The aim of this study is to investigate the effects of customer satisfaction and customer delight on customer loyalty through customer retention. Data were collected using a questionnaire developed based on the literature and administered to a sample of restaurant customers consisting of 376 customers. Using IBM SPSS and AMOS software for data analyses, the results indicate that customer retention had a perfect mediating role in the effect of customer satisfaction on customer loyalty and a partial mediating role in the effect of customer delight on customer loyalty. The study provided several contributions. A key contribution to researchers is that the effect of customer satisfaction on other variables, particularly customer loyalty should be assessed in terms of its direct and indirect effects. A basic contribution to managers is that both satisfied and delighted customers have potential intentions to defect, hence, retaining customers is a crucial step to ensure loyalty. Delighted customers are more likely to be retained and retained customers are ready to be loyal customers.

Due to the slowdown of the world economy, the growth of the world's automobile manufacturing industry has declined. As a result, the production rate of automotive parts tends to decrease as well. The objective of this study was to investigate the guidelines for managing the automotive parts manufacturing for sustainable success. The study was conducted qualitatively and quantitatively. The results of the study revealed four components of the management of the automotive parts manufacturing industry; namely, 1) development of servitization, 2) development of organization, 3) development of labor skill, and 4) development of technology. As for the analysis of the second-order confirmatory factor model developed, it was found that the model passed the assessment criteria and was consistent with the empirical data.

This study aims to examine the role of innovation strategies in mediating Covid-19 perceptions and entrepreneurial orientation on the performance of endek weaving craft business in Bali Province. The theoretical basis used is RBV (Resources Based View) which argues that each company has varying resources with differences in resulting performances. The test was carried out by quantitative analysis using a Structural Equation Model (SEM) based on Partial Least Square (PLS). Data were collected from 139 MSME of endek weaving craftsmen. The results of testing the effect of Covid-19 perceptions and entrepreneurial orientation on business performance were insignificant. Meanwhile, those on innovation strategies and entrepreneurial orientation were positively significant. The results of testing the effect of innovation strategy on business performance and collaboration between the government and the private sector in moderating the innovation strategy on business performance were positively significant and insignificant. The results of testing the effect of innovation strategies mediating Covid-19 perceptions on business performance and mediating entrepreneurial orientation on business performance were positively significant. The study actually confirms that the innovation strategy is a strong mediating variable to bridge the relationships between entrepreneurial orientation variables, Covid-19 perceptions, and business performance. The collaboration between the government and the private sector is also an insignificant moderator to achieve the business performance of MSME actors.

This paper aims to investigate sustainable tourism supply chains by examining the roles of environmental management, social support, and financial performance of tourist destination agencies. By placing the mediating role of innovativeness, this study developed a theoretical framework to explore the antecedents of tourism supply chain management. This research was conducted in a national park in Central Sulawesi, Indonesia, with 176 samples from tourism business actors. By using purposive sampling method, data analysis was performed using Partial Least Square-Structural Equation Modeling (PLS-SEM). The results of the analysis show a positive and significant influence of environmental management, social support, and financial performance on managerial innovation. These variables in the next analysis are estimated as antecedents of sustainable supply chain management (SSCM) in tourism, indicating positive and significant effects resulting from the analysis. In particular, the analysis also raises the important role of managerial innovation in improving the performance of sustainable supply chain management (SSCM) in tourism. Empirically, these findings underscore that the greater capabilities of the tourism organization in consolidating organizational resources, organizational performance and social support is more likely to increase the sustainability of SCM.

This study aims to assess the influence of green HR management and Green Supply Chain on practices for initiating green business and environmental sustainability. The research also incorporated the mediation role of environmental sustainability between green HR practices, Green Supply Chain, and green business. A structural study methodology was used with 220 samples drawn from manufacturing companies in the province of Central Java. A questionnaire was used to collect data. The PLS(SEM) was also utilized to assess the constructs' reliability and validity as well as investigate their hypothesized links. The finding of this study indicates that environmental sustainability significantly mediates the relationship between green HRM, green supply chain, and green business. The research also finds a positive relationship between green HRM, environmental sustainability, and green businesses. Similarly, findings also found a significant relationship between green supply chain, environmental sustainability, and green industries. The results of this study can be applied to strengthen the resource based theory and literature of HRM and supply chain management. There are several practical managerial implications for improving the performance of manufacturing companies in Central Java. They provide recommendations for practitioners and managers to improve the business performance of companies based on green HRM, green supply chain, and environmental sustainability.

