How to cite this paper
AlMulhim, A. (2020). The effect of tacit knowledge and organizational learning on financial performance in service industry.Management Science Letters , 10(10), 2211-2220.
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Acemoglu, D., Akcigit, U., Alp, H., Bloom, N., & Kerr, W. (2018). Innovation, reallocation, and growth. American Eco-nomic Review, 108(11), 3450- 3491.
Akdere, M., & Schmidt, S. W. (2007). Measuring the effects of employee orientation training on employee perceptions of organizational culture: implications for organization development. The Business Review, Cambridge, 8(1), 234-239.
AlMulhim, A. F. (2017). The effects of knowledge creation process on organizational performance: Evidence from Saudi banking sector. International Journal of Management Sciences and Business Research, 6(1), 11-22.
Arend, R. J. (2006). Test of the resource-based view: Do the empirics have any clothes? Strategic Orga¬nization, 4(4), 409-422.
Argote, L., (2013). Organization learning: A theoretical framework. In Organizational learning (pp. 31-56). Springer, Boston, MA.
Argote, L., & Miron-Spektor, E. (2011). Organizational learning: From experience to knowledge. Organization Sci-ence, 22(5), 1123-1137.
Atuahene-Gima, K., & Murray, J. Y. (2007). Exploratory and exploitative learning in new product development: A social capital perspective on new technology ventures in China. Journal of International Marketing, 15(2), 1–29.
Aurum, A., Jeffery, R., Wohlin, C., & Handzic, M. (2003). Managing software engineering knowledge. Germany: Spring-er.
Bennet, D., & Bennet, A. (2008). Engaging tacit knowledge in support of organizational learning. VINE Journal of Infor-mation and Knowledge Management Systems, 38(1), 72-94.
Berman, S.L., Down, J., & Hill, C.W. (2002). Tacit knowledge as a source of competitive advantage in the National Bas-ketball Association. Academy of Management Journal, 45(1), 13-31.
Bontis, N., Crossan, M., & Hulland, J. (2002). Managing an organizational learning system by aligning stocks and flows. Journal of Management Studies, 39(4), 437- 469.
Camps, J., & Luna‐Arocas, R. (2012). A matter of learning: How human resources affect organizational perfor-mance. British Journal of Management, 23(1), 1-21.
Chen, L., & Mohamed, S. (2010). The strategic importance of tacit knowledge management activities in construction. Construction Innovation, 10(2), 138-163.
Chia, R. (2003). From knowledge-creation to the perfecting of action: Tao, Basho and pure experience as the ultimate ground of knowing. Human Relations, 56(8), 953-981.
Choi, B., & Jong, A. (2010). Assessing the impact of knowledge management strategies announcements on the market value of firms. Information & Management, 47(1), 42-52.
Choi, B., & Lee, H. (2003). An empirical investigation of KM styles and their effect on corporate per¬formance. Infor-mation & Management, 40(5), 403-417.
Choo, C. W., Furness, C., Paquette, S., Van Den Berg, H., Detlor, B., Bergeron, P., & Heaton, L. (2006). Working with in-formation: information management and culture in a professional services organization. Journal of Information Sci-ence, 32(6), 491-510.
Chugh, R. (2015, November). Do Australian universities encourage tacit knowledge transfer?. In Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management.
Chung, H. F., Yang, Z., & Huang, P. H. (2015). How does organizational learning matter in strategic business perfor-mance? The contingency role of guanxi networking. Journal of Business Research, 68(6), 1216–1224.
Collins, H. (2010). Tacit and explicit knowledge. Chicago: The University of Chicago Press.
De Luca, L. M., & Atuahene-Gima, K. (2007). Market knowledge dimensions and cross-functional collaboration: Examin-ing the different routes to product innovation performance. Journal of Marketing, 71(1), 95-112.
Dimovski, V. (1994). Organizational learning and competitive advantage (Unpublished doctoral dissertation). Cleveland State University, Cleveland, Ohio.
