How to cite this paper
Alsakarneh, A., Eneizan, B., Fraihat, B., Makhamreh, H., Al-Gharaibeh, S & Alhyasat, K. (2023). An investigation into the effect of social support on job performance and job satisfaction in the Jordanian insurance industry.International Journal of Data and Network Science, 7(3), 1435-1444.
Refrences
Abadi, M. B. H., Taban, E., Khanjani, N., Konjin, Z. N., Khajehnasiri, F., & Samaei, S. E. (2021). Relationships between job satisfaction and job demand, job control, social support, and depression in Iranian nurses. Journal of Nursing Re-search, 29(2), e143.
Akkoç, İ., & Aysun, T. Ü. R. E. (2020). The mediating role of person-organization fit on the effect of leader support and social support on job satisfaction in nurses. Alanya Akademik Bakış, 4(3), 561-576.
Allen, T. D. (2001). Family-supportive work environments: The role of organizational perceptions. Journal of vocational behavior, 58(3), 414-435.
Alsakarneh, A. A. A., Hong, S. C., Eneizan, B. M., & AL-kharabsheh, K. A. (2019). Exploring the relationship between the emotional labor and performance in the Jordanian insurance industry. Current Psychology, 38(5), 1140-1151.
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the academy of marketing sci-ence, 16(1), 74-94.
Bakker, A. B., & Demerouti, E. (2007). The job demands‐resources model: State of the art. Journal of managerial psy-chology, 22(3), 309-328.
Bastian, A. (2022). The Effect of Social Support on Job Satisfaction and Organizational Citizenship Behavior as Media-tion. SAINS ORGANISASI, 1(2), 100-111.
Branscum, P., Haider, T., Brown, D., & Sharma, M. (2016). Using emotional intelligence and social support to predict job performance of health educators. American Journal of Health Education, 47(5), 309-314.
Brough, P., & Frame, R. (2004). Predicting police job satisfaction and turnover intentions: The role of social support and police organisational variables. New Zealand journal of psychology, 33(1), 8-18.
Cammann, C. (1983). Assessing the attitudes and perceptions of organizational members. Assessing organizational change: A guide to methods, measures, and practices, 71-138.
Chandra, V. (2012). Work–life balance: eastern and western perspectives. The International Journal of Human Resource Management, 23(5), 1040-1056.
Chen, M. H., Huang, I. C. & Du, P. L. (2010). The Relationship among Family-Learning Inter-role Conflicts, Social Sup-port, and Learning Burnout of Continuing Education Students. Institute of Executive Master of Business Administra-tion National University of Kaohsiung.
Chiaburu, D. S., & Harrison, D. A. (2008). Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance. Journal of applied psychology, 93(5), 1082.
Cortese, C. G., Colombo, L., & Ghislieri, C. (2010). Determinants of nurses’ job satisfaction: the role of work–family con-flict, job demand, emotional charge and social support. Journal of Nursing Management, 18(1), 35-43.
Demerouti, E., Derks, D., Brummelhuis, L. L. T., & Bakker, A. B. (2014). New ways of working: Impact on working con-ditions, work–family balance, and well-being. In The impact of ICT on quality of working life (pp. 123-141). Springer, Dordrecht.
Dugguh, S. I., & Dennis, A. (2014). Job satisfaction theories: Traceability to employee performance in organizations. IOSR Journal of Business and Management, 16(5), 11-18.
Eagle, D. E., Hybels, C. F., & Proeschold-Bell, R. J. (2019). Perceived social support, received social support, and depres-sion among clergy. Journal of Social and Personal Relationships, 36(7), 2055-2073.
Eneizan, B., Taamneh, M., Enaizan, O., Almaaitah, M., Ngah, A., & Alsakarneh, A. (2021). Human resources practices and job satisfaction on customer satisfaction: The mediating role of quality of customer interaction in online call cen-ter. International Journal of Data and Network Science, 5(1), 11-18.
