How to cite this paper
Pham, T. (2020). On the relationship between total quality management practices and firm performance in Vietnam: The mediating role of non-financial performance.Management Science Letters , 10(8), 1743-1754.
Refrences
Abdullah, M., L. (1999). Implementation of TQM, in TQM: Concepts and Practices, Asian Productivity Organization, Ja-pan, pp 18-27.
Abdullah, A. (2010). Measuring TQM implementation: a case study of Malaysian SMEs. Measuring Business Excel-lence, 14(3), 3-15.
Agus, A., & Abdullah, M. (2000). Total quality management practices in manufacturing companies in Malaysia: an ex-ploratory analysis. Total Quality Management, 11(8), 1041-1051.
Ahire, S. L., Golhar, D. Y., & Waller, M. A. (1996). Development and validation of TQM implementation con-structs. Decision sciences, 27(1), 23-56.
Ahmad, M. F., Zakuan, N., Jusoh, A., & Takala, J. (2013). Review of relationship between TQM and business performance. In Applied Mechanics and Materials (Vol. 315, pp. 166-170). Trans Tech Publications.
Ahmad, M. F., Zakuan, N., Jusoh, A., Yusof, S. M., Takala, J., & Arif, M. S. M. (2014). Comparative study of TQM prac-tices between Japanese and non-Japanese companies: Proposed conceptual framework. In Advanced Materials Re-search (Vol. 903, pp. 371-377). Trans Tech Publications.
Ahmad, M. F., Rasi, R. Z., Zakuan, N., & Hisyamudin, M. N. N. (2015). Mediator effect of statistical process control be-tween Total Quality Management (TQM) and business performance in Malaysian Automotive Industry. In IOP Con-ference Series: Materials Science and Engineering (Vol. 100, No. 1, p. 012067). IOP Publishing.
Antony, J., Leung, K., Knowles, G., & Gosh, S. (2002). Critical success factors of TQM implementation in Hong Kong in-dustries. International Journal of Quality & Reliability Management, 19(5), 551-566.
Berry, H.T. (1991). Managing the quality transformation. McGraw Hill, New York.
Black, S. A., & Porter, L. J. (1996). Identification of the critical factors of TQM. Decision sciences, 27(1), 1-21.
Cetindere, A., Duran, C., & Yetisen, M. S. (2015). The effects of total quality management on the business performance: An application in the province of Kütahya. Procedia economics and finance, 23, 1376-1382.
Crosby, P. B. (1979). Quality is free: The art of making quality certain (Vol. 94). New York: McGraw-hill.
Dahlgaard, J. J., Khanji, G. K., & Kristensen, K. (2008). Fundamentals of total quality management. Routledge.
Dale, B. G., Van Der Wiele, T., & Van Iwaarden, J. (2007). Managing quality. John Wiley & Sons.
Deming, W. E. (2018). The new economics for industry, government, education. MIT press.
Demirbag, M., Tatoglu, E., Tekinkus, M., & Zaim, S. (2006). An analysis of the relationship between TQM implementa-tion and organizational performance: evidence from Turkish SMEs. Journal of Manufacturing Technology Manage-ment, 17(6), 829-847.
Douglas, T. J., & Judge Jr, W. Q. (2001). Total quality management implementation and competitive advantage: the role of structural control and exploration. Academy of Management journal, 44(1), 158-169.
Duh, R. R., Hsu, A. W. H., & Huang, P. W. (2012). Determinants and performance effect of TQM practices: An integrated model approach. Total Quality Management & Business Excellence, 23(5-6), 689-701.
Easton, G. S., & Jarrell, S. L. (1998). The effects of total quality management on corporate performance: an empirical in-vestigation. The Journal of Business, 71(2), 253-307.
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1994). A framework for quality management research and an associated measurement instrument. Journal of Operations management, 11(4), 339-366.
Fullerton, R. R., & Wempe, W. F. (2009). Lean manufacturing, non-financial performance measures, and financial per-formance. International Journal of Operations & Production Management, 29(3), 214-240.
Goh, P. L., & Ridgway, K. (1994). The implementation of total quality management in small and medium-sized manufac-turing companies. The TQM magazine, 6(2), 54-60.
Hackman, J. R., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical is-sues. Administrative science quarterly, 309-342.
Hair, J. F. J., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis. Pearson Ed-ucation: New Jersey.
