How to cite this paper
Abusweilem, M & Abualoush, S. (2019). The impact of knowledge management process and business intelligence on organizational performance.Management Science Letters , 9(12), 2143-2156.
Refrences
Abualloush, S., Bataineh, K., & Aladwan, A. S. (2017). Impact of Information Systems on Innovation (Product Innovation, Process Innovation)-Field Study on the Housing Bank in Jordon. International Journal of Business Administration, 8(1), 95-105.
Abualoush, S., Masa’deh, R. E., Bataineh, K., & Alrowwad, A. (2018a). The role of knowledge man-agement process and intellectual capital as intermediary variables between knowledge manage-ment infrastructure and organization performance. Interdisciplinary Journal of Information, Knowledge, and Management, 13, 279-309.
Abualoush, S. H., Obeidat, A. M., Tarhini, A., Masa’deh, R. E., & Al-Badi, A. (2018b). The role of employees’ empowerment as an intermediary variable between knowledge management and in-formation systems on employees’ performance. VINE Journal of Information and Knowledge Man-agement Systems, 48(2), 217-237.
Aloush, S. H. A. (2015). The role of data warehouse in decreasing the time of decision tak-ing. Australian Journal of Basic Applied Sciences, 9(5), 216-219.
Alrowwad, A., Obeidat, B., Tarhini, A., &Aqqad, N. (2017). The impact of transformational leadership on organizational performance via the mediating role of corporate social responsibility: A structural equation modeling approach. International Business Research, 10(1), 199-221
Ahmad, A. (2015). Business intelligence for sustainable competitive advantage. In Sustaining Compet-itive Advantage Via Business Intelligence, Knowledge Management, and System Dynamics (pp. 3-220). Emerald Group Publishing Limited.
Al-Shanti, M. A. (2017). The role of transformational leadership on the knowledge management: An applied study on the employees in the Palestinian interior ministry-Gaza strip. The Jordan Journal of Business Administration, 13(3), 435-459.
Al-Tit, A. A. (2016). The mediating role of knowledge management and the moderating part of organ-izational culture between HRM practices and organizational performance. International Business Research, 9(1), 43.
Arefin, M. S., Hoque, M. R., & Bao, Y. (2015). The impact of business intelligence on organization’s effectiveness: an empirical study. Journal of Systems and Information Technology, 17(3), 263-285.
Awuah, G. B., & Reinert, V. (2012). Small firms' use of their business relationships to cope with in-creased competition. International Journal of Business Strategy, 12(2), 36-47.
Audzeyeva, A., & Hudson, R. (2016). How to get the most from a business intelligence application during the post implementation phase? Deep structure transformation at a UK retail bank. European Journal of Information Systems, 25(1), 29-46.
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Acad-emy of Marketing Science, 16(1), 74–94.
Baldé, M., Ferreira, A. I., & Maynard, T. (2018). SECI driven creativity: the role of team trust and in-trinsic motivation. Journal of Knowledge Management, 22(8), 1688-1711.
Bouraghda, H. T., & Dris, N. B. (2015). The impact of knowledge sharing on the human resources per-formance: a case study of TV and NR’s production unit of condor company in Algeria. Jordan Journal of Business Administration, 11(4), 841-868.
Cania, L. (2014). The impact of strategic human resource management on organizational perfor-mance. Economia: Seria Management, 17(2), 373-383.
Chien, Y. C., Yuan, K., & Hsiung, K. (2015). The influences of knowledge management on organiza-tional performance of Taiwan-Listed IC design houses: Using intellectual capital as the media-tor. The Journal of International Management Studies, 10(1), 50-67.
Chen, X., & Siau, K. (2011). Impact of business intelligence and IT infrastructure flexibility on com-petitive performance: an organizational agility perspective.
Côrte-Real, N., Oliveira, T., & Ruivo, P. (2017). Assessing business value of Big Data Analytics in European firms. Journal of Business Research, 70, 379-390.
Dalkir, K. (2013). Knowledge management in theory and practice. Routledge.
Dobbs, T., Stone, M., & Abbott, J. (2002). UK data warehousing and business intelligence implemen-tation. Qualitative Market Research: An International Journal, 5(4), 235-238.
