How to cite this paper
Haddadi, F & Yaghoobi, T. (2014). Key indicators for organizational performance measurement.Management Science Letters , 4(9), 2021-2030.
Refrences
Atkinson, A. A. & McCrindell, J. Q. (1997). Strategic performance measurement in government. CMA Magazine, 20–23.
Atkinson, A. A. Waterhouse, J. H. & Wells, R. B. (1997). A Stakeholder approach to strategic performance measurement. Sloan Management Review, 25–37.
Azar, A., & Memariani, A. (1994). The new technique AHP for group decision-making. Journal of Knowledge Management, 27-28, 23-25.
Barney, J. (2010). Gaining and sustaining competitive advantage. 4th ed. Upper Saddle River: Prentice Hall.
Bremser, W.G., & Barsky, N.P. (2004). Utilizing the balanced scorecard for R & D performance measurement. R & D Management, 34(3), 229-238.
Chakravarthy, B. S. (1986). Measuring strategic performance. Strategic management journal, 7(5), 437-458.
Chou, Y., Lee, C., & Chung, J. (2004). Understanding m-commerce payment systems through the analytic hierarchy process. Journal of Business Research,57(12), 1423-1430.
Cox, R. F., Issa, R. R., & Ahrens, D. (2003). Management & apos; s perception of key performance indicators for construction. Journal of construction engineering and management, 129(2), 142-151.
Edwards, D., & Thomas, J. C. (2005). Developing a Municipal Performance?Measurement System: Reflections on the Atlanta Dashboard. Public Administration Review, 65(3), 369-376.
Fletcher, H.D., & Smith, D.B. (2004). Management for value: developing a performance measurement system integrating Economic Value Added and the Balanced Scorecard in strategic planning. Journal of Business Strategy, 21(1), 1-17.
Forman, E., & Peniwati, K. (1998). Aggregating individual judgments and priorities with the analytic hierarchy process. European journal of operational research, 108(1), 165-169.
Hammer, M., & Champy, J. (1994). Reengineering the Corporation – A Manifesto for Business. London: Nicholas Brealey.
Harker, P. T. (1989). The art and science of decision making: The analytic hierarchy process. In The Analytic Hierarchy Process (pp. 3-36). Springer Berlin Heidelberg.
Hudson, M., Smart, A., & Bourne, M. (2001). Theory and practice in SME performance measurement systems. International Journal of Operations & Production Management, 21(8), 1096-1115.
I?oraite, M. (2005). Analysis of transport performance indicators. Transport, 20(3), 111-116.
Ittner, C.D., & Larcker, D.F. (1998). Innovations in performance measurement: trends and research implications. Journal of Management Accounting Research, 10, 205–238.
Javalgi, R. G., Armacost, R. L., & Hosseini, J. C. (1989). Using the analytic hierarchy process for bank management: analysis of consumer bank selection decisions. Journal of Business Research, 19(1), 33-49.
Jovanovic, J., & Krivokapic, Z. (2008). AHP in implementation of Balanced Scorecard. International Journal for Quality Research, 2(1), 59-67.
Kanji, G. K., & e S?, P. M. (2002). Kanji & apos; s business scorecard. Total Quality Management, 13(1), 13-27.
Kaplan, R. S. & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 71–79.
Kaplan, R.S., & Norton, D.P. (1993). Using the balanced scorecard as a strategic management system. Harvard Business Review, 71(5), 134-148.
Kaplan, R.S., & Norton, D. P. (1996). The Balanced Scorecard. Harvard Business School Press, Cambridge, MA.
Kaplan, R.S., & Norton, D.P. (2001). The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Harvard Business School Press, Boston, MA.
Kaplan, R. S., & Norton, D. P. (2007).Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review.
Kerssens-van Drongelen, I.C., & Bilderbeek, J. (1999). R & D performance measurement: More than choosing a set of metrics. R & D Management, 29(1), 35-46.
Keung, P., & Kawalek, P. (1997). Goal-based Business Process Models: Creation and Business Process. Management Journal, 3(1), 17-38.
Konsta, K., & Plomaritou, E. (2012). Key Performance Indicators (KPIs) and Shipping Companies Performance Evaluation: The Case of Greek Tanker Shipping Companies. International Journal of Business and Management, 7(10), 142-155.
Kumar, M., & Bhagwat, R. (2007). An integrated BSC-AHP approach for supply chain management evaluation. Measuring Business Excellence, 11(3), 57–68.
Delgado, J. D. L., & Santiago, J. M. R. (2014). Key Performance Indicators for QOS Assessment in TETRA Networks. arXiv preprint arXiv:1401.1918.
