How to cite this paper
Muna, N., Sukresna, I & Muna, N. (2024). Post-adoption model of mobile payment in Indonesia: Integration of UTAUT2 and the dedication-constraint perspective.International Journal of Data and Network Science, 8(2), 967-976.
Refrences
Al-Debei, M. M., & Al-Lozi, E. (2014). Explaining and predicting the adoption intention of mobile data services: A value-based approach. Computers in Human Behavior, 35, 326-338. https://doi.org/10.1016/j.chb.2014.03.011
Alamro, A., Iglesias, O., & Rowley, J. (2011). Antecedents of brand preference for mobile telecommunications services. Journal of Product & Brand Management, 20(6), 475-486. https://doi.org/10.1108/10610421111166621
Amoroso, D., & Lim, R. (2017). The mediating effects of habit on continuance intention. International Journal of Information Management, 37(6), 693-702. https://doi.org/10.1016/j.ijinfomgt.2017.05.003
Ben Mansour, K. (2016). An analysis of business’ acceptance of internet banking: an integration of e-trust to the TAM. Journal of Business & Industrial Marketing, 31(8), 982-994. https://doi.org/10.1108/jbim-10-2016-271
Cao, X., Yu, L., Liu, Z., Gong, M., & Adeel, L. (2018). Understanding mobile payment users’ continuance intention: a trust transfer perspective. Internet Research, 28(2), 456-476. https://doi.org/10.1108/IntR-11-2016-0359
Chou, S.-W., & Nguyen, T. (2023). Understanding donation intention in live streaming: A dedication-constraint approach. Computers in Human Behavior, 144. https://doi.org/10.1016/j.chb.2023.107757
Chuah, S. H.-W., Marimuthu, M., Kandampully, J., & Bilgihan, A. (2017). What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain. Journal of Retailing and Consumer Services, 36, 124-136. https://doi.org/10.1016/j.jretconser.2017.01.010
Chuah, S. H.-W., Rauschnabel, P. A., Tseng, M.-L., & Ramayah, T. (2018). Reducing temptation to switch mobile data service providers over time. Industrial Management & Data Systems, 118(8), 1597-1628. https://doi.org/10.1108/imds-07-2017-0326
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340.
de Luna, I. R., Liébana-Cabanillas, F., Sánchez-Fernández, J., & Muñoz-Leiva, F. (2018). Mobile payment is not all the same: The adoption of mobile payment systems depending on the technology applied. Technological Forecasting and Social Change. https://doi.org/10.1016/j.techfore.2018.09.018
Fan, J., Shao, M., Li, Y., & Huang, X. (2018). Understanding users’ attitude toward mobile payment use. Industrial Management & Data Systems, 118(3), 524-540. https://doi.org/10.1108/imds-06-2017-0268
Flavián, C., Guinaliu, M., & Lu, Y. (2020). Mobile payments adoption – introducing mindfulness to better understand consumer behavior. International Journal of Bank Marketing, 38(7), 1575-1599. https://doi.org/10.1108/ijbm-01-2020-0039
Frik, A., & Mittone, L. (2019). Factors Influencing the Perception of Website Privacy Trustworthiness and Users' Purchasing Intentions: The Behavioral Economics Perspective. Journal of theoretical and applied electronic commerce research, 14(3), 89-125. https://doi.org/10.4067/s0718-18762019000300107
Gong, X., Liu, X., & Xiao, Z. (2022). A dedication-constraint model of consumer switching behavior in mobile payment applications. Information & Management, 59(4). https://doi.org/10.1016/j.im.2022.103640
Gong, X., Zhang, K. Z. K., Chen, C., Cheung, C. M. K., & Lee, M. K. O. (2019). What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity. Information & Management. https://doi.org/10.1016/j.im.2019.103250
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis. England, Pearson Education Limited.
