Ahakwa, I., Yang, J., Tackie, E., & Atingabili, S. (2021). The influence of employee engagement, work environment and job satisfaction on organizational commitment and performance of employees: a sampling weights in PLS path modelling. Seisense Journal of Management, 4(3), 34-62. https://doi.org/10.33215/sjom.v4i3.641 Alfiansyah, R. (2024). Enhancing customer loyalty: optimizing barista and store atmosphere for increased customer satisfaction. International Journal of Social Service and Research, 4(01), 1-14. https://doi.org/10.46799/ijssr.v4i01.657 Ali, F., Rasoolimanesh, S., Sarstedt, M., Ringle, C., & Ryu, K. (2018). An assessment of the use of partial least squares structural equation modeling (pls-sem) in hospitality research. International Journal of Contemporary Hospitality Management, 30(1), 514-538. https://doi.org/10.1108/ijchm-10-2016-0568 Alshihre, F. (2015, December). Using best practices for greater client satisfaction in the Saudi construction industry. Proceedings of the Third International Conference on Advances in Management, Economics and Social Science - MES 2015. Institute of Research Engineers and Doctors, USA. https://doi.org/10.15224/978-1-63248-081-1-112 Antony, R., Khanapuri, V., & Jain, K. (2018). Customer expectations and moderating role of demographics in fresh food retail. International Journal of Retail & Distribution Management, 46(9), 870-890. https://doi.org/10.1108/ijrdm-05-2017-0104 Asamoah, D., Nuertey, D., Agyei-Owusu, B., & Akyeh, J. (2021). The effect of supply chain responsiveness on customer development. The International Journal of Logistics Management, 32(4), 1190–1213. https://doi.org/10.1108/ijlm-03-2020-0133 Ashill, N., Williams, P., Khan, M., & Naumann, E. (2022). Dynamic and ordinary capabilities: a project management perspective. Ieee Transactions on Engineering Management, 69(5), 2173-2186. https://doi.org/10.1109/tem.2020.3005534 Asmar, M., Hanna, A., & Loh, W. (2013). Quantifying performance for the integrated project delivery system as compared to established delivery systems. Journal of Construction Engineering and Management, 139(11). https://doi.org/10.1061/(asce)co.1943-7862.0000744 Astana, I. (2023). Customer satisfaction analysis of project performance at Puprkim Bali province. Journal of Asian Multicultural Research for Economy and Management Study, 4(3), 55–65. https://doi.org/10.47616/jamrems.v4i3.399 Azza, T., & Norchene, B. (2017). Social and physical aspects of the service encounter: effects on trust and customer loyalty to the service provider. Advances in Economics and Business, 5(1), 1-10. https://doi.org/10.13189/aeb.2017.050101 Azzam, F. (2024). The service quality and brand trust toward purchase decisions the mediating role of customer satisfaction: a conceptual paper. International Journal of Integrative Sciences, 3(5), 391–402. https://doi.org/10.55927/ijis.v3i5.9208 Bilici, F. (2024). Tüketicilerin doğal bal algısı ve satınalma davranışlarını etkileyen faktörler üzerine bir araştırma. Uludağ Arıcılık Dergisi, 24(1), 93-125. Budinata, T., & Susetyo, B. (2022). Quality in housing project: examining the relationship towards labor productivity, rework and customer satisfaction using pls-sem approach. Rekayasa Sipil, 16(3), 156-162. https://doi.org/10.21776/ub.rekayasasipil.2022.016.03.2 Carter, M., Wright, R., Thatcher, J., & Klein, R. (2014). Understanding online customers' ties to merchants: the moderating influence of trust on the relationship between switching costs and e-loyalty. European Journal of Information Systems, 23(2), 185–204. https://doi.org/10.1057/ejis.2012.55 Coşkun, H., & Sancar, S. (2021). Client satisfaction as perceived by architects and civil engineers. Turkish Journal of Engineering, 5(3), 100-104. https://doi.org/10.31127/tuje.688291 Dananjoyo, R., Cahaya, F., & Udin, U. (2022). The role of sustainable service quality in achieving customer loyalty in the residential housing industry. International Journal of Sustainable Development and Planning, 17(7), 2059-2068. https://doi.org/10.18280/ijsdp.170706 