Magretta, J., & Stone, N. (2002). What Management is: How it Works and Why it’s Everyone’s Business. Free Press, New York, NY.
Meng, X., & Minoque, M. (2011). Performance Measurement Models in Facility Management: a Comparative Study. Facilities, 29(11/12). http://dx.doi.org/10.1108/02632771111157141
Nikmardan, A. (2007). Introduction of Expert choice 11(Along with a summary of the AHP contents). Tehran: Publication of JIHAD AMIRKABIR University, 141.
Parmenterg, D. (2007). Key Performance Indicators: developing, implementing, and using winning KPIs. Wiley.
Saaty, T. (1980). The Analytic Hierarchy Process. New York: McGraw-Hill.
Saaty, T. L. (1990). An exposition of the AHP in reply to the paper “remarks on the analytic hierarchy process”. Management science, 36(3), 259-268.
Sarmad, Z., Bazargan, A., & Hejazi, E. (1997). Research in Behavioral Sciences Methods. Agah Publishing Institute, Tehran, 141-151.
Savioz, P., & Blum, M. (2002). Strategic forecast tool for SMEs: How the opportunity landscape interacts with business strategy to anticipate technological trends. Technovation, 22(2), 91-100.
Sawang, S. (2011). Key Performance Indicators for Innovation Implementation: Perception vs. Actual Usage. Asia Pacific Management Review, 16(1), 23-29.
Shahin, A., & Mahbod, M. A. (2007). Prioritization of key performance indicators: An integration of analytical hierarchy process and goal setting.International Journal of Productivity and Performance Management, 56(3), 226-240.
Sharma, M. K., & Bhagwat, R. (2007). An integrated BSC-AHP approach for supply chain management evaluation. Measuring Business Excellence, 11(3), 57-68.
Venkatraman, N., & Ramanujam, V. (1986). Measurement of business performance in strategy research: a comparison of approaches. Academy of management review, 11(4), 801-814.
Bentes, A. V., Carneiro, J., da Silva, J. F., & Kimura, H. (2012). Multidimensional assessment of organizational performance: Integrating BSC and AHP. Journal of Business Research, 65(12), 1790-1799.
Voronin, A. N. (2007). A method of multicriteria evaluation and optimization of hierarchical systems. Cybernetics and Systems Analysis, 43(3), 384-390.
Vucomanovic, M., Radujkovic, M., & Nahod, M. (2010). Leading, Lagging and Performance Measures in the Construction Industry. International Journal of Organization, Technology and Management in Construction, 2(1), 103-111.
Atkinson, A. A. Waterhouse, J. H. & Wells, R. B. (1997). A Stakeholder approach to strategic performance measurement. Sloan Management Review, 25–37.
Azar, A., & Memariani, A. (1994). The new technique AHP for group decision-making. Journal of Knowledge Management, 27-28, 23-25.
Barney, J. (2010). Gaining and sustaining competitive advantage. 4th ed. Upper Saddle River: Prentice Hall.
Bremser, W.G., & Barsky, N.P. (2004). Utilizing the balanced scorecard for R & D performance measurement. R & D Management, 34(3), 229-238.
Chakravarthy, B. S. (1986). Measuring strategic performance. Strategic management journal, 7(5), 437-458.
Chou, Y., Lee, C., & Chung, J. (2004). Understanding m-commerce payment systems through the analytic hierarchy process. Journal of Business Research,57(12), 1423-1430.
Cox, R. F., Issa, R. R., & Ahrens, D. (2003). Management & apos; s perception of key performance indicators for construction. Journal of construction engineering and management, 129(2), 142-151.
Edwards, D., & Thomas, J. C. (2005). Developing a Municipal Performance?Measurement System: Reflections on the Atlanta Dashboard. Public Administration Review, 65(3), 369-376.
Fletcher, H.D., & Smith, D.B. (2004). Management for value: developing a performance measurement system integrating Economic Value Added and the Balanced Scorecard in strategic planning. Journal of Business Strategy, 21(1), 1-17.
Forman, E., & Peniwati, K. (1998). Aggregating individual judgments and priorities with the analytic hierarchy process. European journal of operational research, 108(1), 165-169.
Hammer, M., & Champy, J. (1994). Reengineering the Corporation – A Manifesto for Business. London: Nicholas Brealey.
Harker, P. T. (1989). The art and science of decision making: The analytic hierarchy process. In The Analytic Hierarchy Process (pp. 3-36). Springer Berlin Heidelberg.
Hudson, M., Smart, A., & Bourne, M. (2001). Theory and practice in SME performance measurement systems. International Journal of Operations & Production Management, 21(8), 1096-1115.
I?oraite, M. (2005). Analysis of transport performance indicators. Transport, 20(3), 111-116.
