through outsourcing parts of their responsibilities. Outsourcing helps firms reduce their low
value added activities and focus on their high value added activities. It also helps organization
save their time and energy which leads to more efficient units. The idea of outsourcing is more
important for project based organizations where the nature of works is different from a
particular project to another one. This paper presents an integrated balanced score card system
with an adaptation of ELECTRE III method to select suitable resources for outsourcing. The
proposed model of the paper is implemented for a case study of subway system in Iran and the
results are discussed.
How to cite this paper
Namazifard, S., Makui, A & Barzinpour, F. (2011). An integrated framework for outsourcing using balanced score card and ELECTRE III.Management Science Letters , 1(2), 99-106.
Refrences
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Chen, C.T., Lin, C.T. & Huang, S.F. ( 2006.). A fuzzy approach for supplier evaluation and selection in supply chain management. International Journal of Production Economics, 102(2), 289–301.
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De Almeida, A.T. ( 2007). Multicriteria decision model for outsourcing contracts selection based on utility function and ELECTRE method. Computers & Operations Research, 34(12), 3569–3574.
Dias, L. & Clímaco, J. (2000). ELECTRE TRI for roups with imprecise information on parameter values, Group Decision and Negotiation, 9(5), 355–377.
Faviel, R., Mass, G. & Abdalla, G. (2008).The best criteria for the selection of contractors in the Dutch construction industry. School of Construction Management and Engineering, Technische Universities Eindhoven.
Figueira, J., Mousseau, V & Roy, B. (2005). ELECTRE methods in multiple riteria ecision nalysis: State of the rt surveys. International Series in Operation Research & Management Science, 78,133-153.
Hafeez, K. , Malak, N. & Zhang, Y.B. (2007). Outsourcing non-core assets and competences of a firm using analytic hierarchy process. Computers & Operations Research, 34(12), 3592–3608.
Hokkanen, J. & Salminen, P. (1997). Choosing solid waste management system using multi-criteria ecision nalysis. European Journal of Operational Research, 98(1), 19-36.
Hsu, P-F. & Hsu, M-G. (2010). Optimizing the information outsourcing practices of primary are medical organizations using ntropy and TOPSIS, Humanities, Social Sciences and Law, 42(2) 181-201.
Jaehee, K., Yongdae, L. & Sheung-Kown, K. (2006). A mathematical model to implement ELECTRE is or oordinated multi-reservoir operation, 7th International Conference On Hydro informatics Hic, Nice, France.
Kahraman, C. (2007). A two phase multi-attribute decision-making approach for new product introduction. Information Sciences, 177(7), 1567-1582.
Kaplan, R. S. & Norton, D. P. (1992). The balanced scorecard – measures that drive performance, Harvard Business Review, 70(1), 71-79.
Kaplan, R.S. & Norton, D.P. (1996). The balanced scorecard: translating strategy into action, Harvard Business School Press, Boston, MA.
Karagiannidis, A. & Moussiopoulos, N. (1997). Application of ELECTRE III for the integrated management of municipal solid wastes in the Greater Athens Area. European Journal of Operational Research, 97(3), 439-449.
Lordi, F. C., Antonucci, Y. L., & Tucker, J. J. (1998). The pros and cons of IT outsourcing, Journal of Accountancy, 185(6), 26-31.
McIvor, R.T., Humphreys, P.K. & McAleer, W.E. (1997) . A strategic model for the formulation of an effective make or buy decision. Journal of Management History, 35(2), 169 – 178.
Menches, C. , Khwaja, N.& Chen, J. (2010). Synthesis of innovative ontracting strategies used for routine and preventive maintenance ontracts. The University of Texas at Austin.
Srinivasa, K. , Duckstein, L. & Arondel, C. (2000). Multicriterion nalysis for sustainable water resources planning: A Case Study in Spain. Water Resources Management, 14(6). 435–456.
Teixeira, A. & Almeida, D. (2007). Multicriteria decision model for outsourcing contracts selection based on utility function and ELECTRE method. Computers & Operations Research, 34(12), 3569-3574.
Topcu, Y. (2004) .A decision model proposal for construction contractor selection in Turkey, Building and Environment, 39(4), 469-481.
Tjader, Y. (2009). Integrating the analytic network process and the balanced scorecard for strategic it outsourcing decision making, University of Pittsburgh.
Wanga, X. & Triantaphyllou, E. (2000). Ranking irregularities when evaluating alternatives by using some ELECTRE methods. The International Journal of management Science, 36, 45-63.
Weimer, G. & Seuring, S. (2009). Performance measurement in business process outsourcing decisions: Insights from four case studies. Strategic Outsourcing, 2(3), 275-292.
Yang, D. H., Kim, S., Nam, Ch. & Min, J.W. ( 2007). Developing a decision model for business process outsourcing. Computers & Operations Research, 34, 3769–3778.
