How to cite this paper
Nusairat, N., Hammouri, Q., Al-Ghadir, H., Ahmad, A & Eid, M. (2020). The effect of design of restaurant on customer behavioral intentions.Management Science Letters , 10(9), 1929-1938.
Refrences
Ali, F., & Amin, M. (2014). The influence of physical environment on emotions, customer satisfaction and behavioral in-tentions in Chinese resort hotel industry. Journal for Global Business Advancement, 7(3), 249-266.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411.
Babin, B. J., Hardesty, D. M., & Suter, T. A. (2003). Color and shopping intentions: The intervening effect of price fair-ness and perceived affect. Journal of Business Research, 56(7), 541-551.
Baker, J. (1986). The role of the environment in marketing services: the consumer perspective. Chicago: American Mar-keting Association.
Baker, J., Grewal, D., & Parasuraman, A. (1994). The influence of store environment on quality inferences and store im-age. Journal of the Academy of Marketing Science, 22(4), 328-339.
Baksi, A. (2013). Examining the moderating effects of CRM on retail atmospherics-shopping behavior link. Uncertain Supply Chain Management, 1(3), 115-132.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Con-ceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182
Bigdeli, F., & Bigdeli, A. (2014). The influence of atmospheric elements on emotions, perceived value and behavioral in-tentions. Management Science Letters, 4(5), 859-870.
Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of market-ing, 56(2), 57-71.
Byrne, B. M. (2001). Structural equation modeling with AMOS: Basic concepts, applications, and programming. London: Lawrence Erlbuam Associates
Chang, H. J., Eckman, M., & Yan, R. N. (2011). Application of the Stimulus-Organism-Response model to the retail envi-ronment: the role of hedonic motivation in impulse buying behaviour. The International Review of Retail, Distribution and Consumer Research, 21(3), 233-249.
Chang, H. J., Yan, R.-N., & Eckman, M. (2014). Moderating effects of situational characteristics on impulse buying. In-ternational Journal of Retail & Distribution Management, 42(4), 298-314.
Chebat, J. C., & Michon, R. (2003). Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories. Journal of Business Research, 56(7), 529-539.
Chebat, J. C., & Morrin, M. (2007). Colors and cultures: Exploring the effects of mall décor on consumer perceptions. Journal of Business Research, 60(3), 189-196.
Chen, H., & Hsieh, T. (2011). The effect of atmosphere on customer perceptions and customer behavior responses in chain store supermarkets. African Journal of Business Management, 5(24), 10054-10066.
De Nisco, A., & Warnaby, G. (2013). Shopping in downtown: The effect of urban environment on service quality percep-tion and behavioral intentions. International Journal of Retail & Distribution Management, 41(9), 654-670.
Dedeoglu, B. B., Bilgihan, A., Ye, B. H., Buonincontri, P., & Okumus, F. (2018). The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience. International Journal of Hospitality Man-agement, 72, 10-20.
Demoulin, N. T. (2011). Music congruency in a service setting: The mediating role of emotional and cognitive respons-es. Journal of Retailing and Consumer Services, 18(1), 10-18.
Dennis, C., Michon, R., Brakus, J. J., Newman, A., & Alamanos, E. (2012). New insights into the impact of digital signage as a retail atmospheric tool. Journal of consumer Behavior, 11(6), 454-466.
Donovan, R. J., & Rossiter, J. R. (1982). Store atmosphere: an environmental psychology approach. Journal of Retailing, 58(1), 34-57.
Donovan, R. J., Rossiter, J. R., Marcoolyn, G., & Nesdale, A. (1994). Store atmosphere and purchasing behavior. Journal of retailing, 70(3), 283-294.
Eroglu, S. A., Machleit, K. A., & Davis, L. M. (2001). Atmospheric qualities of online retailing: A conceptual model and implications. Journal of Business research, 54(2), 177-184.
Fisher, J. D. (1974). Situation-specific variables as determinants of perceived environmental aesthetic quality and per-ceived crowdedness. Journal of Research in Personality, 8(2), 177-188.
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Al-gebra and statistics.
Githiri, M. N. (2016). Influence of physical environment on customer satisfaction and return intention in Kenyan rated restaurants. Asian Journal of Social Science Studies, 2(1), 11.
Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (2006). Multivariate Data Analysis (6th ed.). Upper Saddle Riv-er, New Jersey: Pearson-Prentice Hall.