David, O. (2024). Exploring project managers influence on client satisfaction: the uba Nigeria perspective. Open Journal of Business and Management, 12(03), 1882-1902. https://doi.org/10.4236/ojbm.2024.123100 Dewi, M. (2024). The mediating role of customer trust in the effect of service quality and customer perceived value on customer satisfaction. Jurnal Ilmiah Manajemen Kesatuan, 12(1), 129-140. https://doi.org/10.37641/jimkes.v12i1.2396 Durdyev, S., Ihtiyar, A., Banaitis, A., & Thurnell, D. (2018). The construction client satisfaction model: a pls-sem approach. Journal of Civil Engineering and Management, 24(1), 31-42. https://doi.org/10.3846/jcem.2018.297 Dzin, N., & Lay, Y. (2021). Validity and reliability of adapted self-efficacy scales in Malaysian context using pls-sem approach. Education Sciences, 11(11), 676. https://doi.org/10.3390/educsci11110676 Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American journal of theoretical and applied statistics, 5(1), 1-4. Fang, Y., Qureshi, I., Sun, H., McCole, P., Ramsey, E., & Lim, K. (2014). Trust, satisfaction, and online repurchase intention: the moderating role of perceived effectiveness of e-commerce institutional mechanisms. Mis Quarterly, 38(2), 407–427. https://doi.org/10.25300/misq/2014/38.2.04 Farini, A., & Nugroho, A. (2019). Analysis of price fairness toward work quality and user satisfaction for architectural network. Matec Web of Conferences, 258, 02023. https://doi.org/10.1051/matecconf/201925802023 Forcada, N., Gangolells, M., Casals, M., & Macarulla, M. (2017). Factors affecting rework costs in construction. Journal of Construction Engineering and Management, 143(8). https://doi.org/10.1061/(asce)co.1943-7862.0001324 Forsythe, P. (2016). Construction service quality and satisfaction for a targeted housing customer. Engineering Construction & Architectural Management, 23(3), 323–348. https://doi.org/10.1108/ecam-05-2015-0076 Gong, T., & Yi, Y. (2018). The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries. Psychology and Marketing, 35(6), 427-442. https://doi.org/10.1002/mar.21096 Grazhdani, S., & Merollari, K. (2015). The influence of demographic factor on customer service quality perception. European Journal of Economics and Business Studies, 2(1), 155. https://doi.org/10.26417/ejes.v2i1.p155-167 Guo, L., Li, H., & Zhang, C. (2016). Transaction costs in construction projects under uncertainty. Kybernetes, 45(6), 866-883. https://doi.org/10.1108/k-10-2014-0206 Haglund, P. (2024). Logistics Organization Design for Building Contractors (Doctoral dissertation, Linköping University Electronic Press). https://doi.org/10.3384/9789180755306 Hair, J., Hollingsworth, C., Randolph, A., & Chong, A. (2017). An updated and expanded assessment of pls-sem in information systems research. Industrial Management & Data Systems, 117(3), 442-458. https://doi.org/10.1108/imds-04-2016-0130 Hair, J., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 26(2), 106-121. https://doi.org/10.1108/ebr-10-2013-0128 Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., Ray, S., ... & Ray, S. (2021). An introduction to structural equation modeling. Partial least squares structural equation modeling (PLS-SEM) using R: a workbook, 1-29. https://doi.org/10.1007/978-3-030-80519-7_1 Harahap, M. (2024). Geopatial technologies in civil engineering: a critical literature. IJEET, 2(2), 274-281. https://doi.org/10.61991/ijeet.v2i2.50 Haverila, M. & Twyford, J. (2021). Customer satisfaction, value for money and repurchase intent in the context of system delivery projects: a longitudinal study. International Journal of Managing Projects in Business, 14(4), 936–959. https://doi.org/10.1108/ijmpb-03-2020-0102 Hayat, A., Shateri, K., Fard, S., Babak, E., & Dehsorkhi, H. (2023). Psychometric properties of the Persian version of the physician teaching self-efficacy questionnaire. BMC Medical Education, 23(1). https://doi.org/10.1186/s12909-023-04130-6 Hoe, L. & Mansori, S. (2018). The effects of product quality on customer satisfaction