How to cite this paper
Ruswanti, E., Eff, A & Kusumawati, M. (2020). Word of mouth, trust, satisfaction and effect of repurchase intention to Batavia hospital in west Jakarta, Indonesia.Management Science Letters , 10(2), 265-270.
Refrences
Al Khattab, S. A., As’ad, H., & Zaidan, G. M. (2015). E-Integrated marketing communication and its impact on custom-ers’ attitudes. American Journal of Industrial and Business Management, 5(08), 538.
Arndt, J. (1967). Role of product-related conversations in the diffusion of a new product. Journal of Marketing Re-search, 4(3), 291-295.
Bristor, J. (1990). Exhanced explanations of word of mouth communications; the power of relations. Research in consum-er behavior, 4, 51-83.
Brown, P., & Levinson, S. C. (1987), Politeness: Some universals in language usage (Rev. ed.). Cambridge, UK: Cambridge University Press.
Brown, J. J., & Reingen, P. H. (1987). Social ties and word-of-mouth referral behavior. Journal of Consumer re-search, 14(3), 350-362.
Cox, A., Granbois, D., & Summers, J. (1983). Planning, search, certainty and satisfaction among durables buyers: a longi-tudinal study. ACR North American Advances.
Erkan, I., & Evans, C. (2016). The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption. Computers in Human Behavior, 61, 47-55.
Duhan, D. F., Johnson, S. D., Wilcox, J. B., & Harrell, G. D. (1997). Influences on consumer use of word-of-mouth rec-ommendation sources. Journal of the Academy of Marketing Science, 25(4), 283.
Frenzen, J. K., & Davis, H. L. (1990). Purchasing behavior in embedded markets. Journal of Consumer Research, 17(1), 1-12.
Godes, D., & Mayzlin, D. (2004). Using online conversations to study word-of-mouth communication. Marketing Science, 23(4), 545–560.
Goyette, I., Ricard, L., Bergeron, J., & Marticotte, F. (2010). e‐WOM Scale: word‐of‐mouth measurement scale for e‐services context. Canadian Journal of Administrative Sciences/Revue Canadienne Des Sciences de l’Administration, 27(1), 5–23.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6). Upper Saddle River, NJ: Pearson Prentice Hall.
Hajli, N. (2015). Social commerce constructs and consumer’s intention to buy. International Journal of Information Management, 35(2), 183–191.
Hartline, M. D., & Jones, K. C. (1996). Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions. Journal of Business Research, 35(3), 207–215.
Haywood, K. M. (1989). Managing word of mouth communications. Journal of Services Marketing, 3(2), 55–67.
Keller, E., & Berry, J. (2006). Word-of-mouth: The real action is offline. Advertising Age, 77(49), 20.
Lea, M., & Spears, R. (1995). Love at first byte? Building personal relationships over computer networks. In J. T. Wood and S. Duck (Eds.), Under-studied relationships: Off the beaten track (pp. 197–233). Thousand Oaks, CA: Sage
Lester, D., Tudor, R. K., Loyd, D. D., & Mitchell, T. (2012). Marketing Mavens’ fusion with social media. Atlantic Mar-keting Journal, 1(1), 6.
Lau, G. T., & Ng, S. (2001). Individual and situational factors influencing negative word‐of‐mouth behavior. Canadian Journal of Administrative Sciences/Revue Canadienne Des Sciences de l’Administration, 18(3), 163–178.
Lu, Y., Zhao, L., & Wang, B. (2010). From virtual community members to C2C e-commerce buyers: Trust in virtual communities and their effect on consumers' purchase intention. Electronic Commerce Research and Applications, 9(4), 346–360.
Marsden, P. V, & Campbell, K. E. (1984). Measuring tie strength. Social Forces, 63(2), 482–501.
Maxham III, J.G. (2001). Service recovery’s infl uence on consumer satisfaction, positive Word-of-Mouth, and purchase intentions. Journal of Business Research, 54(1), 11–29.
Paridon, T. (2008). Consumer self-confidence and patronage intensity heuristics in shopping focused word of mouth communication. Marketing Management Journal, 18(1), 84-99.
Parks, M. R., & Floyd, K. (1996). Making friends in cyberspace. Journal of Communication, 46, 80–97.
