How to cite this paper
Horváthová, J., Mokrišová, M & Vrábliková, M. (2019). Integration of balanced scorecard and data envelopment analysis to measure and improve business performance.Management Science Letters , 9(9), 1321-1340.
Refrences
Andersen, H.V., Lawrie, G. & Savič, N. (2004). Effective quality management through third-generation
balanced scorecard. International Journal of Productivity and Performance Management, 53(7), 634-
645.
Antimonopoly Office of the Slovak Republic. (2013). Fungovanie a problémy v sektore tepelného hospodárstva v SR so zameraním na systémy CZT z pohľadu Protimonopolného úradu SR. Retrieved
December 21, 2018, from http://www.antimon.gov.sk/data/att/365.pdf.
Aryanezhad, M.B., Najafi, E., & Farkoush, S.B. (2011). A BSC-DEA approach to measure the relative
efficiency of service industry: A case study of banking sector. International Journal of Industrial
Engineering Computations, 2(2), 273-282.
Asgari, S. D., Haeri, A., & Jafari, M. (2017). Integration of Balanced Scorecard and Three- stage Data
Envelopment Analysis Approaches. Iranian Journal of Management Studies, 10(2), 527-550.
Banker, R. D., Charnes, A., & Cooper, W.W. (1984). Some models for estimating technical scale inefficiencies in data envelopment analysis. Management Science, 30(9), 1078-1092.
Blašková, M. (2011). Rozvoj ľudského potenciálu: Motivovanie, komunikovanie, harmonizovanie a rozhodovanie. Žilina: Žilinská univerzita,.
1338
Bullen, Ch. V., & Rockart, J. F. (1981). A Primer on Critical Success Factors. Sloan working paper
number. 1220-81, CISR no. 69. Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology. Retrieved January 15, 2019, from
https://dspace.mit.edu/handle/1721.1/1988.
Clegg, S. R., & Bailey, J. R. (2008). International Encyclopedia of Organization Studies. London: Sage
Publications.
Cobbold, I., & Lawrie, G. (2002). The development of the Balanced Scorecard as a strategic management
tool. In Proceedings of Third International Conference on Performance Measurement and Management (PMA 2002).
Cohen, J. (1988). Statistical power analysis for the behavioral sciences. 2nd ed. Hillsdale, NJ: Lawrence
Erlbaum Associates.
Committee on Non-Financial Measures of Effectiveness (1971). Report of the committee on non-financial measures of effectiveness. The Accounting Review, 46(4), 165-211.
Cooper, W., Seiford, L., & Tone, K. (2007). A comprehensive Text with Models, Applications, References
and DEA- Solver Software. 2nd ed. Springer US.
Cooper, W. W., Seiford, L. M., & Zhu, J. (2011). Data Envelopment Analysis: History, Models and
Interpretations. In W. W. Cooper et al. (Ed.), Handbook on Data Envelopment Analysis (pp. 1-39).
New York: Springer.
Dearden, J. (1969). The case against ROI control. Harvard Business Review, 47(3), 124.
Dumitrescu, L. & Fuciu, M. (2009). Balanced Scorecard – A New Tool for Strategic Management. Bulletin Scientific, 28(2), 37-42.
Durkáčová, M., & Kádarová, J. (2014). Návrh inovatívneho modelu integrácie BSC a DEA. Výkonnosť
podniku, 4(1), 28-36. Retrieved August 4, 2018, from http>//www.vusem.sk/public/userfiles/
files/VP1_2014.pdf.
Färe, R., Grosskopf, S., Lindgren, B., & Roose, P. (1992). Productivity changes in Swedish analysis
pharmacies 1980-1989: A nonparametric Malmquist approach. Journal of Productivity, 3(1-2), 85-
101.
Farrell, M. J. (1957). The measurement of productive efficiency. Journal of the Royal Statistical Society,
Series A, 120(3), 253-290.
Gallo, P. (2017). Moderné systémy riadenia organizácie založené na zvyšovaní jej výkonnosti Controlling a finančno-manažérske teórie v praxi, 4(1). Retrieved July 31, 2018, from http://www.dominanta.sk/Clanok_2017_05_ModSysRiad.pdf.