and loyalty: evidence from Malaysian engineering industry. International Journal of Industrial Marketing, 3(1), 20. https://doi.org/10.5296/ijim.v3i1.13959 Hussain, S., Zhu, F., & Ali, Z. (2019). Examining influence of construction projects' quality factors on client satisfaction using partial least squares structural equation modeling. Journal of Construction Engineering and Management, 145(5). https://doi.org/10.1061/(asce)co.1943-7862.0001655 Ismail, W., Adnan, H., Hassan, A., Mahat, N., & Baharuddin, H. (2019). Significant factors affecting civil engineering project performance. Matec Web of Conferences, 266, 01013. https://doi.org/10.1051/matecconf/201926601013 Kareem, N., & Ulutagay, P. (2022). The factors effects on quality management system in construction. International Journal of Engineering and Management Research, 12(4), 72-78. https://doi.org/10.31033/ijemr.12.4.11 Kärnä, S., Junnonen, J., & Sorvala, V. (2009). Modelling structure of customer satisfaction with construction. Journal of Facilities Management, 7(2), 111-127. https://doi.org/10.1108/14725960910952505 Kartika, C., Dandy, F., & Soenarmi S. (2024). The Influence of Referral Marketing and Customer Trust on Purchasing Decisions Through Customer Satisfaction at PT. Dharma Lautan Utama Surabaya. IJEBD (International Journal of Entrepreneurship and Business Development), 7(2), 345-352. https://doi.org/10.29138/ijebd.v7i2.2660 Kihan, C., & Shin, J. (2010). The antecedents and consequents of relationship quality in internet shopping. Asia Pacific Journal of Marketing and Logistics, 22(4), 473-491. https://doi.org/10.1108/13555851011090510 Kock, N. (2011). Using warps in e-collaboration studies. International Journal of E-Collaboration, 7(2), 1–18. https://doi.org/10.4018/jec.2011040101 Kock, N. (2015). Common method bias in PLS-SEM. International Journal of E-Collaboration, 11(4), 1–10. https://doi.org/10.4018/ijec.2015100101 Kock, N., & Hadaya, P. (2016). Minimum sample size estimation in pls‐sem: the inverse square root and gamma‐exponential methods. Information Systems Journal, 28(1), 227-261. https://doi.org/10.1111/isj.12131 Lee, H. (2013). Major moderators influencing the relationships of service quality, customer satisfaction and customer loyalty. Asian Social Science, 9(2). https://doi.org/10.5539/ass.v9n2p1 Lixiang C. (2022). Research on civil engineering management and engineering cost control. The Frontiers of Society Science and Technology, 4(1). https://doi.org/10.25236/fsst.2022.040109 Ljevo, Ž., Vukomanović, M., & Rustempašić, N. (2017). Analyzing significance of key quality factors for management of construction projects. Gradevinar, 69(5), 359-366. https://doi.org/10.14256/jce.1723.2016 Love, P. E., Irani, Z., & Edwards, D. J. (2004). A rework reduction model for construction projects. IEEE transactions on engineering management, 51(4), 426-440. Miao, Y. (2023). Research on Quality Management Mode of Construction Project Based on Network Application Concept. Manufacturing and Service Operations Management, 4(4), 73–78. https://doi.org/10.23977/msom.2023.040408 Milan, G., Eberle, L., & Bebber, S. (2015). Perceived value, reputation, trust, and switching costs as determinants of customer retention. Journal of Relationship Marketing, 14(2), 109-123. https://doi.org/10.1080/15332667.2015.1041353 Milion, R., Alves, T., & Paliari, J. (2017). Impacts of residential construction defects on customer satisfaction. International Journal of Building Pathology and Adaptation, 35(3), 218-232. https://doi.org/10.1108/ijbpa-12-2016-0033 Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38. https://doi.org/10.2307/1252308 Mu, R., & Zhao, X. (2024). How do institutional dimensions of open government data affect innovation? Evidence from research institutes in China. Aslib Journal of Information Management. https://doi.org/10.1108/ajim-07-2023-0243 Neyestani, B. (2016). Effectiveness of quality management system (QMS) on construction projects. Available at SSRN 2947712. https://doi.org/10.2139/ssrn.2960422 