Ruswanti, R. (2013). Cherry pick shopping satisfaction and market maven. Journal of Economics Business and Accounting Ventura, 16(2), 289-298.
Ruvio, A., & Shoham, A. (2007). Innovativeness, exploratory behavior, market mavenship, and opinion leadership: An empirical examination in the Asian context. Psychology & Marketing, 24(8), 703-722.
Schiffman, L.G., & Kanuk, L.L. (2010). Consumer behavior (10thed). Upper Saddle River, NJ: Pearson Education
Senecal, S., Kalczynski, P. J., & Nantel, J. (2005). Consumers' decision-making process and their online shopping behav-ior: a clickstream analysis. Journal of Business Research, 58(11), 1599-1608.
Senecal, S., & Nantel, J. (2004). The influence of online product recommendations on consumers’ online choices. Journal of retailing, 80(2), 159-169.
Silverman, G. (2001), The Secrets of Word-of-Mouth Marketing: How to Trigger Exponential Sales Through Runaway Word-of-Mouth. New York: American Marketing Association.
Wang, X., Yu, C., & Wei, Y. (2012). Sosial media peer communication and and impacts on purchase intention a consumer and socialization framword. Journal of Interactive Marketing 26(4), 198-208.
Walker, M., Wasserman, S., & Wellman, B. (1994). Statistical Models for Social Support Networks, Advances in Social Network Analysis, Research in the Social and Behavioral Sciences. Sage, Thousand Oaks.
Walther, J. B. (1992). Interpersonal effects in computer-mediated interaction: A relational perspective. Communication research, 19(1), 52-90.
Walther, J. B. (1996). Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction. Communication Research, 23, 1–43.
Wasserman, S., & Wellman, B. (1994). Statistical Models for Social Support Networks, Advances in Social Network Analysis, Research in the Social and Behavioral Sciences. Sage, Thousand Oaks.
Wellman, B., Salaff, J., Dimitrova, D., Garton, L., Gulia, M., & Haythornthwaite, C. (1996). Computer networks as social networks: Collaborative work, telework, and virtual community. Annual review of sociology, 22(1), 213-238.
Ying, H.L., & Chung, C.M. (2007). The effects of single-message single-source mixed Word-of-Mouth on product attitude and purchase intention. Asia Pacifi c Journal of Marketing and Logistics, 19(1), 75–93.
Arndt, J. (1967). Role of product-related conversations in the diffusion of a new product. Journal of Marketing Re-search, 4(3), 291-295.
Bristor, J. (1990). Exhanced explanations of word of mouth communications; the power of relations. Research in consum-er behavior, 4, 51-83.
Brown, P., & Levinson, S. C. (1987), Politeness: Some universals in language usage (Rev. ed.). Cambridge, UK: Cambridge University Press.
Brown, J. J., & Reingen, P. H. (1987). Social ties and word-of-mouth referral behavior. Journal of Consumer re-search, 14(3), 350-362.
Cox, A., Granbois, D., & Summers, J. (1983). Planning, search, certainty and satisfaction among durables buyers: a longi-tudinal study. ACR North American Advances.
Erkan, I., & Evans, C. (2016). The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption. Computers in Human Behavior, 61, 47-55.
Duhan, D. F., Johnson, S. D., Wilcox, J. B., & Harrell, G. D. (1997). Influences on consumer use of word-of-mouth rec-ommendation sources. Journal of the Academy of Marketing Science, 25(4), 283.
Frenzen, J. K., & Davis, H. L. (1990). Purchasing behavior in embedded markets. Journal of Consumer Research, 17(1), 1-12.
Godes, D., & Mayzlin, D. (2004). Using online conversations to study word-of-mouth communication. Marketing Science, 23(4), 545–560.
Goyette, I., Ricard, L., Bergeron, J., & Marticotte, F. (2010). e‐WOM Scale: word‐of‐mouth measurement scale for e‐services context. Canadian Journal of Administrative Sciences/Revue Canadienne Des Sciences de l’Administration, 27(1), 5–23.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (Vol. 6). Upper Saddle River, NJ: Pearson Prentice Hall.
Hajli, N. (2015). Social commerce constructs and consumer’s intention to buy. International Journal of Information Management, 35(2), 183–191.
