How to cite this paper
Nunthaphanich, T & Thawesaengskulthai, N. (2015). Design of an operations manager selection system in service encounter.Management Science Letters , 5(10), 933-944.
Refrences
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Coughlan, P., & Coghlan, D. (2002). Action research for operations management. International Journal of Operations and Production Management. 22(2), 220-240.
COPC-2000® CSP Standard. (2011). http://www.copc.com/certification/
Dyer, R.F., & Forman, E.H. (1991). An Analytic approach to Marketing Decisions. Prentice Hall, London.
Fitzsimmons, J.A, & Fitzsimmons, M.J (2010). Service Management Operations, Strategy, Information Technology. McGraw-Hill, New York.
Güng?r, Z., Serhadl?o?lu, G., & Kesen, S. E. (2009). A fuzzy AHP approach to personnel selection problem. Applied Soft Computing, 9(2), 641-646.
Hogan, K. M., Olson, G.T., & Sillup G.P. (2009). Helping the self insured company select the right pharmacy benefits manager (PBM)–An AHP based method. Research in Healthcare Financial Management, 12, 59-75.
Johnston, R. (1999). Service operations management: return to roots. International Journal of Operations and Production Management, 19(2), 104-124.
Johnston, R. (2005). Service operations management: from the roots up. International Journal of Operations and Production Management, 25(12), 1298-1308.
Juran, J.M., & Godfrey, A.B. (1998). Juran’s quality handbook. 5th ed. McGraw-Hill, New York.
Machuca, J.A., Gonz?lez-Zamora, M., & Aguilar-Escobar, V.G. (2007). Service Operations Management research. Journal of Operations Management, 26(1), 133-134.
Peniwati, K. (2007). Criteria for evaluating group decision-making methods. Mathematical and Computer Modelling, 46(7-8), 935-947.
Pilkington, A., & Meredith, J. (2009). The evolution of the intellectual structure of operations management--1980-2006: A citation/co-citation analysis. Journal of Operations Management, 27(3), 185-202.
Rovinelli, & R.J., Hambleton, R.K. (1977). On the use of content specialists in the assessment of criterion-referenced test item validity. Dutch Journal of Educational Research, 2, 49-60.
Russell, R, & Taylor, B.W., (2011), Operations Management, Wiley, Alaska.
Saaty, T., (1980). The Analytic Hierarchy Process. McGraw-Hill, New York.
Slack, N., Chambers, S., & Johnston, R. (2010). Operations Management. 6th ed, Financial Times/Prentice Hall, Harlow.
Stevenson, W.J., & Sum, C.C. (2010). Operations Management an Asian Perspective. McGraw-Hill, New York.
Schermerhorn, J.R. (2011). Introduction to Management. 11th ed. John Wiley and Sons, Hoboken.
Tam, M.C., & Tummala, V.M.R. (2001). An application of the AHP in vendor selection of a telecommunications system. The Internation Journal of Management Science, 29(2), 171-182.
Vaidya, O. S., & Kumar, S. (2006). Analytic hierarchy process: An overview of applications. European Journal of Operational Research, 169(1), 1-29.
Winston, W.L., & Goldberg, G.B., (2004). Operations Research: Applications and Algorithms. 4th ed. Duxbury Press, Boston.
Yaun, Y., & Shaw, M.J. (1995). Induction of fuzzy decision trees. Fuzzy Sets and Systems, 69(2), 125–139.
Xing, B., & Zhang, A. (2006). Application of Fuzzy Analytical Hierarchy Process in Selecting a Project Manager. Management Science and Engineering, 2006 ICMSE & apos; 06. 2006 International Conference on, 1417-1421.
Coughlan, P., & Coghlan, D. (2002). Action research for operations management. International Journal of Operations and Production Management. 22(2), 220-240.
COPC-2000® CSP Standard. (2011). http://www.copc.com/certification/
Dyer, R.F., & Forman, E.H. (1991). An Analytic approach to Marketing Decisions. Prentice Hall, London.
Fitzsimmons, J.A, & Fitzsimmons, M.J (2010). Service Management Operations, Strategy, Information Technology. McGraw-Hill, New York.
Güng?r, Z., Serhadl?o?lu, G., & Kesen, S. E. (2009). A fuzzy AHP approach to personnel selection problem. Applied Soft Computing, 9(2), 641-646.
Hogan, K. M., Olson, G.T., & Sillup G.P. (2009). Helping the self insured company select the right pharmacy benefits manager (PBM)–An AHP based method. Research in Healthcare Financial Management, 12, 59-75.
Johnston, R. (1999). Service operations management: return to roots. International Journal of Operations and Production Management, 19(2), 104-124.
Johnston, R. (2005). Service operations management: from the roots up. International Journal of Operations and Production Management, 25(12), 1298-1308.
Juran, J.M., & Godfrey, A.B. (1998). Juran’s quality handbook. 5th ed. McGraw-Hill, New York.
Machuca, J.A., Gonz?lez-Zamora, M., & Aguilar-Escobar, V.G. (2007). Service Operations Management research. Journal of Operations Management, 26(1), 133-134.
Peniwati, K. (2007). Criteria for evaluating group decision-making methods. Mathematical and Computer Modelling, 46(7-8), 935-947.
Pilkington, A., & Meredith, J. (2009). The evolution of the intellectual structure of operations management--1980-2006: A citation/co-citation analysis. Journal of Operations Management, 27(3), 185-202.
Rovinelli, & R.J., Hambleton, R.K. (1977). On the use of content specialists in the assessment of criterion-referenced test item validity. Dutch Journal of Educational Research, 2, 49-60.
Russell, R, & Taylor, B.W., (2011), Operations Management, Wiley, Alaska.
Saaty, T., (1980). The Analytic Hierarchy Process. McGraw-Hill, New York.
Slack, N., Chambers, S., & Johnston, R. (2010). Operations Management. 6th ed, Financial Times/Prentice Hall, Harlow.
Stevenson, W.J., & Sum, C.C. (2010). Operations Management an Asian Perspective. McGraw-Hill, New York.
Schermerhorn, J.R. (2011). Introduction to Management. 11th ed. John Wiley and Sons, Hoboken.
Tam, M.C., & Tummala, V.M.R. (2001). An application of the AHP in vendor selection of a telecommunications system. The Internation Journal of Management Science, 29(2), 171-182.
Vaidya, O. S., & Kumar, S. (2006). Analytic hierarchy process: An overview of applications. European Journal of Operational Research, 169(1), 1-29.
Winston, W.L., & Goldberg, G.B., (2004). Operations Research: Applications and Algorithms. 4th ed. Duxbury Press, Boston.
Yaun, Y., & Shaw, M.J. (1995). Induction of fuzzy decision trees. Fuzzy Sets and Systems, 69(2), 125–139.
Xing, B., & Zhang, A. (2006). Application of Fuzzy Analytical Hierarchy Process in Selecting a Project Manager. Management Science and Engineering, 2006 ICMSE & apos; 06. 2006 International Conference on, 1417-1421.