Drucker, P. (1994). The age of social transformation. The Atlantic Monthly, 274(5), 53-70.
Eidizadeh, R., Salehzadeh, R., & Chitsaz Esfahani, A. (2017). Analysing the role of business intelli-gence, knowledge sharing and organisational innovation on gaining competitive advantage. Journal of Workplace Learning, 29(4), 250-267.
Farzaneh, M., Isaai, M. T., Arasti, M. R., & Mehralian, G. (2018). A framework for developing busi-ness intelligence systems: a knowledge perspective. Management Research Review, 41(12), 1358-1374.
Inkinen, H. (2016). Review of empirical research on knowledge management practices and firm per-formance. Journal of Knowledge Management, 20(2), 230-257.
Hajir, J., Obeidat, B. Y., Al-dalahmeh, M. A., & Masa’deh, R. (2015). The role of knowledge man-agement infrastructure in enhancing innovation at mobile telecommunication companies in Jor-dan. European Journal of Social Sciences, 50(3), 313-330.
Hernaus, T., Pejić Bach, M., & Bosilj Vukšić, V. (2012). Influence of strategic approach to BPM on financial and non-financial performance. Baltic Journal of Management, 7(4), 376-396.
Holsapple, C., Lee-Post, A., & Pakath, R. (2014). A unified foundation for business analytics. Decision Support Systems, 64, 130-141.
Hsiao, Y. C., Chen, C. J., & Chang, S. C. (2011). Knowledge management capacity and organizational performance: the social interaction view. International Journal of Manpower, 32(5/6), 645-660.
Hsu, I. C., & Sabherwal, R. (2011). From intellectual capital to firm performance: the mediating role of knowledge management capabilities. IEEE Transactions on Engineering Management, 58(4), 626-642.
Hussinki, H., Ritala, P., Vanhala, M., & Kianto, A. (2017). Intellectual capital, knowledge manage-ment practices and firm performance. Journal of Intellectual Capital, 18(4), 904-922.
Inmon,W.H. (2003). Building Data Warehouse. Wiley Computer Publishing.
IşıK, Ö., Jones, M. C., & Sidorova, A. (2013). Business intelligence success: The roles of BI capabili-ties and decision environments. Information & Management, 50(1), 13-23.
Imran, M. K. (2014). Impact of knowledge management infrastructure on organizational performance with moderating role of KM performance: An empirical study on banking sector of Pakistan. In Information and Knowledge Management (Vol. 4, No. 8, pp. 85-98).
Jyoti, J., & Rani, A. (2017). High performance work system and organisational performance: Role of knowledge management. Personnel Review, 46(8), 1770-1795.
Kasasbeh, W. (2015). The impact of knowledge management in the development of a culture of excel-lence: an empirical study of the commercial banks operating in the city of Tabuk. Dirasat Adminis-trative Sciences, 42(1), 267-287.
Laxmaiah, M., & Govardhan, A. (2013). A conceptual metadata framework for spatial data ware-house. arXiv preprint arXiv:1306.1730.
Masa’deh, R. (2016). The role of knowledge management infrastructure in enhancing job satisfaction at Aqaba five star hotels in Jordan. Communications and Network, 8(4), 219-240.
Masa’deh, R., Obeidat, B., & Tarhini, A. (2016). A Jordanian empirical study of the associations among trans-formational leadership, transactional leadership, knowledge sharing, job performance, and firm performance: A structural equation modelling approach. Journal of Management Devel-opment, 35(5), 681-705.
Mills, A. M., & Smith, T. A. (2011). Knowledge management and organizational performance: a de-composed view. Journal of knowledge management, 15(1), 156-171.
Obeid, S. M., & Rabay’a, S. (2016). The impact of knowledge management dimensions in the learning organiza-tion from the perspective of the Arab American University’s (AAU) faculty–Palestine. Jordan Journal of Business Administration, 12(4), 813-840.
Obeidat, A. M., Abualoush, S. H., Irtaimeh, H. J., Khaddam, A. A., & Bataineh, K. A. (2018). The role of organisational culture in enhancing the human capital applied study on the social security corpo-ration. International Journal of Learning and Intellectual Capital, 15(3), 258-276.
