How to cite this paper
Rahanatha, G., Yasa, N., Giantari, I & Ekawati, N. (2023). Determinants of impulsive buying among Hindu women: The impact of CRM in the retail industry.International Journal of Data and Network Science, 7(3), 1143-1152.
Refrences
Ariyani, NWS., Rahyuda, K., Sukaatmadja, IPG., Yasa, N.N.K. 2016. Mediating role of customer relationship marketing improve business performance base on culture organizations: Case study on computer hardware industry in Indonesia, International Business Management, 10(1), 32-37
Astawa, I M.O. (2018). Upacara Keagamaan dalam Perspektif Prilaku dan Ekonomi. Genta Hredaya Media Informasi Ilmiah Brahma Widya STAHN Mpu Kuturan, 2(2), 31-39.
Beatty, S.E., & Ferrell, E.M. (1998). Impulse buying: modeling its precursors. Journal of Retailing, 74(2), 161-167.
Cahyono, K. E., Khuzaini, K., & Widiarto, H. (2019). Pengaruh Hedonic Value dan Utilitarian Value Terhadap Impulsive Buying di Mediasi Oleh Shopping Lifestyle Pada Industri Kulit Sidoarjo. Balance, 17(2), 161-177.
Chung, N., Song, H.G., & Lee, H. (2017). Consumers’ impulsive buying behavior of restaurant products in social commerce. International Journal of Contemporary Hospitality Management, 29(2), 709-731.
Dey, D.K., & Srivastava, A. (2017). Impulse buying intentions of young consumers from a hedonic shopping perspective. Journal of Indian Business Research, 9(4), 266-282.
Ekawati, N., Wardana, I., Yasa, N., Kusumadewi, N., & Tirtayani, I. (2023). A strategy to improve green purchase behav-ior and customer relationship management during the covid-19 new normal conditions. Uncertain Supply Chain Man-agement, 11(1), 289-298.
Evans, J. S. B., & Stanovich, K. E. (2013). Dual-process theories of higher cognition: Advancing the debate. Perspectives on psychological science, 8(3), 223-241.
Gallarza, M. G., Gil‐Saura, I., & Holbrook, M. B. (2011). The value of value: Further excursions on the meaning and role of customer value. Journal of consumer behaviour, 10(4), 179-191.
Ha, J., & Jang, S. S. (2010). Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants. International Journal of Hospitality Management, 29(1), 2-13.
Hadiyati, E. (2016). Study of marketing mix and aida model to purchasing on line product in indonesia. British Journal of Marketing Studies, 4(7), 49-62.
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2017). A primer on partial least squares structural equation mod-eling (PLS-SEM). Sage publications. ISBN 9781483377445
Handayani, F., Parlyna, R., & Yusuf, M. (2021). Peran Ketersediaan Uang dalam Memoderasi Pengaruh Motivasi Hedonis dan Motivasi Utilitarian Terhadap Pembelian Impulsif Pada E-Commerce. Jurnal Bisnis, Manajemen, dan Keuangan-JBMK, 2(1), 1-16.
Hanzaee, K. H., & Rezaeyeh, S. P. (2014). Investigation of the effects of hedonic value and utilitarian value on customer satisfaction and behavioural intentions. African Journal of Business Management, 7(11), 818–825.
Hausman, A. (2000). A multi-method investigation of consumer motivations in impulse buying behavior. Journal of Con-sumer Marketing, 17(5), 403-419.
Holbrook, M., & Hirschman, E. (1982). The experiential aspects of use: consumer fantasies, feelings, and fun. Journal of Consumer Research, 9(1), 132-141.
Huang, L. T. (2015). Exploring utilitarian and hedonic antecedents for adopting in- formation from a recommendation agent and unplanned purchase behaviour. New Review of Hypermedia and Multimedia, 22(1), 139–165.
Japarianto, E., & Monika, Y. (2020). Pengaruh Hedonic Shopping Value Terhadap Impulse Buying Dengan Shopping Life-style Sebagai Moderator Pada Online Shop Chocochips. Jurnal Manajemen Pemasaran, 7(1), 1-10.
Kampani, N., & Jhamb, D. (2020). Analyzing the role of e-crm in managing customer relations: A critical review of the literature. Journal of Critical Review, 7(4), 221-226.
Lee, C.-H., & Wu, J.J. (2017). Consumer online flow experience: The relationship between utilitarian and hedonic value, satisfaction and unplanned purchase. Industrial Management & Data Systems, 117(10), 2452-2467.