Hartline, M. D., & Jones, K. C. (1996). Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions. Journal of Business Research, 35(3), 207–215.
Haywood, K. M. (1989). Managing word of mouth communications. Journal of Services Marketing, 3(2), 55–67.
Keller, E., & Berry, J. (2006). Word-of-mouth: The real action is offline. Advertising Age, 77(49), 20.
Lea, M., & Spears, R. (1995). Love at first byte? Building personal relationships over computer networks. In J. T. Wood and S. Duck (Eds.), Under-studied relationships: Off the beaten track (pp. 197–233). Thousand Oaks, CA: Sage
Lester, D., Tudor, R. K., Loyd, D. D., & Mitchell, T. (2012). Marketing Mavens’ fusion with social media. Atlantic Mar-keting Journal, 1(1), 6.
Lau, G. T., & Ng, S. (2001). Individual and situational factors influencing negative word‐of‐mouth behavior. Canadian Journal of Administrative Sciences/Revue Canadienne Des Sciences de l’Administration, 18(3), 163–178.
Lu, Y., Zhao, L., & Wang, B. (2010). From virtual community members to C2C e-commerce buyers: Trust in virtual communities and their effect on consumers' purchase intention. Electronic Commerce Research and Applications, 9(4), 346–360.
Marsden, P. V, & Campbell, K. E. (1984). Measuring tie strength. Social Forces, 63(2), 482–501.
Maxham III, J.G. (2001). Service recovery’s infl uence on consumer satisfaction, positive Word-of-Mouth, and purchase intentions. Journal of Business Research, 54(1), 11–29.
Paridon, T. (2008). Consumer self-confidence and patronage intensity heuristics in shopping focused word of mouth communication. Marketing Management Journal, 18(1), 84-99.
Parks, M. R., & Floyd, K. (1996). Making friends in cyberspace. Journal of Communication, 46, 80–97.
Ruswanti, R. (2013). Cherry pick shopping satisfaction and market maven. Journal of Economics Business and Accounting Ventura, 16(2), 289-298.
Ruvio, A., & Shoham, A. (2007). Innovativeness, exploratory behavior, market mavenship, and opinion leadership: An empirical examination in the Asian context. Psychology & Marketing, 24(8), 703-722.
Schiffman, L.G., & Kanuk, L.L. (2010). Consumer behavior (10thed). Upper Saddle River, NJ: Pearson Education
Senecal, S., Kalczynski, P. J., & Nantel, J. (2005). Consumers' decision-making process and their online shopping behav-ior: a clickstream analysis. Journal of Business Research, 58(11), 1599-1608.
Senecal, S., & Nantel, J. (2004). The influence of online product recommendations on consumers’ online choices. Journal of retailing, 80(2), 159-169.
Silverman, G. (2001), The Secrets of Word-of-Mouth Marketing: How to Trigger Exponential Sales Through Runaway Word-of-Mouth. New York: American Marketing Association.
Wang, X., Yu, C., & Wei, Y. (2012). Sosial media peer communication and and impacts on purchase intention a consumer and socialization framword. Journal of Interactive Marketing 26(4), 198-208.
Walker, M., Wasserman, S., & Wellman, B. (1994). Statistical Models for Social Support Networks, Advances in Social Network Analysis, Research in the Social and Behavioral Sciences. Sage, Thousand Oaks.
Walther, J. B. (1992). Interpersonal effects in computer-mediated interaction: A relational perspective. Communication research, 19(1), 52-90.
Walther, J. B. (1996). Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction. Communication Research, 23, 1–43.
Wasserman, S., & Wellman, B. (1994). Statistical Models for Social Support Networks, Advances in Social Network Analysis, Research in the Social and Behavioral Sciences. Sage, Thousand Oaks.
Wellman, B., Salaff, J., Dimitrova, D., Garton, L., Gulia, M., & Haythornthwaite, C. (1996). Computer networks as social networks: Collaborative work, telework, and virtual community. Annual review of sociology, 22(1), 213-238.
Ying, H.L., & Chung, C.M. (2007). The effects of single-message single-source mixed Word-of-Mouth on product attitude and purchase intention. Asia Pacifi c Journal of Marketing and Logistics, 19(1), 75–93.