How to cite this paper
Alhammadi, S & Alshurideh, M. (2024). Factors influencing customers’ attitude to adopt e-government mobile applications.International Journal of Data and Network Science, 8(2), 1129-1140.
Refrences
Abikari, M., Öhman, P., & Yazdanfar, D. (2022). Negative emotions and consumer behavioural intention to adopt emerg-ing e-banking technology. Journal of Financial Services Marketing, 1–14. https://doi.org/https://doi.org/10.1057/s41264-022-00172-x
Ahmed Al Hosani, A. I., & Zainol, Z. (2021). The Impact of Customer Experience on the E-government success: Mediat-ing Role of Customer Happiness. Turkish Online Journal of Qualitative Inquiry, 12(6), 4693–4709.
Ahn, J. (2022). Impact of cognitive aspects of food mobile application on customers’ behaviour. Current Issues in Tour-ism, 25(4), 516–523.
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P. P., & Williams, M. D. (2016). Consumer adoption of mobile banking in Jor-dan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy. Journal of Enterprise Information Management, 29(1), 118–139.
Alhammadi, S. M. K., & Alshurideh, M. T. (2023). Factors Affecting Customers’ Happiness: A Systematic Review in the Service Industries. International Conference on Advanced Intelligent Systems and Informatics, 510–526.
Al Kurdi, B., Alshurideh, M. T., Akour, I., Alzoubi, H. M., Obeidat, Z. M., Hamadneh, S., & Joghee, S. (2023). Factors af-fecting team social networking and performance: The moderation effect of team size and tenure. Journal of Open In-novation: Technology, Market, and Complexity, 9(2), 1-10.
Almaiah, M. A., & Al Mulhem, A. (2019). Analysis of the essential factors affecting of intention to use of mobile learning applications: A comparison between universities adopters and non-adopters. Education and Information Technologies, 24, 1433–1468. https://doi.org/https://doi.org/10.1007/s10639-018-9840-1
Alshurideh, M. T., Al Kurdi, B., Alzoubi, H. M., Akour, I., Obeidat, Z. M., & Hamadneh, S. (2023). Factors affecting em-ployee social relations and happiness: SM-PLUS approach. Journal of Open Innovation: Technology, Market, and Complexity, 9(2), 1-10.
Altuwaijri, F. S., & Ferrario, M. A. (2022). Factors affecting Agile adoption: An industry research study of the mobile app sector in Saudi Arabia. Journal of Systems and Software, 190, 111347. https://doi.org/https://doi.org/10.1016/j.jss.2022.111347
Balapour, A., Nikkhah, H. R., & Sabherwal, R. (2020). Mobile application security: Role of perceived privacy as the pre-dictor of security perceptions. International Journal of Information Management, 52, 102063. https://doi.org/https://doi.org/10.1016/j.ijinfomgt.2019.102063
Chaouali, W., Lunardo, R., Ben Yahia, I., Cyr, D., & Triki, A. (2020). Design aesthetics as drivers of value in mobile banking: does customer happiness matter? International Journal of Bank Marketing, 38(1), 219–241.
Choi, J. (2020). How creative mindset is involved in positive emotions and attitude that affects creative design process. Advances in Interdisciplinary Practice in Industrial Design: Proceedings of the AHFE 2019 International Conference on Interdisciplinary Practice in Industrial Design, July 24-28, 2019, Washington DC, USA 10, 3–12.
Chopdar, P. K., Korfiatis, N., Sivakumar, V. J., & Lytras, M. D. (2018). Mobile shopping apps adoption and perceived risks: A cross-country perspective utilizing the Unified Theory of Acceptance and Use of Technology. Computers in Human Behavior, 86, 109–128. https://doi.org/https://doi.org/10.1016/j.chb.2018.04.017
Dedema, & Zhang, P. (2019). “Happy Rides Are All Alike; Every Unhappy Ride Is Unhappy in Its Own Way”: Passengers’ Emotional Experiences While Using a Mobile Application for Ride-Sharing. Information in Contemporary Society: 14th International Conference, IConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings 14, 706–717.
Dewi, G. M. M., Joshua, L., Ikhsan, R. B., Yuniarty, Y., Sari, R. K., & Susilo, A. (2021). Perceived risk and trust in adop-tion E-wallet: the role of perceived usefulness and ease of use. 2021 International Conference on Information Man-agement and Technology (ICIMTech), 1, 120–124.