Hair, J. F., Celsi, M. W., Money, A. H., Samouel, P., & Page, M. J. (2011). Essentials of business research methods (2 ed.). New York: M. E. Sharpe.
Hermawan, A., & Yusran, H. L. (2015). The effects of dental atmospherics on patient’s emotion and behavioral inten-tions. Economic Review, 44(1), 44-52.
Heung, V. C., & Gu, T. (2012). Influence of restaurant atmospherics on patron satisfaction and behavioural inten-tions. International Journal of Hospitality Management, 31(4), 1167-1177.
Hyun, S. S., & Kang, J. (2014). A better investment in luxury restaurants: Environmental or non-environmental cues? In-ternational Journal of Hospitality Management, 39, 57-70.
Im, H., & Ha, S. (2011). An exploration of the cognitive-affective model of satisfaction in a shopping context: A test of competing models. The Service Industries Journal, 31(13), 2273-2288.
Jain, V., Takayanagi, M., Malthouse, E. C., & Biswas, D. (2014). Effects of Show Windows on Female Consumers’ Shop-ping Behavior. Journal of Consumer Marketing, 31(5).
Jang, S. C. S., & Namkung, Y. (2009). Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants. Journal of Business Research, 62(4), 451-460.
Kalra, A., Richardson-Greenfield, P., Han, M., & Sun, S. (2016). Disgust and Music: Can Retail Environment Buffer the Emotion of Disgust?. 2016 SMA Proceedings, 251.
Kaltcheva, V., & Weitz, B. A. (2006). The moderating influence of motivational orientation on the relationship between shopping environment arousal and behavior. Journal of Marketing, 70(1), 107-118.
Khan, I., & Rahman, Z. (2017). Development of a scale to measure hotel brand experiences. International Journal of Con-temporary Hospitality Management, 29(1), 268-287.
Kim, W. G., & Moon, Y. J. (2009). Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type. International Journal of Hospitality Management, 28(1), 144-156.
Kivela, J., Inbakaran, R., & Reece, J. (1999). Consumer research in the restaurant environment, Part 1: A conceptual mod-el of dining satisfaction and return patronage. International Journal of Contemporary Hospitality Management, 11(5), 205-222.
Koo, D. M., & Ju, S. H. (2010). The interactional effects of atmospherics and perceptual curiosity on emotions and online shopping intention. Computers in Human Behavior, 26(3), 377-388.
Kumar, A., & Kim, Y.-K. (2014). The store-as-a-brand strategy: The effect of store environment on customer responses. Journal of Retailing and Consumer Services, 21(5), 685-695.
Lazarus, R. S. (1991). Emotion and adaptation. Oxford University Press, USA.
Lee, S. Y., & Kim, J. H. (2014). Effects of servicescape on perceived service quality, satisfaction and behavioral outcomes in public service facilities. Journal of Asian Architecture and Building Engineering, 13(1), 125-131.
Lin, J. S. C., & Liang, H. Y. (2011). The influence of service environments on customer emotion and service outcomes. Managing Service Quality, 21(4), 350-372.
Loureiro, S. M. C., Koo, D.-M., & Ribeiro, L. (2013). Effects of atmospherics on emotions and intention with respect to involvement in different shopping environments. Journal of Global Scholars of Marketing Science, 23(4), 435-459.
Martín-Ruiz, D., Barroso-Castro, C., & Rosa-Díaz, I. M. (2012). Creating customer value through service experiences: an empirical study in the hotel industry. Tourism and Hospitality Management, 18(1), 37-53.
Mehrabian, A., & Russell, J. A. (1974). An Approach to Environmental Psychology. Cambridge: MIT Press.
Meng, B., & Choi, K. (2017). Theme restaurants’ servicescape in developing quality of life: The moderating effect of per-ceived authenticity. International Journal of Hospitality Management, 65, 89-99.
Morrison, M., Gan, S., Dubelaar, C., & Oppewal, H. (2011). In-store music and aroma influences on shopper behavior and satisfaction. Journal of Business Research, 64(6), 558-564.
Novak, C. C., La Lopa, J., & Novak, R. E. (2010). Effects of sound pressure levels and sensitivity to noise on mood and behavioral intent in a controlled fine dining restaurant environment. Journal of Culinary Science & Technology, 8(4), 191-218.
Nusairat, N. M., Akhorshaideh, A. H. O., Rashid, T., Sahadev, S., & Rembielak, G. (2017). Social cues-customer behavior relationship: the mediating role of emotions and cognition. International Journal of Marketing Studies, 9(1), 1-17.
