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How to cite this paper
APA: Ricardianto, P., Christy, E., Pahala, Y., Abdurachman, E., Soekirman, A., Purba, O., Prasetiawan, S., Wiguna, E., Wibawanti, A & Endri, E. (2023). Digitalization and logistics service quality: Evidence from Indonesia national shipping companies. International Journal of Data and Network Science, 7(2), 781-790.
Chicago/Turabian: Ricardianto, P., Christy, E., Pahala, Y., Abdurachman, E., Soekirman, A., Purba, O., Prasetiawan, S., Wiguna, E., Wibawanti, A & Endri, E. 2023. "Digitalization and logistics service quality: Evidence from Indonesia national shipping companies." International Journal of Data and Network Science 7, no. 2 (2023): 781-790.
AMA: Ricardianto, P., Christy, E., Pahala, Y., Abdurachman, E., Soekirman, A., Purba, O., Prasetiawan, S., Wiguna, E., Wibawanti, A & Endri, E. Digitalization and logistics service quality: Evidence from Indonesia national shipping companies. International Journal of Data and Network Science. 2023;7(2):781-790.
References
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Akoğlu, N., Civelek, M. E., & Başaran, Y. (2022). Information technology's role in innovation capability's affection logistics service quality. İşletme Araştırmaları Dergisi, 14(1), 249-265.
Aprilia, E. A., Ramadani, D. D., Oktafiana, A., & Septya Laras, Y. V. (2022). Analysis of Incoterms Selection and Involvement of 3PL (Third-Party Logistics) in Export Import Logistics Activities. Asian Economic and Business Development., 4(1), 83–90.
Bae, H. S., & Lee, Y. K. (2016). Role of Delivery Order in International Container Transportation. Journal of International Trade & Commerce, 12(4), 71–91.
Barata, F., Ricardianto, P., Mulyana, A., Perwitasari, E., Arubusman, D., Purwoko, H & Endri, E. (2022). Berthing time in the port of Tanjung Priok, Jakarta, Indonesia. Uncertain Supply Chain Management, 10(4), 1387-1396. DOI: 10.5267/j.uscm.2022.6.018
Berger, R. (2016). Digitization in the Construction Industry. Think Act, pp. 1–16.
Del Giudice, M., Di Vaio, A., Hassan, R., & Palladino, R. (2022). Digitalization and new technologies for sustainable business models at the ship–port interface: A bibliometric analysis. Maritime Policy & Management, 49(3), 410-446.
Ercan, E., & Çelik, M. (2022). Logistics Flexibility, Relationship Flexibility, and Logistics Service Quality: The Moderating Role of Environmental Uncertainty. International Journal of Management Studies, 29(1), 1-36.
Gupta, A., Singh, R. K., & Mangla, S. K. (2022). Evaluation of logistics providers for sustainable service quality: Analytics based decision-making framework. Annals of Operations Research, 315(2), 1617–1664.
Gupta, A., Singh, R.K., Mathiyazhagan, K., Suri, P.K., & Dwivedi, Y.K. (2022). Exploring relationships between service quality dimensions and customers satisfaction: an empirical study in context to Indian logistics service providers. The International Journal of Logistics Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJLM-02-2022-0084
Helmke, B. (2022). Digitalization in Logistics. In Project Management in Logistics and Supply Chain Management. Project Management in Logistics and Supply Chain Management, (pp. 179–201).
Herold, D. M., Ćwiklicki, M., Pilch, K., & Mikl, J. (2021). The emergence and adoption of digitalization in the logistics and supply chain industry: an institutional perspective. Journal of Enterprise Information Management, 34(6), 1917-1938.
Hidayati, J., Vamelia, R., Hammami, J & Endri, E. (2023). Transparent distribution system design of halal beef supply chain.Uncertain Supply Chain Management, 11(1), 31-40.DOI: 10.5267/j.uscm.2022.12.003
Iman, N., Amanda, M. T., & Angela, J. (2022). Digital transformation for maritime logistics capabilities improvement: cases in Indonesia. Marine Economics and Management, (ahead-of-print). https://doi.org/https://doi.org/10.1108/MAEM-01-2022-0002
Indrasari, A., Nadjmie, N., & Endri, E. (2022). Determinants of satisfaction and loyalty of e-banking users during the COVID-19 pandemic. International Journal of Data and Network Science, 6(2), 497-508.