Gavurová, B. (2011). Systém Balanced Scorecard v podnikovom riadení. Ekonomický časopis, 59(2),
163-176.
Gavurová, B. (2012). Source identification of potential malfunction of Balanced Scorecard system and
its influence on system function. E+M Ekonomie a Management, 15(3), 76-90.
Hasan, H. & Tibbits, H. (2000). Strategic management of electronic commerce: an adaptation of the
Balanced Scorecard. Internet Research, 10(5), 439-450..
Horváthová, J., & Suhányiová, A. (2012). Balanced Scorecard – Nástroj riadenia podnikov a ich
udržateľnosti v čase krízy. In Management Challenges in the 21th century 2012 (pp. 232-247).
[cit.2018-08-01]. Trenčín: City University. Retrieved August 1, 2018, from http://www.cutn.sk/Library/proceedings/mch_2012/editovane_prispevky/Horv%C3%A1thov%C3%A1_Suh%C3%A1nyiov%C3%A1.pdf.
Horváthová, J., & Mokrišová, M. (2017). Innovative approaches and their application in measuring business performance. In Proceedings of CBU International conference on innovations in science and
education (pp. 178-183). CBU Research Institute s.r.o. http://dx.doi.org/10.12955/cbup.v5.921.
Hudec, O., Sisáková, J., Tartaľová, A., & Želinský, T. (2007). Štatistické metódy v ekonomických vedách.
Košice: Ekonomická fakulta TUKE.
Charnes, A., Cooper, W. W. & Rhodes, E. (1978). Measuring the efficiency of decision making units.
European Journal of Operational Research, 2(6), 429–444.
Chung, K. H. (1987). Management: Critical success factors. Newton, MA: Allyn and Bacon, Inc.
J. Horváthová et al. / Management Science Letters 9 (2019) 1339
Jablonský, J., & Dlouhý, M. (2015). Modely hodnocení efektivnosti a alokace zdrojů. Praha: Professional
Publishing.
Kádárová, J. Durkáčová, M., Teplická, K. & Kádár, G. (2015). The Proposal of an Innovative Integrated
BSC- DEA Model. Procedia: Ecnomics and Finance - Proceedings from the 2nd GLOBAL CONFERENCE on BUSINESS, ECONOMICS, MANAGEMENT and TOURISM 2014, Vol 23 (pp. 1503-1508).
Praha: Elsevier. https://doi.org/10.1016/S2212-5671(15)00375-5.
Kaplan, R. S. & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71-79.
Kaplan, R. S. & Norton, D. P. (1996). The Balanced Scorecard: Translating Strategy into Action (1th
ed.). Boston: Harvard Business School Press.
Kaplan, R. S. & Norton, D. P. (2007). Balanced Scorecard : Strategický systém měření výkonnosti podniku. Praha: Management Press.
Klieštik, T. (2009). Kvantifikácia efektivity činností dopravných podnikov pomocou Data Envelopment
Analysis. E+M Ekonomie a management, 12(1), 133-145.
Kočišová, K., (2012). Aplikácia DEA modelov pri analýze technickej efektívnosti pobočiek komerčnej
banky. Ekonomický časopis, 60(2), 169-186, Retrieved August 18, 2018, from
https://www.sav.sk/journals/uploads/0622125302%2012%20Ko%C4%8Di%C5%A1ov%C3%A1%20RS.pdf.
Lawrie, J. G. & Cobbold, I. (2004). Third generation balanced scorecard: Evolution of an effective strategic control tool. International Journal of Productivity and Perfomance Management, 53(7), 611-
623.
Lesáková, Ľ. (2004). Metódy hodnotenia výkonnosti malých a stredných podnikov. Banská Bystrica: Univerzita Mateja Bela.
Lesáková, Ľ., Dubcová, K., & Gundová, P. (2017). The knowledge and use of the Balanced Scorecard
method in businesses in the Slovak Republic. E+M Ekonomie a Management, 20(4), 49-58.