Han, S. B., Chen, S. K., & Ebrahimpour, M. (2007). The impact of ISO 9000 on TQM and business performance. The Journal of Business and Economic Studies, 13(2), 1.
Hana Arrfou, M., Amlus, M. H., & Jusoh, M. S. (2016). Assessing the mediating role of lean manufacturing practices in the relationship between TQM practices and operational performance. Journal of Scientific Research and Develop-ment, 3(7), 44-53.
Hendricks, K. B., & Singhal, V. R. (1997). Does implementing an effective TQM program actually improve operating per-formance? Empirical evidence from firms that have won quality awards. Management science, 43(9), 1258-1274.
Idris, M. A., McEwan, W., & Belavendram, N. (1996). The adoption of ISO 9000 and total quality management in Malay-sia. The TQM Magazine, 8(5), 65-68.
Ittner, C. D., & Larcker, D. F. (1998). Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction. Journal of accounting research, 36, 1-35.
Jung, J. Y., & Wang, Y. J. (2006). Relationship between total quality management (TQM) and continuous improvement of international project management (CIIPM). Technovation, 26(5-6), 716-722.
Kanji, G. K. (1990). Total quality management: the second industrial revolution. Total quality management, 1(1), 3-12.
Kaplan, R. S., & Norton, D. P. (1996). Using the balanced scorecard as a strategic management system.
Kaplan, R. S., & Norton, D. P. (2001). Transforming the balanced scorecard from performance measurement to strategic management: Part I. Accounting horizons, 15(1), 87-104.
Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm perfor-mance. Journal of operations management, 21(4), 405-435.
Kiran, D. R. (2017). Total quality management: Key concepts and case studies. Butterworth-Heinemann.
Kober, R., Subraamanniam, T., & Watson, J. (2012). The impact of total quality management adoption on small and me-dium enterprises’ financial performance. Accounting & Finance, 52(2), 421-438.
Lakhal, L., Pasin, F., & Limam, M. (2006). Quality management practices and their impact on performance. International Journal of Quality & Reliability Management, 23(6), 625-646.
Lakhe, R. R., & Mohanty, R. P. (1994). Total quality management: concepts, evolution and acceptability in developing economies. International Journal of Quality & Reliability Management, 11(9), 9-33.
Leung, H. K., Chan, K. C., & Lee, T. Y. (1999). Costs and benefits of ISO 9000 series: a practical study. International Journal of Quality & Reliability Management, 16(7), 675-691.
Maassen, G. H., & Bakker, A. B. (2001). Suppressor variables in path models: Definitions and interpreta-tions. Sociological Methods & Research, 30(2), 241-270.
Madu, C. N. (1998). Strategic total quality management. In Handbook of Total Quality Management (pp. 165-212). Springer, Boston, MA.
Mahmud, N., Hilmi, M. F., Mustapha, Y. A. A., & Karim, R. A. (2019). Total quality management and SME performance: The mediating effect of innovation in Malaysia. Asia-Pacific Management Accounting Journal, 14(1), 201-217.
Maqsood, M. B. (2019). TQM Practices and their Effect on Non-financial Performance: An Empirical Study of Pakistani Hospitals. Health Sciences, 8(4), 147-162.
Menon, H. G. (1992). TQM in New Product manufacturing. McGraw-Hill Companies.
Moballeghi, M., & Moghaddam, G. G. (2011). Linking TQM and financial performance. In 3rd International Conference on Information and Financial Engineering (Vol. 12, pp. 417-422).
Nguyen, A. D., Pham, C. H., & Pham, L. (2016). Total quality management and financial performance of construction companies in Ha Noi. International Journal of Financial Research, 7(3), 41-53.
Nguyen, M., Phan, A., & Matsui, Y. (2018). Contribution of quality management practices to sustainability performance of Vietnamese firms. Sustainability, 10(2), 375.
Oakland, J. S. (1990). Total Quality Management: a practical approach. London: Department of Trade and Industry.
Oakland, J. S. (2014). Total quality management and operational excellence: text with cases. Routledge.
Powell, T. C. (1995). Total quality management as competitive advantage: a review and empirical study. Strategic man-agement journal, 16(1), 15-37.
Prajogo, D. I., & Sohal, A. S. (2006). The relationship between organization strategy, total quality management (TQM), and organization performance––the mediating role of TQM. European journal of operational research, 168(1), 35-50.
