How to cite this paper
Akhtari, P., Akhtari, A & Torfi, A. (2015). Measuring customer satisfaction in food industry.Management Science Letters , 5(3), 235-244.
Refrences
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Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. the Journal of Marketing, 56(1), 6-21.
Holst, C. (2012). Kano Model. Address link: www.baymard.com, Visited on 10 April 2014.
Khodayari Fard, M. (2010). Psychometric characteristics of questionnaire of employees and customers satisfaction in Saderat Bank. Journal of Psychological Achievements of Chamran University, 2, 1-18.
Mahdavi Nia, H. (2005). Studying Customer Satisfaction in 4* Holtels of Isfahan by SERVQUAL model. M.Sc. Thesis, University of Economy and Administrative Science.
Maleki, A., & Darabi, M. (2008). Various methods of evaluation of customer satisfaction. Journal of Automotive Engineering and Related Industries, 4, 3-6.
Mehrabi, F., Maher, A., & Nasiri Pur, A. (2005). Level of focus on the Customers after implementing the pattern of quality improvement in Social Security hospitals of Tehran. Journal of Health Management, 20, 27-34.
Moharami, M. (2008). Customer focus and the solutions of its Institutionalization in organizations. Department of Technology and Science of Presidency, Special Committee on Nanotechnology Development.
Parasuraman, A ., Zeithaml, V., & Berry, L. (1988). SERVQUAL: A multiple item scale for measuring consumer perception of service quality. Journal of Retainling, 64, 2-6.
Sedghi, A., Javadin, R., Matlabi, D., Hoseini, J., & Yazdani, H. (2008). Comparative study of models of customer satisfaction index and offering a model to evaluate customers satisfaction of tax office. Journal of Business Management, 2, 101-118.
Zhang, P., & Von Dran, G. (2001, January). Expectations and rankings of Web site quality features: Results of two studies on user perceptions. In System Sciences, 2001. Proceedings of the 34th Annual Hawaii International Conference on (pp. 10-pp). IEEE.
Zanjirchi, M., Ebrahim Zade Pezeshki, R., & Arab, M.(2011). Kano model and its application in assessment of students needs. Fifth Conference of Quality Assessment in University System. 3-4.
Zivyar, F., Ziaee, M., & Nargesian, M. (2012). Study of effective factors on Customer Satisfaction by SERVQUAL model. Journal of Modern Marketing Research, 3, 173-186.
Fani, P., Purmohammad, A., & Hasan Zade, A. (2007). Presentation of Iranian customer satisfaction index. Report in Tarbiat Modares Unversity, 3-8.
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. the Journal of Marketing, 56(1), 6-21.
Holst, C. (2012). Kano Model. Address link: www.baymard.com, Visited on 10 April 2014.
Khodayari Fard, M. (2010). Psychometric characteristics of questionnaire of employees and customers satisfaction in Saderat Bank. Journal of Psychological Achievements of Chamran University, 2, 1-18.
Mahdavi Nia, H. (2005). Studying Customer Satisfaction in 4* Holtels of Isfahan by SERVQUAL model. M.Sc. Thesis, University of Economy and Administrative Science.
Maleki, A., & Darabi, M. (2008). Various methods of evaluation of customer satisfaction. Journal of Automotive Engineering and Related Industries, 4, 3-6.
Mehrabi, F., Maher, A., & Nasiri Pur, A. (2005). Level of focus on the Customers after implementing the pattern of quality improvement in Social Security hospitals of Tehran. Journal of Health Management, 20, 27-34.
Moharami, M. (2008). Customer focus and the solutions of its Institutionalization in organizations. Department of Technology and Science of Presidency, Special Committee on Nanotechnology Development.
Parasuraman, A ., Zeithaml, V., & Berry, L. (1988). SERVQUAL: A multiple item scale for measuring consumer perception of service quality. Journal of Retainling, 64, 2-6.
Sedghi, A., Javadin, R., Matlabi, D., Hoseini, J., & Yazdani, H. (2008). Comparative study of models of customer satisfaction index and offering a model to evaluate customers satisfaction of tax office. Journal of Business Management, 2, 101-118.
Zhang, P., & Von Dran, G. (2001, January). Expectations and rankings of Web site quality features: Results of two studies on user perceptions. In System Sciences, 2001. Proceedings of the 34th Annual Hawaii International Conference on (pp. 10-pp). IEEE.
Zanjirchi, M., Ebrahim Zade Pezeshki, R., & Arab, M.(2011). Kano model and its application in assessment of students needs. Fifth Conference of Quality Assessment in University System. 3-4.
Zivyar, F., Ziaee, M., & Nargesian, M. (2012). Study of effective factors on Customer Satisfaction by SERVQUAL model. Journal of Modern Marketing Research, 3, 173-186.