Ding, Y., & Chai, K. H. (2015). Emotions and continued usage of mobile applications. Industrial Management & Data Systems, 115(5), 833–852.
Gera, R., Chadha, P., & Ahuja, V. (2020). Mobile app usage and adoption: A literature review. International Journal of Electronic Business, 15(2), 160–195.
Gharaibeh, M. K., Arshad, M. R. M., & Gharaibh, N. K. (2018). Using the UTAUT2 model to determine factors affecting adoption of mobile banking services: A qualitative approach. International Journal of Interactive Mobile Technolo-gies, 12(4), 123–143.
Han, P.-K., Park, J.-S., Jun, B.-H., & Kang, B.-G. (2010). A study on the factors of mobile applications adoption. Journal of Information Technology Services, 9(3), 65–82.
Handayani, P. W., Indriani, R., & Pinem, A. A. (2021). Mobile health readiness factors: From the perspectives of mobile health users in Indonesia. Informatics in Medicine Unlocked, 24, 100590. https://doi.org/https://doi.org/10.1016/j.imu.2021.100590
Hirschtritt, M. E., & Insel, T. R. (2018). Digital technologies in psychiatry: present and future. Focus, 16(3), 251–258.
Indarsin, T., & Ali, H. (2017). Attitude toward Using m-commerce: The analysis of perceived usefulness perceived ease of use, and perceived trust: Case study in Ikens Wholesale Trade, Jakarta–Indonesia. Saudi Journal of Business and Man-agement Studies, 2(11), 995–1007.
Lui, T. K., Zainuldin, M. H., Yii, K.-J., Lau, L.-S., & Go, Y.-H. (2021). Consumer Adoption of Alipay in Malaysia: The Mediation Effect of Perceived Ease of Use and Perceived Usefulness. Pertanika Journal of Social Sciences & Humani-ties, 29(1), 389–418.
Malik, A., Suresh, S., & Sharma, S. (2017). Factors influencing consumers’ attitude towards adoption and continuous use of mobile applications: a conceptual model. Procedia Computer Science, 122, 106–113. https://doi.org/https://doi.org/10.1016/j.procs.2017.11.348
Malik, A., Suresh, S., & Sharma, S. (2019). An empirical study of factors influencing consumers’ attitude towards adop-tion of wallet apps. International Journal of Management Practice, 12(4), 426–442.
Min, S., So, K. K. F., & Jeong, M. (2021). Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model. In Future of tourism marketing (pp. 2–15). Routledge.
Nangin, M. A., Barus, I. R. G., & Wahyoedi, S. (2020). The effects of perceived ease of use, security, and promotion on trust and its implications on fintech adoption. Journal of Consumer Sciences, 5(2), 124–138.
Nguyen, T. M. H. (2018). The impact of emotions on customer experience through using mobile application for food or-dering in Finland.
Okoroji, V., Lees, N., & Lucock, X. (2021). Factors affecting the adoption of mobile applications by farmers: An empiri-cal investigation. 17(1), 19–29.
Price, P. C., Jhangiani, R. S., & Chiang, I.-C. A. (2015). Reliability and validity of measurement. In Research methods in psychology.
Rahardja, U., Sigalingging, C. T., Putra, P. O. H., Nizar Hidayanto, A., & Phusavat, K. (2023). The impact of mobile pay-ment application design and performance attributes on consumer emotions and continuance intention. SAGE Open, 13(1), 1–18.
Shaban Abdelmoteleb, A. A., Kamarudin, S., & E Nohuddin, P. N. (2017). Data driven customer experience and the roadmap to deliver happiness. Marketing and Branding Research, 4(2017), 236–248.
Sharma, E. (2020). Developing ICT adoption model based on the perceived awareness and perceived usefulness of tech-nology among telecom users. International Journal of Technology Enhanced Learning, 12(1), 99–114.
Silva, G. M., Dias, Á., & Rodrigues, M. S. (2022). Continuity of use of food delivery apps: An integrated approach to the health belief model and the technology readiness and acceptance model. Journal of Open Innovation: Technology, Market, and Complexity, 8(3), 114. https://doi.org/https://doi.org/10.3390/joitmc8030114
Sudono, F. S., Adiwijaya, M., & Siagian, H. (2020). The influence of perceived security and perceived enjoyment on in-tention to use with attitude towards use as intervening variable on mobile payment customer in Surabaya. Petra Inter-national Journal of Business Studies, 3(1), 37–46.
