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Growing Science » Journal of Project Management » Performance measurement: Key performance indicators as drivers in assessing risk and improving value in the services sector

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Journal of Project Management

ISSN 2371-8374 (Online) - ISSN 2371-8366 (Print)
Quarterly Publication
Volume 9 Issue 4 pp. 403-420 , 2024

Performance measurement: Key performance indicators as drivers in assessing risk and improving value in the services sector Pages 403-420 Right click to download the paper Download PDF

Authors: Mohammad Salameh Almasarweh, Hanadi lbrahim AlHassan, Sohail Mohamad Bani Mustafa, Abd Al-Salam Ahmad Al-Hamad, Maher Nawasra, Ahmad Y. A. Bani Ahmad, Lama Ahmad Alsmadi

DOI: 10.5267/j.jpm.2024.7.006

Keywords: Key Performance Indicators, Risk Assessment, Value Improvement, Implementation and monitoring, Continuous improvement

Abstract: The research investigated the relationship among Key Performance Indicators (KPIs), risk assessment capabilities and value creation in service sector firms. The study also sought to examine the effect of KPI`s components on risk assessment & value capitalisation, and how they either facilitate or hinder implementation, monitoring and continuous improvement processes. In this context, a quantitative cross-sectional research design was applied using an online survey of shared middle and senior managers in service organizations. After filtering, the final version of segmented sample included a total of 215 respondents engaged in different service businesses. The analysis was determined using Partial Least Squares Structural Equation Modeling. The results showed that all components of KPIs have significant positive relationships with risk assessment and value improvement outcomes First, performance drivers were found to be the most significant predictor of both constructs. As such, the results show that both risk assessment and value improvement had a positive effect on implementation/monitoring processes which in turn enabled continuous improvements. Performance measurement, risk management and value creation in service organizations: A performance at-risk-based conceptual model. The results have numerous managerial, practical and policy implications for the service sector. This drives home the necessity of creating integrated KPI systems that include risk assessment and value improvement factors. In building on existing theory, the study is of substantial interest in that it provides empirical evidence for these organizational mechanisms related to service organizations. Resilient Organizations in the Service Sector picture of Resilience across Performance Management with KPIs, Risk Assessment and Value Creation strategies offering a comprehensive foundation for sustainable organizational success.

How to cite this paper
Almasarweh, M., AlHassan, H., Mustafa, S., Al-Hamad, A., Nawasra, M., Ahmad, A & Alsmadi, L. (2024). Performance measurement: Key performance indicators as drivers in assessing risk and improving value in the services sector.Journal of Project Management, 9(4), 403-420.

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Journal: Journal of Project Management | Year: 2024 | Volume: 9 | Issue: 4 | Views: 821 | Reviews: 0

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