Dimovski, V., & Škerlavaj, M. (2004). Organizational learning and its impact on financial and non-financial performance. Proceedings of the 5th Organizational Knowledge, Learning and Capabilities Conference. Innsbruck, Austria.
Dixon, S. E., Meyer, K. E., & Day, M. (2007). Exploitation and exploration learning and the development of organization-al capabilities: A cross-case analysis of the Russian oil industry. Human Relations, 60(10), 1493-1523.
Donate, M. J., & de Pablo, J. D. S. (2015). The role of knowledge-oriented leadership in knowledge management practices and innovation. Journal of Business Research, 68(2), 360-370.
Dröge, C., Claycomb, C., & Germain, R. (2003). Does knowledge mediate the effect of context on performance? Some ini-tial evidence. Decision Sciences, 34(3), 541-568.
Dyck, B., Starke, F.A., Mischke, G.A., & Mauws, M. (2005). Learning to build a car: An empirical investigation of organ-izational learning. Journal of Management Studies, 42(2), 387-416.
Dzenopoljac, V., Alasadi, R., Zaim, H., & Bontis, N. (2018). Impact of knowledge management processes on business per-formance: Evidence from Kuwait. Knowledge and Process Management, 25(2), 77-87.
Fallatah, M. I. (2018). Does value matter? An examination of the impact of knowledge value on firm performance and the moderating role of knowledge breadth. Journal of Knowledge Management, 22(3), 678-395.
Fernandes, C. I., Ferreira, J. J. M., & Raposo, M. L. (2013). Drivers to firm innovation and their effects on performance: An international comparison. International Entrepreneurship Management Journal, 9(4), 557-580.
Figueiredo, P. N. (2003). Learning processes features: How do they influence inter-firm differences in technological capa-bility - Accumulation paths and operational performance improvement?. International Journal of Technology Man-agement, 26(7), 655-689.
García, V. J., Lloréns, F. J., & Verdú, A. J. (2009). The influence of CEO perceptions of personal mastery, shared vision, environment and strategic proactivity on the level of organizational learning: Single-loop and double-loop learning. International Journal of Manpower, 30(6), 567-590.
García, V. J., Ruiz, A., & Lloréns, F. J. (2007). Effects of technology absorptive capacity and technology proactivity on organizational learning, innovation and performance: An empirical examination. Technology Analysis & Strategic Management, 19(4), 527-558.
Gomes, G., & Wojahn, R. M. (2017). Organizational learning capability, innovation and performance: Study in small and medium-sized enterprises (SMES). Revista de Administração (São Paulo), 52(2), 163-175.
Grant, R. M. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17(S2), 109-122.
Guía, J. (1999). Capital social y redes relacionales. Revista de Economía y Empresa, 13(37), 54-81.
Hair, J., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Upper saddle River, NJ: Pearson Education International.
Hair, J. F., Andersen, R. E., Tatham, R. L., & Black, W.C. (1998). Multivariate data analysis (5th ed.). Englewood Cliffs, NJ: Prentice-Hall.
Stokvik, H., Adriaenssen, D., & Johannessen, J. A. (2016). Tacit knowledge, organizational learning and innovation in or-ganizations. Problems and Perspectives in Management, 14(3), 246 -255.
Harlow, H. (2008). The effect of tacit knowledge on firm performance. Journal of Knowledge Management, 12(1), 148-163.
Hedlund, G. (1994). A model of knowledge management and the N‐form corporation. Strategic Management Jour-nal, 15(S2), 73-90.
Heffner, M., & Sharif, N. (2008). Knowledge fusion for technological innovation in organizations. Jour¬nal of Knowledge Management, 12(2), 79-93.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55.
Hurley, R. F., & Hult, G. T. M. (1998). Innovation, market orientation, and organizational learning: An integration and empirical examination. Journal of Marketing, 62(3), 42-54.
Irick, M. L. (2007). Managing tacit knowledge in organizations. Journal of Knowledge Management Practice, 8(3), 1-5.