Ferguson, M., Carlson, D., Zivnuska, S., & Whitten, D. (2012). Support at work and home: The path to satisfaction through balance. Journal of Vocational Behavior, 80(2), 299-307.
Fernandes, C., & Tewari, K. (2012). Organizational Role Stress: Impact of Manager and Peer Support. Journal of knowledge Globalization, 5(1) 1-28.
Foy, T., Dwyer, R. J., Nafarrete, R., Hammoud, M. S. S., & Rockett, P. (2019). Managing job performance, social support and work-life conflict to reduce workplace stress. International Journal of Productivity and Performance Manage-ment, 68(6), 1018-1041.
Ghosh, P., Rai, A., & Singh, A. (2016). Support at work to fuel engagement: a study of employees of Indian banking sec-tor. Review of Integrative Business and Economics Research, 5(2) , 1-10.
GÖZÜKARA, İ., & Çolakoğlu, N. (2015). The impact of manager support and work family conflict on job satisfaction. Business Management Dynamics, 5(6), 13.
Hair, J. F., Jr., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2013). A primer on partial least squares structural equation modeling (PLS-SEM). Thousand Oaks, CA: Sage Publications
Hamaideh, S. H. (2011). Burnout, social support, and job satisfaction among Jordanian mental health nurses. Issues in mental health nursing, 32(4), 234-242.
Hammer, L. B., Kossek, E. E., Yragui, N. L., Bodner, T. E., & Hanson, G. C. (2009). Development and validation of a mul-tidimensional measure of family supportive supervisor behaviors (FSSB). Journal of management, 35(4), 837-856.
Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: updated guidelines. Industrial management & data systems.
Hirsch, B. J. (1981). Social networks and the coping process: Creating personal communities. In B. Gottlieb (Ed.), Social networks and social support (pp. 149–170). Beverly Hills, CA: Sage Publications.
Hoang, T. G., Corbière, M., Negrini, A., Pham, M. K., & Reinharz, D. (2013). Validation of the Karasek-Job Content Questionnaire to measure job strain in Vietnam. Psychological reports, 113(2), 363-379.
Ismail, A., Nor, S. M., Yahya, Z., Zahar, U. A. U., Ismail, Y., & Ainon, J. A. S. (2013). Social support in job performance as an antecedent of work intrusion on family conflict: Empirical evidence. Management: journal of contemporary management issues, 18(2), 37-55.
Javadian, S. R., & Hosseini, A. (2020). The relationship between social support and job performance of social workers. Social Behavior Research & Health (SBRH), 4(1), 480-486.
Kalleberg, A. L. (1977). Work values and job rewards: A theory of job satisfaction. American sociological review, 42(1), 124-143.
Karasek, R., & Theorell, T. (1990). Healthy work. Stress, productivity, and the reconstruction of working life. New York: BasicBooks.
Karasek, R., Brisson, C., Kawakami, N., Houtman, I., Bongers, P., & Amick, B. (1998). The Job Content Questionnaire (JCQ): an instrument for internationally comparative assessments of psychosocial job characteristics. Journal of occu-pational health psychology, 3(4), 322.
Khatatbeh, H., Al‐Dwaikat, T., Oláh, A., Onchonga, D., Hammoud, S., Amer, F., ... & Pakai, A. (2021). The relationships between paediatric nurses' social support, job satisfaction and patient adverse events. Nursing open, 8(6), 3575-3582.
Kottke, J. L., & Sharafinski, C. E. (1988). Measuring perceived supervisory and organizational support. Educational and psychological Measurement, 48(4), 1075-1079.
Lee, Y. D., Lin, C. C., Chen, M. T., & Huang, C. F. (2017). THE IMPACT OF SOCIAL SUPPORT ON JOB PERFOR-MANCE: THE EMPIRICAL STUDY OF MEDIATING AND MODERATING EFFECTS OF RELATED VARIABLES. International Journal of Organizational Innovation, 10(1).
