How to cite this paper
Aziziha, H., Ghorbanifard, B., Mousavi, S., Tabatabaee, S., Faraji, A & Mirkamali, E. (2014). An investigation on the effects of justice on customer’s trust in insurance firms.Management Science Letters , 4(2), 369-372.
Refrences
Bunker, M. P., & Ball, D. (2005). Transference: the effect of relationship history on consumers & apos; relationships with other firms. Advances in Consumer Research, 32, 507-532.
Cater, B., & Zabkar, V. (2009). Antecedents and consequences of commitment in marketing research services: The client & apos; s perspective. Industrial Marketing Management, 38(7), 785-797.
Chang, E., Hussain, F., & Dillon, T. (2006). Trust and reputation for service-oriented environments: technologies for building business intelligence and consumer confidence. Wiley.
Cohen-Charash, Y., & Spector, P. E. (2001). The role of justice in organizations: A meta-analysis. Organizational behavior and human decision processes, 86(2), 278-321.
Colquitt, J. A. (2001). On the dimensionality of organizational justice: a construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400.
Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O., & Ng, K. Y. (2001). Justice at the millennium: a meta-analytic review of 25 years of organizational justice research. Journal of applied psychology, 86(3), 425.
Daniels, N. (1996). Justice and justification: Reflective equilibrium in theory and practice (Vol. 22). Cambridge: Cambridge University Press.
Homburg, C., Fürst, A., & Koschate, N. (2010). On the importance of complaint handling design: a multi-level analysis of the impact in specific complaint situations. Journal of the Academy of Marketing Science, 38(3), 265-287.
Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. The Journal of Marketing, 57(1), 81-101.
Cater, B., & Zabkar, V. (2009). Antecedents and consequences of commitment in marketing research services: The client & apos; s perspective. Industrial Marketing Management, 38(7), 785-797.
Chang, E., Hussain, F., & Dillon, T. (2006). Trust and reputation for service-oriented environments: technologies for building business intelligence and consumer confidence. Wiley.
Cohen-Charash, Y., & Spector, P. E. (2001). The role of justice in organizations: A meta-analysis. Organizational behavior and human decision processes, 86(2), 278-321.
Colquitt, J. A. (2001). On the dimensionality of organizational justice: a construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400.
Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O., & Ng, K. Y. (2001). Justice at the millennium: a meta-analytic review of 25 years of organizational justice research. Journal of applied psychology, 86(3), 425.
Daniels, N. (1996). Justice and justification: Reflective equilibrium in theory and practice (Vol. 22). Cambridge: Cambridge University Press.
Homburg, C., Fürst, A., & Koschate, N. (2010). On the importance of complaint handling design: a multi-level analysis of the impact in specific complaint situations. Journal of the Academy of Marketing Science, 38(3), 265-287.
Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. The Journal of Marketing, 57(1), 81-101.