How to cite this paper
APA: Wijaya, I., Rai, A & Hariguna, T. (2019). The impact of customer experience on customer behavior intention use in social media commerce, an extended expectation confirmation model: An empirical study. Management Science Letters, 9(12), 2009-2020.
Chicago/Turabian: Wijaya, I., Rai, A & Hariguna, T. 2019. "The impact of customer experience on customer behavior intention use in social media commerce, an extended expectation confirmation model: An empirical study." Management Science Letters 9, no. 12 (2019): 2009-2020.
AMA: Wijaya, I., Rai, A & Hariguna, T. The impact of customer experience on customer behavior intention use in social media commerce, an extended expectation confirmation model: An empirical study. Management Science Letters. 2019;9(12):2009-2020.
References
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Bhattacherjee, A. (2001). Understanding information systems continuance: an expectation-confirmation model. MIS Quarterly, 25, 351-370.
Bhattacherjee, A., & Premkumar, G. (2004). Understanding changes in belief and attitude toward in-formation technology usage: A theoretical model and longitudinal test. MIS quarterly, 28, 229-254.
Brown, S. A., Venkatesh, V., & Goyal, S. (2012). Expectation confirmation in technology use. Information Systems Research, 23(2), 474-487.
Chen, S. C., & Lin, C. P. (2015). The impact of customer experience and perceived value on sustaina-ble social relationship in blogs: An empirical study. Technological Forecasting and Social Change, 96, 40-50.
Chin, W. W., & Newsted, P. R. (1999). Structural equation modeling analysis with small samples us-ing partial least squares. Statistical strategies for small sample research, 1(1), 307-341.
Chou, S. W., Min, H. T., Chang, Y. C., & Lin, C. T. (2010). Understanding continuance intention of knowledge creation using extended expectation–confirmation theory: an empirical study of Tai-wan and China online communities. Behaviour & Information Technology, 29(6), 557-570.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
Fan, L., & Suh, Y. H. (2014). Why do users switch to a disruptive technology? An empirical study based on expectation-disconfirmation theory. Information & Management, 51(2), 240–248.
Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable varia-bles and measurement error. Journal of Marketing Research, 18(1), 39−50.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM)(2nd ed.). Thousand Oaks: Sage Publications.
Halilovic, S., & Cicic, M. (2013). Antecedents of information systems user behaviour–extended ex-pectation-confirmation model. Behaviour & Information Technology, 32(4), 359-370.
Hariguna, T., & Berlilana, B. (2017). Understanding of Antecedents to Achieve Customer Trust and Customer Intention to Purchase E-Commerce in Social Media, an Empirical Assess-ment. International Journal of Electrical and Computer Engineering, 7(3), 1240.
Hariguna, T., Lai, M. T., Hung, C. W., & Chen, S. C. (2017). Understanding information system qual-ity on public e-government service intention: an empirical study. International Journal of Innova-tion and Sustainable Development, 11(2-3), 271-290.
Hsu, H. Y., & Tsou, H. T. (2011). Understanding customer experiences in online blog environ-ments. International Journal of Information Management, 31(6), 510-523.
Hu, W. C., Yeh, J. H., Fu, L., & Yang, H. J. (2007). Handheld Computing and Programming for Mo-bile Commerce. International Journal of Web Information Systems, 2(3/4), 164-175.
Joo, Y. J., Park, S., & Shin, E. K. (2017). Students' expectation, satisfaction, and continuance inten-tion to use digital textbooks. Computers in Human Behavior, 69, 83-90.
Karahanna, E., Straub, D. W., & Chervany, N. L. (1999). Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS quarterly, 6 183-213.
Kaufmann, L., & Gaeckler, J. (2015). A structured review of partial least squares in supply chain management research. Journal of Purchasing and Supply Management, 21(4), 259-272.
Kao, Y. F., Huang, L. S., & Yang, M. H. (2007). Effects of experiential elements on experiential satis-faction and loyalty intentions: a case study of the super basketball league in Taiwan. International Journal of Revenue Management, 1(1), 79-96.
Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An em-pirical study of luxury fashion brand. Journal of Business research, 65(10), 1480-1486.
Kim, D., & Perdue, R. R. (2013). The effects of cognitive, affective, and sensory attributes on hotel choice. International Journal of Hospitality Management, 35, 246-257.
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2009). Trust and satisfaction, two stepping stones for success-ful e-commerce relationships: A longitudinal exploration. Information systems research, 20(2), 237-257.
Kushin, M. J., & Yamamoto, M. (2010). Did social media really matter? College students' use of online media and political decision making in the 2008 election. Mass Communication and Socie-ty, 13(5), 608-630.
Liang, T. P., & Turban, E. (2011). Introduction to the special issue social commerce: a research framework for social commerce. International Journal of electronic commerce, 16(2), 5-14.
Liao, C., Chen, J. L., & Yen, D. C. (2007). Theory of planning behavior (TPB) and customer satisfac-tion in the continued use of e-service: An integrated model. Computers in human behavior, 23(6), 2804-2822.