Obeidat, B. Y. (2016). Exploring the relationship between corporate social responsibility, employee engagement, and organizational performance: The case of Jordanian mobile telecommunication companies. International Journal of Communications, Network and System Sciences, 9(9), 361-386.
Obeidat, B. Y., Al-Suradi, M. M., Masa’deh, R. E., & Tarhini, A. (2016). The impact of knowledge management on innovation: An empirical study on Jordanian consultancy firms. Management Re-search Review, 39(10), 1214-1238.
Obeidat, B. Y., Tarhini, A., Masa'deh, R. E., & Aqqad, N. O. (2017). The impact of intellectual capital on innovation via the mediating role of knowledge management: a structural equation modelling approach. International Journal of Knowledge Management Studies, 8(3-4), 273-298.
Ochara, N.M. & Mokwena, T. (2016). Linking business intelligence to a knowledge-based sustainable competitive advantage in organizations. African Journal of Business Management, 10(19), 459-468,
Olszak, C. M., & Zurada, J. (2015). Information technology tools for Business Intelligence develop-ment in organizations. Polish Journal of Management Studies, 12.
Popovič, A., Puklavec, B., & Oliveira, T. (2019). Justifying business intelligence systems adoption in SMEs: Impact of systems use on firm performance. Industrial Management & Data Sys-tems, 119(1), 210-228.
Ramadan, B. M., Dahiyat, S. E., Bontis, N., & Al-Dalahmeh, M. A. (2017). Intellectual capital, knowledge management and social capital within the ICT sector in Jordan. Journal of Intellectual Capital, 18(2), 437-462.
Ranjbarfard, M., Aghdasi, M., López-Sáez, P., & Emilio Navas López, J. (2014). The barriers of knowledge generation, storage, distribution and application that impede learning in gas and petro-leum companies. Journal of Knowledge Management, 18(3), 494-522.
Rostami, N. A. (2014). Integration of Business Intelligence and Knowledge Management–A literature review. Journal of Intelligence Studies in Business, 4(2).
Scholtz, B., Calitz, A., & Haupt, R. (2018). A business intelligence framework for sustainability in-formation management in higher education. International Journal of Sustainability in Higher Edu-cation, 19(2), 266-290.
Seleim, A. A., & Khalil, O. E. (2011). Understanding the knowledge management-intellectual capital relationship: a two-way analysis. Journal of Intellectual Capital, 12(4), 586-614.
Shannak, R. O., & Obeidat, B. Y. (2012). Culture and the implementation process of strategic deci-sions in Jordan. Simulation, 4(4), 257-281.
Shujahat, M., Sousa, M. J., Hussain, S., Nawaz, F., Wang, M., & Umer, M. (2019). Translating the im-pact of knowledge management processes into knowledge-based innovation: The neglected and mediating role of knowledge-worker productivity. Journal of Business Research, 94, 442-450.
Sweis, R., Fallaq, M., Buqjati, J., & Abu-Hammad, A. (2011). Knowledge management processes and effect on achieving competitive advantages: A case study of Jordan telecom group “Or-ange”. Jordan Journal of Business Administration, 7(4), 511-526.
Tan, P.N. (2005). Introduction to Data Mining. Addison Wesly. Page
Teoh, A. P., Rajendran, M., & Lim, E. K. (2014). Predictors and Outcome of Business Intelligence System Implementation: A Perspective of Manufacturers in Malaysia. Research Journal of Applied Sciences, Engineering and Technology, 8(18), 1980-1993.
Turban, E., Sharda, R., & Delen, D. (2011). Decision support and business intelligence systems.
Turban, E., Sharda, R., Aronson, J. E., & King, D. (2008). Business intelligence: A managerial ap-proach (pp. 58-59). Upper Saddle River, NJ: Pearson Prentice Hall.
Wang, H., & Wang, S. (2008). A knowledge management approach to data mining process for business intelligence. Industrial Management & Data Systems, 108(5), 622–634.
Wang, Z., Wang, N., & Liang, H. (2014). Knowledge sharing, intellectual capital and firm perfor-mance. Management Decision, 52(2), 230-258.
Yadav, N. (2013). A role of knowledge management in organizational performance. International Journal of Scientific& Engineering Research, 4(11), 195-201.