Karim, N. S. A., Razi, M. J. M., & Mohamed, N. (2012). Measuring employee readiness for knowledge management using intention to be involved with KM SECI processes. Business Process Management Journal, 18(5), 777–791.
Keskin, H. (2006). Market orientation, learning orientation, and innovation capabilities in SMEs. European Journal of In-novation Management, 9(4), 396–417.
King, W. R. (2009). Knowledge management and organizational learning. In Knowledge management and organizational learning (pp. 3-13). Boston, MA: Springer.
Kline, R. B. (2015). Principles and practice of structural equation modeling (4th ed). New York: Guilford press.
Kogut, B., & Zander, U. (1992). Knowledge of the firm, combinative capabilities, and the replication of technology. Or-ganization Science, 3(3), 383-397.
Kogut, B., & Zander, U. (1996). What firms do? Coordination, identity, and learning. Organization Science, 7(5), 502-518.
Lam, S. S. (1998). Organizational performance and learning styles in Hong Kong. The Journal of Social Psychology, 138(3), 401-402.
Lee, H., & Choi, B. (2003) Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination. Journal of Management Information Systems, 20(1), 179-228.
Lipshitz, R., & Popper, M. (2000). Organizational learning in a hospital. The Journal of Applied Behavioral Sci-ence, 36(3), 345-361.
López-Cabarcos, M. Á., Srinivasan, S., Göttling-Oliveira-Monteiro, S., & Vázquez-Rodríguez, P. (2019). Tacit knowledge and firm performance relationship. The role of product innovation and the firm level capabilities. Journal of Business Economics and Management, 20(2), 330-350.
Lynch, R., & Jin, Z. (2016). Knowledge and innovation in emerging market multinationals: The expansion para-dox. Journal of Business Research, 69(5), 1593-1597.
Manaf, H. A., Armstrong, S. J., Lawton, A., & Harvey, W. S. (2018). Managerial tacit knowledge, individual performance, and the moderating role of employee personality. International Journal of Public Administration, 41(15), 1258-1270.
Muthuveloo, R., Shanmugam, N., & Teoh, A. P. (2017). The impact of tacit knowledge management on organizational performance: Evidence from Malaysia. Asia Pacific Management Review, 22(4), 192-201.
Nelson, R. R., & Winter, S. G. (1982). An evolutionary theory of economic change. Cambridge, MA: Harvard University Press.
Nonaka, I., & Toyama R. (2003). The knowledge-creating theory revisited: Knowledge creation as a synthesizing process. Knowledge Management Research & Practice, 1(1), 2–10.
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Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organizational Science, 5(1), 14-37.
Nonaka, I., & Von Krogh, G. (2009). Perspective—Tacit knowledge and knowledge conversion: Controversy and ad-vancement in organizational knowledge creation theory. Organization Science, 20(3), 635-652.
Nonaka, I., Toyama, R., & Konno, N. (2000). SECI, Ba and leadership: A unified model of dynamic knowledge creation. Long Range Planning, 33(1), 5-34.
North, K., & Kumta, G. (2018). Knowledge management: Value creation through organizational learning. Gewerbestras-se: Springer
Paladino, A. E., Hargiss, K. M., & Howard, C. (2016). The power of unstructured data: A study of the impact of tacit knowledge on business performance. International Journal of Strategic Information Technology and Applications, 7(4), 64-93.
Peroune, D. L. (2007). Tacit knowledge in the workplace: The facilitating role of peer relationships. Journal of European Industrial Training, 31(4), 244-258.
Peters, T. J. (1992). Liberation management: Necessary disorganization for the nanosecond nineties (pp. 673-674). Lon-don: Macmillan.
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AlMulhim, A. F. (2017). The effects of knowledge creation process on organizational performance: Evidence from Saudi banking sector. International Journal of Management Sciences and Business Research, 6(1), 11-22.
Arend, R. J. (2006). Test of the resource-based view: Do the empirics have any clothes? Strategic Orga¬nization, 4(4), 409-422.