Sukhu, A., Choi, H., Bujisic, M., & Bilgihan, A. (2019). Satisfaction and positive emotions: A comparison of the influence of hotel guests’ beliefs and attitudes on their satisfaction and emotions. International Journal of Hospitality Manage-ment, 77, 51–63. https://doi.org/https://doi.org/10.1016/j.ijhm.2018.06.013
Tamilmani, K., Rana, N. P., & Dwivedi, Y. K. (2018). Mobile application adoption predictors: systematic review of UTAUT2 studies using weight analysis. Challenges and Opportunities in the Digital Era: 17th IFIP WG 6.11 Confer-ence on e-Business, e-Services, and e-Society, I3E 2018, Kuwait City, Kuwait, October 30–November 1, 2018, Proceed-ings 17, 1–12.
Tarhini, A., Alalwan, A. A., Shammout, A. B., & Al-Badi, A. (2019). An analysis of the factors affecting mobile com-merce adoption in developing countries: Towards an integrated model. Review of International Business and Strategy, 29(3), 157–179.
Tian, Z., Lu, M., & Cheng, Q. (2021). The relationships among mobile travel application attributes, customer engagement, and brand equity. Social Behavior and Personality: An International Journal, 49(7), 1–10.
Verkijika, S. F., & De Wet, L. (2019). Understanding word-of-mouth (WOM) intentions of mobile app users: The role of simplicity and emotions during the first interaction. Telematics and Informatics, 41, 218–228. https://doi.org/https://doi.org/10.1016/j.tele.2019.05.003
Vulpe, A., & Dafinoiu, I. (2011). Positive emotions’ influence on attitude toward change, creative thinking and their rela-tionship with irrational thinking in Romanian adolescents. Procedia-Social and Behavioral Sciences, 30, 1935–1941. https://doi.org/https://doi.org/10.1016/j.sbspro.2011.10.376
Vvan den Berg, J., & Van der Lingen, E. (2019). An empirical study of the factors affecting the adoption of mobile enter-prise applications. South African Journal of Industrial Engineering, 30(1), 124–146.
Wang, R. J.-H. (2020). Branded mobile application adoption and customer engagement behavior. Computers in Human Behavior, 106, 106245. https://doi.org/https://doi.org/10.1016/j.chb.2020.106245
Widyanto, H. A., Kusumawardani, K. A., & Yohanes, H. (2022). Safety first: Extending UTAUT to better predict mobile payment adoption by incorporating perceived security, perceived risk and trust. Journal of Science and Technology Policy Management, 13(4), 952–973.
Wong, W. H., & Mo, W. Y. (2019). A study of consumer intention of mobile payment in Hong Kong, based on perceived risk, perceived trust, perceived security and Technological Acceptance Model. Journal of Advanced Management Sci-ence Vol, 7(2), 33–38.
Zhan, G., & Zhou, Z. (2018). Mobile internet and consumer happiness: the role of risk. Internet Research, 28(3), 785–803.
Zhao, C., Li, X., & Yan, J. (2022). The effect of digital finance on Residents’ happiness: the case of mobile payments in China. Electronic Commerce Research, 2022, 1–36. https://doi.org/https://doi.org/10.1007/s10660-022-09549-5
Zhao, Y., Ni, Q., & Zhou, R. (2018). What factors influence the mobile health service adoption? A meta-analysis and the moderating role of age. International Journal of Information Management, 43, 342–350. https://doi.org/https://doi.org/10.1016/j.ijinfomgt.2017.08.006
Zheng, L. (2020). The role of consumption emotions in users’ mobile gaming application continuance intention. Infor-mation Technology & People, 33(1), 340–360.
Zhong, Y., Chung, J.-E., & Moon, H.-C. (2019). Determinants of Customer Satisfaction, Loyalty and Happiness in Chinese Fast-food Restaurants in the 4 th Industrial Revolution Era; Is Convenience of Mobile Ordering Services a New De-terminant? Korea Trade Review, 44(6), 151–168.
