How to cite this paper
Phan, H., Tran, M., Hoang, V & Dang, T. (2020). Determinants influencing customers' decision to use mobile payment services: The case of Vietnam.Management Science Letters , 10(11), 2635-2646.
Refrences
Abrahão, R.D., Moriguchi, S.N., & Andrade, D.F. (2016). Intention of adoption of mobile payment: An analysis in the light of the Unified Theory of Acceptance and Use of Technology (UTAUT). RAI Revista de Administração e Inovação, 13(3), 221-230.
Al-Qeisi, K. I. (2009). Analyzing the Use of UTAUT Model in Explaining an Online Behaviour: Internet Banking Adoption. Brunel University.
Al-Qeisi, K., & Al-Abdallah, G. (2013). Internet Banking Adoption in Jordan: A Behavioral Approach. International Journal of Marketing Studies, 5(6), 84-108.
Baptista, G.D. (2016). Mobile banking and mobile payment acceptance. NOVA Information Management School.
Chandra, S., Srivastava, S.C., & Theng, Y.L. (2010). Evaluating the Role of Trust in Consumer Adoption of Mobile Payment Systems: An Empirical Analysis. Communications of the Association for Information Systems, 27, 561-588.
Chellappa, R.K., & Pavlou, P.A. (2002). Perceived information security, financial liability and consumer trust in electronic commerce transactions. Logistics Information Management, 15(5/6), 358-368.
Chong, A.Y.L. (2013). Understanding mobile commerce continuance intentions: An empirical analysis of Chinese consumers. Journal of ComputerInformation Systems, 53(4), 22-30.
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests . Psychometrika, 16(3), 297–334.
Dahlberg, T., Mallat, N., Ondrus, J., & Zmijewska, A. (2008). Past, present and future of mobile payments research: a literature review. Electronic Commerce Research and Applications, 7(2), 165–181 .
Davis, F. D., Bagozzi, R., & Warshaw, P. R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35(8), 982-1002.
Do, T.N. (2016). Factors Influencing the Usage of Internet Banking of Customers in Vietnam Commercial Banks. Master Thesis, National Economic University.
Doney, P.M., & Cannon, J.P. (1997). An Examination of the Nature of Trust in Buyer–Seller Relationships. Journal of Marketing Research, 61, 35–51.
EPC. (2017). EPC492-09 White paper mobile payments. Version 5.0 edition 2017.
Fan, Y., Saliba, A., Kendall, E.A., & Newmarch, J. (2005). Speech interface: an enhancer to the acceptance of m-commerce application. Proceedings of The International Conference on Mobile Business (ICMB’05). Sydney.
Fernandes, C., & Awamleh, R. (2006). Diffusion of internet banking amongst educated consumers in a high income non-OECD country. Journal of Internet Banking and Commerce, 11(3), 1-17.
Ghezzi, A., Renga, F., Balocco, R., & Pescetto, P. (2010). Mobile payment applications: Offer state of the art in the Italian market. Info, 12(5), 3–22.
Hahn, I.C., & Kodó, K. (2017). Acceptance of Online and Mobile Payment. Halmstad Univerity.
Hair Jr, J.F., Black, W.C., Babin, B.J., & Anderson, R.E. (2009). Multivariate Data Analysis, Seventh Edition. London: Pearson.
Hosein, N.Z. (2009). Internet Banking: An Empirical Study of Adoption Rates among Midwest Community Banks. Jour-nal of Business & Economics Research, 7(11), 51-72.
Imran, M., Hamid, S., Aziz, A & Hameed, W. (2019). The contributing factors towards e-logistic customer satisfaction: a mediating role of information technology. Uncertain Supply Chain Management, 7(1), 63-72.
Kartalia, J. (2000). Reputation at Risk? Risk Management, 4(7), 51–58.
Kim, D. J., Ferrin, D. ., & Rao, H. . (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision support systems, 44(2), 544-564.
Koenig-Lewis, N., Marquet, M., Palmer, A. ., & Zhao, A. (2015). Enjoyment and social influence: predicting mobile payment adoption. The Service Industries Journal, 35(10), 537-554.
Lau, G., & Lee, S. (1999). Consumers’ Trust in a Brand and the Link to Brand Loyalty. Journal of Market-Focused Management, 4(4), 341–370.
Lesa, E. (2016). Study on influential factors of mobile payment systems diffusion in Zambia: a NFC-micro SD perspective. The university of Zambia.