Hsiao, C.-H., Chang, J.-J., & Tang, K.-Y. (2016). Exploring the influential factors in continuance usage of mobile social Apps: Satisfaction, habit, and customer value perspectives. Telematics and Informatics, 33(2), 342-355. https://doi.org/10.1016/j.tele.2015.08.014
Hussain, M., Mollik, A. T., Johns, R., & Rahman, M. S. (2019). M-payment adoption for bottom of pyramid segment: an empirical investigation. International Journal of Bank Marketing, 37(1), 362-381. https://doi.org/10.1108/ijbm-01-2018-0013
Johnson, V. L., Kiser, A., Washington, R., & Torres, R. (2018). Limitations to the rapid adoption of M-payment services: Understanding the impact of privacy risk on M-Payment services. Computers in Human Behavior, 79, 111-122. https://doi.org/10.1016/j.chb.2017.10.035
Jung, J., Han, H., & Oh, M. (2017). Travelers' switching behavior in the airline industry from the perspective of the push-pull-mooring framework. Tourism Management, 59, 139-153. https://doi.org/10.1016/j.tourman.2016.07.018
Karjaluoto, H., Shaikh, A. A., Saarijärvi, H., & Saraniemi, S. (2018). How perceived value drives the use of mobile financial services apps. International Journal of Information Management. https://doi.org/10.1016/j.ijinfomgt.2018.08.014
Kim, B. (2018). The Role of Dedication-Based and Constraint-Based Mechanisms in Consumers’ Sustainable Outcomes in the Coffee Chain Industry. Sustainability, 10(8). https://doi.org/10.3390/su10082636
Kim, B., & Kim, D. (2020). Attracted to or Locked In? Explaining Consumer Loyalty toward Airbnb. Sustainability, 12(7). https://doi.org/10.3390/su12072814
Kim, B., & Min, J. (2015). The distinct roles of dedication-based and constraint-based mechanisms in social networking sites. Internet Research, 25(1), 30-51. https://doi.org/10.1108/IntR-11-2013-0253
Kim, S. S., & Son, J.-Y. (2009). Out of Dedication or Constraint? A Dual Model of Post-Adoption Phenomena and Its Empirical Test in the Context of Online Services. MIS Quarterly, 33(1), 49-70.
Kumar, A., Adlakaha, A., & Mukherjee, K. (2018). The effect of perceived security and grievance redressal on continuance intention to use Mobile payments in a developing country. International Journal of Bank Marketing, 36(7), 1170-1189. https://doi.org/10.1108/ijbm-04-2017-0077
Lee, W.-K. (2014). The temporal relationships among habit, intention and IS uses. Computers in Human Behavior, 32, 54-60. https://doi.org/10.1016/j.chb.2013.11.010
Limayem, M., & Hirt, S. G. (2003). Force of Habit and Information Systems Usage: Theory and Initial Validation. Journal of the Association for Information Systems, 4, 65-97.
Limayem, M., Hirt, S. G., & Cheung, C. M. K. (2007). How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance. MIS Quarterly, 31(4), 705-737.