Argote, L., (2013). Organization learning: A theoretical framework. In Organizational learning (pp. 31-56). Springer, Boston, MA.
Argote, L., & Miron-Spektor, E. (2011). Organizational learning: From experience to knowledge. Organization Sci-ence, 22(5), 1123-1137.
Atuahene-Gima, K., & Murray, J. Y. (2007). Exploratory and exploitative learning in new product development: A social capital perspective on new technology ventures in China. Journal of International Marketing, 15(2), 1–29.
Aurum, A., Jeffery, R., Wohlin, C., & Handzic, M. (2003). Managing software engineering knowledge. Germany: Spring-er.
Bennet, D., & Bennet, A. (2008). Engaging tacit knowledge in support of organizational learning. VINE Journal of Infor-mation and Knowledge Management Systems, 38(1), 72-94.
Berman, S.L., Down, J., & Hill, C.W. (2002). Tacit knowledge as a source of competitive advantage in the National Bas-ketball Association. Academy of Management Journal, 45(1), 13-31.
Bontis, N., Crossan, M., & Hulland, J. (2002). Managing an organizational learning system by aligning stocks and flows. Journal of Management Studies, 39(4), 437- 469.
Camps, J., & Luna‐Arocas, R. (2012). A matter of learning: How human resources affect organizational perfor-mance. British Journal of Management, 23(1), 1-21.
Chen, L., & Mohamed, S. (2010). The strategic importance of tacit knowledge management activities in construction. Construction Innovation, 10(2), 138-163.
Chia, R. (2003). From knowledge-creation to the perfecting of action: Tao, Basho and pure experience as the ultimate ground of knowing. Human Relations, 56(8), 953-981.
Choi, B., & Jong, A. (2010). Assessing the impact of knowledge management strategies announcements on the market value of firms. Information & Management, 47(1), 42-52.
Choi, B., & Lee, H. (2003). An empirical investigation of KM styles and their effect on corporate per¬formance. Infor-mation & Management, 40(5), 403-417.
Choo, C. W., Furness, C., Paquette, S., Van Den Berg, H., Detlor, B., Bergeron, P., & Heaton, L. (2006). Working with in-formation: information management and culture in a professional services organization. Journal of Information Sci-ence, 32(6), 491-510.
Chugh, R. (2015, November). Do Australian universities encourage tacit knowledge transfer?. In Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management.
Chung, H. F., Yang, Z., & Huang, P. H. (2015). How does organizational learning matter in strategic business perfor-mance? The contingency role of guanxi networking. Journal of Business Research, 68(6), 1216–1224.
Collins, H. (2010). Tacit and explicit knowledge. Chicago: The University of Chicago Press.
De Luca, L. M., & Atuahene-Gima, K. (2007). Market knowledge dimensions and cross-functional collaboration: Examin-ing the different routes to product innovation performance. Journal of Marketing, 71(1), 95-112.
Dimovski, V. (1994). Organizational learning and competitive advantage (Unpublished doctoral dissertation). Cleveland State University, Cleveland, Ohio.
Dimovski, V., & Škerlavaj, M. (2004). Organizational learning and its impact on financial and non-financial performance. Proceedings of the 5th Organizational Knowledge, Learning and Capabilities Conference. Innsbruck, Austria.
Dixon, S. E., Meyer, K. E., & Day, M. (2007). Exploitation and exploration learning and the development of organization-al capabilities: A cross-case analysis of the Russian oil industry. Human Relations, 60(10), 1493-1523.
Donate, M. J., & de Pablo, J. D. S. (2015). The role of knowledge-oriented leadership in knowledge management practices and innovation. Journal of Business Research, 68(2), 360-370.
Dröge, C., Claycomb, C., & Germain, R. (2003). Does knowledge mediate the effect of context on performance? Some ini-tial evidence. Decision Sciences, 34(3), 541-568.
