How to cite this paper
Ali, I & Naushad, M. (2024). The online grocery shopper's dilemma: Understanding the role of mediating risk on customer satisfaction.International Journal of Data and Network Science, 8(4), 2341-2350.
Refrences
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Auka, D.O., Bosire, J.N., & Matern, V. (2013). Perceived service quality and consumer loyalty in retail banking in Kenya. British Journal of Marketing Studies, 1(3), 32-61.
Aylott, R., & Mitchell, V. W. (1998). An exploratory study of grocery shopping stressors. International Journal of Retail & Distribution Management, 26(9), 362-373.
Babin, B., & Zikmund, W. (2016). Exploring marketing research/Barry J. Babin, William G. Zikmund.
Baltas, G., & Papastathopoulou, P. (2003). Shopper characteristics, product and store choice criteria: a survey in the Greek grocery sector. International Journal of Retail & Distribution Management, 31(10), 498-507.
Barsky, J. D., & Labagh, R. (1992). A strategy for customer satisfaction. Cornell Hotel and Restaurant Administration Quarterly, 33(5), 32-40.
Bhatnagar, A., Misra, S., & Rao, H.R. (2000). On risk, convenience and Internet shopping behaviour. Communication of the ACM, 43, 98-105.
Cardozo, R. N. (1965). An experimental study of customer effort, expectation, and satisfaction. Journal of Marketing Re-search, 2(3), 244-249.
Cassill, N. L., Thomas, J. B., & Bailey, E. M. (1997). Consumers' definitions of apparel value: An investigation of depart-ment store shoppers. Journal of Fashion Marketing and Management: An International Journal, 1(4), 308-321.
Giese, J. L., & Cote, J. A. (2000). Defining consumer satisfaction. Academy of Marketing Science Review, 1(1), 1-22.
Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective. Upper Saddle River, NJ: Pearson.
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Evaluation of the structural model. In Partial least squares structural equation modeling (PLS-SEM) using R: A workbook (pp. 115–138). Springer Inter-national Publishing. https://doi. org/10.1007/978-3-030-80519-7_6
Helgesen, Ø. (2006). Are loyal customers profitable? Customer satisfaction, customer (action) loyalty and customer prof-itability at the individual level. Journal of marketing management, 22(3-4), 245-266.
Heskett, J. L. (1977). Logistics: essential to strategy. Harvard Business Review, 55(6), 85-96
Marshall, C., & Rossman, G. (2016). Designing qualitative research (6th ed.). Thousand Oaks, CA: Sage.
Melis, K., Campo, K., Lamey, L., & Breugelmans, E. (2016). A bigger slice of the multichannel grocery pie: when does consumers’ online channel use expand retailers’ share of wallet? Journal of Retailing, 92(3), 268- 286.
Monette, D. R., Sullivan, T. J., & DeJong, C. R. (2005). Applied Social Research: A Tool for the Human Services (6th ed.).
Nagengast, L., Evanschitzky, H., Blut, M., & Rudolph, T. (2014). New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link. Journal of Retailing, 90(3), 408–427. https://doi.org/10.1016/j.jretai.2014.04.001
Oliver, R. L. (1997). Customer satisfaction with service. Handbook of services marketing and management, 247254.
Preibusch, S. (2013). Guide to measuring privacy concern: review of survey and observational instruments. International Journal of Human-Computer Studies, 71(12), 1133-1143.
Ramus, K. & Nielsen, N. A. (2005). Online grocery retailing: What do consumers think?. Internet Research, 15(3), 335-352.
Seitz, C. (2013, June). E-grocery as new innovative distribution channel in the German food retailing. International Con-ference, Zadar, Croatia
Sekaran, U. (2003). Determining sample size. Sekaran. Uma (4th Eds.), Research Methods for Business: A Skill Building Approach, 263–298
Sirohi, N., McLaughlin, E. W., & Wittink, D. R. (1998). A model of consumer perceptions and store loyalty intentions for a supermarket retailer. Journal of retailing, 74(2), 223-245.
Tauber, E. M. (1972). Marketing notes and communications: Why do people shop?. Journal of Marketing, 36(4), 46-49.
Teller, C., Alexander, A., & Floh, A. (2016). The impact of competition and cooperation on the performance of a retail ag-glomeration and its stores. Industrial Marketing Management, 52, 6-17.
Tsydybey, N. (2014). Consumer intentions to buy grocery products online: A comparison between the Netherlands and Russia. (Master’s Thesis, Tilburg University, Netherlands).
Yang, Q., Pang, C., Liu, L., Yen, D. C., & Tarn, J. M. (2015). Exploring consumer perceived risk and trust for online pay-ments: An empirical study in China’s younger generation. Computers in Human Behavior, 50, 9-24.
Yin, R. K. (2018). Case Study Research and Applications (5th Ed). Sage.
Zaini, Z.M.M., Ramli, N., Ghani, F.A., Samsudin, A., Hamid, M., Jusoff, K., Ngali, N., Rahmat, N., Khalid, K., & Mu-sa, M. (2011). Online grocery shopping: The affect of time availability on Malaysian consumer preference. World Ap-plied Science Journal, 12, 60-67.