Ortegón-Cortázar, L., & Royo-Vela, M. (2019). Effects of the biophilic atmosphere on intention to visit: the affective states’ mediating role. Journal of Services Marketing.
Park, J. Y., Back, R. M., Bufquin, D., & Shapoval, V. (2019). Servicescape, positive affect, satisfaction and behavioral in-tentions: The moderating role of familiarity. International Journal of Hospitality Management, 78, 102-111.
Ryu, K., & Han, H. (2011). New or repeat customers: how does physical environment influence their restaurant experi-ence?. International Journal of Hospitality Management, 30(3), 599-611.
Ryu, K., & Jang, S. C. S. (2007). The effect of environmental perceptions on behavioral intentions through emotions: The case of upscale restaurants. Journal of Hospitality & Tourism Research, 31(1), 56-72.
Ryu, K., Lee, H. R., & Gon Kim, W. (2012). The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. International Journal of Contemporary Hospitality management, 24(2), 200-223.
Simanjuntak, M., Nur, H., Sartono, B., & Sabri, M. (2020). A general structural equation model of the emotions and re-purchase intention in modern retail. Management Science Letters, 10(4), 801-814.
Sweeney, J. C., & Wyber, F. (2002). The role of cognitions and emotions in the music-approach-avoidance behavior rela-tionship. Journal of Services Marketing, 16(1), 51-69.
Tantanatewin, W., & Inkarojrit, V. (2018). The influence of emotional response to interior color on restaurant entry deci-sion. International Journal of Hospitality Management, 69, 124-131.
Vieira, V. A. (2013). Stimuli–organism-response framework: A meta-analytic review in the store environment. Journal of Business Research, 66(9), 1420-1426.
Vilnai-Yavetz, I., & Gilboa, S. (2010). The effect of servicescape cleanliness on customer reactions -New. Services Mar-keting Quarterly, 31(2), 213-234.
Wakefield, K. L., & Baker, J. (1998). Excitement at the mall: determinants and effects on shopping response. Journal of Retailing, 74(4), 515-539.
Wakefield, K. L., & Blodgett, J. G. (1996). The effect of the servicescape on customers’ behavioral intentions in leisure service settings. Journal of Services Marketing, 10(6), 45-61.
Wirtz, J., Mattila, A. S., & Tan, R. L. (2000). The moderating role of target-arousal on the impact of affect on satisfac-tion—an examination in the context of service experiences. Journal of retailing, 76(3), 347-365.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological bulletin, 103(3), 411.
Babin, B. J., Hardesty, D. M., & Suter, T. A. (2003). Color and shopping intentions: The intervening effect of price fair-ness and perceived affect. Journal of Business Research, 56(7), 541-551.
Baker, J. (1986). The role of the environment in marketing services: the consumer perspective. Chicago: American Mar-keting Association.
Baker, J., Grewal, D., & Parasuraman, A. (1994). The influence of store environment on quality inferences and store im-age. Journal of the Academy of Marketing Science, 22(4), 328-339.
Baksi, A. (2013). Examining the moderating effects of CRM on retail atmospherics-shopping behavior link. Uncertain Supply Chain Management, 1(3), 115-132.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Con-ceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182
Bigdeli, F., & Bigdeli, A. (2014). The influence of atmospheric elements on emotions, perceived value and behavioral in-tentions. Management Science Letters, 4(5), 859-870.
Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of market-ing, 56(2), 57-71.
Byrne, B. M. (2001). Structural equation modeling with AMOS: Basic concepts, applications, and programming. London: Lawrence Erlbuam Associates
Chang, H. J., Eckman, M., & Yan, R. N. (2011). Application of the Stimulus-Organism-Response model to the retail envi-ronment: the role of hedonic motivation in impulse buying behaviour. The International Review of Retail, Distribution and Consumer Research, 21(3), 233-249.
Chang, H. J., Yan, R.-N., & Eckman, M. (2014). Moderating effects of situational characteristics on impulse buying. In-ternational Journal of Retail & Distribution Management, 42(4), 298-314.
Chebat, J. C., & Michon, R. (2003). Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories. Journal of Business Research, 56(7), 529-539.
Chebat, J. C., & Morrin, M. (2007). Colors and cultures: Exploring the effects of mall décor on consumer perceptions. Journal of Business Research, 60(3), 189-196.
Chen, H., & Hsieh, T. (2011). The effect of atmosphere on customer perceptions and customer behavior responses in chain store supermarkets. African Journal of Business Management, 5(24), 10054-10066.