Levinson, H. (1965). Reciprocation: Between man and relationship organization. Administrative Science Quarterly, 9(4), 370-390.
Liang, Y. W., & Liou, Y. C. (2022). Relationships between social support and satisfaction-moderating role of facilitation. Leisure Studies, 41(2), 198-213.
Liu, D., Yang, X., Zhang, C., Zhang, W., Tang, Q., Xie, Y., & Shi, L. (2022). The impact of job satisfaction and social support on job performance among primary care providers in Northeast China. Frontiers in Public Health, 1745.
Locke, E. A. (1969). What is job satisfaction?. Organizational behavior and human performance, 4(4), 309-336.
Makhamreh, H. Z., Alsakarneh, A., Eneizan, B., & Ngah, A. H. (2022). Employee motivation, job satisfaction, customer satisfaction, and firm performance: the moderating role of employee empowerment. Business: Theory and Practice, 23(2), 357-364.
Menguc, B., & Boichuk, J. P. (2012). Customer orientation dissimilarity, sales unit identification, and customer-directed extra-role behaviors: Understanding the contingency role of coworker support. Journal of Business Research, 65(9), 1357-1363.
Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human resource management review, 1(1), 61-89.
Mintz-Binder, R. D. (2014). Exploring job satisfaction, role issues, and supervisor support of associate degree nursing program directors. Nursing education perspectives, 35(1), 43-48.
Mufidah, I. U. (2022, May). Coronavirus Anxiety, Perceived Social Support, dan Job Satisfaction Mahasiswa Relawan Ru-ang Belajar Aqil Kota Malang. In Seminar Nasional Psikologi UM (Vol. 1, No. 1, pp. 168-175).
Muhaimin, Y. (2022). Pengaruh stres kerja dan social support terhadap job satisfaction pada masa transisi kembali work from office (WFO). Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan, 5(2), 974-981.
Nasurdin, A. M., Ling, T. C., & Khan, S. N. (2018). Linking social support, work engagement and job performance in nursing. International Journal of Business & Society, 19(2).
Netemeyer, R. G., Brashear-Alejandro, T., & Boles, J. S. (2004). A cross-national model of job-related outcomes of work role and family role variables: A retail sales context. Journal of the Academy of marketing Science, 32(1), 49-60.
O’Driscoll, M. P., Brough, P., & Kalliath, T. J. (2004). Work/family conflict, psychological well-being, satisfaction and social support: A longitudinal study in New Zealand. Equal Opportunities International, 23(1/2), 36–56.
O’Driscoll, M. P., Poelmans, S., Spector, P. E., Kalliath, T., Allen, T. D., Cooper, C. L., et al. (2003). Family responsive interventions, perceived organizational and supervisor support, work–family conflict, and psychological strain. Inter-national Journal of Stress Management, 10(4), 326–344.
Orgambídez, A., Almeida, H., & Borrego, Y. (2022). Social support and job satisfaction in nursing staff: understanding the link through role ambiguity. Journal of Nursing Management, 30(7), 2937-2944.
Orgambídez-Ramos, A., & de Almeida, H. (2017). Work engagement, social support, and job satisfaction in Portuguese nursing staff: A winning combination. Applied Nursing Research, 36, 37-41.
Putra, F., Asbari, M., Purwanto, A., Novitasari, D., & Santoso, P. B. (2021). Linking Social Support and Performance in Higher Education. International Journal of Social and Management Studies, 2(1), 64-73.
Qomariyah, A. & Wu, W. Y. 2013. The Influence of Expatriates’ Personality and Social Capital on their Stress, Adjust-ment, and Performance: A Perspective of Multiple Moderation. Master program. Department of International Business Administration College of Business Chinese Culture University Master Thesis.
Rajakala, R., & Kumar, S. S. (2015). Social support and job satisfaction among the school teachers in Tiruchirappalli edu-cational Revenue district, Tamil Nadu, India. International Journal of Research-Granthaalayah, 3(12), 83-91.
Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: the contribution of per-ceived organizational support. Journal of applied psychology, 86(5), 825-836.
Rousseau, V., Salek, S., Aubé, C., & Morin, E. M. (2009). Distributive justice, procedural justice,and psychological dis-tress: The moderating effect of coworker support and work autonomy. Journal of Occupational Health Psychology, 14(3), 305-317.
Sarason, B. R., Sarason, I. G., & Pierce, G. R. (1990). Social Support: An Interactional View. New York, NY: Wiley
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences (Vol. 3). Sage.
Sultan, S., & Rashid, S. (2015). Perceived Social Support Mediating the Relationship between Perceived Stress and Job Satisfaction. Journal on Educational Psychology, 8(3), 36-42.
Susskind, A. M., Kacmar, K. M., & Borchgrevink, C. P. (2003). Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange. Journal of applied psychology, 88(1), 179–187.
Taylor, S. E. (2011). “Social support: a review,” in The Oxford Handbook of Health Psychology, ed. H. E. Friedman (New York: Oxford University Press).
Tremblay, M., & Simard, G. (2018). A multifoci approach to study social support and job performance: A target similarity consideration of development-enhancing practices, leadership, and structure. Journal of Business Research, 92, 118-130.
Vangelisti, A. L. (2009). Challenges in conceptualizing social support. Journal of social and personal relationships, 26(1), 39-51.
Weiss, D., Dawis, R. V., England, G. W., & Lofquist, L. H. (1967). Minnesota Satisfaction Questionnaire--Long Form. Journal of Applied Psychology.
Wills, T. A. (1991). “Social support and interpersonal relationships,” in Prosocial Behavior, ed. M. S. Clark (Newbury Park, CA: Sage)
Wu, F., Ren, Z., Wang, Q., He, M., Xiong, W., Ma, G., ... & Zhang, X. (2021). The relationship between job stress and job burnout: the mediating effects of perceived social support and job satisfaction. Psychology, health & medicine, 26(2), 204-211.
Wu, S., Zhou, S., Yu, X., Chen, W., Zheng, W., Huang, M., ... & Zhang, K. (2020). Association between social support and job satisfaction among mainland Chinese ethnic minority kindergarten teachers: The mediation of self-efficacy and work engagement. Frontiers in Psychology, 11, 581397.
Yang, Y. H., & Kim, J. K. (2016). Factors influencing turnover intention in clinical nurses: Compassion fatigue, coping, social support, and job satisfaction. Journal of Korean Academy of Nursing Administration, 22(5), 562-569.
Yucel, D. (2021). Different types of work–family balance, social support, and job satisfaction: A latent class analysis. Ap-plied Research in Quality of Life, 16(3), 1343-1368.
Yuh, J., & Choi, S. (2017). Sources of social support, job satisfaction, and quality of life among childcare teachers. The Social Science Journal, 54(4), 450-457.
Yusuf, Y., & Farradinna, S. (2021). The Mediating of Social Support on The Relationship Between Bullying Response at Work and Job Satisfaction Among Women Career Indonesia. Review of International Geographical Education Online, 11(5).
Zhang, L., Lin, Y., & Wan, F. (2015). Social support and job satisfaction: elaborating the mediating role of work-family interface. Current Psychology, 34(4), 781-790.
Akkoç, İ., & Aysun, T. Ü. R. E. (2020). The mediating role of person-organization fit on the effect of leader support and social support on job satisfaction in nurses. Alanya Akademik Bakış, 4(3), 561-576.
Allen, T. D. (2001). Family-supportive work environments: The role of organizational perceptions. Journal of vocational behavior, 58(3), 414-435.
Alsakarneh, A. A. A., Hong, S. C., Eneizan, B. M., & AL-kharabsheh, K. A. (2019). Exploring the relationship between the emotional labor and performance in the Jordanian insurance industry. Current Psychology, 38(5), 1140-1151.
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the academy of marketing sci-ence, 16(1), 74-94.