Zawaideh, F. H., Al-Zoubi, M.I., Abualoush, S.H., Masa’deh, R., & Kanaan.R.K. (2018). The impact of knowledge documentation process as an intermediary variable among knowledge acquisition process, organizational culture and human capital. Modern Applied Science, 12(11), 151-168.
Abualoush, S., Masa’deh, R. E., Bataineh, K., & Alrowwad, A. (2018a). The role of knowledge man-agement process and intellectual capital as intermediary variables between knowledge manage-ment infrastructure and organization performance. Interdisciplinary Journal of Information, Knowledge, and Management, 13, 279-309.
Abualoush, S. H., Obeidat, A. M., Tarhini, A., Masa’deh, R. E., & Al-Badi, A. (2018b). The role of employees’ empowerment as an intermediary variable between knowledge management and in-formation systems on employees’ performance. VINE Journal of Information and Knowledge Man-agement Systems, 48(2), 217-237.
Aloush, S. H. A. (2015). The role of data warehouse in decreasing the time of decision tak-ing. Australian Journal of Basic Applied Sciences, 9(5), 216-219.
Alrowwad, A., Obeidat, B., Tarhini, A., &Aqqad, N. (2017). The impact of transformational leadership on organizational performance via the mediating role of corporate social responsibility: A structural equation modeling approach. International Business Research, 10(1), 199-221
Ahmad, A. (2015). Business intelligence for sustainable competitive advantage. In Sustaining Compet-itive Advantage Via Business Intelligence, Knowledge Management, and System Dynamics (pp. 3-220). Emerald Group Publishing Limited.
Al-Shanti, M. A. (2017). The role of transformational leadership on the knowledge management: An applied study on the employees in the Palestinian interior ministry-Gaza strip. The Jordan Journal of Business Administration, 13(3), 435-459.
Al-Tit, A. A. (2016). The mediating role of knowledge management and the moderating part of organ-izational culture between HRM practices and organizational performance. International Business Research, 9(1), 43.
Arefin, M. S., Hoque, M. R., & Bao, Y. (2015). The impact of business intelligence on organization’s effectiveness: an empirical study. Journal of Systems and Information Technology, 17(3), 263-285.
Awuah, G. B., & Reinert, V. (2012). Small firms' use of their business relationships to cope with in-creased competition. International Journal of Business Strategy, 12(2), 36-47.
Audzeyeva, A., & Hudson, R. (2016). How to get the most from a business intelligence application during the post implementation phase? Deep structure transformation at a UK retail bank. European Journal of Information Systems, 25(1), 29-46.
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Acad-emy of Marketing Science, 16(1), 74–94.
Baldé, M., Ferreira, A. I., & Maynard, T. (2018). SECI driven creativity: the role of team trust and in-trinsic motivation. Journal of Knowledge Management, 22(8), 1688-1711.
Bouraghda, H. T., & Dris, N. B. (2015). The impact of knowledge sharing on the human resources per-formance: a case study of TV and NR’s production unit of condor company in Algeria. Jordan Journal of Business Administration, 11(4), 841-868.
Cania, L. (2014). The impact of strategic human resource management on organizational perfor-mance. Economia: Seria Management, 17(2), 373-383.
Chien, Y. C., Yuan, K., & Hsiung, K. (2015). The influences of knowledge management on organiza-tional performance of Taiwan-Listed IC design houses: Using intellectual capital as the media-tor. The Journal of International Management Studies, 10(1), 50-67.
Chen, X., & Siau, K. (2011). Impact of business intelligence and IT infrastructure flexibility on com-petitive performance: an organizational agility perspective.
Côrte-Real, N., Oliveira, T., & Ruivo, P. (2017). Assessing business value of Big Data Analytics in European firms. Journal of Business Research, 70, 379-390.
Dalkir, K. (2013). Knowledge management in theory and practice. Routledge.
Dobbs, T., Stone, M., & Abbott, J. (2002). UK data warehousing and business intelligence implemen-tation. Qualitative Market Research: An International Journal, 5(4), 235-238.
Drucker, P. (1994). The age of social transformation. The Atlantic Monthly, 274(5), 53-70.
Eidizadeh, R., Salehzadeh, R., & Chitsaz Esfahani, A. (2017). Analysing the role of business intelli-gence, knowledge sharing and organisational innovation on gaining competitive advantage. Journal of Workplace Learning, 29(4), 250-267.