Liu, Z., Min, Q., & Ji, S. (2009). An empirical study on mobile banking adoption: The role of trust. Second International Symposium on Electronic Commerce and Security, 2, 7-13.
Luarn, P., & Lin, H.-. (2005). Toward an understanding of the behavioral intention to use mobile banking. Computers in Human Behavior, 21(6), 873-891.
Luna, I. ., Montoro-Ríos, F., Liébana-Cabanillas, F., & Luna, J. . (2017). NFC technology acceptance for mobile payments: A Brazilian Perspective. Review of Business Management, 19(63), 82-103.
Mallat, N. (2007). Exploring consumer adoption of mobile payments–A qualitative study. The Journal of Strategic Information Systems, 16(4), 413-432.
McKnight, D., Cummings, L. ., & Chervany, N. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23(3), 473-490.
Moore, G. ., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2(3), 173-191.
Mun, Y.P., Khalid, H., & Nadarajah, D. (2017). Millennials’ Perception on Mobile Payment Services in Malaysia. Procedia Computer Science, 124, 397–404.
Nguyen, P., Lee, S. , & Kang, W. (2015). An Empirical Study on Factors Affecting Customer Intention to Use Mobile Payment System in Vietnam. Journal of Information Technology Services, 14(4), 171-184.
Nguyen, T.N., Cao, T.K., Dang, P.L., & Nguyen, H A. (2016). Predicting Consumer Intention to Use Mobile Payment Services: Empirical Evidence from Vietnam. International Journal of Marketing Studies, 8(1), 117-124.
Nguyen, D.T. (2013). Methods of scientific research in business. Finance Publishing House, 2nd Edition.
OECD. (2012). Report on Consumer Protection in Online and Mobile Payments.
Oye, N.D., Lahad, N., & Rahim, N.Z. (2014). The history of UTAUT modeland its impact on ICT acceptance and usage by academicians. Educationand Information Technologies, 19, 251–270.
Pham, T.T., & Liu, G.S. (2016). An Analysis of Factors Affecting the Intention to Use Mobile Payment Services in Vietnam. Economics World, 4(6), 249-273.
Shafinah, K., Sahari, N., Sulaiman, R., Yusoff, M.S., & Ikram, M.M. (2013). Determinants of user behavior intention (BI) on mobile services: A preliminary view. The 4th International Conference on Electrical Engineering andInformatics (ICEEI) (pp. 127–133). Procedia Technology.
Slade, E.L., Williams, M.D., Dwivedi, Y.K., & Piercy, N. (2015a). Exploring consumer adoption of proximity mobile payments. Journal of Strategic Marketing, 23(3), 209-223.
Slade, E.L., Dwivedi, Y.K., Piercy, N., & Williams, M.D. (2015b). Modeling consumers’ adoption intentions of remote mobile payments in the UK: Extending UTAUT with innovativeness, risk and trust. Psychology & Marketing, 32(8), 860-873.
Tossy, T. (2014). Modelling the Adoption of Mobile Payment System for Paying Examination Fees in Tanzanian Major Cities. International Journal of Computing and ICT Research, 8(2), 83-98.
Truong, T., Phan, H & Tran, M. (2020). A study on customer satisfaction on debit cards: The case of Vietnam. Uncertain Supply Chain Management, 8(2), 241-251.
Venkatesh, V., Morris, M.G., Davis, G.B., & Davis, F.D. (2003). User acceptance of information technology: Toward a unified view. MIS Quartely, 27(3), 425–478.
Venkatesh, V., Thong, J.Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157–178.
Wang, L., & Yi, Y. (2012). The impact of use context on mobile payment acceptance: An empirical study in China. In A. Xie, & X. Huang, Advances in computer science and education (pp. 293-300). Berlin: Springer.
Xin, H., Techatassanasoontorn, A.A., & Tan, F.B. (2015). Antecedents of Consumer Trust in Mobile Payment Adoption. Journal of Computer Information Systems, 55(4), 1-10.
Yang, S., Lu, Y., Gupta, S., Cao, Y., & Zhang, R. (2012). Mobile payment services adoption across time: An empirical study of the effects of behavioral beliefs, social influences, and personal traits. Computers in Human Behavior, 28(1), 129-142.
Yeh, M.L., & Tseng, Y.L. (2017). The college students’ behavior intention of using mobile payments in taiwan: an exploratory research. Proceedings of IASTEM International Conference. Singapore.
Yousafzai, S., Pallister, J., & Foxall, G. (2003). A proposed model of e-trust for electronic banking. Technovation, 23(11), 847-860.