Zhu, G., So, K. K. F., & Hudson, S. (2017). Inside the sharing economy: Understanding consumer motivations behind the adoption of mobile applications. International Journal of Contemporary Hospitality Management, 29(9), 2218–2239.
Ahmed Al Hosani, A. I., & Zainol, Z. (2021). The Impact of Customer Experience on the E-government success: Mediat-ing Role of Customer Happiness. Turkish Online Journal of Qualitative Inquiry, 12(6), 4693–4709.
Ahn, J. (2022). Impact of cognitive aspects of food mobile application on customers’ behaviour. Current Issues in Tour-ism, 25(4), 516–523.
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P. P., & Williams, M. D. (2016). Consumer adoption of mobile banking in Jor-dan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy. Journal of Enterprise Information Management, 29(1), 118–139.
Alhammadi, S. M. K., & Alshurideh, M. T. (2023). Factors Affecting Customers’ Happiness: A Systematic Review in the Service Industries. International Conference on Advanced Intelligent Systems and Informatics, 510–526.
Al Kurdi, B., Alshurideh, M. T., Akour, I., Alzoubi, H. M., Obeidat, Z. M., Hamadneh, S., & Joghee, S. (2023). Factors af-fecting team social networking and performance: The moderation effect of team size and tenure. Journal of Open In-novation: Technology, Market, and Complexity, 9(2), 1-10.
Almaiah, M. A., & Al Mulhem, A. (2019). Analysis of the essential factors affecting of intention to use of mobile learning applications: A comparison between universities adopters and non-adopters. Education and Information Technologies, 24, 1433–1468. https://doi.org/https://doi.org/10.1007/s10639-018-9840-1
Alshurideh, M. T., Al Kurdi, B., Alzoubi, H. M., Akour, I., Obeidat, Z. M., & Hamadneh, S. (2023). Factors affecting em-ployee social relations and happiness: SM-PLUS approach. Journal of Open Innovation: Technology, Market, and Complexity, 9(2), 1-10.
Altuwaijri, F. S., & Ferrario, M. A. (2022). Factors affecting Agile adoption: An industry research study of the mobile app sector in Saudi Arabia. Journal of Systems and Software, 190, 111347. https://doi.org/https://doi.org/10.1016/j.jss.2022.111347
Balapour, A., Nikkhah, H. R., & Sabherwal, R. (2020). Mobile application security: Role of perceived privacy as the pre-dictor of security perceptions. International Journal of Information Management, 52, 102063. https://doi.org/https://doi.org/10.1016/j.ijinfomgt.2019.102063
Chaouali, W., Lunardo, R., Ben Yahia, I., Cyr, D., & Triki, A. (2020). Design aesthetics as drivers of value in mobile banking: does customer happiness matter? International Journal of Bank Marketing, 38(1), 219–241.
Choi, J. (2020). How creative mindset is involved in positive emotions and attitude that affects creative design process. Advances in Interdisciplinary Practice in Industrial Design: Proceedings of the AHFE 2019 International Conference on Interdisciplinary Practice in Industrial Design, July 24-28, 2019, Washington DC, USA 10, 3–12.
Chopdar, P. K., Korfiatis, N., Sivakumar, V. J., & Lytras, M. D. (2018). Mobile shopping apps adoption and perceived risks: A cross-country perspective utilizing the Unified Theory of Acceptance and Use of Technology. Computers in Human Behavior, 86, 109–128. https://doi.org/https://doi.org/10.1016/j.chb.2018.04.017
Dedema, & Zhang, P. (2019). “Happy Rides Are All Alike; Every Unhappy Ride Is Unhappy in Its Own Way”: Passengers’ Emotional Experiences While Using a Mobile Application for Ride-Sharing. Information in Contemporary Society: 14th International Conference, IConference 2019, Washington, DC, USA, March 31–April 3, 2019, Proceedings 14, 706–717.
Dewi, G. M. M., Joshua, L., Ikhsan, R. B., Yuniarty, Y., Sari, R. K., & Susilo, A. (2021). Perceived risk and trust in adop-tion E-wallet: the role of perceived usefulness and ease of use. 2021 International Conference on Information Man-agement and Technology (ICIMTech), 1, 120–124.
Ding, Y., & Chai, K. H. (2015). Emotions and continued usage of mobile applications. Industrial Management & Data Systems, 115(5), 833–852.