Richard, P. J., Devinney, T. M., Yip, G. S., & Johnson, G. (2009). Measuring organizational performance: Towards meth-odological best practice. Journal of management, 35(3), 718-804.
Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International journal of production economics, 127(1), 13-26.
Samson, D., & Terziovski, M. (1999). The relationship between total quality management practices and operational per-formance. Journal of operations management, 17(4), 393-409.
Saraph, J. V., Benson, P. G., & Schroeder, R. G. (1989). An instrument for measuring the critical factors of quality man-agement. Decision sciences, 20(4), 810-829.
Seth, D., & Tripathi, D. (2005). Relationship between TQM and TPM implementation factors and business performance of manufacturing industry in Indian context. International Journal of Quality & Reliability Management, 22(3), 256-277.
Simani, W. L. (2017). TQM perspectives under the competitive strategies and the organization performance in Kenyan manufacturing sector. Academy of Strategic Management Journal.
Su, Q., Li, Z., Zhang, S. X., Liu, Y. Y., & Dang, J. X. (2008). The impacts of quality management practices on business performance. International Journal of Quality & Reliability Management.
Ul Hassan, M., Hassan, S., Shaukat, S., & Nawaz, M. S. (2013). Relationship between TQM elements and organizational performance: An empirical study of manufacturing sector of Pakistan. Pakistan Journal of Commerce and Social Sci-ences (PJCSS), 7(1), 1-18.
Wali, S., & Boujelbene, Y. (2011). Cultural influences on TQM implementation and financial performance in Tunisian firms.
Wilkinson, A., & Witcher, B. (1993). Holistic total quality management must take account of political processes. Total Quality Management, 4(1), 47-56.
Witcher, B. (1994). The adoption of total quality management in Scotland. The TQM Magazine, 6(2), 48-53.
York, K. M., & Miree, C. E. (2004). Causation or covariation: an empirical re-examination of the link between TQM and financial performance. Journal of operations management, 22(3), 291-311.
Yusof, S. R. M., & Aspinwall, E. (2000). TQM implementation issues: review and case study. International Journal of Operations & Production Management, 20(6), 634-655.
Zaire, M., & Simintiras, A. C. (1991). The sales link in the customer-supplier chain. Productivity, 32(3), 427-434.
Abdullah, A. (2010). Measuring TQM implementation: a case study of Malaysian SMEs. Measuring Business Excel-lence, 14(3), 3-15.
Agus, A., & Abdullah, M. (2000). Total quality management practices in manufacturing companies in Malaysia: an ex-ploratory analysis. Total Quality Management, 11(8), 1041-1051.
Ahire, S. L., Golhar, D. Y., & Waller, M. A. (1996). Development and validation of TQM implementation con-structs. Decision sciences, 27(1), 23-56.
Ahmad, M. F., Zakuan, N., Jusoh, A., & Takala, J. (2013). Review of relationship between TQM and business performance. In Applied Mechanics and Materials (Vol. 315, pp. 166-170). Trans Tech Publications.
Ahmad, M. F., Zakuan, N., Jusoh, A., Yusof, S. M., Takala, J., & Arif, M. S. M. (2014). Comparative study of TQM prac-tices between Japanese and non-Japanese companies: Proposed conceptual framework. In Advanced Materials Re-search (Vol. 903, pp. 371-377). Trans Tech Publications.
Ahmad, M. F., Rasi, R. Z., Zakuan, N., & Hisyamudin, M. N. N. (2015). Mediator effect of statistical process control be-tween Total Quality Management (TQM) and business performance in Malaysian Automotive Industry. In IOP Con-ference Series: Materials Science and Engineering (Vol. 100, No. 1, p. 012067). IOP Publishing.
Antony, J., Leung, K., Knowles, G., & Gosh, S. (2002). Critical success factors of TQM implementation in Hong Kong in-dustries. International Journal of Quality & Reliability Management, 19(5), 551-566.
Berry, H.T. (1991). Managing the quality transformation. McGraw Hill, New York.
Black, S. A., & Porter, L. J. (1996). Identification of the critical factors of TQM. Decision sciences, 27(1), 1-21.
Cetindere, A., Duran, C., & Yetisen, M. S. (2015). The effects of total quality management on the business performance: An application in the province of Kütahya. Procedia economics and finance, 23, 1376-1382.