De Nisco, A., & Warnaby, G. (2013). Shopping in downtown: The effect of urban environment on service quality percep-tion and behavioral intentions. International Journal of Retail & Distribution Management, 41(9), 654-670.
Dedeoglu, B. B., Bilgihan, A., Ye, B. H., Buonincontri, P., & Okumus, F. (2018). The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience. International Journal of Hospitality Man-agement, 72, 10-20.
Demoulin, N. T. (2011). Music congruency in a service setting: The mediating role of emotional and cognitive respons-es. Journal of Retailing and Consumer Services, 18(1), 10-18.
Dennis, C., Michon, R., Brakus, J. J., Newman, A., & Alamanos, E. (2012). New insights into the impact of digital signage as a retail atmospheric tool. Journal of consumer Behavior, 11(6), 454-466.
Donovan, R. J., & Rossiter, J. R. (1982). Store atmosphere: an environmental psychology approach. Journal of Retailing, 58(1), 34-57.
Donovan, R. J., Rossiter, J. R., Marcoolyn, G., & Nesdale, A. (1994). Store atmosphere and purchasing behavior. Journal of retailing, 70(3), 283-294.
Eroglu, S. A., Machleit, K. A., & Davis, L. M. (2001). Atmospheric qualities of online retailing: A conceptual model and implications. Journal of Business research, 54(2), 177-184.
Fisher, J. D. (1974). Situation-specific variables as determinants of perceived environmental aesthetic quality and per-ceived crowdedness. Journal of Research in Personality, 8(2), 177-188.
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Al-gebra and statistics.
Githiri, M. N. (2016). Influence of physical environment on customer satisfaction and return intention in Kenyan rated restaurants. Asian Journal of Social Science Studies, 2(1), 11.
Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (2006). Multivariate Data Analysis (6th ed.). Upper Saddle Riv-er, New Jersey: Pearson-Prentice Hall.
Hair, J. F., Celsi, M. W., Money, A. H., Samouel, P., & Page, M. J. (2011). Essentials of business research methods (2 ed.). New York: M. E. Sharpe.
Hermawan, A., & Yusran, H. L. (2015). The effects of dental atmospherics on patient’s emotion and behavioral inten-tions. Economic Review, 44(1), 44-52.
Heung, V. C., & Gu, T. (2012). Influence of restaurant atmospherics on patron satisfaction and behavioural inten-tions. International Journal of Hospitality Management, 31(4), 1167-1177.
Hyun, S. S., & Kang, J. (2014). A better investment in luxury restaurants: Environmental or non-environmental cues? In-ternational Journal of Hospitality Management, 39, 57-70.
Im, H., & Ha, S. (2011). An exploration of the cognitive-affective model of satisfaction in a shopping context: A test of competing models. The Service Industries Journal, 31(13), 2273-2288.
Jain, V., Takayanagi, M., Malthouse, E. C., & Biswas, D. (2014). Effects of Show Windows on Female Consumers’ Shop-ping Behavior. Journal of Consumer Marketing, 31(5).
Jang, S. C. S., & Namkung, Y. (2009). Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants. Journal of Business Research, 62(4), 451-460.
Kalra, A., Richardson-Greenfield, P., Han, M., & Sun, S. (2016). Disgust and Music: Can Retail Environment Buffer the Emotion of Disgust?. 2016 SMA Proceedings, 251.
Kaltcheva, V., & Weitz, B. A. (2006). The moderating influence of motivational orientation on the relationship between shopping environment arousal and behavior. Journal of Marketing, 70(1), 107-118.
Khan, I., & Rahman, Z. (2017). Development of a scale to measure hotel brand experiences. International Journal of Con-temporary Hospitality Management, 29(1), 268-287.
Kim, W. G., & Moon, Y. J. (2009). Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type. International Journal of Hospitality Management, 28(1), 144-156.
Kivela, J., Inbakaran, R., & Reece, J. (1999). Consumer research in the restaurant environment, Part 1: A conceptual mod-el of dining satisfaction and return patronage. International Journal of Contemporary Hospitality Management, 11(5), 205-222.
Koo, D. M., & Ju, S. H. (2010). The interactional effects of atmospherics and perceptual curiosity on emotions and online shopping intention. Computers in Human Behavior, 26(3), 377-388.
Kumar, A., & Kim, Y.-K. (2014). The store-as-a-brand strategy: The effect of store environment on customer responses. Journal of Retailing and Consumer Services, 21(5), 685-695.