Lotfi, F. H., Sadjadi, S.J., Khaki, A., and Najafi, E. (2010). A combined Interval Net DEA and BSC for
evaluating organizational efficiency. Applied Mathematical Sciences, 4(40), 1975-1999.
Madzík, P. (2017). Nástroje systematického riešenia problémov. Ružomberok: Verbum.
Majorová, M. (2007). Referenčné materiály k predmetu Optimálne programovanie II (časť DEA –
Analýza dátových obalov). Nitra : Fakulta ekonomiky a manažmentu SPU.
Memari, F., Momeni, M., & Ghasemi, A. R. (2014). Synthetic application of data envelopment analysis
and balanced scorecard for systems performance Evaluation: A Review In International Research
Journal of Applied and Basic Sciences, 8(10), 1525-1530.
Mooraj, S., Oyon, D., & Hostettler, D. (1999). The Balanced scorecard:a necessary good or unnecessary
evil? European Management Journal, 17(5), 481-491.
Nair, M. (2004). Essentials of Balanced Scorecard. New Yersey: John Wiley & Sons, Inc., Hoboken.
Olve, N., Roy, J., & Wetter, M. (1999), Performance Drivers: A Practical Guide to Using the Balanced
Scorecard. Chichester: Wiley (English translation), first published in Swedish in 1997.
Peters, T. J., & Waterman, R.H. (1982). Search of Excellence. New York: Harper and Row.
Petřík, T. (2009). Ekonomické a finanční řízení firmy. Praha: Grada Publishing.
Quesado, P. R., Guzmán, B. A., & Rodrigues, L. L. (2018). Advantages and contributions in the balanced
scorecard implementation. Intangible Capital, 14(1), 186-201.
Rajnoha, R., Štefko, R., Merková, M., & Dobrovič, J. (2016). Business intelligence as a key information
and knowledge tool for strategic business performance management, E&M Ekonomie a Management,
19(1), 183-203.
Rigby, D.K. (2001), Management tools and techniques: a survey, California Management Review, 43(2),
139-160.
Rigby, D.K. (2003), Management tools survey 2003: usage up as companies strive to make headway in
tough times. Strategy & Leadership, 31(5), 4-11.
Rouse, P., Putterill, M., & Ryan, D. (2002). Integrated performance measurement design: insights from
an application in aicraft maitenance. Management Accounting Research, 13(2), 229-248.
1340
Sulub, S. A. (2014). Testing the predictive power of Altman’s revised Z’ model: The case of 10 multinational companies. Research Journal of Finance and Accounting, 5(21), 174−184.
Tjader, Y., May, J.H., Shang, J. Vargas, L.G., & Gao, N. (2014). Firm-level outsourcing decision making:
A balanced scorecard- based analytic network proces model. International journal of Production Economics, 147(C), 614-623.
Vavřina, J., Hampel, D., & Janová J. (2013). New approaches for the financial distress classification in
agribusiness. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 61(4), 1177–
1182.
Vrábliková, M. (2017). The business performance measurement as a tool of creation of the innovative
intentions In Conference Proceedings from International Scientific Conference PEMF 2017, Vol. I
(pp. 37-47). Ružomberok: Verbum. Retrieved August 1, 2018, from http://www.manazmentpp.sk/wpcontent/uploads/2018/01/Zborn%C3%ADk-PEMF2017.pdf.
Walderrama, T.G., Mulero-Mendigorri, E., & Revuelta-Bordoy, D. (2009). Relating the perspectives of
the balanced scorecard for R&D by means of DEA. European Journal of Operational Research,
196(3), 1177-1189.
Werner, M. L., & Xu, F. (2012). Executing Strategy with the Balanced Scorecard. International Journal
of financial Research, 3(1). 88-94.
