The impact of artificial intelligence on the development of electronic financial services

AL-Habashneh, A.; Al-Daoud, K.; Oraini, B.; Mohammad, S.; Vasudevan, A.; Al-Habashneh, O.; Xiao, L.

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International Journal of Data and Network Science

ISSN 2561-8156 (Online) - ISSN 2561-8148 (Print) Quarterly Publication Volume 9 Issue 2 pp. 317-322 , 2025

The impact of artificial intelligence on the development of electronic financial services Pages 317-322 Download PDF

Authors: Amjad Ghazi AL-Habashneh, Khaleel Ibrahim Al-Daoud, Badrea Al Oraini, Suleiman Ibrahim Shelash Mohammad, Asokan Vasudevan, Omar Amjad Al-Habashneh, Lian Xiao

DOI: 10.5267/j.ijdns.2024.8.012

Keywords: Artificial intelligence, Electronic financial services, Commercial banks, Jordan

Abstract: The study aimed to examine the impact of artificial intelligence on the development of electronic financial services. The population of the study involves employees from Jordanian commercial banks distributed across branches and the general administration. The researcher used a survey as the study instrument to collect data from the study sample, with 356 surveys distributed via a link. The Statistical Package for the Social Sciences (SPSS) was used to analyze the data. The results showed an impact of using artificial intelligence on the development of electronic financial services in Jordanian commercial banks. One of the prominent recommendations was for the management of commercial banks to keep pace with the advancements and developments in artificial intelligence and the expert systems environment by providing advanced operating and storage systems to keep up with the developments in electronic financial services.

How to cite this paper

 AL-Habashneh, A., Al-Daoud, K., Oraini, B., Mohammad, S., Vasudevan, A., Al-Habashneh, O & Xiao, L. (2025). The impact of artificial intelligence on the development of electronic financial services.International Journal of Data and Network Science, 9(2), 317-322.

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