Manganari, E.E., Siomkos, G.J., Rigopoulou, I.D., & Vrechopoulos, A.P. (2011). Virtual store layout effects on consumer behaviour: applying an environmental psychology approach in the online travel industry. Internet Research, 21(3), 326-46.
Martaleni, M., Hendrasto, F., Hidayat, N., Dzikri, A. A., & Yasa, N. N. K. (2022). Flash sale and online impulse buying: Mediation effect of emotions. Innovative Marketing, 18(2), 49-59.
McKinney, L. N. (2004). Creating a satisfying Internet shopping experience via atmospheric variables. International Journal of Consumer Studies, 28(3), 268–283.
Mehrabian, A., & Russell, J.A. (1974). An Approach to Environmental Psychology. MIT Press, Cambridge, MA.
Mohan, G., Sivakumaran, B., & Sharma, P. (2013). Impact of store environment on impulse buying behavior. European Journal of Marketing, 47(10), 1711-1732.
Nayak, B. S., & Tabassum, N. (2022). Modern Corporations and Strategies at Work. Singapore: Springer.
Ningsih, L., & Kardiyem, K. (2020). Pengaruh Nilai Hedonik, Kualitas Pelayanan, Nilai Utilitarian terhadap Impulsive Buying melalui Brand Trust. Economic Education Analysis Journal, 9(3), 717-732.
Ottar Olsen, S., & Skallerud, K. (2011). Retail attributes' differential effects on utilitarian versus hedonic shopping value. Journal of Consumer Marketing, 28(7), 532-539.
Parboteeah, D. V., Valacich, J. S., & Wells, J. D. (2009). The influence of website char- acteristics on a consumer’s urge to buy impulsively. Information Systems Research, 20(1), 60–78.
Peng, C., & Kim, Y. G. (2014). Application of the Stimuli-Organism-Response (S-O-R) Framework to Online Shopping Behavior. Journal of Internet Commerce, 13(3), 159-176.
Picot-Coupey, K., Krey, N., Huré, E., & Ackermann, C. L. (2021). Still work and/or fun? Corroboration of the hedonic and utilitarian shopping value scale. Journal of Business Research, 126, 578-590.
Primananda, P.G.B.N., Yasa, N.N.K., Sukaatmadja, IPG., & Setiawan, PY. (2022). Trust as a mediating effect of social media marketing, experience, destination image on revisit intention in the COVID-19 era. International Journal of Da-ta and Network Science, 6(2), 517-526.
Rajaguru, R. (2014). Motion Picture-Induced Visual, Vocal and Celebrity Effects on Tourism Motivation: Stimulus Organism Response Model. Asia Pacific Journal of Tourism Research, 19(4), 375-388.
Rook, D.W., & Fisher, R.J. (1995). Normative influences on impulsive buying behavior. Journal of Consumer Research, 22(3), 305-313.
Santini, F.D.O., Ladeira, W.J., Vieira, V.A., Araujo, C.F., & Sampaio, C.H. (2019). Antecedents and consequences of im-pulse buying: a meta-analytic study. RAUSP Management Journal, 54(2), 178-204.
Strack, F., Werth, L., & Deutsch, R. (2006). Reflective and Impulsive Determinants of Consumer Behavior. Journal of Consumer Psychology, 16(3), 205-216.
Subrata, I. N. (2020). Manajemen Ekonomi Spiritual: Sebuah Upaya Mengkontruksi Peluang Modal Bagi Generasi Muda Hindu. Sphatika Jurnal Teologi, 11(1), 58-67
Suksma, I G. W., Widana, I G. K., & Winantra, I K. (2020). Ritual Hindu dalam Perspektif Kontemporer. Widyanatya, 2(1), 62-71.
Tice, D. M., & Bratslavsky, E. (2000). Giving in to Feel Good:The Place of Emotion Regulation in the Context of General Self-Control. Psychological Inquiry, 11(3), 149 –159.
Tobing, A. A. F. (2019). Pengaruh Utilitarian dan Hedonic Shopping Value Terhadap Impulsive Buying dan Pengaruhnya Terhadap Repurchase Intention Produk Fashion Pada Toko Online (Studi Kasus Pada Konsumen Toko Online Shopee di Kota Pontianak). Equator Journal of Management and Entrepreneurship, 7(2), 30-40.
Verhagen, T., & Dolen, V. W. (2011). The influence of online store beliefs on consumer online impulse buying: a model and empirical application. Information & Management, 48(8), 320-327.
Verhagen, T., & Van D. W. (2011). The influence of online store beliefs on consumer online impulse buying: A model and empirical application. Information & Management, 48(8), 320–327.