In-Hyeon, K. (2011). A Study on the Delivery of Cargo in Exchange with D/O and L/I: Focused on the Practice at Inchon and Pusan Port. Journal of Korean Maritime Law, 33(1), 61–100.
Istomin, E., Golosovskaya, V., Gogoberidze, G., Shevchuk, O., & Petrov, Y. (2021). Geo-Information Support Digitalization for Northern Sea Route Logistics in the Context of Climate Change and COVID-19. XIV International Scientific Conference “INTERAGROMASH 2021", (pp. 638-646).
Jamkhaneh, H. B., Shahin, R., & Tortorella, G. L. (2022). Analysis of Logistics 4.0 service quality and its sustainability enabler scenarios in emerging economy. Cleaner Logistics and Supply Chain, 4, 100053.
Jarašūnienė, A., Čižiūnienė, K., & Petraška, A. (2022). Sustainability Promotion by Digitalisation to Ensure the Quality of Less-Than-Truck Load Shipping. Sustainability, 14(19), 12878.
Jensen, L. (2017). Liner Shipping 2025: How to survive and thrive. Vespucci Maritime Publishing.
Jin-Hong, L. (2006). Legal Aspects of Delivery of Cargo without Collection of Original Bills of Lading. Journal of Korean Maritime Law, 28(2), 135–154.
Jović, M., Tijan, E., Vidmar, D., & Pucihar, A. (2022). Factors of digital transformation in the maritime transport sector. Sustainability. Sustainability, 14(15), 9776.
Jung-Won, L. (2013). A Comparative Legal Research on the Delivery Order. Journal of Law in Hongik University, 14(4), 401–425.
Kayikci, Y. (2018). Sustainability impact of digitization in logistics. 15th Global Conference on Sustainable Manufacturing, pp. 782–789.
Ma, M., Shen, L., & Sun, X. (2022). Optimization of e-commerce logistics service quality considering multiple consumption psychologies. Frontiers in Psychology, 13, 956418.
Mentzer, J., Flint, D., & Hult, G. (2001). Logistics Service Quality as A Segment Customized Process. Journal of Marketing, 65(4), 82-104.
Moldabekova, A., Philipp, R., Reimers, H. E., & Alikozhayev, B. (2021). Digital technologies for improving logistics performance of countries. Transport and Telecommunication, 22(2), 207-216.
Pangaribuan, G. P., Nender, R., Fitrina, R., & Sugiyanto, S. (2021). The Analysis of the Effectiveness of Delivery Order (DO) Online on Import Activities at Terminal 3 International PT. IPC TPK. Advances in Transportation and Logistics Research, 4, 935–947.
Plomaritou, E., & Jeropoulos, S. (2022). The digitalisation in chartering business: special reference to the role of e-bill of lading in the bulk and liner markets. Journal of Shipping and Trade, 7(1), 1–22.
Prastyorini, J., & Syaputra, F. A. (2020). Penukaran Delivery Order Online dan E-Container Equipment Interchange Receipt Terhadap Impor Barang Menggunakan Container. Majalah Ilmiah Bahari Jogja, 18(1), 57-70.
Pu, S., & Lam, J. S. L. (2021). Greenhouse gas impact of digitalizing shipping documents: Blockchain vs. centralized systems. Transportation Research Part D: Transport and Environment, 97, 102942.
Ramadhan, M. R., Lesmini, L., & Harahap, V. N. (2020). Document Digitization and Quality of Service Effect to Customer’s Satisfaction in Soekarno Hatta International Airport. Advances in Transportation and Logistics Research, 3, 321-328.