Dyck, B., Starke, F.A., Mischke, G.A., & Mauws, M. (2005). Learning to build a car: An empirical investigation of organ-izational learning. Journal of Management Studies, 42(2), 387-416.
Dzenopoljac, V., Alasadi, R., Zaim, H., & Bontis, N. (2018). Impact of knowledge management processes on business per-formance: Evidence from Kuwait. Knowledge and Process Management, 25(2), 77-87.
Fallatah, M. I. (2018). Does value matter? An examination of the impact of knowledge value on firm performance and the moderating role of knowledge breadth. Journal of Knowledge Management, 22(3), 678-395.
Fernandes, C. I., Ferreira, J. J. M., & Raposo, M. L. (2013). Drivers to firm innovation and their effects on performance: An international comparison. International Entrepreneurship Management Journal, 9(4), 557-580.
Figueiredo, P. N. (2003). Learning processes features: How do they influence inter-firm differences in technological capa-bility - Accumulation paths and operational performance improvement?. International Journal of Technology Man-agement, 26(7), 655-689.
García, V. J., Lloréns, F. J., & Verdú, A. J. (2009). The influence of CEO perceptions of personal mastery, shared vision, environment and strategic proactivity on the level of organizational learning: Single-loop and double-loop learning. International Journal of Manpower, 30(6), 567-590.
García, V. J., Ruiz, A., & Lloréns, F. J. (2007). Effects of technology absorptive capacity and technology proactivity on organizational learning, innovation and performance: An empirical examination. Technology Analysis & Strategic Management, 19(4), 527-558.
Gomes, G., & Wojahn, R. M. (2017). Organizational learning capability, innovation and performance: Study in small and medium-sized enterprises (SMES). Revista de Administração (São Paulo), 52(2), 163-175.
Grant, R. M. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17(S2), 109-122.
Guía, J. (1999). Capital social y redes relacionales. Revista de Economía y Empresa, 13(37), 54-81.
Hair, J., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Upper saddle River, NJ: Pearson Education International.
Hair, J. F., Andersen, R. E., Tatham, R. L., & Black, W.C. (1998). Multivariate data analysis (5th ed.). Englewood Cliffs, NJ: Prentice-Hall.
Stokvik, H., Adriaenssen, D., & Johannessen, J. A. (2016). Tacit knowledge, organizational learning and innovation in or-ganizations. Problems and Perspectives in Management, 14(3), 246 -255.
Harlow, H. (2008). The effect of tacit knowledge on firm performance. Journal of Knowledge Management, 12(1), 148-163.
Hedlund, G. (1994). A model of knowledge management and the N‐form corporation. Strategic Management Jour-nal, 15(S2), 73-90.
Heffner, M., & Sharif, N. (2008). Knowledge fusion for technological innovation in organizations. Jour¬nal of Knowledge Management, 12(2), 79-93.
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1-55.
Hurley, R. F., & Hult, G. T. M. (1998). Innovation, market orientation, and organizational learning: An integration and empirical examination. Journal of Marketing, 62(3), 42-54.
Irick, M. L. (2007). Managing tacit knowledge in organizations. Journal of Knowledge Management Practice, 8(3), 1-5.
Karim, N. S. A., Razi, M. J. M., & Mohamed, N. (2012). Measuring employee readiness for knowledge management using intention to be involved with KM SECI processes. Business Process Management Journal, 18(5), 777–791.
Keskin, H. (2006). Market orientation, learning orientation, and innovation capabilities in SMEs. European Journal of In-novation Management, 9(4), 396–417.
King, W. R. (2009). Knowledge management and organizational learning. In Knowledge management and organizational learning (pp. 3-13). Boston, MA: Springer.
Kline, R. B. (2015). Principles and practice of structural equation modeling (4th ed). New York: Guilford press.
Kogut, B., & Zander, U. (1992). Knowledge of the firm, combinative capabilities, and the replication of technology. Or-ganization Science, 3(3), 383-397.
Kogut, B., & Zander, U. (1996). What firms do? Coordination, identity, and learning. Organization Science, 7(5), 502-518.