Bakker, A. B., & Demerouti, E. (2007). The job demands‐resources model: State of the art. Journal of managerial psy-chology, 22(3), 309-328.
Bastian, A. (2022). The Effect of Social Support on Job Satisfaction and Organizational Citizenship Behavior as Media-tion. SAINS ORGANISASI, 1(2), 100-111.
Branscum, P., Haider, T., Brown, D., & Sharma, M. (2016). Using emotional intelligence and social support to predict job performance of health educators. American Journal of Health Education, 47(5), 309-314.
Brough, P., & Frame, R. (2004). Predicting police job satisfaction and turnover intentions: The role of social support and police organisational variables. New Zealand journal of psychology, 33(1), 8-18.
Cammann, C. (1983). Assessing the attitudes and perceptions of organizational members. Assessing organizational change: A guide to methods, measures, and practices, 71-138.
Chandra, V. (2012). Work–life balance: eastern and western perspectives. The International Journal of Human Resource Management, 23(5), 1040-1056.
Chen, M. H., Huang, I. C. & Du, P. L. (2010). The Relationship among Family-Learning Inter-role Conflicts, Social Sup-port, and Learning Burnout of Continuing Education Students. Institute of Executive Master of Business Administra-tion National University of Kaohsiung.
Chiaburu, D. S., & Harrison, D. A. (2008). Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance. Journal of applied psychology, 93(5), 1082.
Cortese, C. G., Colombo, L., & Ghislieri, C. (2010). Determinants of nurses’ job satisfaction: the role of work–family con-flict, job demand, emotional charge and social support. Journal of Nursing Management, 18(1), 35-43.
Demerouti, E., Derks, D., Brummelhuis, L. L. T., & Bakker, A. B. (2014). New ways of working: Impact on working con-ditions, work–family balance, and well-being. In The impact of ICT on quality of working life (pp. 123-141). Springer, Dordrecht.
Dugguh, S. I., & Dennis, A. (2014). Job satisfaction theories: Traceability to employee performance in organizations. IOSR Journal of Business and Management, 16(5), 11-18.
Eagle, D. E., Hybels, C. F., & Proeschold-Bell, R. J. (2019). Perceived social support, received social support, and depres-sion among clergy. Journal of Social and Personal Relationships, 36(7), 2055-2073.
Eneizan, B., Taamneh, M., Enaizan, O., Almaaitah, M., Ngah, A., & Alsakarneh, A. (2021). Human resources practices and job satisfaction on customer satisfaction: The mediating role of quality of customer interaction in online call cen-ter. International Journal of Data and Network Science, 5(1), 11-18.
Ferguson, M., Carlson, D., Zivnuska, S., & Whitten, D. (2012). Support at work and home: The path to satisfaction through balance. Journal of Vocational Behavior, 80(2), 299-307.
Fernandes, C., & Tewari, K. (2012). Organizational Role Stress: Impact of Manager and Peer Support. Journal of knowledge Globalization, 5(1) 1-28.
Foy, T., Dwyer, R. J., Nafarrete, R., Hammoud, M. S. S., & Rockett, P. (2019). Managing job performance, social support and work-life conflict to reduce workplace stress. International Journal of Productivity and Performance Manage-ment, 68(6), 1018-1041.
Ghosh, P., Rai, A., & Singh, A. (2016). Support at work to fuel engagement: a study of employees of Indian banking sec-tor. Review of Integrative Business and Economics Research, 5(2) , 1-10.
GÖZÜKARA, İ., & Çolakoğlu, N. (2015). The impact of manager support and work family conflict on job satisfaction. Business Management Dynamics, 5(6), 13.
Hair, J. F., Jr., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2013). A primer on partial least squares structural equation modeling (PLS-SEM). Thousand Oaks, CA: Sage Publications
Hamaideh, S. H. (2011). Burnout, social support, and job satisfaction among Jordanian mental health nurses. Issues in mental health nursing, 32(4), 234-242.