Farzaneh, M., Isaai, M. T., Arasti, M. R., & Mehralian, G. (2018). A framework for developing busi-ness intelligence systems: a knowledge perspective. Management Research Review, 41(12), 1358-1374.
Inkinen, H. (2016). Review of empirical research on knowledge management practices and firm per-formance. Journal of Knowledge Management, 20(2), 230-257.
Hajir, J., Obeidat, B. Y., Al-dalahmeh, M. A., & Masa’deh, R. (2015). The role of knowledge man-agement infrastructure in enhancing innovation at mobile telecommunication companies in Jor-dan. European Journal of Social Sciences, 50(3), 313-330.
Hernaus, T., Pejić Bach, M., & Bosilj Vukšić, V. (2012). Influence of strategic approach to BPM on financial and non-financial performance. Baltic Journal of Management, 7(4), 376-396.
Holsapple, C., Lee-Post, A., & Pakath, R. (2014). A unified foundation for business analytics. Decision Support Systems, 64, 130-141.
Hsiao, Y. C., Chen, C. J., & Chang, S. C. (2011). Knowledge management capacity and organizational performance: the social interaction view. International Journal of Manpower, 32(5/6), 645-660.
Hsu, I. C., & Sabherwal, R. (2011). From intellectual capital to firm performance: the mediating role of knowledge management capabilities. IEEE Transactions on Engineering Management, 58(4), 626-642.
Hussinki, H., Ritala, P., Vanhala, M., & Kianto, A. (2017). Intellectual capital, knowledge manage-ment practices and firm performance. Journal of Intellectual Capital, 18(4), 904-922.
Inmon,W.H. (2003). Building Data Warehouse. Wiley Computer Publishing.
IşıK, Ö., Jones, M. C., & Sidorova, A. (2013). Business intelligence success: The roles of BI capabili-ties and decision environments. Information & Management, 50(1), 13-23.
Imran, M. K. (2014). Impact of knowledge management infrastructure on organizational performance with moderating role of KM performance: An empirical study on banking sector of Pakistan. In Information and Knowledge Management (Vol. 4, No. 8, pp. 85-98).
Jyoti, J., & Rani, A. (2017). High performance work system and organisational performance: Role of knowledge management. Personnel Review, 46(8), 1770-1795.
Kasasbeh, W. (2015). The impact of knowledge management in the development of a culture of excel-lence: an empirical study of the commercial banks operating in the city of Tabuk. Dirasat Adminis-trative Sciences, 42(1), 267-287.
Laxmaiah, M., & Govardhan, A. (2013). A conceptual metadata framework for spatial data ware-house. arXiv preprint arXiv:1306.1730.
Masa’deh, R. (2016). The role of knowledge management infrastructure in enhancing job satisfaction at Aqaba five star hotels in Jordan. Communications and Network, 8(4), 219-240.
Masa’deh, R., Obeidat, B., & Tarhini, A. (2016). A Jordanian empirical study of the associations among trans-formational leadership, transactional leadership, knowledge sharing, job performance, and firm performance: A structural equation modelling approach. Journal of Management Devel-opment, 35(5), 681-705.
Mills, A. M., & Smith, T. A. (2011). Knowledge management and organizational performance: a de-composed view. Journal of knowledge management, 15(1), 156-171.
Obeid, S. M., & Rabay’a, S. (2016). The impact of knowledge management dimensions in the learning organiza-tion from the perspective of the Arab American University’s (AAU) faculty–Palestine. Jordan Journal of Business Administration, 12(4), 813-840.
Obeidat, A. M., Abualoush, S. H., Irtaimeh, H. J., Khaddam, A. A., & Bataineh, K. A. (2018). The role of organisational culture in enhancing the human capital applied study on the social security corpo-ration. International Journal of Learning and Intellectual Capital, 15(3), 258-276.
Obeidat, B. Y. (2016). Exploring the relationship between corporate social responsibility, employee engagement, and organizational performance: The case of Jordanian mobile telecommunication companies. International Journal of Communications, Network and System Sciences, 9(9), 361-386.