Vohs, K. D., & Faber, R. J. (2007). Spent resources: Self-regulatory resource availability affects impulse buying. Journal of consumer research, 33(4), 537-547.
Wells, J.D., Parboteeah, V., & Valacich, J.S. (2011). Online impulse buying/ understanding the interplay between consumer impulsiveness and website quality. Journal of the Association for Information Systems, 12(1), 32-56.
Wertenbroch, K. (1998). Consumption self-control by rationing purchase quantities of virtue and vice. Marketing Science, 17 (4), 317-337.
Wijaya, B. S. (2012). The Development of Hierarchy of Effects Model in Advertising. International Research Journal of Business Studies, 5(1), 73-85.
Xu, H., Zhang, K.Z.K., & Zhao, S.J. (2020). A dual systems model of online impulse buying. Industrial Management & Data Systems, 120(5), 845-861.
Yasa, N., Piartrini, P., Telagawathi, N. L. W. S., Muna, N., Rahmayanti, P., Wardana, M., ... & Suartina, I. (2022). The role of attitude to mediate the effect of trust, perceived behavior control, subjective norm and per-ceived quality on inten-tion to reuse the COVID-19 website. International Journal of Data and Network Science, 6(3), 895-904.
Yupardhi S.(2012). Upakara Umat Hindu Bali Tradisi Yang Kaku, Hura-Hura dan Tidak Mendidik. Wahana, 83. TH.XXIX Agustus 2012.
Zafar, A.U., Qiu, J., Shahzad, M., Shen, J., Bhutto, T.A., & Irfan, M. (2020). Impulse buying in social commerce: bundle offer, top reviews, and emotional intelligence. Asia Pacific Journal of Marketing and Logistics, 33(4), 945-973.
Zayusman, F., Septrizola, W. (2019). Pengaruh Hedonic Shopping Value dan Shopping Lifestyle Terhadap Impulse Buying pada Pelaggan Tokopedia di Kota Padang. Jurnal Kajian Manajemen dan Wirausaha, 1(1), 360-368.
Zhao, Z., Du, X., Liang, F., Zhu, X. 2019. Effect of product type and time pressure on consumers’ online impulse buying intention. Journal of Contemporary Marketing Science, 2(2), 137-154.
Zheng, X., Jinqi M., Feng Y., & Xiuyuan G. (2019). Understanding impulse buying in mobile commerce: An investiga-tion into hedonic and utilitarian browsing. International Journal of Information Management, 48(1), 151-160.
Astawa, I M.O. (2018). Upacara Keagamaan dalam Perspektif Prilaku dan Ekonomi. Genta Hredaya Media Informasi Ilmiah Brahma Widya STAHN Mpu Kuturan, 2(2), 31-39.
Beatty, S.E., & Ferrell, E.M. (1998). Impulse buying: modeling its precursors. Journal of Retailing, 74(2), 161-167.
Cahyono, K. E., Khuzaini, K., & Widiarto, H. (2019). Pengaruh Hedonic Value dan Utilitarian Value Terhadap Impulsive Buying di Mediasi Oleh Shopping Lifestyle Pada Industri Kulit Sidoarjo. Balance, 17(2), 161-177.
Chung, N., Song, H.G., & Lee, H. (2017). Consumers’ impulsive buying behavior of restaurant products in social commerce. International Journal of Contemporary Hospitality Management, 29(2), 709-731.
Dey, D.K., & Srivastava, A. (2017). Impulse buying intentions of young consumers from a hedonic shopping perspective. Journal of Indian Business Research, 9(4), 266-282.
Ekawati, N., Wardana, I., Yasa, N., Kusumadewi, N., & Tirtayani, I. (2023). A strategy to improve green purchase behav-ior and customer relationship management during the covid-19 new normal conditions. Uncertain Supply Chain Man-agement, 11(1), 289-298.
Evans, J. S. B., & Stanovich, K. E. (2013). Dual-process theories of higher cognition: Advancing the debate. Perspectives on psychological science, 8(3), 223-241.
Gallarza, M. G., Gil‐Saura, I., & Holbrook, M. B. (2011). The value of value: Further excursions on the meaning and role of customer value. Journal of consumer behaviour, 10(4), 179-191.
Ha, J., & Jang, S. S. (2010). Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants. International Journal of Hospitality Management, 29(1), 2-13.
Hadiyati, E. (2016). Study of marketing mix and aida model to purchasing on line product in indonesia. British Journal of Marketing Studies, 4(7), 49-62.
Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2017). A primer on partial least squares structural equation mod-eling (PLS-SEM). Sage publications. ISBN 9781483377445
Handayani, F., Parlyna, R., & Yusuf, M. (2021). Peran Ketersediaan Uang dalam Memoderasi Pengaruh Motivasi Hedonis dan Motivasi Utilitarian Terhadap Pembelian Impulsif Pada E-Commerce. Jurnal Bisnis, Manajemen, dan Keuangan-JBMK, 2(1), 1-16.
Hanzaee, K. H., & Rezaeyeh, S. P. (2014). Investigation of the effects of hedonic value and utilitarian value on customer satisfaction and behavioural intentions. African Journal of Business Management, 7(11), 818–825.
Hausman, A. (2000). A multi-method investigation of consumer motivations in impulse buying behavior. Journal of Con-sumer Marketing, 17(5), 403-419.
Holbrook, M., & Hirschman, E. (1982). The experiential aspects of use: consumer fantasies, feelings, and fun. Journal of Consumer Research, 9(1), 132-141.
Huang, L. T. (2015). Exploring utilitarian and hedonic antecedents for adopting in- formation from a recommendation agent and unplanned purchase behaviour. New Review of Hypermedia and Multimedia, 22(1), 139–165.
Japarianto, E., & Monika, Y. (2020). Pengaruh Hedonic Shopping Value Terhadap Impulse Buying Dengan Shopping Life-style Sebagai Moderator Pada Online Shop Chocochips. Jurnal Manajemen Pemasaran, 7(1), 1-10.
Kampani, N., & Jhamb, D. (2020). Analyzing the role of e-crm in managing customer relations: A critical review of the literature. Journal of Critical Review, 7(4), 221-226.
Lee, C.-H., & Wu, J.J. (2017). Consumer online flow experience: The relationship between utilitarian and hedonic value, satisfaction and unplanned purchase. Industrial Management & Data Systems, 117(10), 2452-2467.
Manganari, E.E., Siomkos, G.J., Rigopoulou, I.D., & Vrechopoulos, A.P. (2011). Virtual store layout effects on consumer behaviour: applying an environmental psychology approach in the online travel industry. Internet Research, 21(3), 326-46.
Martaleni, M., Hendrasto, F., Hidayat, N., Dzikri, A. A., & Yasa, N. N. K. (2022). Flash sale and online impulse buying: Mediation effect of emotions. Innovative Marketing, 18(2), 49-59.
McKinney, L. N. (2004). Creating a satisfying Internet shopping experience via atmospheric variables. International Journal of Consumer Studies, 28(3), 268–283.
Mehrabian, A., & Russell, J.A. (1974). An Approach to Environmental Psychology. MIT Press, Cambridge, MA.
Mohan, G., Sivakumaran, B., & Sharma, P. (2013). Impact of store environment on impulse buying behavior. European Journal of Marketing, 47(10), 1711-1732.
Nayak, B. S., & Tabassum, N. (2022). Modern Corporations and Strategies at Work. Singapore: Springer.
Ningsih, L., & Kardiyem, K. (2020). Pengaruh Nilai Hedonik, Kualitas Pelayanan, Nilai Utilitarian terhadap Impulsive Buying melalui Brand Trust. Economic Education Analysis Journal, 9(3), 717-732.
Ottar Olsen, S., & Skallerud, K. (2011). Retail attributes' differential effects on utilitarian versus hedonic shopping value. Journal of Consumer Marketing, 28(7), 532-539.
Parboteeah, D. V., Valacich, J. S., & Wells, J. D. (2009). The influence of website char- acteristics on a consumer’s urge to buy impulsively. Information Systems Research, 20(1), 60–78.
Peng, C., & Kim, Y. G. (2014). Application of the Stimuli-Organism-Response (S-O-R) Framework to Online Shopping Behavior. Journal of Internet Commerce, 13(3), 159-176.
Picot-Coupey, K., Krey, N., Huré, E., & Ackermann, C. L. (2021). Still work and/or fun? Corroboration of the hedonic and utilitarian shopping value scale. Journal of Business Research, 126, 578-590.
Primananda, P.G.B.N., Yasa, N.N.K., Sukaatmadja, IPG., & Setiawan, PY. (2022). Trust as a mediating effect of social media marketing, experience, destination image on revisit intention in the COVID-19 era. International Journal of Da-ta and Network Science, 6(2), 517-526.