Lin, K.-Y., Wang, Y.-T., & Hsu, H.-Y. S. (2017). Why do people switch mobile platforms? The moderating role of habit. Internet Research, 27(5), 1170-1189. https://doi.org/10.1108/IntR-04-2016-0087
Liu, A. H. (2006). Customer value and switching costs in business services: developing exit barriers through strategic value management. Journal of Business & Industrial Marketing, 21(1), 30-37. https://doi.org/10.1108/08858620610643157
Loh, X.-M., Lee, V.-H., Tan, G. W.-H., Ooi, K.-B., & Dwivedi, Y. K. (2020). Switching from cash to mobile payment: what's the hold-up? Internet Research, 31(1), 376-399. https://doi.org/10.1108/intr-04-2020-0175
Lou, L., Tian, Z., & Koh, J. (2017). Tourist Satisfaction Enhancement Using Mobile QR Code Payment: An Empirical Investigation. Sustainability, 9(7). https://doi.org/10.3390/su9071186
Madan, K., & Yadav, R. (2016). Behavioural intention to adopt mobile wallet: a developing country perspective. Journal of Indian Business Research, 8(3), 227-244. https://doi.org/10.1108/jibr-10-2015-0112
Mannan, M., Mohiuddin, M. F., Chowdhury, N., & Sarker, P. (2017). Customer satisfaction, switching intentions, perceived switching costs, and perceived alternative attractiveness in Bangladesh mobile telecommunications market. South Asian Journal of Business Studies, 6(2), 142-160. https://doi.org/10.1108/sajbs-06-2016-0049
Matemba, E. D., & Li, G. (2018). Consumers' willingness to adopt and use WeChat wallet: An empirical study in South Africa. Technology in Society, 53, 55-68. https://doi.org/10.1016/j.techsoc.2017.12.001
Mouakket, S. (2020). Investigating the role of mobile payment quality characteristics in the United Arab Emirates: implications for emerging economies. International Journal of Bank Marketing, 38(7), 1465-1490. https://doi.org/10.1108/ijbm-03-2020-0139
Nan, D., Kim, Y., Park, M. H., & Kim, J. H. (2020). What Motivates Users to Keep Using Social Mobile Payments? Sustainability, 12(17). https://doi.org/10.3390/su12176878
Omigie, N. O., Zo, H., Rho, J. J., & Ciganek, A. P. (2017). Customer pre-adoption choice behavior for M-PESA mobile financial services. Industrial Management & Data Systems, 117(5), 910-926. https://doi.org/10.1108/imds-06-2016-0228
Raman, P., & Aashish, K. (2021). To continue or not to continue: a structural analysis of antecedents of mobile payment systems in India. International Journal of Bank Marketing, 39(2), 242-271. https://doi.org/10.1108/ijbm-04-2020-0167
See-To, E. W. K., Papagiannidis, S., & Westland, J. C. (2014). The moderating role of income on consumers’ preferences and usage for online and offline payment methods. Electronic Commerce Research, 14, 189–213.
Sharma, S. K., Mangla, S. K., Luthra, S., & Al-Salti, Z. (2018). Mobile wallet inhibitors: Developing a comprehensive theory using an integrated model. Journal of Retailing and Consumer Services, 45, 52-63. https://doi.org/10.1016/j.jretconser.2018.08.008
Shaw, N. (2014). The mediating influence of trust in the adoption of the mobile wallet. Journal of Retailing and Consumer Services, 21(4), 449-459. https://doi.org/10.1016/j.jretconser.2014.03.008
Shih, H.-p., Lai, K.-h., & Cheng, T. C. E. (2014). Informational and Relational Influences on Electronic Word of Mouth: An Empirical Study of an Online Consumer Discussion Forum. International Journal of Electronic Commerce, 17(4), 137-166. https://doi.org/10.2753/jec1086-4415170405
Shih, H.-p., Lai, K.-h., & Cheng, T. C. E. (2017). Constraint-based and dedication-based mechanisms for encouraging online self-disclosure: Is personalization the only thing that matters? European Journal of Information Systems, 26(4), 432-450. https://doi.org/10.1057/s41303-016-0031-0
Simon, J., Smith, K., & West, T. (2010). Price incentives and consumer payment behaviour. Journal of Banking & Finance, 34(8), 1759-1772. https://doi.org/10.1016/j.jbankfin.2010.02.001
Singh, N., Srivastava, S., & Sinha, N. (2017). Consumer preference and satisfaction of Mobile payments: a study on North Indian consumers. International Journal of Bank Marketing, 35(6), 944-965. https://doi.org/10.1108/ijbm-06-2016-0086
Sinha, M., Majra, H., Hutchins, J., & Saxena, R. (2019). Mobile payments in India: the privacy factor. International Journal of Bank Marketing, 37(1), 192-209. https://doi.org/10.1108/ijbm-05-2017-0099
Srivastava, S., & Singh, N. (2022). An integrated model predicting customers’ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets. Journal of Financial Services Marketing, 28(2), 236-254. https://doi.org/10.1057/s41264-022-00147-y