Hammer, L. B., Kossek, E. E., Yragui, N. L., Bodner, T. E., & Hanson, G. C. (2009). Development and validation of a mul-tidimensional measure of family supportive supervisor behaviors (FSSB). Journal of management, 35(4), 837-856.
Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: updated guidelines. Industrial management & data systems.
Hirsch, B. J. (1981). Social networks and the coping process: Creating personal communities. In B. Gottlieb (Ed.), Social networks and social support (pp. 149–170). Beverly Hills, CA: Sage Publications.
Hoang, T. G., Corbière, M., Negrini, A., Pham, M. K., & Reinharz, D. (2013). Validation of the Karasek-Job Content Questionnaire to measure job strain in Vietnam. Psychological reports, 113(2), 363-379.
Ismail, A., Nor, S. M., Yahya, Z., Zahar, U. A. U., Ismail, Y., & Ainon, J. A. S. (2013). Social support in job performance as an antecedent of work intrusion on family conflict: Empirical evidence. Management: journal of contemporary management issues, 18(2), 37-55.
Javadian, S. R., & Hosseini, A. (2020). The relationship between social support and job performance of social workers. Social Behavior Research & Health (SBRH), 4(1), 480-486.
Kalleberg, A. L. (1977). Work values and job rewards: A theory of job satisfaction. American sociological review, 42(1), 124-143.
Karasek, R., & Theorell, T. (1990). Healthy work. Stress, productivity, and the reconstruction of working life. New York: BasicBooks.
Karasek, R., Brisson, C., Kawakami, N., Houtman, I., Bongers, P., & Amick, B. (1998). The Job Content Questionnaire (JCQ): an instrument for internationally comparative assessments of psychosocial job characteristics. Journal of occu-pational health psychology, 3(4), 322.
Khatatbeh, H., Al‐Dwaikat, T., Oláh, A., Onchonga, D., Hammoud, S., Amer, F., ... & Pakai, A. (2021). The relationships between paediatric nurses' social support, job satisfaction and patient adverse events. Nursing open, 8(6), 3575-3582.
Kottke, J. L., & Sharafinski, C. E. (1988). Measuring perceived supervisory and organizational support. Educational and psychological Measurement, 48(4), 1075-1079.
Lee, Y. D., Lin, C. C., Chen, M. T., & Huang, C. F. (2017). THE IMPACT OF SOCIAL SUPPORT ON JOB PERFOR-MANCE: THE EMPIRICAL STUDY OF MEDIATING AND MODERATING EFFECTS OF RELATED VARIABLES. International Journal of Organizational Innovation, 10(1).
Levinson, H. (1965). Reciprocation: Between man and relationship organization. Administrative Science Quarterly, 9(4), 370-390.
Liang, Y. W., & Liou, Y. C. (2022). Relationships between social support and satisfaction-moderating role of facilitation. Leisure Studies, 41(2), 198-213.
Liu, D., Yang, X., Zhang, C., Zhang, W., Tang, Q., Xie, Y., & Shi, L. (2022). The impact of job satisfaction and social support on job performance among primary care providers in Northeast China. Frontiers in Public Health, 1745.
Locke, E. A. (1969). What is job satisfaction?. Organizational behavior and human performance, 4(4), 309-336.
Makhamreh, H. Z., Alsakarneh, A., Eneizan, B., & Ngah, A. H. (2022). Employee motivation, job satisfaction, customer satisfaction, and firm performance: the moderating role of employee empowerment. Business: Theory and Practice, 23(2), 357-364.
Menguc, B., & Boichuk, J. P. (2012). Customer orientation dissimilarity, sales unit identification, and customer-directed extra-role behaviors: Understanding the contingency role of coworker support. Journal of Business Research, 65(9), 1357-1363.
Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human resource management review, 1(1), 61-89.
Mintz-Binder, R. D. (2014). Exploring job satisfaction, role issues, and supervisor support of associate degree nursing program directors. Nursing education perspectives, 35(1), 43-48.