Zimermanová, K., & Bartková, L. (2016). Využívanie vybraných nástrojov na analýzu konkurencie v
MSP na Slovensku In Zborník z medzinárodnej vedeckej konfernecie Posolstvo Jána Pavla II. 2016:
“Súčasné výzvy a trendy v ...” (pp.. 386-395). Ružomberok: VERBUM.
balanced scorecard. International Journal of Productivity and Performance Management, 53(7), 634-
645.
Antimonopoly Office of the Slovak Republic. (2013). Fungovanie a problémy v sektore tepelného hospodárstva v SR so zameraním na systémy CZT z pohľadu Protimonopolného úradu SR. Retrieved
December 21, 2018, from http://www.antimon.gov.sk/data/att/365.pdf.
Aryanezhad, M.B., Najafi, E., & Farkoush, S.B. (2011). A BSC-DEA approach to measure the relative
efficiency of service industry: A case study of banking sector. International Journal of Industrial
Engineering Computations, 2(2), 273-282.
Asgari, S. D., Haeri, A., & Jafari, M. (2017). Integration of Balanced Scorecard and Three- stage Data
Envelopment Analysis Approaches. Iranian Journal of Management Studies, 10(2), 527-550.
Banker, R. D., Charnes, A., & Cooper, W.W. (1984). Some models for estimating technical scale inefficiencies in data envelopment analysis. Management Science, 30(9), 1078-1092.
Blašková, M. (2011). Rozvoj ľudského potenciálu: Motivovanie, komunikovanie, harmonizovanie a rozhodovanie. Žilina: Žilinská univerzita,.
1338
Bullen, Ch. V., & Rockart, J. F. (1981). A Primer on Critical Success Factors. Sloan working paper
number. 1220-81, CISR no. 69. Center for Information Systems Research, Sloan School of Management, Massachusetts Institute of Technology. Retrieved January 15, 2019, from
https://dspace.mit.edu/handle/1721.1/1988.
Clegg, S. R., & Bailey, J. R. (2008). International Encyclopedia of Organization Studies. London: Sage
Publications.
Cobbold, I., & Lawrie, G. (2002). The development of the Balanced Scorecard as a strategic management
tool. In Proceedings of Third International Conference on Performance Measurement and Management (PMA 2002).
Cohen, J. (1988). Statistical power analysis for the behavioral sciences. 2nd ed. Hillsdale, NJ: Lawrence
Erlbaum Associates.
Committee on Non-Financial Measures of Effectiveness (1971). Report of the committee on non-financial measures of effectiveness. The Accounting Review, 46(4), 165-211.
Cooper, W., Seiford, L., & Tone, K. (2007). A comprehensive Text with Models, Applications, References
and DEA- Solver Software. 2nd ed. Springer US.
Cooper, W. W., Seiford, L. M., & Zhu, J. (2011). Data Envelopment Analysis: History, Models and
Interpretations. In W. W. Cooper et al. (Ed.), Handbook on Data Envelopment Analysis (pp. 1-39).
New York: Springer.
Dearden, J. (1969). The case against ROI control. Harvard Business Review, 47(3), 124.
Dumitrescu, L. & Fuciu, M. (2009). Balanced Scorecard – A New Tool for Strategic Management. Bulletin Scientific, 28(2), 37-42.
Durkáčová, M., & Kádarová, J. (2014). Návrh inovatívneho modelu integrácie BSC a DEA. Výkonnosť
podniku, 4(1), 28-36. Retrieved August 4, 2018, from http>//www.vusem.sk/public/userfiles/
files/VP1_2014.pdf.
Färe, R., Grosskopf, S., Lindgren, B., & Roose, P. (1992). Productivity changes in Swedish analysis
pharmacies 1980-1989: A nonparametric Malmquist approach. Journal of Productivity, 3(1-2), 85-
101.
Farrell, M. J. (1957). The measurement of productive efficiency. Journal of the Royal Statistical Society,
Series A, 120(3), 253-290.
Gallo, P. (2017). Moderné systémy riadenia organizácie založené na zvyšovaní jej výkonnosti Controlling a finančno-manažérske teórie v praxi, 4(1). Retrieved July 31, 2018, from http://www.dominanta.sk/Clanok_2017_05_ModSysRiad.pdf.