Talwar, S., Dhir, A., Khalil, A., Mohan, G., & Islam, A. K. M. N. (2020). Point of adoption and beyond. Initial trust and mobile-payment continuation intention. Journal of Retailing and Consumer Services, 55. https://doi.org/10.1016/j.jretconser.2020.102086
Tanrikulu, C. (2021). Theory of consumption values in consumer behaviour research: A review and future research agenda. International Journal of Consumer Studies, 45(6), 1176-1197. https://doi.org/10.1111/ijcs.12687
Thakur, R., & Srivastava, M. (2014). Adoption readiness, personal innovativeness, perceived risk and usage intention across customer groups for mobile payment services in India. Internet Research, 24(3), 369-392. https://doi.org/10.1108/IntR-12-2012-0244
Trenz, M., Huntgeburth, J., & Veit, D. (2017). How to Succeed with Cloud Services? Business & Information Systems Engineering, 61(2), 181-194. https://doi.org/10.1007/s12599-017-0494-0
Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012). Consumer Acceptance And Use Of Information Technology: Extending The Unified Theory Of Acceptance And Use Of Technology. MIS Quarterly, 36(1), 157-178.
Xu, X., Thong, J. Y. L., & Venkatesh, V. (2014). Effects of ICT Service Innovation and Complementary Strategies on Brand Equity and Customer Loyalty in a Consumer Technology Market. Information Systems Research, 25(4), 710–729. https://doi.org/10.1287/isre.2014.0540
Yang, S. (2015). Understanding B2B customer loyalty in the mobile telecommunication industry: a look at dedication and constraint. Journal of Business & Industrial Marketing, 30(2), 117-128. https://doi.org/10.1108/jbim-05-2013-0105
Ye, Q., Luo, Y., Chen, G., Guo, X., Wei, Q., & Tan, S. (2019). Users Intention for Continuous Usage of Mobile News Apps: the Roles of Quality, Switching Costs, and Personalization. Journal of Systems Science and Systems Engineering, 28(1), 91-109. https://doi.org/10.1007/s11518-019-5405-0
Yu, S.-Y., & Chen, D. C. (2022). Consumers’ Switching from Cash to Mobile Payment under the Fear of COVID-19 in Taiwan. Sustainability, 14(14). https://doi.org/10.3390/su14148489
Zhang, Q., Ariffin, S. K., Richardson, C., & Wang, Y. (2023). Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness. Journal of Retailing and Consumer Services, 73. https://doi.org/10.1016/j.jretconser.2023.103302
Zhao, H., Anong, S. T., & Zhang, L. (2019). Understanding the impact of financial incentives on NFC mobile payment adoption. International Journal of Bank Marketing, 37(5), 1296-1312. https://doi.org/10.1108/ijbm-08-2018-0229
Zhou, Z., Fang, Y., Vogel, D. R., Jin, X.-L., & Zhang, X. (2014). Attracted to or Locked In? Predicting Continuance Intention in Social Virtual World Services. Journal of Management Information Systems, 29(1), 273-306. https://doi.org/10.2753/mis0742-1222290108
Alamro, A., Iglesias, O., & Rowley, J. (2011). Antecedents of brand preference for mobile telecommunications services. Journal of Product & Brand Management, 20(6), 475-486. https://doi.org/10.1108/10610421111166621
Amoroso, D., & Lim, R. (2017). The mediating effects of habit on continuance intention. International Journal of Information Management, 37(6), 693-702. https://doi.org/10.1016/j.ijinfomgt.2017.05.003
Ben Mansour, K. (2016). An analysis of business’ acceptance of internet banking: an integration of e-trust to the TAM. Journal of Business & Industrial Marketing, 31(8), 982-994. https://doi.org/10.1108/jbim-10-2016-271
Cao, X., Yu, L., Liu, Z., Gong, M., & Adeel, L. (2018). Understanding mobile payment users’ continuance intention: a trust transfer perspective. Internet Research, 28(2), 456-476. https://doi.org/10.1108/IntR-11-2016-0359
Chou, S.-W., & Nguyen, T. (2023). Understanding donation intention in live streaming: A dedication-constraint approach. Computers in Human Behavior, 144. https://doi.org/10.1016/j.chb.2023.107757
Chuah, S. H.-W., Marimuthu, M., Kandampully, J., & Bilgihan, A. (2017). What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain. Journal of Retailing and Consumer Services, 36, 124-136. https://doi.org/10.1016/j.jretconser.2017.01.010
Chuah, S. H.-W., Rauschnabel, P. A., Tseng, M.-L., & Ramayah, T. (2018). Reducing temptation to switch mobile data service providers over time. Industrial Management & Data Systems, 118(8), 1597-1628. https://doi.org/10.1108/imds-07-2017-0326
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340.