Crosby, P. B. (1979). Quality is free: The art of making quality certain (Vol. 94). New York: McGraw-hill.
Dahlgaard, J. J., Khanji, G. K., & Kristensen, K. (2008). Fundamentals of total quality management. Routledge.
Dale, B. G., Van Der Wiele, T., & Van Iwaarden, J. (2007). Managing quality. John Wiley & Sons.
Deming, W. E. (2018). The new economics for industry, government, education. MIT press.
Demirbag, M., Tatoglu, E., Tekinkus, M., & Zaim, S. (2006). An analysis of the relationship between TQM implementa-tion and organizational performance: evidence from Turkish SMEs. Journal of Manufacturing Technology Manage-ment, 17(6), 829-847.
Douglas, T. J., & Judge Jr, W. Q. (2001). Total quality management implementation and competitive advantage: the role of structural control and exploration. Academy of Management journal, 44(1), 158-169.
Duh, R. R., Hsu, A. W. H., & Huang, P. W. (2012). Determinants and performance effect of TQM practices: An integrated model approach. Total Quality Management & Business Excellence, 23(5-6), 689-701.
Easton, G. S., & Jarrell, S. L. (1998). The effects of total quality management on corporate performance: an empirical in-vestigation. The Journal of Business, 71(2), 253-307.
Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1994). A framework for quality management research and an associated measurement instrument. Journal of Operations management, 11(4), 339-366.
Fullerton, R. R., & Wempe, W. F. (2009). Lean manufacturing, non-financial performance measures, and financial per-formance. International Journal of Operations & Production Management, 29(3), 214-240.
Goh, P. L., & Ridgway, K. (1994). The implementation of total quality management in small and medium-sized manufac-turing companies. The TQM magazine, 6(2), 54-60.
Hackman, J. R., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical is-sues. Administrative science quarterly, 309-342.
Hair, J. F. J., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis. Pearson Ed-ucation: New Jersey.
Han, S. B., Chen, S. K., & Ebrahimpour, M. (2007). The impact of ISO 9000 on TQM and business performance. The Journal of Business and Economic Studies, 13(2), 1.
Hana Arrfou, M., Amlus, M. H., & Jusoh, M. S. (2016). Assessing the mediating role of lean manufacturing practices in the relationship between TQM practices and operational performance. Journal of Scientific Research and Develop-ment, 3(7), 44-53.
Hendricks, K. B., & Singhal, V. R. (1997). Does implementing an effective TQM program actually improve operating per-formance? Empirical evidence from firms that have won quality awards. Management science, 43(9), 1258-1274.
Idris, M. A., McEwan, W., & Belavendram, N. (1996). The adoption of ISO 9000 and total quality management in Malay-sia. The TQM Magazine, 8(5), 65-68.
Ittner, C. D., & Larcker, D. F. (1998). Are nonfinancial measures leading indicators of financial performance? An analysis of customer satisfaction. Journal of accounting research, 36, 1-35.
Jung, J. Y., & Wang, Y. J. (2006). Relationship between total quality management (TQM) and continuous improvement of international project management (CIIPM). Technovation, 26(5-6), 716-722.
Kanji, G. K. (1990). Total quality management: the second industrial revolution. Total quality management, 1(1), 3-12.
Kaplan, R. S., & Norton, D. P. (1996). Using the balanced scorecard as a strategic management system.
Kaplan, R. S., & Norton, D. P. (2001). Transforming the balanced scorecard from performance measurement to strategic management: Part I. Accounting horizons, 15(1), 87-104.
Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm perfor-mance. Journal of operations management, 21(4), 405-435.
Kiran, D. R. (2017). Total quality management: Key concepts and case studies. Butterworth-Heinemann.
Kober, R., Subraamanniam, T., & Watson, J. (2012). The impact of total quality management adoption on small and me-dium enterprises’ financial performance. Accounting & Finance, 52(2), 421-438.
Lakhal, L., Pasin, F., & Limam, M. (2006). Quality management practices and their impact on performance. International Journal of Quality & Reliability Management, 23(6), 625-646.
Lakhe, R. R., & Mohanty, R. P. (1994). Total quality management: concepts, evolution and acceptability in developing economies. International Journal of Quality & Reliability Management, 11(9), 9-33.