Obeidat, B. Y., Al-Suradi, M. M., Masa’deh, R. E., & Tarhini, A. (2016). The impact of knowledge management on innovation: An empirical study on Jordanian consultancy firms. Management Re-search Review, 39(10), 1214-1238.
Obeidat, B. Y., Tarhini, A., Masa'deh, R. E., & Aqqad, N. O. (2017). The impact of intellectual capital on innovation via the mediating role of knowledge management: a structural equation modelling approach. International Journal of Knowledge Management Studies, 8(3-4), 273-298.
Ochara, N.M. & Mokwena, T. (2016). Linking business intelligence to a knowledge-based sustainable competitive advantage in organizations. African Journal of Business Management, 10(19), 459-468,
Olszak, C. M., & Zurada, J. (2015). Information technology tools for Business Intelligence develop-ment in organizations. Polish Journal of Management Studies, 12.
Popovič, A., Puklavec, B., & Oliveira, T. (2019). Justifying business intelligence systems adoption in SMEs: Impact of systems use on firm performance. Industrial Management & Data Sys-tems, 119(1), 210-228.
Ramadan, B. M., Dahiyat, S. E., Bontis, N., & Al-Dalahmeh, M. A. (2017). Intellectual capital, knowledge management and social capital within the ICT sector in Jordan. Journal of Intellectual Capital, 18(2), 437-462.
Ranjbarfard, M., Aghdasi, M., López-Sáez, P., & Emilio Navas López, J. (2014). The barriers of knowledge generation, storage, distribution and application that impede learning in gas and petro-leum companies. Journal of Knowledge Management, 18(3), 494-522.
Rostami, N. A. (2014). Integration of Business Intelligence and Knowledge Management–A literature review. Journal of Intelligence Studies in Business, 4(2).
Scholtz, B., Calitz, A., & Haupt, R. (2018). A business intelligence framework for sustainability in-formation management in higher education. International Journal of Sustainability in Higher Edu-cation, 19(2), 266-290.
Seleim, A. A., & Khalil, O. E. (2011). Understanding the knowledge management-intellectual capital relationship: a two-way analysis. Journal of Intellectual Capital, 12(4), 586-614.
Shannak, R. O., & Obeidat, B. Y. (2012). Culture and the implementation process of strategic deci-sions in Jordan. Simulation, 4(4), 257-281.
Shujahat, M., Sousa, M. J., Hussain, S., Nawaz, F., Wang, M., & Umer, M. (2019). Translating the im-pact of knowledge management processes into knowledge-based innovation: The neglected and mediating role of knowledge-worker productivity. Journal of Business Research, 94, 442-450.
Sweis, R., Fallaq, M., Buqjati, J., & Abu-Hammad, A. (2011). Knowledge management processes and effect on achieving competitive advantages: A case study of Jordan telecom group “Or-ange”. Jordan Journal of Business Administration, 7(4), 511-526.
Tan, P.N. (2005). Introduction to Data Mining. Addison Wesly. Page
Teoh, A. P., Rajendran, M., & Lim, E. K. (2014). Predictors and Outcome of Business Intelligence System Implementation: A Perspective of Manufacturers in Malaysia. Research Journal of Applied Sciences, Engineering and Technology, 8(18), 1980-1993.
Turban, E., Sharda, R., & Delen, D. (2011). Decision support and business intelligence systems.
Turban, E., Sharda, R., Aronson, J. E., & King, D. (2008). Business intelligence: A managerial ap-proach (pp. 58-59). Upper Saddle River, NJ: Pearson Prentice Hall.
Wang, H., & Wang, S. (2008). A knowledge management approach to data mining process for business intelligence. Industrial Management & Data Systems, 108(5), 622–634.
Wang, Z., Wang, N., & Liang, H. (2014). Knowledge sharing, intellectual capital and firm perfor-mance. Management Decision, 52(2), 230-258.
Yadav, N. (2013). A role of knowledge management in organizational performance. International Journal of Scientific& Engineering Research, 4(11), 195-201.
Zawaideh, F. H., Al-Zoubi, M.I., Abualoush, S.H., Masa’deh, R., & Kanaan.R.K. (2018). The impact of knowledge documentation process as an intermediary variable among knowledge acquisition process, organizational culture and human capital. Modern Applied Science, 12(11), 151-168.