de Luna, I. R., Liébana-Cabanillas, F., Sánchez-Fernández, J., & Muñoz-Leiva, F. (2018). Mobile payment is not all the same: The adoption of mobile payment systems depending on the technology applied. Technological Forecasting and Social Change. https://doi.org/10.1016/j.techfore.2018.09.018
Fan, J., Shao, M., Li, Y., & Huang, X. (2018). Understanding users’ attitude toward mobile payment use. Industrial Management & Data Systems, 118(3), 524-540. https://doi.org/10.1108/imds-06-2017-0268
Flavián, C., Guinaliu, M., & Lu, Y. (2020). Mobile payments adoption – introducing mindfulness to better understand consumer behavior. International Journal of Bank Marketing, 38(7), 1575-1599. https://doi.org/10.1108/ijbm-01-2020-0039
Frik, A., & Mittone, L. (2019). Factors Influencing the Perception of Website Privacy Trustworthiness and Users' Purchasing Intentions: The Behavioral Economics Perspective. Journal of theoretical and applied electronic commerce research, 14(3), 89-125. https://doi.org/10.4067/s0718-18762019000300107
Gong, X., Liu, X., & Xiao, Z. (2022). A dedication-constraint model of consumer switching behavior in mobile payment applications. Information & Management, 59(4). https://doi.org/10.1016/j.im.2022.103640
Gong, X., Zhang, K. Z. K., Chen, C., Cheung, C. M. K., & Lee, M. K. O. (2019). What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity. Information & Management. https://doi.org/10.1016/j.im.2019.103250
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate Data Analysis. England, Pearson Education Limited.
Hsiao, C.-H., Chang, J.-J., & Tang, K.-Y. (2016). Exploring the influential factors in continuance usage of mobile social Apps: Satisfaction, habit, and customer value perspectives. Telematics and Informatics, 33(2), 342-355. https://doi.org/10.1016/j.tele.2015.08.014
Hussain, M., Mollik, A. T., Johns, R., & Rahman, M. S. (2019). M-payment adoption for bottom of pyramid segment: an empirical investigation. International Journal of Bank Marketing, 37(1), 362-381. https://doi.org/10.1108/ijbm-01-2018-0013
Johnson, V. L., Kiser, A., Washington, R., & Torres, R. (2018). Limitations to the rapid adoption of M-payment services: Understanding the impact of privacy risk on M-Payment services. Computers in Human Behavior, 79, 111-122. https://doi.org/10.1016/j.chb.2017.10.035
Jung, J., Han, H., & Oh, M. (2017). Travelers' switching behavior in the airline industry from the perspective of the push-pull-mooring framework. Tourism Management, 59, 139-153. https://doi.org/10.1016/j.tourman.2016.07.018
Karjaluoto, H., Shaikh, A. A., Saarijärvi, H., & Saraniemi, S. (2018). How perceived value drives the use of mobile financial services apps. International Journal of Information Management. https://doi.org/10.1016/j.ijinfomgt.2018.08.014
Kim, B. (2018). The Role of Dedication-Based and Constraint-Based Mechanisms in Consumers’ Sustainable Outcomes in the Coffee Chain Industry. Sustainability, 10(8). https://doi.org/10.3390/su10082636
Kim, B., & Kim, D. (2020). Attracted to or Locked In? Explaining Consumer Loyalty toward Airbnb. Sustainability, 12(7). https://doi.org/10.3390/su12072814
Kim, B., & Min, J. (2015). The distinct roles of dedication-based and constraint-based mechanisms in social networking sites. Internet Research, 25(1), 30-51. https://doi.org/10.1108/IntR-11-2013-0253
Kim, S. S., & Son, J.-Y. (2009). Out of Dedication or Constraint? A Dual Model of Post-Adoption Phenomena and Its Empirical Test in the Context of Online Services. MIS Quarterly, 33(1), 49-70.