Ricardianto, P., Lembang, A., Tatiana, Y., Ruminda, M., Kholdun, A., Kusuma, I., Sembiring, H., Sudewo, G., Suryani, D & Endri, E. (2023). Enterprise risk management and business strategy on firm performance: The role of mediating competitive advantage.Uncertain Supply Chain Management, 11(1), 249-260. DOI: 10.5267/j.uscm.2022.10.002
Ricardianto, P., Wibowo, H., Agusinta, L., Abdurachman, E., Suryobuwono, A., Fachrial, P., Setiawan, A., Rafi, S., Maemunah, S & Endri, E. (2021). Determinants of airport train operational performance. International Journal of Da-ta and Network Science, 6(1), 91-98. doi: 10.5267/j.ijdns.2021.9.019
Rusminingsih, D. (2022). Digital Technology, Education, and Economic Growth in a Green Economy in Indonesia. ASIAN Economic and Business Development, 4(1), 60–66.
Seok-Wan, Y. (2008). A Study on the Legal Status of the Ship’s Delivery Order. The Journal of Comparative Private Law, 15(2), 447–481.
Setiawati, R., Eve, J., Syavira, A., Ricardianto, P., Nofrisel., & Endri, E. (2022).The Role of Information Technology in Business Agility: Systematic Literature Review. Quality Access to Success, 23(189), 144-149. DOI: 10.47750/QAS/23.189.16
Singh, S. P., Adhikari, A., Majumdar, A., & Bisi, A. (2022). Does service quality influence operational and financial performance of third party logistics service providers? A mixed multi criteria decision making-text mining-based investigation. Transportation Research Part E: Logistics and Transportation Review, 157, 102558.
Stojanović, Đ., & Ivetić, J. (2020). Possibilities of using Incoterms clauses in a country logistics performance assessment and benchmarking. Possibilities of Using Incoterms Clauses in a Country Logistics Performance Assessment and Benchmarking, 98, 217-228.
Sudrajat, A., Sudirman, I., & Prasetyo, R. (2020). Digitalization of logistics processes and comparison with several Asian countries related to logistics information systems: propositions of National Logistics System Architecture. Solid State Technology, 63(3), 2824-2836.
Sultra, R. A. P. J., Nabela, R. M. C., Wibisono, G., & Sirait, D. P. (2020). Delivery Order (D.O.) Online Implementation in Accelerating Document Flow Service of Imported Goods in Payment Companies. Journal of Physics: Conference Series, (Vol. 1573, No. 1, 012028).
Susanto, Y., Nuraini., Sutanta., Gunadi., Basrie., Mulyadi., & Endri, E. (2020). The Effect of Task Complexity, Independ-ence and Competence on the Quality of Audit Results with Auditor Integrity as a Moderating Variable. International Journal of Innovation, Creativity and Change, 12(12), 742-755
Syntia, G., Fahira, J., Himawan, D., & Keke, Y. (2020). The Implementation of Delivery Order Online as an Effort of Operational Efficiency. Journal of Physics: Conference Series, (Vol. 1573, No. 1, 012031).
Tavares, I., & Castañeda-Ayarza, J. A. (2022). Import and export process: the impact of bureaucratic simplification in customs clearance. Independent Journal of Management & Production, 13(2), 548-569.
Thai, V. V. (2014). Logistics Service Quality : Conceptual Model and Empirical Evidence. International Journal of Logistics, pp. 1–34.
Yen, T. T., Trang, N. T. T., & Anh, T. T. (2022). Impact of E-logistics Service Quality on Customer’s Satisfaction and Loyalty: Evidence in Hanoi, Vietnam. East Asian Journal of Multidisciplinary Research, 1(5), 739-752.
Yuen, K. F., Koh, L. Y., Fong, J. H., & Wang, X. (2022). Determinants of Digital Transformation in Container Shipping Lines: A Theory Driven Approach. Maritime Policy & Management, 1–16.
Akıl, S., & Ungan, M. C. (2022). E-Commerce Logistics Service Quality: Customer Satisfaction and Loyalty. Journal of Electronic Commerce in Organizations (JECO), 20(1), 1–19.