Nhung, T. B., Nguyen, T. N., Nguyen, N. N. Y., Nguyen, H. T., & Le, T. S. (2024). The green transformational leadership, green human resource management, green innovation and sustainable performance: Evidence from Vietnam. Business & IT, 14(1), 91–105. https://doi.org/10.14311/bit.2024.01.09 Nzekwe-Excel, C. (2012). Satisfaction assessment in construction projects: a conceptual framework. Built Environment Project and Asset Management, 2(1), 86-102. https://doi.org/10.1108/20441241211235071 Nzekwe-Excel, C., Nwagboso, C., Georgakis, P., & Proverbs, D. (2010). Integrated framework for satisfaction assessment in construction sector. Journal of Engineering Design and Technology, 8(2), 168-188. https://doi.org/10.1108/17260531011062546 Ogwueleka, A. (2013). A review of safety and quality issues in the construction industry. Journal of Construction Engineering and Project Management, 3(3), 42-48. https://doi.org/10.6106/jcepm.2013.3.3.042 Okereke, R., Pepple, D., & Ihekweme, N. (2022). Assessment of the major contractors' selection criteria and their impacts in civil engineering construction projects. Itegam- Journal of Engineering and Technology for Industrial Applications (Itegam-Jetia), 8(36). https://doi.org/10.5935/jetia.v8i36.820 Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of marketing research, 17(4), 460-469. Othman, A. (2015). An international index for customer satisfaction in the construction industry. International Journal of Construction Management, 15(1), 33–58. https://doi.org/10.1080/15623599.2015.1012140 Panahi, S. (2023). Development and validation of a modified libqual scale in health sciences libraries: application of structural equation modeling. Journal of the Medical Library Association Jmla, 111(4), 792–801. https://doi.org/10.5195/jmla.2023.1348 Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perceptions of service quality. Journal of retailing, 64(1), 12. Pinto, J. K., & Slevin, D. P. (1988, June). Critical success factors across the project life cycle. Drexel Hill, PA: Project Management Institute. Pujari, R. (2023). The role of civil engineers in large-scale hydropower projects. International Journal of Hydropower and Civil Engineering, 4(2), 25–28. https://doi.org/10.22271/27078302.2023.v4.i2a.33 Purwanto, S., Nungraha, A. R., Harahap, M. A. K., & Fitri, I. I. (2024). Integration of Building Information Modelling (BIM) in Civil Engineering Project: A Literature Review. Indonesia Journal of Engineering and Education Technology (IJEET), 2(2), 319-328. https://doi.org/10.61991/ijeet.v2i2.56 Rahman, A., & Alzubi, Y. (2015). Exploring key contractor factors influencing client satisfaction level in dealing with construction project: an empirical study in Jordan. International Journal of Academic Research in Business and Social Sciences, 5(12). https://doi.org/10.6007/ijarbss/v5-i12/1935 Rani, A., Singh, R., Taneja, S., Prasad, A., & Dhiman, S. (2021). A review on key performance indicators for measuring real estate project success. International Journal of Sustainable Development and Planning, 16(4), 791-800. https://doi.org/10.18280/ijsdp.160420 Roemer, E., Schuberth, F., & Henseler, J. (2021). Htmt2–an improved criterion for assessing discriminant validity in structural equation modeling. Industrial Management & Data Systems, 121(12), 2637-2650. https://doi.org/10.1108/imds-02-2021-0082 Rosihaza, Y. (2023). Determinants of social entrepreneurship from an Islamic perspective. I-iECONS, 648–661. https://doi.org/10.33102/iiecons.v10i1.46 Saleem, M., Zahra, S., & Yaseen, A. (2017). Impact of service quality and trust on repurchase intentions – the case of Pakistan airline industry. Asia Pacific Journal of Marketing and Logistics, 29(5), 1136-1159. https://doi.org/10.1108/apjml-10-2016-0192 Seren, N. & Altıntaş, M. H. (2023). Marka kişiliğinin büyük veri kapsamında duygu analizi yöntemiyle belirlenmesi: Hızlı sonuç almaya odaklanmış bir uygulama, İşletme Araştırmaları Dergisi, 15(4), 2763-2779 Setiawan, E., Wati, S., Wardana, A., & Ikhsan, R. (2020). Building trust