Lazarus, R. S. (1991). Emotion and adaptation. Oxford University Press, USA.
Lee, S. Y., & Kim, J. H. (2014). Effects of servicescape on perceived service quality, satisfaction and behavioral outcomes in public service facilities. Journal of Asian Architecture and Building Engineering, 13(1), 125-131.
Lin, J. S. C., & Liang, H. Y. (2011). The influence of service environments on customer emotion and service outcomes. Managing Service Quality, 21(4), 350-372.
Loureiro, S. M. C., Koo, D.-M., & Ribeiro, L. (2013). Effects of atmospherics on emotions and intention with respect to involvement in different shopping environments. Journal of Global Scholars of Marketing Science, 23(4), 435-459.
Martín-Ruiz, D., Barroso-Castro, C., & Rosa-Díaz, I. M. (2012). Creating customer value through service experiences: an empirical study in the hotel industry. Tourism and Hospitality Management, 18(1), 37-53.
Mehrabian, A., & Russell, J. A. (1974). An Approach to Environmental Psychology. Cambridge: MIT Press.
Meng, B., & Choi, K. (2017). Theme restaurants’ servicescape in developing quality of life: The moderating effect of per-ceived authenticity. International Journal of Hospitality Management, 65, 89-99.
Morrison, M., Gan, S., Dubelaar, C., & Oppewal, H. (2011). In-store music and aroma influences on shopper behavior and satisfaction. Journal of Business Research, 64(6), 558-564.
Novak, C. C., La Lopa, J., & Novak, R. E. (2010). Effects of sound pressure levels and sensitivity to noise on mood and behavioral intent in a controlled fine dining restaurant environment. Journal of Culinary Science & Technology, 8(4), 191-218.
Nusairat, N. M., Akhorshaideh, A. H. O., Rashid, T., Sahadev, S., & Rembielak, G. (2017). Social cues-customer behavior relationship: the mediating role of emotions and cognition. International Journal of Marketing Studies, 9(1), 1-17.
Ortegón-Cortázar, L., & Royo-Vela, M. (2019). Effects of the biophilic atmosphere on intention to visit: the affective states’ mediating role. Journal of Services Marketing.
Park, J. Y., Back, R. M., Bufquin, D., & Shapoval, V. (2019). Servicescape, positive affect, satisfaction and behavioral in-tentions: The moderating role of familiarity. International Journal of Hospitality Management, 78, 102-111.
Ryu, K., & Han, H. (2011). New or repeat customers: how does physical environment influence their restaurant experi-ence?. International Journal of Hospitality Management, 30(3), 599-611.
Ryu, K., & Jang, S. C. S. (2007). The effect of environmental perceptions on behavioral intentions through emotions: The case of upscale restaurants. Journal of Hospitality & Tourism Research, 31(1), 56-72.
Ryu, K., Lee, H. R., & Gon Kim, W. (2012). The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. International Journal of Contemporary Hospitality management, 24(2), 200-223.
Simanjuntak, M., Nur, H., Sartono, B., & Sabri, M. (2020). A general structural equation model of the emotions and re-purchase intention in modern retail. Management Science Letters, 10(4), 801-814.
Sweeney, J. C., & Wyber, F. (2002). The role of cognitions and emotions in the music-approach-avoidance behavior rela-tionship. Journal of Services Marketing, 16(1), 51-69.
Tantanatewin, W., & Inkarojrit, V. (2018). The influence of emotional response to interior color on restaurant entry deci-sion. International Journal of Hospitality Management, 69, 124-131.
Vieira, V. A. (2013). Stimuli–organism-response framework: A meta-analytic review in the store environment. Journal of Business Research, 66(9), 1420-1426.
Vilnai-Yavetz, I., & Gilboa, S. (2010). The effect of servicescape cleanliness on customer reactions -New. Services Mar-keting Quarterly, 31(2), 213-234.
Wakefield, K. L., & Baker, J. (1998). Excitement at the mall: determinants and effects on shopping response. Journal of Retailing, 74(4), 515-539.
Wakefield, K. L., & Blodgett, J. G. (1996). The effect of the servicescape on customers’ behavioral intentions in leisure service settings. Journal of Services Marketing, 10(6), 45-61.
Wirtz, J., Mattila, A. S., & Tan, R. L. (2000). The moderating role of target-arousal on the impact of affect on satisfac-tion—an examination in the context of service experiences. Journal of retailing, 76(3), 347-365.