How to cite this paper
Beikzad, J., Khodakarami, M & Maleki, S. (2012). Effective factors on bank resource mobilization.Management Science Letters , 2(3), 763-768.
Refrences
Chen, Y.H. (2011).The service quality and consumer behaviour analysis in Taiwan. Procedia - Social and Behavioral Sciences, 25, 16-24.
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297-334.
Farquhar, J.D., & Panther, T. (2008). Acquiring and retaining customers in UK banks: An exploratory study. Journal of Retailing and Consumer Services, 15(1), 9-21.
Karatepe, O.M., Yavas, U., & Babakus, E. (2005). Measuring service quality of banks: Scale development and validation. Journal of Retailing and Consumer Services, 12(5), 373-383.
Lee, P.K.C., Cheng, T.C.E., Yeung, A.C.L., & Lai, K.H. (2011). An empirical study of transformational leadership, team performance and service quality in retail banks. Omega, 39(6), 690-701.
Likert, R. (1932). A Technique for the Measurement of Attitudes. Archives of Psychology, 140, 1–55.
Mart?nez, J.A., & Mart?nez, L. (2010). Some insights on conceptualizing and measuring service quality. Journal of Retailing and Consumer Services, 17(1), 29-42.
Parasuraman, A., Zeithamel, V. A., & Berry, L. (1985). A conceptual model of service quality and its implication for future research. Journal of Marketing, 49(4), 41-50.
Stahl, M.J. (1993). Achievement, power and managerial motivation: selecting managerial talent with the job choice exercise. Personnel Psychology, 36, 775-789.
Wood, J., & Vilkinas, T. (2004). Characteristics of chief executive officers: views of their staff. Journal of Management Development, 23(3), 469-478.
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297-334.
Farquhar, J.D., & Panther, T. (2008). Acquiring and retaining customers in UK banks: An exploratory study. Journal of Retailing and Consumer Services, 15(1), 9-21.
Karatepe, O.M., Yavas, U., & Babakus, E. (2005). Measuring service quality of banks: Scale development and validation. Journal of Retailing and Consumer Services, 12(5), 373-383.
Lee, P.K.C., Cheng, T.C.E., Yeung, A.C.L., & Lai, K.H. (2011). An empirical study of transformational leadership, team performance and service quality in retail banks. Omega, 39(6), 690-701.
Likert, R. (1932). A Technique for the Measurement of Attitudes. Archives of Psychology, 140, 1–55.
Mart?nez, J.A., & Mart?nez, L. (2010). Some insights on conceptualizing and measuring service quality. Journal of Retailing and Consumer Services, 17(1), 29-42.
Parasuraman, A., Zeithamel, V. A., & Berry, L. (1985). A conceptual model of service quality and its implication for future research. Journal of Marketing, 49(4), 41-50.
Stahl, M.J. (1993). Achievement, power and managerial motivation: selecting managerial talent with the job choice exercise. Personnel Psychology, 36, 775-789.
Wood, J., & Vilkinas, T. (2004). Characteristics of chief executive officers: views of their staff. Journal of Management Development, 23(3), 469-478.