Leung, H. K., Chan, K. C., & Lee, T. Y. (1999). Costs and benefits of ISO 9000 series: a practical study. International Journal of Quality & Reliability Management, 16(7), 675-691.
Maassen, G. H., & Bakker, A. B. (2001). Suppressor variables in path models: Definitions and interpreta-tions. Sociological Methods & Research, 30(2), 241-270.
Madu, C. N. (1998). Strategic total quality management. In Handbook of Total Quality Management (pp. 165-212). Springer, Boston, MA.
Mahmud, N., Hilmi, M. F., Mustapha, Y. A. A., & Karim, R. A. (2019). Total quality management and SME performance: The mediating effect of innovation in Malaysia. Asia-Pacific Management Accounting Journal, 14(1), 201-217.
Maqsood, M. B. (2019). TQM Practices and their Effect on Non-financial Performance: An Empirical Study of Pakistani Hospitals. Health Sciences, 8(4), 147-162.
Menon, H. G. (1992). TQM in New Product manufacturing. McGraw-Hill Companies.
Moballeghi, M., & Moghaddam, G. G. (2011). Linking TQM and financial performance. In 3rd International Conference on Information and Financial Engineering (Vol. 12, pp. 417-422).
Nguyen, A. D., Pham, C. H., & Pham, L. (2016). Total quality management and financial performance of construction companies in Ha Noi. International Journal of Financial Research, 7(3), 41-53.
Nguyen, M., Phan, A., & Matsui, Y. (2018). Contribution of quality management practices to sustainability performance of Vietnamese firms. Sustainability, 10(2), 375.
Oakland, J. S. (1990). Total Quality Management: a practical approach. London: Department of Trade and Industry.
Oakland, J. S. (2014). Total quality management and operational excellence: text with cases. Routledge.
Powell, T. C. (1995). Total quality management as competitive advantage: a review and empirical study. Strategic man-agement journal, 16(1), 15-37.
Prajogo, D. I., & Sohal, A. S. (2006). The relationship between organization strategy, total quality management (TQM), and organization performance––the mediating role of TQM. European journal of operational research, 168(1), 35-50.
Richard, P. J., Devinney, T. M., Yip, G. S., & Johnson, G. (2009). Measuring organizational performance: Towards meth-odological best practice. Journal of management, 35(3), 718-804.
Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International journal of production economics, 127(1), 13-26.
Samson, D., & Terziovski, M. (1999). The relationship between total quality management practices and operational per-formance. Journal of operations management, 17(4), 393-409.
Saraph, J. V., Benson, P. G., & Schroeder, R. G. (1989). An instrument for measuring the critical factors of quality man-agement. Decision sciences, 20(4), 810-829.
Seth, D., & Tripathi, D. (2005). Relationship between TQM and TPM implementation factors and business performance of manufacturing industry in Indian context. International Journal of Quality & Reliability Management, 22(3), 256-277.
Simani, W. L. (2017). TQM perspectives under the competitive strategies and the organization performance in Kenyan manufacturing sector. Academy of Strategic Management Journal.
Su, Q., Li, Z., Zhang, S. X., Liu, Y. Y., & Dang, J. X. (2008). The impacts of quality management practices on business performance. International Journal of Quality & Reliability Management.
Ul Hassan, M., Hassan, S., Shaukat, S., & Nawaz, M. S. (2013). Relationship between TQM elements and organizational performance: An empirical study of manufacturing sector of Pakistan. Pakistan Journal of Commerce and Social Sci-ences (PJCSS), 7(1), 1-18.
Wali, S., & Boujelbene, Y. (2011). Cultural influences on TQM implementation and financial performance in Tunisian firms.
Wilkinson, A., & Witcher, B. (1993). Holistic total quality management must take account of political processes. Total Quality Management, 4(1), 47-56.
Witcher, B. (1994). The adoption of total quality management in Scotland. The TQM Magazine, 6(2), 48-53.
York, K. M., & Miree, C. E. (2004). Causation or covariation: an empirical re-examination of the link between TQM and financial performance. Journal of operations management, 22(3), 291-311.
Yusof, S. R. M., & Aspinwall, E. (2000). TQM implementation issues: review and case study. International Journal of Operations & Production Management, 20(6), 634-655.
Zaire, M., & Simintiras, A. C. (1991). The sales link in the customer-supplier chain. Productivity, 32(3), 427-434.