Auka, D.O., Bosire, J.N., & Matern, V. (2013). Perceived service quality and consumer loyalty in retail banking in Kenya. British Journal of Marketing Studies, 1(3), 32-61.
Aylott, R., & Mitchell, V. W. (1998). An exploratory study of grocery shopping stressors. International Journal of Retail & Distribution Management, 26(9), 362-373.
Babin, B., & Zikmund, W. (2016). Exploring marketing research/Barry J. Babin, William G. Zikmund.
Baltas, G., & Papastathopoulou, P. (2003). Shopper characteristics, product and store choice criteria: a survey in the Greek grocery sector. International Journal of Retail & Distribution Management, 31(10), 498-507.
Barsky, J. D., & Labagh, R. (1992). A strategy for customer satisfaction. Cornell Hotel and Restaurant Administration Quarterly, 33(5), 32-40.
Bhatnagar, A., Misra, S., & Rao, H.R. (2000). On risk, convenience and Internet shopping behaviour. Communication of the ACM, 43, 98-105.
Cardozo, R. N. (1965). An experimental study of customer effort, expectation, and satisfaction. Journal of Marketing Re-search, 2(3), 244-249.
Cassill, N. L., Thomas, J. B., & Bailey, E. M. (1997). Consumers' definitions of apparel value: An investigation of depart-ment store shoppers. Journal of Fashion Marketing and Management: An International Journal, 1(4), 308-321.
Giese, J. L., & Cote, J. A. (2000). Defining consumer satisfaction. Academy of Marketing Science Review, 1(1), 1-22.
Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective. Upper Saddle River, NJ: Pearson.
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Evaluation of the structural model. In Partial least squares structural equation modeling (PLS-SEM) using R: A workbook (pp. 115–138). Springer Inter-national Publishing. https://doi. org/10.1007/978-3-030-80519-7_6
Helgesen, Ø. (2006). Are loyal customers profitable? Customer satisfaction, customer (action) loyalty and customer prof-itability at the individual level. Journal of marketing management, 22(3-4), 245-266.
Heskett, J. L. (1977). Logistics: essential to strategy. Harvard Business Review, 55(6), 85-96
Marshall, C., & Rossman, G. (2016). Designing qualitative research (6th ed.). Thousand Oaks, CA: Sage.
Melis, K., Campo, K., Lamey, L., & Breugelmans, E. (2016). A bigger slice of the multichannel grocery pie: when does consumers’ online channel use expand retailers’ share of wallet? Journal of Retailing, 92(3), 268- 286.
Monette, D. R., Sullivan, T. J., & DeJong, C. R. (2005). Applied Social Research: A Tool for the Human Services (6th ed.).
Nagengast, L., Evanschitzky, H., Blut, M., & Rudolph, T. (2014). New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link. Journal of Retailing, 90(3), 408–427. https://doi.org/10.1016/j.jretai.2014.04.001
Oliver, R. L. (1997). Customer satisfaction with service. Handbook of services marketing and management, 247254.
Preibusch, S. (2013). Guide to measuring privacy concern: review of survey and observational instruments. International Journal of Human-Computer Studies, 71(12), 1133-1143.
Ramus, K. & Nielsen, N. A. (2005). Online grocery retailing: What do consumers think?. Internet Research, 15(3), 335-352.
Seitz, C. (2013, June). E-grocery as new innovative distribution channel in the German food retailing. International Con-ference, Zadar, Croatia
Sekaran, U. (2003). Determining sample size. Sekaran. Uma (4th Eds.), Research Methods for Business: A Skill Building Approach, 263–298
Sirohi, N., McLaughlin, E. W., & Wittink, D. R. (1998). A model of consumer perceptions and store loyalty intentions for a supermarket retailer. Journal of retailing, 74(2), 223-245.
Tauber, E. M. (1972). Marketing notes and communications: Why do people shop?. Journal of Marketing, 36(4), 46-49.
Teller, C., Alexander, A., & Floh, A. (2016). The impact of competition and cooperation on the performance of a retail ag-glomeration and its stores. Industrial Marketing Management, 52, 6-17.
Tsydybey, N. (2014). Consumer intentions to buy grocery products online: A comparison between the Netherlands and Russia. (Master’s Thesis, Tilburg University, Netherlands).
Yang, Q., Pang, C., Liu, L., Yen, D. C., & Tarn, J. M. (2015). Exploring consumer perceived risk and trust for online pay-ments: An empirical study in China’s younger generation. Computers in Human Behavior, 50, 9-24.
Yin, R. K. (2018). Case Study Research and Applications (5th Ed). Sage.
Zaini, Z.M.M., Ramli, N., Ghani, F.A., Samsudin, A., Hamid, M., Jusoff, K., Ngali, N., Rahmat, N., Khalid, K., & Mu-sa, M. (2011). Online grocery shopping: The affect of time availability on Malaysian consumer preference. World Ap-plied Science Journal, 12, 60-67.