Lam, S. S. (1998). Organizational performance and learning styles in Hong Kong. The Journal of Social Psychology, 138(3), 401-402.
Lee, H., & Choi, B. (2003) Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination. Journal of Management Information Systems, 20(1), 179-228.
Lipshitz, R., & Popper, M. (2000). Organizational learning in a hospital. The Journal of Applied Behavioral Sci-ence, 36(3), 345-361.
López-Cabarcos, M. Á., Srinivasan, S., Göttling-Oliveira-Monteiro, S., & Vázquez-Rodríguez, P. (2019). Tacit knowledge and firm performance relationship. The role of product innovation and the firm level capabilities. Journal of Business Economics and Management, 20(2), 330-350.
Lynch, R., & Jin, Z. (2016). Knowledge and innovation in emerging market multinationals: The expansion para-dox. Journal of Business Research, 69(5), 1593-1597.
Manaf, H. A., Armstrong, S. J., Lawton, A., & Harvey, W. S. (2018). Managerial tacit knowledge, individual performance, and the moderating role of employee personality. International Journal of Public Administration, 41(15), 1258-1270.
Muthuveloo, R., Shanmugam, N., & Teoh, A. P. (2017). The impact of tacit knowledge management on organizational performance: Evidence from Malaysia. Asia Pacific Management Review, 22(4), 192-201.
Nelson, R. R., & Winter, S. G. (1982). An evolutionary theory of economic change. Cambridge, MA: Harvard University Press.
Nonaka, I., & Toyama R. (2003). The knowledge-creating theory revisited: Knowledge creation as a synthesizing process. Knowledge Management Research & Practice, 1(1), 2–10.
Nonaka, I., & Konno, N. (1998). The concept of “Ba”: Building a foundation for knowledge creation. California Manage-ment Review, 40(3), 40-54.
Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford: Oxford university press.
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organizational Science, 5(1), 14-37.
Nonaka, I., & Von Krogh, G. (2009). Perspective—Tacit knowledge and knowledge conversion: Controversy and ad-vancement in organizational knowledge creation theory. Organization Science, 20(3), 635-652.
Nonaka, I., Toyama, R., & Konno, N. (2000). SECI, Ba and leadership: A unified model of dynamic knowledge creation. Long Range Planning, 33(1), 5-34.
North, K., & Kumta, G. (2018). Knowledge management: Value creation through organizational learning. Gewerbestras-se: Springer
Paladino, A. E., Hargiss, K. M., & Howard, C. (2016). The power of unstructured data: A study of the impact of tacit knowledge on business performance. International Journal of Strategic Information Technology and Applications, 7(4), 64-93.
Peroune, D. L. (2007). Tacit knowledge in the workplace: The facilitating role of peer relationships. Journal of European Industrial Training, 31(4), 244-258.
Peters, T. J. (1992). Liberation management: Necessary disorganization for the nanosecond nineties (pp. 673-674). Lon-don: Macmillan.
Phong, L. B., Hui, L., & Son, T. T. (2018). How leadership and trust in leaders foster employees' behavior toward knowledge sharing. Social Behavior and Personality: An International Journal, 46(5), 705-720.
Polanyi, M. (1958). Personal knowledge. Chicago, IL: University of Chicago Press.
Polanyi, M. (1962). Personal knowledge: Towards a post critical philosophy. London: Routledge.
Popova-Nowak, I. V., & Cseh, M. (2015). The meaning of organizational learning: A meta-paradigm perspective. Human Resource Development Review, 14(3), 299–331.
Prajogo, D. I., & Oke, A. (2016). Human capital, service innovation advantage, and business performance: The moderating roles of dynamic and competitive environments. International Journal of Operations & Production Management. 36(9), 974-994.
Ramírez, A. M., Morales, V. J. G., & Rojas, R. M. (2011). Knowledge creation, organizational learning and their effects on organizational performance. Engineering Economics, 22(3), 309-318.
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