Rajaguru, R. (2014). Motion Picture-Induced Visual, Vocal and Celebrity Effects on Tourism Motivation: Stimulus Organism Response Model. Asia Pacific Journal of Tourism Research, 19(4), 375-388.
Rook, D.W., & Fisher, R.J. (1995). Normative influences on impulsive buying behavior. Journal of Consumer Research, 22(3), 305-313.
Santini, F.D.O., Ladeira, W.J., Vieira, V.A., Araujo, C.F., & Sampaio, C.H. (2019). Antecedents and consequences of im-pulse buying: a meta-analytic study. RAUSP Management Journal, 54(2), 178-204.
Strack, F., Werth, L., & Deutsch, R. (2006). Reflective and Impulsive Determinants of Consumer Behavior. Journal of Consumer Psychology, 16(3), 205-216.
Subrata, I. N. (2020). Manajemen Ekonomi Spiritual: Sebuah Upaya Mengkontruksi Peluang Modal Bagi Generasi Muda Hindu. Sphatika Jurnal Teologi, 11(1), 58-67
Suksma, I G. W., Widana, I G. K., & Winantra, I K. (2020). Ritual Hindu dalam Perspektif Kontemporer. Widyanatya, 2(1), 62-71.
Tice, D. M., & Bratslavsky, E. (2000). Giving in to Feel Good:The Place of Emotion Regulation in the Context of General Self-Control. Psychological Inquiry, 11(3), 149 –159.
Tobing, A. A. F. (2019). Pengaruh Utilitarian dan Hedonic Shopping Value Terhadap Impulsive Buying dan Pengaruhnya Terhadap Repurchase Intention Produk Fashion Pada Toko Online (Studi Kasus Pada Konsumen Toko Online Shopee di Kota Pontianak). Equator Journal of Management and Entrepreneurship, 7(2), 30-40.
Verhagen, T., & Dolen, V. W. (2011). The influence of online store beliefs on consumer online impulse buying: a model and empirical application. Information & Management, 48(8), 320-327.
Verhagen, T., & Van D. W. (2011). The influence of online store beliefs on consumer online impulse buying: A model and empirical application. Information & Management, 48(8), 320–327.
Vohs, K. D., & Faber, R. J. (2007). Spent resources: Self-regulatory resource availability affects impulse buying. Journal of consumer research, 33(4), 537-547.
Wells, J.D., Parboteeah, V., & Valacich, J.S. (2011). Online impulse buying/ understanding the interplay between consumer impulsiveness and website quality. Journal of the Association for Information Systems, 12(1), 32-56.
Wertenbroch, K. (1998). Consumption self-control by rationing purchase quantities of virtue and vice. Marketing Science, 17 (4), 317-337.
Wijaya, B. S. (2012). The Development of Hierarchy of Effects Model in Advertising. International Research Journal of Business Studies, 5(1), 73-85.
Xu, H., Zhang, K.Z.K., & Zhao, S.J. (2020). A dual systems model of online impulse buying. Industrial Management & Data Systems, 120(5), 845-861.
Yasa, N., Piartrini, P., Telagawathi, N. L. W. S., Muna, N., Rahmayanti, P., Wardana, M., ... & Suartina, I. (2022). The role of attitude to mediate the effect of trust, perceived behavior control, subjective norm and per-ceived quality on inten-tion to reuse the COVID-19 website. International Journal of Data and Network Science, 6(3), 895-904.
Yupardhi S.(2012). Upakara Umat Hindu Bali Tradisi Yang Kaku, Hura-Hura dan Tidak Mendidik. Wahana, 83. TH.XXIX Agustus 2012.
Zafar, A.U., Qiu, J., Shahzad, M., Shen, J., Bhutto, T.A., & Irfan, M. (2020). Impulse buying in social commerce: bundle offer, top reviews, and emotional intelligence. Asia Pacific Journal of Marketing and Logistics, 33(4), 945-973.
Zayusman, F., Septrizola, W. (2019). Pengaruh Hedonic Shopping Value dan Shopping Lifestyle Terhadap Impulse Buying pada Pelaggan Tokopedia di Kota Padang. Jurnal Kajian Manajemen dan Wirausaha, 1(1), 360-368.
Zhao, Z., Du, X., Liang, F., Zhu, X. 2019. Effect of product type and time pressure on consumers’ online impulse buying intention. Journal of Contemporary Marketing Science, 2(2), 137-154.
Zheng, X., Jinqi M., Feng Y., & Xiuyuan G. (2019). Understanding impulse buying in mobile commerce: An investiga-tion into hedonic and utilitarian browsing. International Journal of Information Management, 48(1), 151-160.