Mufidah, I. U. (2022, May). Coronavirus Anxiety, Perceived Social Support, dan Job Satisfaction Mahasiswa Relawan Ru-ang Belajar Aqil Kota Malang. In Seminar Nasional Psikologi UM (Vol. 1, No. 1, pp. 168-175).
Muhaimin, Y. (2022). Pengaruh stres kerja dan social support terhadap job satisfaction pada masa transisi kembali work from office (WFO). Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan, 5(2), 974-981.
Nasurdin, A. M., Ling, T. C., & Khan, S. N. (2018). Linking social support, work engagement and job performance in nursing. International Journal of Business & Society, 19(2).
Netemeyer, R. G., Brashear-Alejandro, T., & Boles, J. S. (2004). A cross-national model of job-related outcomes of work role and family role variables: A retail sales context. Journal of the Academy of marketing Science, 32(1), 49-60.
O’Driscoll, M. P., Brough, P., & Kalliath, T. J. (2004). Work/family conflict, psychological well-being, satisfaction and social support: A longitudinal study in New Zealand. Equal Opportunities International, 23(1/2), 36–56.
O’Driscoll, M. P., Poelmans, S., Spector, P. E., Kalliath, T., Allen, T. D., Cooper, C. L., et al. (2003). Family responsive interventions, perceived organizational and supervisor support, work–family conflict, and psychological strain. Inter-national Journal of Stress Management, 10(4), 326–344.
Orgambídez, A., Almeida, H., & Borrego, Y. (2022). Social support and job satisfaction in nursing staff: understanding the link through role ambiguity. Journal of Nursing Management, 30(7), 2937-2944.
Orgambídez-Ramos, A., & de Almeida, H. (2017). Work engagement, social support, and job satisfaction in Portuguese nursing staff: A winning combination. Applied Nursing Research, 36, 37-41.
Putra, F., Asbari, M., Purwanto, A., Novitasari, D., & Santoso, P. B. (2021). Linking Social Support and Performance in Higher Education. International Journal of Social and Management Studies, 2(1), 64-73.
Qomariyah, A. & Wu, W. Y. 2013. The Influence of Expatriates’ Personality and Social Capital on their Stress, Adjust-ment, and Performance: A Perspective of Multiple Moderation. Master program. Department of International Business Administration College of Business Chinese Culture University Master Thesis.
Rajakala, R., & Kumar, S. S. (2015). Social support and job satisfaction among the school teachers in Tiruchirappalli edu-cational Revenue district, Tamil Nadu, India. International Journal of Research-Granthaalayah, 3(12), 83-91.
Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: the contribution of per-ceived organizational support. Journal of applied psychology, 86(5), 825-836.
Rousseau, V., Salek, S., Aubé, C., & Morin, E. M. (2009). Distributive justice, procedural justice,and psychological dis-tress: The moderating effect of coworker support and work autonomy. Journal of Occupational Health Psychology, 14(3), 305-317.
Sarason, B. R., Sarason, I. G., & Pierce, G. R. (1990). Social Support: An Interactional View. New York, NY: Wiley
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences (Vol. 3). Sage.
Sultan, S., & Rashid, S. (2015). Perceived Social Support Mediating the Relationship between Perceived Stress and Job Satisfaction. Journal on Educational Psychology, 8(3), 36-42.
Susskind, A. M., Kacmar, K. M., & Borchgrevink, C. P. (2003). Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange. Journal of applied psychology, 88(1), 179–187.
Taylor, S. E. (2011). “Social support: a review,” in The Oxford Handbook of Health Psychology, ed. H. E. Friedman (New York: Oxford University Press).
Tremblay, M., & Simard, G. (2018). A multifoci approach to study social support and job performance: A target similarity consideration of development-enhancing practices, leadership, and structure. Journal of Business Research, 92, 118-130.
Vangelisti, A. L. (2009). Challenges in conceptualizing social support. Journal of social and personal relationships, 26(1), 39-51.
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