Kumar, A., Adlakaha, A., & Mukherjee, K. (2018). The effect of perceived security and grievance redressal on continuance intention to use Mobile payments in a developing country. International Journal of Bank Marketing, 36(7), 1170-1189. https://doi.org/10.1108/ijbm-04-2017-0077
Lee, W.-K. (2014). The temporal relationships among habit, intention and IS uses. Computers in Human Behavior, 32, 54-60. https://doi.org/10.1016/j.chb.2013.11.010
Limayem, M., & Hirt, S. G. (2003). Force of Habit and Information Systems Usage: Theory and Initial Validation. Journal of the Association for Information Systems, 4, 65-97.
Limayem, M., Hirt, S. G., & Cheung, C. M. K. (2007). How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance. MIS Quarterly, 31(4), 705-737.
Lin, K.-Y., Wang, Y.-T., & Hsu, H.-Y. S. (2017). Why do people switch mobile platforms? The moderating role of habit. Internet Research, 27(5), 1170-1189. https://doi.org/10.1108/IntR-04-2016-0087
Liu, A. H. (2006). Customer value and switching costs in business services: developing exit barriers through strategic value management. Journal of Business & Industrial Marketing, 21(1), 30-37. https://doi.org/10.1108/08858620610643157
Loh, X.-M., Lee, V.-H., Tan, G. W.-H., Ooi, K.-B., & Dwivedi, Y. K. (2020). Switching from cash to mobile payment: what's the hold-up? Internet Research, 31(1), 376-399. https://doi.org/10.1108/intr-04-2020-0175
Lou, L., Tian, Z., & Koh, J. (2017). Tourist Satisfaction Enhancement Using Mobile QR Code Payment: An Empirical Investigation. Sustainability, 9(7). https://doi.org/10.3390/su9071186
Madan, K., & Yadav, R. (2016). Behavioural intention to adopt mobile wallet: a developing country perspective. Journal of Indian Business Research, 8(3), 227-244. https://doi.org/10.1108/jibr-10-2015-0112
Mannan, M., Mohiuddin, M. F., Chowdhury, N., & Sarker, P. (2017). Customer satisfaction, switching intentions, perceived switching costs, and perceived alternative attractiveness in Bangladesh mobile telecommunications market. South Asian Journal of Business Studies, 6(2), 142-160. https://doi.org/10.1108/sajbs-06-2016-0049
Matemba, E. D., & Li, G. (2018). Consumers' willingness to adopt and use WeChat wallet: An empirical study in South Africa. Technology in Society, 53, 55-68. https://doi.org/10.1016/j.techsoc.2017.12.001
Mouakket, S. (2020). Investigating the role of mobile payment quality characteristics in the United Arab Emirates: implications for emerging economies. International Journal of Bank Marketing, 38(7), 1465-1490. https://doi.org/10.1108/ijbm-03-2020-0139
Nan, D., Kim, Y., Park, M. H., & Kim, J. H. (2020). What Motivates Users to Keep Using Social Mobile Payments? Sustainability, 12(17). https://doi.org/10.3390/su12176878
Omigie, N. O., Zo, H., Rho, J. J., & Ciganek, A. P. (2017). Customer pre-adoption choice behavior for M-PESA mobile financial services. Industrial Management & Data Systems, 117(5), 910-926. https://doi.org/10.1108/imds-06-2016-0228
Raman, P., & Aashish, K. (2021). To continue or not to continue: a structural analysis of antecedents of mobile payment systems in India. International Journal of Bank Marketing, 39(2), 242-271. https://doi.org/10.1108/ijbm-04-2020-0167
See-To, E. W. K., Papagiannidis, S., & Westland, J. C. (2014). The moderating role of income on consumers’ preferences and usage for online and offline payment methods. Electronic Commerce Research, 14, 189–213.