Gera, R., Chadha, P., & Ahuja, V. (2020). Mobile app usage and adoption: A literature review. International Journal of Electronic Business, 15(2), 160–195.
Gharaibeh, M. K., Arshad, M. R. M., & Gharaibh, N. K. (2018). Using the UTAUT2 model to determine factors affecting adoption of mobile banking services: A qualitative approach. International Journal of Interactive Mobile Technolo-gies, 12(4), 123–143.
Han, P.-K., Park, J.-S., Jun, B.-H., & Kang, B.-G. (2010). A study on the factors of mobile applications adoption. Journal of Information Technology Services, 9(3), 65–82.
Handayani, P. W., Indriani, R., & Pinem, A. A. (2021). Mobile health readiness factors: From the perspectives of mobile health users in Indonesia. Informatics in Medicine Unlocked, 24, 100590. https://doi.org/https://doi.org/10.1016/j.imu.2021.100590
Hirschtritt, M. E., & Insel, T. R. (2018). Digital technologies in psychiatry: present and future. Focus, 16(3), 251–258.
Indarsin, T., & Ali, H. (2017). Attitude toward Using m-commerce: The analysis of perceived usefulness perceived ease of use, and perceived trust: Case study in Ikens Wholesale Trade, Jakarta–Indonesia. Saudi Journal of Business and Man-agement Studies, 2(11), 995–1007.
Lui, T. K., Zainuldin, M. H., Yii, K.-J., Lau, L.-S., & Go, Y.-H. (2021). Consumer Adoption of Alipay in Malaysia: The Mediation Effect of Perceived Ease of Use and Perceived Usefulness. Pertanika Journal of Social Sciences & Humani-ties, 29(1), 389–418.
Malik, A., Suresh, S., & Sharma, S. (2017). Factors influencing consumers’ attitude towards adoption and continuous use of mobile applications: a conceptual model. Procedia Computer Science, 122, 106–113. https://doi.org/https://doi.org/10.1016/j.procs.2017.11.348
Malik, A., Suresh, S., & Sharma, S. (2019). An empirical study of factors influencing consumers’ attitude towards adop-tion of wallet apps. International Journal of Management Practice, 12(4), 426–442.
Min, S., So, K. K. F., & Jeong, M. (2021). Consumer adoption of the Uber mobile application: Insights from diffusion of innovation theory and technology acceptance model. In Future of tourism marketing (pp. 2–15). Routledge.
Nangin, M. A., Barus, I. R. G., & Wahyoedi, S. (2020). The effects of perceived ease of use, security, and promotion on trust and its implications on fintech adoption. Journal of Consumer Sciences, 5(2), 124–138.
Nguyen, T. M. H. (2018). The impact of emotions on customer experience through using mobile application for food or-dering in Finland.
Okoroji, V., Lees, N., & Lucock, X. (2021). Factors affecting the adoption of mobile applications by farmers: An empiri-cal investigation. 17(1), 19–29.
Price, P. C., Jhangiani, R. S., & Chiang, I.-C. A. (2015). Reliability and validity of measurement. In Research methods in psychology.
Rahardja, U., Sigalingging, C. T., Putra, P. O. H., Nizar Hidayanto, A., & Phusavat, K. (2023). The impact of mobile pay-ment application design and performance attributes on consumer emotions and continuance intention. SAGE Open, 13(1), 1–18.
Shaban Abdelmoteleb, A. A., Kamarudin, S., & E Nohuddin, P. N. (2017). Data driven customer experience and the roadmap to deliver happiness. Marketing and Branding Research, 4(2017), 236–248.
Sharma, E. (2020). Developing ICT adoption model based on the perceived awareness and perceived usefulness of tech-nology among telecom users. International Journal of Technology Enhanced Learning, 12(1), 99–114.
Silva, G. M., Dias, Á., & Rodrigues, M. S. (2022). Continuity of use of food delivery apps: An integrated approach to the health belief model and the technology readiness and acceptance model. Journal of Open Innovation: Technology, Market, and Complexity, 8(3), 114. https://doi.org/https://doi.org/10.3390/joitmc8030114
Sudono, F. S., Adiwijaya, M., & Siagian, H. (2020). The influence of perceived security and perceived enjoyment on in-tention to use with attitude towards use as intervening variable on mobile payment customer in Surabaya. Petra Inter-national Journal of Business Studies, 3(1), 37–46.