Araz, C., Ozfırat, P.M. & O¨zkarahan, I., (2007). An integrated multicriteria decision- making methodology for outsourcing management. Computers & Operations Research, 34(12), 3738–3756.
Bourne, M., & Wilcox, M. (1998). Trnslating strategy in to action. Manufacturing Engineer, 77(3), 109-112.
Burdon, S. (2004). Organization and management est practice for outsourcing services through lliance ontracts. University of Technology, Sydney.
Chen, C.T., Lin, C.T. & Huang, S.F. ( 2006.). A fuzzy approach for supplier evaluation and selection in supply chain management. International Journal of Production Economics, 102(2), 289–301.
Carlos, J. & López, L. (2005). Multicriteria ecision id pplication to a student selection problem, Pesquisa Operacional, 25(1), 45-68.
De Almeida, A.T. ( 2007). Multicriteria decision model for outsourcing contracts selection based on utility function and ELECTRE method. Computers & Operations Research, 34(12), 3569–3574.
Dias, L. & Clímaco, J. (2000). ELECTRE TRI for roups with imprecise information on parameter values, Group Decision and Negotiation, 9(5), 355–377.
Faviel, R., Mass, G. & Abdalla, G. (2008).The best criteria for the selection of contractors in the Dutch construction industry. School of Construction Management and Engineering, Technische Universities Eindhoven.
Figueira, J., Mousseau, V & Roy, B. (2005). ELECTRE methods in multiple riteria ecision nalysis: State of the rt surveys. International Series in Operation Research & Management Science, 78,133-153.
Hafeez, K. , Malak, N. & Zhang, Y.B. (2007). Outsourcing non-core assets and competences of a firm using analytic hierarchy process. Computers & Operations Research, 34(12), 3592–3608.
Hokkanen, J. & Salminen, P. (1997). Choosing solid waste management system using multi-criteria ecision nalysis. European Journal of Operational Research, 98(1), 19-36.
Hsu, P-F. & Hsu, M-G. (2010). Optimizing the information outsourcing practices of primary are medical organizations using ntropy and TOPSIS, Humanities, Social Sciences and Law, 42(2) 181-201.
Jaehee, K., Yongdae, L. & Sheung-Kown, K. (2006). A mathematical model to implement ELECTRE is or oordinated multi-reservoir operation, 7th International Conference On Hydro informatics Hic, Nice, France.
Kahraman, C. (2007). A two phase multi-attribute decision-making approach for new product introduction. Information Sciences, 177(7), 1567-1582.
Kaplan, R. S. & Norton, D. P. (1992). The balanced scorecard – measures that drive performance, Harvard Business Review, 70(1), 71-79.
Kaplan, R.S. & Norton, D.P. (1996). The balanced scorecard: translating strategy into action, Harvard Business School Press, Boston, MA.
Karagiannidis, A. & Moussiopoulos, N. (1997). Application of ELECTRE III for the integrated management of municipal solid wastes in the Greater Athens Area. European Journal of Operational Research, 97(3), 439-449.
Lordi, F. C., Antonucci, Y. L., & Tucker, J. J. (1998). The pros and cons of IT outsourcing, Journal of Accountancy, 185(6), 26-31.
McIvor, R.T., Humphreys, P.K. & McAleer, W.E. (1997) . A strategic model for the formulation of an effective make or buy decision. Journal of Management History, 35(2), 169 – 178.
Menches, C. , Khwaja, N.& Chen, J. (2010). Synthesis of innovative ontracting strategies used for routine and preventive maintenance ontracts. The University of Texas at Austin.
Srinivasa, K. , Duckstein, L. & Arondel, C. (2000). Multicriterion nalysis for sustainable water resources planning: A Case Study in Spain. Water Resources Management, 14(6). 435–456.
Teixeira, A. & Almeida, D. (2007). Multicriteria decision model for outsourcing contracts selection based on utility function and ELECTRE method. Computers & Operations Research, 34(12), 3569-3574.
Topcu, Y. (2004) .A decision model proposal for construction contractor selection in Turkey, Building and Environment, 39(4), 469-481.
Tjader, Y. (2009). Integrating the analytic network process and the balanced scorecard for strategic it outsourcing decision making, University of Pittsburgh.
Wanga, X. & Triantaphyllou, E. (2000). Ranking irregularities when evaluating alternatives by using some ELECTRE methods. The International Journal of management Science, 36, 45-63.
Weimer, G. & Seuring, S. (2009). Performance measurement in business process outsourcing decisions: Insights from four case studies. Strategic Outsourcing, 2(3), 275-292.
Yang, D. H., Kim, S., Nam, Ch. & Min, J.W. ( 2007). Developing a decision model for business process outsourcing. Computers & Operations Research, 34, 3769–3778.