through customer satisfaction in the airline industry in Indonesia: Service quality and price fairness contribution. Management Science Letters, 10(5), 1095-1102. https://doi.org/10.5267/j.msl.2019.10.033 Shaawat, M. (2023). A performance quality index to assess professional conduct of contractors at sustainable construction projects in Saudi Arabia. Sustainability, 15(9), 7500. https://doi.org/10.3390/su15097500 Shebob, A., Shah, R., & Mhalas, A. (2013). A review of customer satisfaction factors in Libyan housing projects. Journal of Construction Engineering and Project Management, 3(4), 26-34. https://doi.org/10.6106/jcepm.2013.3.4.026 Shehu, S. (2021). A review of time management factors in construction project delivery. Journal of Project Management Practice, 1(2), 34–45. https://doi.org/10.22452/jpmp.vol1no2.3 Shiau, W., Sarstedt, M., & Hair, J. (2019). Internet research using partial least squares structural equation modeling (pls-sem). Internet Research, 29(3), 398-406. https://doi.org/10.1108/intr-10-2018-0447 Siahaan, A., & Thiodore, J. (2022, January). Analysis Influence of Consumer Behavior to Purchase Organic Foods in Jakarta. In 6th International Conference of Food, Agriculture, and Natural Resource (IC-FANRES 2021) (pp. 57-65). Atlantis Press. Sivo, S. A., Saunders, C., Chang, Q., & Jiang, J. J. (2006). How low should you go? Low response rates and the validity of inference in IS questionnaire research. Journal of the association for information systems, 7(1), 17. Stransky, M., & Matejka, P. (2019). Digital quality management in construction industry within BIM projects. Eng. Rural Dev, 18, 1707-1718. https://doi.org/10.22616/erdev2019.18.n494 Tabish, S. & Jha, K. (2012). Success traits for a construction project. Journal of Construction Engineering and Management, 138(10), 1131–1138. https://doi.org/10.1061/(asce)co.1943-7862.0000538 Varma, A. (2019). Do culturally intelligent management accountants share more knowledge? The mediating role of coopetition as evident from PLS-SEM and FSQCA. Theoretical Economics Letters, 09(01), 100–118. https://doi.org/10.4236/tel.2019.91009 Wang, C. J., Wang, Y. F., & Song, Y. (2014). A Study of PCI Model in Construction Quality Control. Advanced Materials Research, 860, 3041-3044. https://doi.org/10.4028/www.scientific.net/amr.860-863.3041 Wicaksari, P. (2024). The influence of green quality of work life, green employee engagement, and green rewards on green employee retention in SME employees. Small Business International Review, 8(1), e627. https://doi.org/10.26784/sbir.v8i1.627 Willar, D., Trigunarsyah, B., Dewi, A., & Makalew, F. (2022). Evaluating quality management of road construction projects: a Delphi study. The TQM Journal, 35(7), 2003-2027. https://doi.org/10.1108/tqm-04-2022-0132 Williams, P., Ashill, N., Naumann, E., & Jackson, E. (2015). Relationship quality and satisfaction: customer-perceived success factors for on-time projects. International Journal of Project Management, 33(8), 1836-1850. https://doi.org/10.1016/j.ijproman.2015.07.009 Yuan, B. (2023). The prospects of building information modeling (BIM) and intelligent construction in civil engineering for digital transformation. Academic Journal of Science and Technology, 8(1), 52–55. https://doi.org/10.54097/ajst.v8i1.13987 Zadkarim, S., Emari, H., Sanatkar, S., & Barghlame, H. (2011). Environmental quality as an important dimension of customer satisfaction in apartment industry. African Journal of Business Management, 5(17), 7272-7283. https://doi.org/10.5897/ajbm10.995 Zahid, I. & Rao, Z. (2022). Social capital and loan credit terms: does it matter in microfinance contract? Journal of Asian Business and Economic Studies, 30(3), 187-209. https://doi.org/10.1108/jabes-10-2021-0185 Zaray, A., Hasan, A., Johari, S., Hashmat, P., & Jha, K. (2022). Client and contractor perspectives on attributes affecting construction quality in a war-affected region. Engineering Construction & Architectural Management, 30(10), 4762-4781. https://doi.org/10.1108/ecam-01-2022-0059