Sukhu, A., Choi, H., Bujisic, M., & Bilgihan, A. (2019). Satisfaction and positive emotions: A comparison of the influence of hotel guests’ beliefs and attitudes on their satisfaction and emotions. International Journal of Hospitality Manage-ment, 77, 51–63. https://doi.org/https://doi.org/10.1016/j.ijhm.2018.06.013
Tamilmani, K., Rana, N. P., & Dwivedi, Y. K. (2018). Mobile application adoption predictors: systematic review of UTAUT2 studies using weight analysis. Challenges and Opportunities in the Digital Era: 17th IFIP WG 6.11 Confer-ence on e-Business, e-Services, and e-Society, I3E 2018, Kuwait City, Kuwait, October 30–November 1, 2018, Proceed-ings 17, 1–12.
Tarhini, A., Alalwan, A. A., Shammout, A. B., & Al-Badi, A. (2019). An analysis of the factors affecting mobile com-merce adoption in developing countries: Towards an integrated model. Review of International Business and Strategy, 29(3), 157–179.
Tian, Z., Lu, M., & Cheng, Q. (2021). The relationships among mobile travel application attributes, customer engagement, and brand equity. Social Behavior and Personality: An International Journal, 49(7), 1–10.
Verkijika, S. F., & De Wet, L. (2019). Understanding word-of-mouth (WOM) intentions of mobile app users: The role of simplicity and emotions during the first interaction. Telematics and Informatics, 41, 218–228. https://doi.org/https://doi.org/10.1016/j.tele.2019.05.003
Vulpe, A., & Dafinoiu, I. (2011). Positive emotions’ influence on attitude toward change, creative thinking and their rela-tionship with irrational thinking in Romanian adolescents. Procedia-Social and Behavioral Sciences, 30, 1935–1941. https://doi.org/https://doi.org/10.1016/j.sbspro.2011.10.376
Vvan den Berg, J., & Van der Lingen, E. (2019). An empirical study of the factors affecting the adoption of mobile enter-prise applications. South African Journal of Industrial Engineering, 30(1), 124–146.
Wang, R. J.-H. (2020). Branded mobile application adoption and customer engagement behavior. Computers in Human Behavior, 106, 106245. https://doi.org/https://doi.org/10.1016/j.chb.2020.106245
Widyanto, H. A., Kusumawardani, K. A., & Yohanes, H. (2022). Safety first: Extending UTAUT to better predict mobile payment adoption by incorporating perceived security, perceived risk and trust. Journal of Science and Technology Policy Management, 13(4), 952–973.
Wong, W. H., & Mo, W. Y. (2019). A study of consumer intention of mobile payment in Hong Kong, based on perceived risk, perceived trust, perceived security and Technological Acceptance Model. Journal of Advanced Management Sci-ence Vol, 7(2), 33–38.
Zhan, G., & Zhou, Z. (2018). Mobile internet and consumer happiness: the role of risk. Internet Research, 28(3), 785–803.
Zhao, C., Li, X., & Yan, J. (2022). The effect of digital finance on Residents’ happiness: the case of mobile payments in China. Electronic Commerce Research, 2022, 1–36. https://doi.org/https://doi.org/10.1007/s10660-022-09549-5
Zhao, Y., Ni, Q., & Zhou, R. (2018). What factors influence the mobile health service adoption? A meta-analysis and the moderating role of age. International Journal of Information Management, 43, 342–350. https://doi.org/https://doi.org/10.1016/j.ijinfomgt.2017.08.006
Zheng, L. (2020). The role of consumption emotions in users’ mobile gaming application continuance intention. Infor-mation Technology & People, 33(1), 340–360.
Zhong, Y., Chung, J.-E., & Moon, H.-C. (2019). Determinants of Customer Satisfaction, Loyalty and Happiness in Chinese Fast-food Restaurants in the 4 th Industrial Revolution Era; Is Convenience of Mobile Ordering Services a New De-terminant? Korea Trade Review, 44(6), 151–168.
Zhu, G., So, K. K. F., & Hudson, S. (2017). Inside the sharing economy: Understanding consumer motivations behind the adoption of mobile applications. International Journal of Contemporary Hospitality Management, 29(9), 2218–2239.