Gavurová, B. (2011). Systém Balanced Scorecard v podnikovom riadení. Ekonomický časopis, 59(2),
163-176.
Gavurová, B. (2012). Source identification of potential malfunction of Balanced Scorecard system and
its influence on system function. E+M Ekonomie a Management, 15(3), 76-90.
Hasan, H. & Tibbits, H. (2000). Strategic management of electronic commerce: an adaptation of the
Balanced Scorecard. Internet Research, 10(5), 439-450..
Horváthová, J., & Suhányiová, A. (2012). Balanced Scorecard – Nástroj riadenia podnikov a ich
udržateľnosti v čase krízy. In Management Challenges in the 21th century 2012 (pp. 232-247).
[cit.2018-08-01]. Trenčín: City University. Retrieved August 1, 2018, from http://www.cutn.sk/Library/proceedings/mch_2012/editovane_prispevky/Horv%C3%A1thov%C3%A1_Suh%C3%A1nyiov%C3%A1.pdf.
Horváthová, J., & Mokrišová, M. (2017). Innovative approaches and their application in measuring business performance. In Proceedings of CBU International conference on innovations in science and
education (pp. 178-183). CBU Research Institute s.r.o. http://dx.doi.org/10.12955/cbup.v5.921.
Hudec, O., Sisáková, J., Tartaľová, A., & Želinský, T. (2007). Štatistické metódy v ekonomických vedách.
Košice: Ekonomická fakulta TUKE.
Charnes, A., Cooper, W. W. & Rhodes, E. (1978). Measuring the efficiency of decision making units.
European Journal of Operational Research, 2(6), 429–444.
Chung, K. H. (1987). Management: Critical success factors. Newton, MA: Allyn and Bacon, Inc.
J. Horváthová et al. / Management Science Letters 9 (2019) 1339
Jablonský, J., & Dlouhý, M. (2015). Modely hodnocení efektivnosti a alokace zdrojů. Praha: Professional
Publishing.
Kádárová, J. Durkáčová, M., Teplická, K. & Kádár, G. (2015). The Proposal of an Innovative Integrated
BSC- DEA Model. Procedia: Ecnomics and Finance - Proceedings from the 2nd GLOBAL CONFERENCE on BUSINESS, ECONOMICS, MANAGEMENT and TOURISM 2014, Vol 23 (pp. 1503-1508).
Praha: Elsevier. https://doi.org/10.1016/S2212-5671(15)00375-5.
Kaplan, R. S. & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71-79.
Kaplan, R. S. & Norton, D. P. (1996). The Balanced Scorecard: Translating Strategy into Action (1th
ed.). Boston: Harvard Business School Press.
Kaplan, R. S. & Norton, D. P. (2007). Balanced Scorecard : Strategický systém měření výkonnosti podniku. Praha: Management Press.
Klieštik, T. (2009). Kvantifikácia efektivity činností dopravných podnikov pomocou Data Envelopment
Analysis. E+M Ekonomie a management, 12(1), 133-145.
Kočišová, K., (2012). Aplikácia DEA modelov pri analýze technickej efektívnosti pobočiek komerčnej
banky. Ekonomický časopis, 60(2), 169-186, Retrieved August 18, 2018, from
https://www.sav.sk/journals/uploads/0622125302%2012%20Ko%C4%8Di%C5%A1ov%C3%A1%20RS.pdf.
Lawrie, J. G. & Cobbold, I. (2004). Third generation balanced scorecard: Evolution of an effective strategic control tool. International Journal of Productivity and Perfomance Management, 53(7), 611-
623.
Lesáková, Ľ. (2004). Metódy hodnotenia výkonnosti malých a stredných podnikov. Banská Bystrica: Univerzita Mateja Bela.
Lesáková, Ľ., Dubcová, K., & Gundová, P. (2017). The knowledge and use of the Balanced Scorecard
method in businesses in the Slovak Republic. E+M Ekonomie a Management, 20(4), 49-58.
