How to cite this paper
Albattat, A., Yajid, M & Khatibi, A. (2019). The determination of shopping satisfaction of tourists visiting One Utama shopping mall.Management Science Letters , 9(13), 2291-2304.
Refrences
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Azam, S. F., & Abdullah, M. A. (2015). Differential Roles between Owner and Manager in Financial Practice That Contributes to Business Success: An Analysis On Malaysian Small Busi-ness. Academic Journal of Interdisciplinary Studies, 4(1 S2), 123.
Balkhi, S. (2012). Geography & Travel. Retrieved from http://list25.com/25-largestshopping-malls-in-the-world/1/
Belk, R. W., Sherry Jr, J. F., & Wallendorf, M. (1988). A naturalistic inquiry into buyer and seller be-havior at a swap meet. Journal of Consumer Research, 14(4), 449-470.Christiansen, T. &. (2002). Is it the mood or the mall that encourages tourists to shop? Journal of Shopping Centre Research, 9(1), 7-26.
Correia, A., & Kozak, M. (2016). Tourists' shopping experiences at street markets: Cross-country re-search. Tourism Management, 56, 85-95.
Day, R. L. (1984). Modeling choices among alternative responses to dissatisfaction. 11, 496-499.
Direct, A. W. (2016). One Utama Shopping Mall. Retrieved from: http://www.kualalumpur.ws/klshopping/oneutama.htm
Dubihlela, D. (2014). Attributes of Shopping Mall Image, Customer Satisfaction and Mall Patronage for Selected. Journal of Economics and Behavioral Studies, 6(8).
Gordon, B. (1986). The souvenir: Messenger of the extraordinary. The Journal of Popular Culture, 20(3), 135-146.
Haseki, M. I. (2013). Customer expectations in Mall Restaurant: A case study. International Journal of Business and Society, 14(1), 41.
Hashed Ahmed Nasser. M, S. B. (2012). Factors affecting customer satisfaction of mobile. American Journal of Economics, 2(7), 171-184.
Hill, N., & Brierley, J. (2017). How to measure customer satisfaction. Routledge.
Katukurunda, K. G. W. K., Yajid, M. S. A., Khatibi, A. and Azam, S. F. (2018). Students’ satisfaction towards biosystems technology, Does programme quality matters? Evidence from Sri Lankan per-spectives. European Journal of Open Education and E-learning Studies, 3(2), 174-90.
Loo, F. K. (1994). A guide to effective property management in Hong Kong.
Morcardo, G. (2004). shopping as a destination attraction. An empirical examination of the role of shopping in tourists’ destination choice and experience. Journal of Vacation Marketing, 10(4), 294-307.
Reisinger, Y. &. (2002). The determination of shopping satisfaction of Japanese tourists visiting Ha-waii and the Gold Coast compared. Journal of Travel Research, 41(2), 167-176.
Stamatis, D. H. (1995). Total quality service: principles, practices, and implementation. CRC Press.
Sudari, S., Tarofder, A., Khatibi, A., & Tham, J. (2019). Measuring the critical effect of marketing mix on customer loyalty through customer satisfaction in food and beverage products. Management Science Letters, 9(9), 1385-1396.
Tham, J., Azam, S. F., & Sarwar, A. (2018) Determinants of tourist’s satisfaction for effective tourism marketing in Sabah, Malaysia: An empirical study. European Academic Research 6(8).
Theobald, W. F. (2005). The meaning, scope, and measurement of travel and tourism. Global Tourism, 3, 23-48.
Timothy, D. J. (2005). Shopping Tourism, Retailing and Leisure (Vol. 23). Channel View Publications.
Travel Industry Association of America (TIA) (2001) The Historic/Cultural Traveler. Prepared by Patkose et. al. for The Research Department of the Travel Industry Association of America Wash-ington, D.C.
Turner, L. W. (2001). Shopping satisfaction for domestic tourists. Journal of Retailing and Consumer Service, 8(1), 15-27.
Uysal, M. L.-T. (2008). Push-pull dynamics in travel decisions. Handbook of hospitality marketing management, 412-439.
Wbjaj, F., Ab Yajid, M. S., Khatibi, A. and Azam, S. F. (2018). Moderating effect of country of resi-dence towards customer satisfaction among star grade hotels in Srilanka. European Journal of Management and Marketing Studies, 3(2), 95-108.