Scientific breakthroughs in the field of the supply chain must keep pace with technological advancements and environmental changes. Modifying processes, systems, structures, roles, and skills is the goal. The relevance of staff training and the necessity for technology is currently a hot topic in managing changes in the concept of the supply chain in retail business. The purpose of this study is to classify and identify journal and conference articles and undertake analysis of the present paper to develop a deep comprehension of the supply chain in retail business. A systematic mapping study (SMS) examines scientific publications produced over time, focus, locus, and the most widely investigated type of research. It is also the most widely used research method. The SMS technique follows well-established empirical guidelines, and the mapping data is based on Scopus. According to SMS research findings on organizational change, 68 studies match the inclusion criteria. By paper type, method, focus, locus, and year of research publication, we divided 68 publications into topic groups. The current studies are then categorized and quantified based on multiple parameters, topic descriptions, and current research trends.

This study develops a research framework to study the impact of green supply chains with three dimensions, namely green purchasing, green manufacturing, and green marketing to achieve competitive advantage with the existence of organizational ambidexterity as a mediating variable in Jordanian industrial companies. The study targeted the most important Jordanian industrial companies, which included 46 industrial companies out of 66 companies listed on the Amman Stock Exchange. The researchers personally administered 181 questionnaires, responses were analyzed using descriptive statistics, and the appropriate statistical methods were chosen to test the hypotheses of the study and reach its results. The findings indicate that all elements of green supply chain management, namely green purchasing, green manufacturing, and green marketing had a significant impact on competitive advantage. Also, green manufacturing and green marketing had a significant effect on organizational ambidexterity, but there was no significant impact for green purchasing on organizational ambidexterity, finally, the results of the study showed that organizational ambidexterity plays a significant mediating role in the relationship between green manufacturing, green marketing, and competitive advantage.

Blockchain is a new boom for the use of the Internet and will change the way in accounting and auditing as well as management accounting (MA); Blockchain as the biggest evidence of the growing use of this technology in the accounting field, its use leads to lower costs in the long run, avoiding human errors and controlling manipulation and fraud through immediate control of information and enhancing its integrity. However, this paper aims to investigate the impact of management accounting and Blockchain technology characteristics on supply chain efficiency in Jordanian Manufacturing Companies (JMC). Besides, the descriptive approach was conducted using the survey, 258 respondents were included in the survey from JMC. The results indicated that the characteristics of Blockchain technology and MA has a positive and significant impact on the efficiency of supply chains in JMC. However, this paper contributes to identifying the characteristics of Blockchain as well as management accounting methods and their role in increasing the efficiency of supply chains; to survive and continue in different business environments.

This study examined the relationship among blockchain technology utilization, information sharing, supply chain flexibility, and competitive advantage in UAE financial institutions. For this purpose, a theoretical framework was examined regarding the relationship among blockchain technology utilization, information sharing, supply chain flexibility, and competitive advantage. Additionally, mediating effect of supply chain flexibility was also examined. This research is cross-sectional by design. The respondents collected the data in the form of questionnaires. The response rate of this study was 63.03%. The data collected was examined by Smart PLS. The study's findings confirm that supply chain flexibility is affected by blockchain technology and information technology, which affects the financial institutes' competitive advantage. The implications of these findings cannot be neglected in the financial industry.

This study aims to examine the effect of supplier integration on supply chain performance by moderating supply chain transformational leadership styles. The design used in this study is hypothesis testing with two hypotheses and using path analysis. The population of the respondents from this study were 550 manufacturing companies in Jakarta with data collection were performed through online questionnaires and the number of samples that met the criteria for analysis from 150 manufacturing companies represented by leaders in the supply chain management section. The results of this study indicate that supplier integration has a positive effect on supply chain performance, transformational leadership style has a positive effect on supply chain performance and supplier integration has a positive effect on transformational leadership style in Indonesian manufacturing companies. The results of the study can be a reference for decision makers and supply chain management leaders to implement supply chain management strategies in the form of integration with suppliers to improve the company's supply chain performance and to consider the influence of supply chain transformational leadership styles to maintain the sustainability of long-term relationships with suppliers in multinational companies which already has a standard and standard system.