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Growing Science » International Journal of Data and Network Science » The mediating role of social media marketing effectiveness in the relationship between customer engagement and brand loyalty: A study of Amazon as a retail brand stor

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International Journal of Data and Network Science

ISSN 2561-8156 (Online) - ISSN 2561-8148 (Print)
Quarterly Publication
Volume 8 Issue 4 pp. 2367-2374 , 2024

The mediating role of social media marketing effectiveness in the relationship between customer engagement and brand loyalty: A study of Amazon as a retail brand stor Pages 2367-2374 Right click to download the paper Download PDF

Authors: Aang Munawar, Ani Mekaniwati, Abdul Thalib Bon, Iswandi Sukartaatmadja

DOI: 10.5267/j.ijdns.2024.5.020

Keywords: Marketing Orientation, Social Media Marketing, Economics, Business Performance, MSMEs

Abstract: This research aims to analyze the sustainability challenges in small and medium-scale enterprises in Indonesia, focusing on marketing orientation, social media marketing, and three domains of business performance, namely economic, social and environmental aspects. Data from 238 respondents in Pekalongan, Central Java Province, Indonesia, were analyzed using the SEM-PLS method. These findings support six hypotheses revealing the impact of marketing orientation on various aspects of business performance (economic/social/environmental) and the influence of social media marketing on economic, environmental, and social dimensions. The results have significant implications for SMEs in Indonesia. The findings highlight the need for improvement in sustainability practices, such as increasing alignment between marketing orientation and social media marketing strategies.

How to cite this paper
Munawar, A., Mekaniwati, A., Bon, A & Sukartaatmadja, I. (2024). The mediating role of social media marketing effectiveness in the relationship between customer engagement and brand loyalty: A study of Amazon as a retail brand stor.International Journal of Data and Network Science, 8(4), 2367-2374.

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Journal: International Journal of Data and Network Science | Year: 2024 | Volume: 8 | Issue: 4 | Views: 712 | Reviews: 0

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