Zhang, Y., Sun, J., Yang, Z., & Wang, Y. (2018). What Makes People Actually Embrace or Shun Mobile Payment: A Cross-Culture Study. Mobile Information Systems, 2018, 1-13.
Al-Qeisi, K. I. (2009). Analyzing the Use of UTAUT Model in Explaining an Online Behaviour: Internet Banking Adoption. Brunel University.
Al-Qeisi, K., & Al-Abdallah, G. (2013). Internet Banking Adoption in Jordan: A Behavioral Approach. International Journal of Marketing Studies, 5(6), 84-108.
Baptista, G.D. (2016). Mobile banking and mobile payment acceptance. NOVA Information Management School.
Chandra, S., Srivastava, S.C., & Theng, Y.L. (2010). Evaluating the Role of Trust in Consumer Adoption of Mobile Payment Systems: An Empirical Analysis. Communications of the Association for Information Systems, 27, 561-588.
Chellappa, R.K., & Pavlou, P.A. (2002). Perceived information security, financial liability and consumer trust in electronic commerce transactions. Logistics Information Management, 15(5/6), 358-368.
Chong, A.Y.L. (2013). Understanding mobile commerce continuance intentions: An empirical analysis of Chinese consumers. Journal of ComputerInformation Systems, 53(4), 22-30.
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests . Psychometrika, 16(3), 297–334.
Dahlberg, T., Mallat, N., Ondrus, J., & Zmijewska, A. (2008). Past, present and future of mobile payments research: a literature review. Electronic Commerce Research and Applications, 7(2), 165–181 .
Davis, F. D., Bagozzi, R., & Warshaw, P. R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35(8), 982-1002.
Do, T.N. (2016). Factors Influencing the Usage of Internet Banking of Customers in Vietnam Commercial Banks. Master Thesis, National Economic University.
Doney, P.M., & Cannon, J.P. (1997). An Examination of the Nature of Trust in Buyer–Seller Relationships. Journal of Marketing Research, 61, 35–51.
EPC. (2017). EPC492-09 White paper mobile payments. Version 5.0 edition 2017.
Fan, Y., Saliba, A., Kendall, E.A., & Newmarch, J. (2005). Speech interface: an enhancer to the acceptance of m-commerce application. Proceedings of The International Conference on Mobile Business (ICMB’05). Sydney.
Fernandes, C., & Awamleh, R. (2006). Diffusion of internet banking amongst educated consumers in a high income non-OECD country. Journal of Internet Banking and Commerce, 11(3), 1-17.
Ghezzi, A., Renga, F., Balocco, R., & Pescetto, P. (2010). Mobile payment applications: Offer state of the art in the Italian market. Info, 12(5), 3–22.
Hahn, I.C., & Kodó, K. (2017). Acceptance of Online and Mobile Payment. Halmstad Univerity.
Hair Jr, J.F., Black, W.C., Babin, B.J., & Anderson, R.E. (2009). Multivariate Data Analysis, Seventh Edition. London: Pearson.
Hosein, N.Z. (2009). Internet Banking: An Empirical Study of Adoption Rates among Midwest Community Banks. Jour-nal of Business & Economics Research, 7(11), 51-72.
Imran, M., Hamid, S., Aziz, A & Hameed, W. (2019). The contributing factors towards e-logistic customer satisfaction: a mediating role of information technology. Uncertain Supply Chain Management, 7(1), 63-72.
Kartalia, J. (2000). Reputation at Risk? Risk Management, 4(7), 51–58.
Kim, D. J., Ferrin, D. ., & Rao, H. . (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision support systems, 44(2), 544-564.
Koenig-Lewis, N., Marquet, M., Palmer, A. ., & Zhao, A. (2015). Enjoyment and social influence: predicting mobile payment adoption. The Service Industries Journal, 35(10), 537-554.
Lau, G., & Lee, S. (1999). Consumers’ Trust in a Brand and the Link to Brand Loyalty. Journal of Market-Focused Management, 4(4), 341–370.
Lesa, E. (2016). Study on influential factors of mobile payment systems diffusion in Zambia: a NFC-micro SD perspective. The university of Zambia.
Liu, Z., Min, Q., & Ji, S. (2009). An empirical study on mobile banking adoption: The role of trust. Second International Symposium on Electronic Commerce and Security, 2, 7-13.
Luarn, P., & Lin, H.-. (2005). Toward an understanding of the behavioral intention to use mobile banking. Computers in Human Behavior, 21(6), 873-891.