Sharma, S. K., Mangla, S. K., Luthra, S., & Al-Salti, Z. (2018). Mobile wallet inhibitors: Developing a comprehensive theory using an integrated model. Journal of Retailing and Consumer Services, 45, 52-63. https://doi.org/10.1016/j.jretconser.2018.08.008
Shaw, N. (2014). The mediating influence of trust in the adoption of the mobile wallet. Journal of Retailing and Consumer Services, 21(4), 449-459. https://doi.org/10.1016/j.jretconser.2014.03.008
Shih, H.-p., Lai, K.-h., & Cheng, T. C. E. (2014). Informational and Relational Influences on Electronic Word of Mouth: An Empirical Study of an Online Consumer Discussion Forum. International Journal of Electronic Commerce, 17(4), 137-166. https://doi.org/10.2753/jec1086-4415170405
Shih, H.-p., Lai, K.-h., & Cheng, T. C. E. (2017). Constraint-based and dedication-based mechanisms for encouraging online self-disclosure: Is personalization the only thing that matters? European Journal of Information Systems, 26(4), 432-450. https://doi.org/10.1057/s41303-016-0031-0
Simon, J., Smith, K., & West, T. (2010). Price incentives and consumer payment behaviour. Journal of Banking & Finance, 34(8), 1759-1772. https://doi.org/10.1016/j.jbankfin.2010.02.001
Singh, N., Srivastava, S., & Sinha, N. (2017). Consumer preference and satisfaction of Mobile payments: a study on North Indian consumers. International Journal of Bank Marketing, 35(6), 944-965. https://doi.org/10.1108/ijbm-06-2016-0086
Sinha, M., Majra, H., Hutchins, J., & Saxena, R. (2019). Mobile payments in India: the privacy factor. International Journal of Bank Marketing, 37(1), 192-209. https://doi.org/10.1108/ijbm-05-2017-0099
Srivastava, S., & Singh, N. (2022). An integrated model predicting customers’ continuance behavioral intention and recommendations of users: a study on mobile payment in emerging markets. Journal of Financial Services Marketing, 28(2), 236-254. https://doi.org/10.1057/s41264-022-00147-y
Talwar, S., Dhir, A., Khalil, A., Mohan, G., & Islam, A. K. M. N. (2020). Point of adoption and beyond. Initial trust and mobile-payment continuation intention. Journal of Retailing and Consumer Services, 55. https://doi.org/10.1016/j.jretconser.2020.102086
Tanrikulu, C. (2021). Theory of consumption values in consumer behaviour research: A review and future research agenda. International Journal of Consumer Studies, 45(6), 1176-1197. https://doi.org/10.1111/ijcs.12687
Thakur, R., & Srivastava, M. (2014). Adoption readiness, personal innovativeness, perceived risk and usage intention across customer groups for mobile payment services in India. Internet Research, 24(3), 369-392. https://doi.org/10.1108/IntR-12-2012-0244
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