MacKinnon, D. P., Fritz, M. S., Williams, J., & Lockwood, C. M. (2007). Distribution of the product confidence limits for the indirect effect: Program PRODCLIN. Behavior Research Methods, 39(3), 384-389.
Mason, M. C., & Paggiaro, A. (2012). Investigating the role of festivalscape in culinary tourism: The case of food and wine events. Tourism management, 33(6), 1329-1336.
Mazman, S. G., & Usluel, Y. K. (2010). Modeling educational usage of Facebook. Computers & Edu-cation, 55(2), 444-453.
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460-469.
Pine, B.J., & Gilmore, J.H. (1998). Welcome to the experience economy. Harvard Business Review, 76, 97–105.
Rezaei, S. (2015). Segmenting consumer decision-making styles (CDMS) toward marketing practice: a partial least squares (PLS) path modeling approach. Journal of Retailing and Consumer Services, 22, 1–15.
Sarstedt, M., Ringle, C. M., Smith, D., Reams, R., & Hair Jr, J. F. (2014). Partial least squares struc-tural equation modeling (PLS-SEM): A useful tool for family business researchers. Journal of Family Business Strategy, 5(1), 105-115.
Schmitt, B.H. (1999). Experiential marketing: how to get customers to sense, feel, think, act and re-late to your company and brand. New York.
Schmitt, B.H. (2012). The consumer psychology of brands. Journal of Consumer Psychology, 22, 7–17.
Shi, N., Lee, M. K., Cheung, C. M., & Chen, H. (2010, January). The continuance of online social networks: how to keep people using Facebook?. In 2010 43rd Hawaii International Conference on System Sciences (pp. 1-10). IEEE.
Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation mod-els. Sociological methodology, 13, 290-312.
Stone, R. W., & Baker-Eveleth, L. (2013). Students’ expectation, confirmation, and continuance in-tention to use electronic textbooks. Computers in Human Behavior, 29(3), 984–990.
Tsaur, S. H., Chiu, Y. T., & Wang, C. H. (2007). The visitors behavioral consequences of experiential marketing: An empirical study on Taipei Zoo. Journal of Travel & Tourism Marketing, 21(1), 47-64.
Von Wallpach, S., & Kreuzer, M. (2013). Multi-sensory sculpting (MSS): Eliciting embodied brand knowledge via multi-sensory metaphors. Journal of Business Research, 66(9), 1325-1331.
Wu, I. L. (2013). The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust. International Journal of Infor-mation Management, 33(1), 166–176.
Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31, 179–188.
Yakhlef, A. (2015). Customer experience within retail environments an embodied, spatial approach. Marketing Theory, 15(4), 545-564.
Yap, H. Y., & Lim, T.-M. (2017). Social trust: impacts on social influential diffusion. International Journal of Web Information Systems, 13(2), 199–219.
Bhattacherjee, A. (2001). Understanding information systems continuance: an expectation-confirmation model. MIS Quarterly, 25, 351-370.
Bhattacherjee, A., & Premkumar, G. (2004). Understanding changes in belief and attitude toward in-formation technology usage: A theoretical model and longitudinal test. MIS quarterly, 28, 229-254.
Brown, S. A., Venkatesh, V., & Goyal, S. (2012). Expectation confirmation in technology use. Information Systems Research, 23(2), 474-487.
Chen, S. C., & Lin, C. P. (2015). The impact of customer experience and perceived value on sustaina-ble social relationship in blogs: An empirical study. Technological Forecasting and Social Change, 96, 40-50.
Chin, W. W., & Newsted, P. R. (1999). Structural equation modeling analysis with small samples us-ing partial least squares. Statistical strategies for small sample research, 1(1), 307-341.
Chou, S. W., Min, H. T., Chang, Y. C., & Lin, C. T. (2010). Understanding continuance intention of knowledge creation using extended expectation–confirmation theory: an empirical study of Tai-wan and China online communities. Behaviour & Information Technology, 29(6), 557-570.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
Fan, L., & Suh, Y. H. (2014). Why do users switch to a disruptive technology? An empirical study based on expectation-disconfirmation theory. Information & Management, 51(2), 240–248.
Fornell, C., & Larcker, D.F. (1981). Evaluating structural equation models with unobservable varia-bles and measurement error. Journal of Marketing Research, 18(1), 39−50.
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM)(2nd ed.). Thousand Oaks: Sage Publications.
Halilovic, S., & Cicic, M. (2013). Antecedents of information systems user behaviour–extended ex-pectation-confirmation model. Behaviour & Information Technology, 32(4), 359-370.
Hariguna, T., & Berlilana, B. (2017). Understanding of Antecedents to Achieve Customer Trust and Customer Intention to Purchase E-Commerce in Social Media, an Empirical Assess-ment. International Journal of Electrical and Computer Engineering, 7(3), 1240.
Hariguna, T., Lai, M. T., Hung, C. W., & Chen, S. C. (2017). Understanding information system qual-ity on public e-government service intention: an empirical study. International Journal of Innova-tion and Sustainable Development, 11(2-3), 271-290.