Ittner, C.D., & Larcker, D.F. (1998). Innovations in performance measurement: trends and research implications. Journal of Management Accounting Research, 10, 205–238.
Javalgi, R. G., Armacost, R. L., & Hosseini, J. C. (1989). Using the analytic hierarchy process for bank management: analysis of consumer bank selection decisions. Journal of Business Research, 19(1), 33-49.
Jovanovic, J., & Krivokapic, Z. (2008). AHP in implementation of Balanced Scorecard. International Journal for Quality Research, 2(1), 59-67.
Kanji, G. K., & e S?, P. M. (2002). Kanji & apos; s business scorecard. Total Quality Management, 13(1), 13-27.
Kaplan, R. S. & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 71–79.
Kaplan, R.S., & Norton, D.P. (1993). Using the balanced scorecard as a strategic management system. Harvard Business Review, 71(5), 134-148.
Kaplan, R.S., & Norton, D. P. (1996). The Balanced Scorecard. Harvard Business School Press, Cambridge, MA.
Kaplan, R.S., & Norton, D.P. (2001). The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Harvard Business School Press, Boston, MA.
Kaplan, R. S., & Norton, D. P. (2007).Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review.
Kerssens-van Drongelen, I.C., & Bilderbeek, J. (1999). R & D performance measurement: More than choosing a set of metrics. R & D Management, 29(1), 35-46.
Keung, P., & Kawalek, P. (1997). Goal-based Business Process Models: Creation and Business Process. Management Journal, 3(1), 17-38.
Konsta, K., & Plomaritou, E. (2012). Key Performance Indicators (KPIs) and Shipping Companies Performance Evaluation: The Case of Greek Tanker Shipping Companies. International Journal of Business and Management, 7(10), 142-155.
Kumar, M., & Bhagwat, R. (2007). An integrated BSC-AHP approach for supply chain management evaluation. Measuring Business Excellence, 11(3), 57–68.
Delgado, J. D. L., & Santiago, J. M. R. (2014). Key Performance Indicators for QOS Assessment in TETRA Networks. arXiv preprint arXiv:1401.1918.
Magretta, J., & Stone, N. (2002). What Management is: How it Works and Why it’s Everyone’s Business. Free Press, New York, NY.
Meng, X., & Minoque, M. (2011). Performance Measurement Models in Facility Management: a Comparative Study. Facilities, 29(11/12). http://dx.doi.org/10.1108/02632771111157141
Nikmardan, A. (2007). Introduction of Expert choice 11(Along with a summary of the AHP contents). Tehran: Publication of JIHAD AMIRKABIR University, 141.
Parmenterg, D. (2007). Key Performance Indicators: developing, implementing, and using winning KPIs. Wiley.
Saaty, T. (1980). The Analytic Hierarchy Process. New York: McGraw-Hill.
Saaty, T. L. (1990). An exposition of the AHP in reply to the paper “remarks on the analytic hierarchy process”. Management science, 36(3), 259-268.
Sarmad, Z., Bazargan, A., & Hejazi, E. (1997). Research in Behavioral Sciences Methods. Agah Publishing Institute, Tehran, 141-151.
Savioz, P., & Blum, M. (2002). Strategic forecast tool for SMEs: How the opportunity landscape interacts with business strategy to anticipate technological trends. Technovation, 22(2), 91-100.
Sawang, S. (2011). Key Performance Indicators for Innovation Implementation: Perception vs. Actual Usage. Asia Pacific Management Review, 16(1), 23-29.
Shahin, A., & Mahbod, M. A. (2007). Prioritization of key performance indicators: An integration of analytical hierarchy process and goal setting.International Journal of Productivity and Performance Management, 56(3), 226-240.
Sharma, M. K., & Bhagwat, R. (2007). An integrated BSC-AHP approach for supply chain management evaluation. Measuring Business Excellence, 11(3), 57-68.
Venkatraman, N., & Ramanujam, V. (1986). Measurement of business performance in strategy research: a comparison of approaches. Academy of management review, 11(4), 801-814.
Bentes, A. V., Carneiro, J., da Silva, J. F., & Kimura, H. (2012). Multidimensional assessment of organizational performance: Integrating BSC and AHP. Journal of Business Research, 65(12), 1790-1799.
Voronin, A. N. (2007). A method of multicriteria evaluation and optimization of hierarchical systems. Cybernetics and Systems Analysis, 43(3), 384-390.
Vucomanovic, M., Radujkovic, M., & Nahod, M. (2010). Leading, Lagging and Performance Measures in the Construction Industry. International Journal of Organization, Technology and Management in Construction, 2(1), 103-111.