Wonderful Malaysia. (2016). Shopping Malls in Malaysia. Retrieved from http://www.wonderfulmalaysia.com/shopping-malls-malaysia.htm
Azam, S. F., & Abdullah, M. A. (2015). Differential Roles between Owner and Manager in Financial Practice That Contributes to Business Success: An Analysis On Malaysian Small Busi-ness. Academic Journal of Interdisciplinary Studies, 4(1 S2), 123.
Balkhi, S. (2012). Geography & Travel. Retrieved from http://list25.com/25-largestshopping-malls-in-the-world/1/
Belk, R. W., Sherry Jr, J. F., & Wallendorf, M. (1988). A naturalistic inquiry into buyer and seller be-havior at a swap meet. Journal of Consumer Research, 14(4), 449-470.Christiansen, T. &. (2002). Is it the mood or the mall that encourages tourists to shop? Journal of Shopping Centre Research, 9(1), 7-26.
Correia, A., & Kozak, M. (2016). Tourists' shopping experiences at street markets: Cross-country re-search. Tourism Management, 56, 85-95.
Day, R. L. (1984). Modeling choices among alternative responses to dissatisfaction. 11, 496-499.
Direct, A. W. (2016). One Utama Shopping Mall. Retrieved from: http://www.kualalumpur.ws/klshopping/oneutama.htm
Dubihlela, D. (2014). Attributes of Shopping Mall Image, Customer Satisfaction and Mall Patronage for Selected. Journal of Economics and Behavioral Studies, 6(8).
Gordon, B. (1986). The souvenir: Messenger of the extraordinary. The Journal of Popular Culture, 20(3), 135-146.
Haseki, M. I. (2013). Customer expectations in Mall Restaurant: A case study. International Journal of Business and Society, 14(1), 41.
Hashed Ahmed Nasser. M, S. B. (2012). Factors affecting customer satisfaction of mobile. American Journal of Economics, 2(7), 171-184.
Hill, N., & Brierley, J. (2017). How to measure customer satisfaction. Routledge.
Katukurunda, K. G. W. K., Yajid, M. S. A., Khatibi, A. and Azam, S. F. (2018). Students’ satisfaction towards biosystems technology, Does programme quality matters? Evidence from Sri Lankan per-spectives. European Journal of Open Education and E-learning Studies, 3(2), 174-90.
Loo, F. K. (1994). A guide to effective property management in Hong Kong.
Morcardo, G. (2004). shopping as a destination attraction. An empirical examination of the role of shopping in tourists’ destination choice and experience. Journal of Vacation Marketing, 10(4), 294-307.
Reisinger, Y. &. (2002). The determination of shopping satisfaction of Japanese tourists visiting Ha-waii and the Gold Coast compared. Journal of Travel Research, 41(2), 167-176.
Stamatis, D. H. (1995). Total quality service: principles, practices, and implementation. CRC Press.
Sudari, S., Tarofder, A., Khatibi, A., & Tham, J. (2019). Measuring the critical effect of marketing mix on customer loyalty through customer satisfaction in food and beverage products. Management Science Letters, 9(9), 1385-1396.
Tham, J., Azam, S. F., & Sarwar, A. (2018) Determinants of tourist’s satisfaction for effective tourism marketing in Sabah, Malaysia: An empirical study. European Academic Research 6(8).
Theobald, W. F. (2005). The meaning, scope, and measurement of travel and tourism. Global Tourism, 3, 23-48.
Timothy, D. J. (2005). Shopping Tourism, Retailing and Leisure (Vol. 23). Channel View Publications.
Travel Industry Association of America (TIA) (2001) The Historic/Cultural Traveler. Prepared by Patkose et. al. for The Research Department of the Travel Industry Association of America Wash-ington, D.C.
Turner, L. W. (2001). Shopping satisfaction for domestic tourists. Journal of Retailing and Consumer Service, 8(1), 15-27.
Uysal, M. L.-T. (2008). Push-pull dynamics in travel decisions. Handbook of hospitality marketing management, 412-439.
Wbjaj, F., Ab Yajid, M. S., Khatibi, A. and Azam, S. F. (2018). Moderating effect of country of resi-dence towards customer satisfaction among star grade hotels in Srilanka. European Journal of Management and Marketing Studies, 3(2), 95-108.
Wonderful Malaysia. (2016). Shopping Malls in Malaysia. Retrieved from http://www.wonderfulmalaysia.com/shopping-malls-malaysia.htm