. J., & Corbitt, B. J. (2003). Mobile banking: Concept and potential. International Journal of Mobile Communi-cations, 1(3), 273-288.
Brown, I., Cajee, Z., Davies, D., & Stroebel, S. (2003). Cell phone banking: predictors of adoption in South Africa—an exploratory study. International Journal of Information Management, 23(5), 381-394.
Brown, S. A., & Venkatesh, V. (2005). Model of adoption of technology in the household: A baseline model test and ex-tension incorporating household life cycle, MIS Quarterly, 29(4), 399-426.
Cheng, D., Liu, G., & Qian, C. (2008, September). On determinants of user acceptance of internet banking: A theoretical framework and empirical study. In 2008 IEEE Symposium on Advanced Management of Information for Globalized En-terprises (AMIGE) (pp. 1-5). IEEE.
Chitungo, S. K., & Munongo, S. (2013). Extending the technology acceptance model to mobile banking adoption in rural Zimbabwe. Journal of Business Administration and Education, 3(1).
Cruz, P., Neto, L. B. F., Munoz-Gallego, P., & Laukkanen, T. (2010). Mobile banking rollout in emerging markets: evi-dence from Brazil. The International Journal of Bank Marketing, 28(5), 342-371.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
Deb, M., & Lomo-David, E. (2014). An empirical examination of customers’ adoption of m-banking in India. Marketing Intelligence & Planning, 32(4), 475-494.
Faria, M. G. (2012). Mobile banking adoption: A novel model in the Portuguese context. Universidade Nova de Lisboa.
Garbarino, E., & Strahilevitz, M. (2004). Gender differences in the perceived risk of buying online and the effects of re-ceiving a site recommendation. Journal of Business Research, 57(7), 768-775.
Gerbing, D. W., & Anderson, J. C. (1988). An updated paradigm for scale development incorporating unidimensionality and its assessment. Journal of Marketing Research, 25(2), 186-192.
Hair, J. F., Black, W. C., Babin, B. J., vàerson, R. E., and Tatham, R. L. (1998), Multivariate data analysis (Vol. 5, No. 3, pp. 207-219), Upper Saddle River, NJ: Prentice hall.
Hsu, C. L., Wang, C. F., & Lin, J. C. C. (2011). Investigating customer adoption behaviours in mobile financial ser-vices. International Journal of Mobile Communications, 9(5), 477-494.
Hofstede, G. (2001), Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Na-tions. 2nd ed., Sage Publications, Thousand Oaks, CA.
Laukkanen, T., & Pasanen, M. (2008). Mobile banking innovators and early adopters: How they differ from other online users?. Journal of Financial Services Marketing, 13(2), 86-94.
Lee, M. S., McGoldrick, P. J., Keeling, K. A., & Doherty, J. (2003). Using ZMET to explore barriers to the adoption of 3G mobile banking services. International Journal of Retail & Distribution Management, 31(6), 340-348.
Lee, K. C., & Chung, N. (2009). Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective. Interacting with Computers, 21(5-6), 385-392.
Luarn, P., & Lin, H. H. (2005). Toward an understanding of the behavioral intention to use mobile banking. Computers in human behavior, 21(6), 873-891.
Mahfuz, M. A., Hu, W., & Khanam, L. (2016, May). The Influence of Cultural Dimensions and Website Quality on m-banking Services Adoption in Bangladesh: Applying the UTAUT2 Model Using PLS. In WHICEB, (p. 18).
Mahfuz, M. A., Khanam, L., & Hu, W. (2016, September). The influence of culture on m-banking technology adoption: An integrative approaches of UTAUT2 and ITM. In 2016 Portland International Conference on Management of Engi-neering and Technology (PICMET) (pp. 824-835). IEEE.
Nunnally & Burnstein (1994), Pschychometric Theory, 3rd ed., NewYork, McGraw Hill
Nysveen, H., Pedersen, P. E., & Thorbjørnsen, H. (2005). Intentions to use mobile services: Antecedents and cross-service comparisons. Journal of the Academy of Marketing Science, 33(3), 330-346.
Oliveira, T., Faria, M., Thomas, M. A., & Popovič, A. (2014). Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM. International journal of information management, 34(5), 689-703.
Singh, S., Srivastava, V., & Srivastava, R. K. (2010). Customer acceptance of mobile banking: A conceptual frame-work. Sies journal of management, 7(1), 55.
Shaikh, A. A., & Karjaluoto, H. (2015). Mobile banking adoption: A literature review. Telematics and Informatics, 32(1), 129-142.
Sulaiman, A., Jaafar, N. I., & Mohezar, S. (2007). An overview of mobile banking adoption among the urban communi-ty. International Journal of Mobile Communications, 5(2), 157-168.
Karjaluoto, H., Riquelme, H. E., & Rios, R. E. (2010). The moderating effect of gender in the adoption of mobile bank-ing. International Journal of bank marketing, 28(5), 328-341.
Roca, J. C., García, J. J., & De La Vega, J. J. (2009). The importance of perceived trust, security and privacy in online trading systems. Information Management & Computer Security.
Thakur, R., & Srivastava, M. (2013). Customer usage intention of mobile commerce in India: an empirical study. Journal of Indian Business Research, 5(1), 52-72.
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS quarterly, 27(3), 425-478.
Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the uni-fied theory of acceptance and use of technology. MIS quarterly, 36(1), 157-178.
van der Heijden, H. (2004). User Acceptance of Hedonic Information Systems. MIS Quarterly, 28(4), 695-704.
Wang, G., & Netemeyer, R. G. (2002). The effects of job autonomy, customer demandingness, and trait competitiveness on salesperson learning, self-efficacy, and performance. Journal of the Academy of Marketing Science, 30(3), 217-228.
Yang, A. S. (2009). Exploring adoption difficulties in mobile banking services. Canadian Journal of Administrative Sci-ences/Revue Canadienne des Sciences de l'Administration, 26(2), 136-149.
Yu, C. S. (2012). Factors affecting individuals to adopt mobile banking: Empirical evidence from the UTAUT mod-el. Journal of Electronic Commerce Research, 13(2), 104.
Zhou, T. (2012). Understanding users’ initial trust in mobile banking: An elaboration likelihood perspective. Computers in Human Behavior, 28(4), 1518-1525.