Hsu, H. Y., & Tsou, H. T. (2011). Understanding customer experiences in online blog environ-ments. International Journal of Information Management, 31(6), 510-523.
Hu, W. C., Yeh, J. H., Fu, L., & Yang, H. J. (2007). Handheld Computing and Programming for Mo-bile Commerce. International Journal of Web Information Systems, 2(3/4), 164-175.
Joo, Y. J., Park, S., & Shin, E. K. (2017). Students' expectation, satisfaction, and continuance inten-tion to use digital textbooks. Computers in Human Behavior, 69, 83-90.
Karahanna, E., Straub, D. W., & Chervany, N. L. (1999). Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS quarterly, 6 183-213.
Kaufmann, L., & Gaeckler, J. (2015). A structured review of partial least squares in supply chain management research. Journal of Purchasing and Supply Management, 21(4), 259-272.
Kao, Y. F., Huang, L. S., & Yang, M. H. (2007). Effects of experiential elements on experiential satis-faction and loyalty intentions: a case study of the super basketball league in Taiwan. International Journal of Revenue Management, 1(1), 79-96.
Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An em-pirical study of luxury fashion brand. Journal of Business research, 65(10), 1480-1486.
Kim, D., & Perdue, R. R. (2013). The effects of cognitive, affective, and sensory attributes on hotel choice. International Journal of Hospitality Management, 35, 246-257.
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2009). Trust and satisfaction, two stepping stones for success-ful e-commerce relationships: A longitudinal exploration. Information systems research, 20(2), 237-257.
Kushin, M. J., & Yamamoto, M. (2010). Did social media really matter? College students' use of online media and political decision making in the 2008 election. Mass Communication and Socie-ty, 13(5), 608-630.
Liang, T. P., & Turban, E. (2011). Introduction to the special issue social commerce: a research framework for social commerce. International Journal of electronic commerce, 16(2), 5-14.
Liao, C., Chen, J. L., & Yen, D. C. (2007). Theory of planning behavior (TPB) and customer satisfac-tion in the continued use of e-service: An integrated model. Computers in human behavior, 23(6), 2804-2822.
MacKinnon, D. P., Fritz, M. S., Williams, J., & Lockwood, C. M. (2007). Distribution of the product confidence limits for the indirect effect: Program PRODCLIN. Behavior Research Methods, 39(3), 384-389.
Mason, M. C., & Paggiaro, A. (2012). Investigating the role of festivalscape in culinary tourism: The case of food and wine events. Tourism management, 33(6), 1329-1336.
Mazman, S. G., & Usluel, Y. K. (2010). Modeling educational usage of Facebook. Computers & Edu-cation, 55(2), 444-453.
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460-469.
Pine, B.J., & Gilmore, J.H. (1998). Welcome to the experience economy. Harvard Business Review, 76, 97–105.
Rezaei, S. (2015). Segmenting consumer decision-making styles (CDMS) toward marketing practice: a partial least squares (PLS) path modeling approach. Journal of Retailing and Consumer Services, 22, 1–15.
Sarstedt, M., Ringle, C. M., Smith, D., Reams, R., & Hair Jr, J. F. (2014). Partial least squares struc-tural equation modeling (PLS-SEM): A useful tool for family business researchers. Journal of Family Business Strategy, 5(1), 105-115.
Schmitt, B.H. (1999). Experiential marketing: how to get customers to sense, feel, think, act and re-late to your company and brand. New York.
Schmitt, B.H. (2012). The consumer psychology of brands. Journal of Consumer Psychology, 22, 7–17.
Shi, N., Lee, M. K., Cheung, C. M., & Chen, H. (2010, January). The continuance of online social networks: how to keep people using Facebook?. In 2010 43rd Hawaii International Conference on System Sciences (pp. 1-10). IEEE.
Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation mod-els. Sociological methodology, 13, 290-312.
Stone, R. W., & Baker-Eveleth, L. (2013). Students’ expectation, confirmation, and continuance in-tention to use electronic textbooks. Computers in Human Behavior, 29(3), 984–990.
Tsaur, S. H., Chiu, Y. T., & Wang, C. H. (2007). The visitors behavioral consequences of experiential marketing: An empirical study on Taipei Zoo. Journal of Travel & Tourism Marketing, 21(1), 47-64.
Von Wallpach, S., & Kreuzer, M. (2013). Multi-sensory sculpting (MSS): Eliciting embodied brand knowledge via multi-sensory metaphors. Journal of Business Research, 66(9), 1325-1331.
Wu, I. L. (2013). The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust. International Journal of Infor-mation Management, 33(1), 166–176.
Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31, 179–188.
Yakhlef, A. (2015). Customer experience within retail environments an embodied, spatial approach. Marketing Theory, 15(4), 545-564.
Yap, H. Y., & Lim, T.-M. (2017). Social trust: impacts on social influential diffusion. International Journal of Web Information Systems, 13(2), 199–219.