The purpose of this study is to explore the role of implementing e-supply chain management (E-SCM) on the competitive position of companies and whether implementing customer relationship management (CRM) can affect the relationship between E-SCM and competitive advantage. To achieve this objective, a quantitative approach was utilized. A total of 300 questionnaires were distributed where 243 questionnaires were returned, with 17 incomplete questionnaires being excluded, leaving 226 usable questionnaires. PLS-SEM software was used to analyze the data. The results of this study demonstrate the imperative role of implementing E-SCM and CRM on creating a competitive advantage for firms. It also shows that CRM mediates the relationship between E-SCM and competitive advantage, suggesting that utilizing different technologies can help firms better communicate with their customers and thus better serve them which in turn will enhance customers’ satisfaction and thus boost the competitive position of the firm.

The purpose of the article is to determine the factors affecting the satisfaction of Duy Tan University students for online learning during the acute respiratory infection caused by the new strain of Coronavirus (Covid-19). Based on survey, analysis, processing and evaluation of the obtained results, the article aims to focus the analysis within specific limits with the goal of honestly reflecting and thereby offering solutions for the effective use of online learning in the learning process of students. The results show that there are five factors affecting student satisfaction, in order of influence, as follows: (1) Tuition fees; (2) Teaching staff; (3) Interoperability; (4) Facilities and (5) Training programs. Based on these results, the Board of Directors of Duy Tan University will change several factors in order to improve student satisfaction in online learning in the near future.

Commuterline plays an important role for transportation planning in Indonesia, and it is essential to learn more on how to motivate people to actively use this public transportation facility. This paper presents an empirical investigation to explore different factors influencing the use of this publica transportation facility. The proposed study develops a questionnaire in Likert scale and distributes it among 374 people who had good experience of using commuterline in their daily lives. The questionnaire is designed to learn the effects of environmental, individual, consumer resources and psychological factors. Using some statistical techniques, the study has determined that psychological factors are the most important elements influencing consumer behavior to use this public transportation followed by consumer resources, product knowledge and individual characteristics.