Luna, I. ., Montoro-Ríos, F., Liébana-Cabanillas, F., & Luna, J. . (2017). NFC technology acceptance for mobile payments: A Brazilian Perspective. Review of Business Management, 19(63), 82-103.
Mallat, N. (2007). Exploring consumer adoption of mobile payments–A qualitative study. The Journal of Strategic Information Systems, 16(4), 413-432.
McKnight, D., Cummings, L. ., & Chervany, N. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23(3), 473-490.
Moore, G. ., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2(3), 173-191.
Mun, Y.P., Khalid, H., & Nadarajah, D. (2017). Millennials’ Perception on Mobile Payment Services in Malaysia. Procedia Computer Science, 124, 397–404.
Nguyen, P., Lee, S. , & Kang, W. (2015). An Empirical Study on Factors Affecting Customer Intention to Use Mobile Payment System in Vietnam. Journal of Information Technology Services, 14(4), 171-184.
Nguyen, T.N., Cao, T.K., Dang, P.L., & Nguyen, H A. (2016). Predicting Consumer Intention to Use Mobile Payment Services: Empirical Evidence from Vietnam. International Journal of Marketing Studies, 8(1), 117-124.
Nguyen, D.T. (2013). Methods of scientific research in business. Finance Publishing House, 2nd Edition.
OECD. (2012). Report on Consumer Protection in Online and Mobile Payments.
Oye, N.D., Lahad, N., & Rahim, N.Z. (2014). The history of UTAUT modeland its impact on ICT acceptance and usage by academicians. Educationand Information Technologies, 19, 251–270.
Pham, T.T., & Liu, G.S. (2016). An Analysis of Factors Affecting the Intention to Use Mobile Payment Services in Vietnam. Economics World, 4(6), 249-273.
Shafinah, K., Sahari, N., Sulaiman, R., Yusoff, M.S., & Ikram, M.M. (2013). Determinants of user behavior intention (BI) on mobile services: A preliminary view. The 4th International Conference on Electrical Engineering andInformatics (ICEEI) (pp. 127–133). Procedia Technology.
Slade, E.L., Williams, M.D., Dwivedi, Y.K., & Piercy, N. (2015a). Exploring consumer adoption of proximity mobile payments. Journal of Strategic Marketing, 23(3), 209-223.
Slade, E.L., Dwivedi, Y.K., Piercy, N., & Williams, M.D. (2015b). Modeling consumers’ adoption intentions of remote mobile payments in the UK: Extending UTAUT with innovativeness, risk and trust. Psychology & Marketing, 32(8), 860-873.
Tossy, T. (2014). Modelling the Adoption of Mobile Payment System for Paying Examination Fees in Tanzanian Major Cities. International Journal of Computing and ICT Research, 8(2), 83-98.
Truong, T., Phan, H & Tran, M. (2020). A study on customer satisfaction on debit cards: The case of Vietnam. Uncertain Supply Chain Management, 8(2), 241-251.
Venkatesh, V., Morris, M.G., Davis, G.B., & Davis, F.D. (2003). User acceptance of information technology: Toward a unified view. MIS Quartely, 27(3), 425–478.
Venkatesh, V., Thong, J.Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157–178.
Wang, L., & Yi, Y. (2012). The impact of use context on mobile payment acceptance: An empirical study in China. In A. Xie, & X. Huang, Advances in computer science and education (pp. 293-300). Berlin: Springer.
Xin, H., Techatassanasoontorn, A.A., & Tan, F.B. (2015). Antecedents of Consumer Trust in Mobile Payment Adoption. Journal of Computer Information Systems, 55(4), 1-10.
Yang, S., Lu, Y., Gupta, S., Cao, Y., & Zhang, R. (2012). Mobile payment services adoption across time: An empirical study of the effects of behavioral beliefs, social influences, and personal traits. Computers in Human Behavior, 28(1), 129-142.
Yeh, M.L., & Tseng, Y.L. (2017). The college students’ behavior intention of using mobile payments in taiwan: an exploratory research. Proceedings of IASTEM International Conference. Singapore.
Yousafzai, S., Pallister, J., & Foxall, G. (2003). A proposed model of e-trust for electronic banking. Technovation, 23(11), 847-860.
Zhang, Y., Sun, J., Yang, Z., & Wang, Y. (2018). What Makes People Actually Embrace or Shun Mobile Payment: A Cross-Culture Study. Mobile Information Systems, 2018, 1-13.