Lotfi, F. H., Sadjadi, S.J., Khaki, A., and Najafi, E. (2010). A combined Interval Net DEA and BSC for
evaluating organizational efficiency. Applied Mathematical Sciences, 4(40), 1975-1999.
Madzík, P. (2017). Nástroje systematického riešenia problémov. Ružomberok: Verbum.
Majorová, M. (2007). Referenčné materiály k predmetu Optimálne programovanie II (časť DEA –
Analýza dátových obalov). Nitra : Fakulta ekonomiky a manažmentu SPU.
Memari, F., Momeni, M., & Ghasemi, A. R. (2014). Synthetic application of data envelopment analysis
and balanced scorecard for systems performance Evaluation: A Review In International Research
Journal of Applied and Basic Sciences, 8(10), 1525-1530.
Mooraj, S., Oyon, D., & Hostettler, D. (1999). The Balanced scorecard:a necessary good or unnecessary
evil? European Management Journal, 17(5), 481-491.
Nair, M. (2004). Essentials of Balanced Scorecard. New Yersey: John Wiley & Sons, Inc., Hoboken.
Olve, N., Roy, J., & Wetter, M. (1999), Performance Drivers: A Practical Guide to Using the Balanced
Scorecard. Chichester: Wiley (English translation), first published in Swedish in 1997.
Peters, T. J., & Waterman, R.H. (1982). Search of Excellence. New York: Harper and Row.
Petřík, T. (2009). Ekonomické a finanční řízení firmy. Praha: Grada Publishing.
Quesado, P. R., Guzmán, B. A., & Rodrigues, L. L. (2018). Advantages and contributions in the balanced
scorecard implementation. Intangible Capital, 14(1), 186-201.
Rajnoha, R., Štefko, R., Merková, M., & Dobrovič, J. (2016). Business intelligence as a key information
and knowledge tool for strategic business performance management, E&M Ekonomie a Management,
19(1), 183-203.
Rigby, D.K. (2001), Management tools and techniques: a survey, California Management Review, 43(2),
139-160.
Rigby, D.K. (2003), Management tools survey 2003: usage up as companies strive to make headway in
tough times. Strategy & Leadership, 31(5), 4-11.
Rouse, P., Putterill, M., & Ryan, D. (2002). Integrated performance measurement design: insights from
an application in aicraft maitenance. Management Accounting Research, 13(2), 229-248.
1340
Sulub, S. A. (2014). Testing the predictive power of Altman’s revised Z’ model: The case of 10 multinational companies. Research Journal of Finance and Accounting, 5(21), 174−184.
Tjader, Y., May, J.H., Shang, J. Vargas, L.G., & Gao, N. (2014). Firm-level outsourcing decision making:
A balanced scorecard- based analytic network proces model. International journal of Production Economics, 147(C), 614-623.
Vavřina, J., Hampel, D., & Janová J. (2013). New approaches for the financial distress classification in
agribusiness. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 61(4), 1177–
1182.
Vrábliková, M. (2017). The business performance measurement as a tool of creation of the innovative
intentions In Conference Proceedings from International Scientific Conference PEMF 2017, Vol. I
(pp. 37-47). Ružomberok: Verbum. Retrieved August 1, 2018, from http://www.manazmentpp.sk/wpcontent/uploads/2018/01/Zborn%C3%ADk-PEMF2017.pdf.
Walderrama, T.G., Mulero-Mendigorri, E., & Revuelta-Bordoy, D. (2009). Relating the perspectives of
the balanced scorecard for R&D by means of DEA. European Journal of Operational Research,
196(3), 1177-1189.
Werner, M. L., & Xu, F. (2012). Executing Strategy with the Balanced Scorecard. International Journal
of financial Research, 3(1). 88-94.
Zimermanová, K., & Bartková, L. (2016). Využívanie vybraných nástrojov na analýzu konkurencie v
MSP na Slovensku In Zborník z medzinárodnej vedeckej konfernecie Posolstvo Jána Pavla II. 2016:
“Súčasné výzvy a trendy v ...” (pp.. 386-395). Ružomberok: VERBUM.