Akoğlu, N., Civelek, M. E., & Başaran, Y. (2022). Information technology's role in innovation capability's affection logistics service quality. İşletme Araştırmaları Dergisi, 14(1), 249-265.
Aprilia, E. A., Ramadani, D. D., Oktafiana, A., & Septya Laras, Y. V. (2022). Analysis of Incoterms Selection and Involvement of 3PL (Third-Party Logistics) in Export Import Logistics Activities. Asian Economic and Business Development., 4(1), 83–90.
Bae, H. S., & Lee, Y. K. (2016). Role of Delivery Order in International Container Transportation. Journal of International Trade & Commerce, 12(4), 71–91.
Barata, F., Ricardianto, P., Mulyana, A., Perwitasari, E., Arubusman, D., Purwoko, H & Endri, E. (2022). Berthing time in the port of Tanjung Priok, Jakarta, Indonesia. Uncertain Supply Chain Management, 10(4), 1387-1396. DOI: 10.5267/j.uscm.2022.6.018
Berger, R. (2016). Digitization in the Construction Industry. Think Act, pp. 1–16.
Del Giudice, M., Di Vaio, A., Hassan, R., & Palladino, R. (2022). Digitalization and new technologies for sustainable business models at the ship–port interface: A bibliometric analysis. Maritime Policy & Management, 49(3), 410-446.
Ercan, E., & Çelik, M. (2022). Logistics Flexibility, Relationship Flexibility, and Logistics Service Quality: The Moderating Role of Environmental Uncertainty. International Journal of Management Studies, 29(1), 1-36.
Gupta, A., Singh, R. K., & Mangla, S. K. (2022). Evaluation of logistics providers for sustainable service quality: Analytics based decision-making framework. Annals of Operations Research, 315(2), 1617–1664.
Gupta, A., Singh, R.K., Mathiyazhagan, K., Suri, P.K., & Dwivedi, Y.K. (2022). Exploring relationships between service quality dimensions and customers satisfaction: an empirical study in context to Indian logistics service providers. The International Journal of Logistics Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJLM-02-2022-0084
Helmke, B. (2022). Digitalization in Logistics. In Project Management in Logistics and Supply Chain Management. Project Management in Logistics and Supply Chain Management, (pp. 179–201).
Herold, D. M., Ćwiklicki, M., Pilch, K., & Mikl, J. (2021). The emergence and adoption of digitalization in the logistics and supply chain industry: an institutional perspective. Journal of Enterprise Information Management, 34(6), 1917-1938.
Hidayati, J., Vamelia, R., Hammami, J & Endri, E. (2023). Transparent distribution system design of halal beef supply chain.Uncertain Supply Chain Management, 11(1), 31-40.DOI: 10.5267/j.uscm.2022.12.003
Iman, N., Amanda, M. T., & Angela, J. (2022). Digital transformation for maritime logistics capabilities improvement: cases in Indonesia. Marine Economics and Management, (ahead-of-print). https://doi.org/https://doi.org/10.1108/MAEM-01-2022-0002
Indrasari, A., Nadjmie, N., & Endri, E. (2022). Determinants of satisfaction and loyalty of e-banking users during the COVID-19 pandemic. International Journal of Data and Network Science, 6(2), 497-508.
In-Hyeon, K. (2011). A Study on the Delivery of Cargo in Exchange with D/O and L/I: Focused on the Practice at Inchon and Pusan Port. Journal of Korean Maritime Law, 33(1), 61–100.
Istomin, E., Golosovskaya, V., Gogoberidze, G., Shevchuk, O., & Petrov, Y. (2021). Geo-Information Support Digitalization for Northern Sea Route Logistics in the Context of Climate Change and COVID-19. XIV International Scientific Conference “INTERAGROMASH 2021", (pp. 638-646).
Jamkhaneh, H. B., Shahin, R., & Tortorella, G. L. (2022). Analysis of Logistics 4.0 service quality and its sustainability enabler scenarios in emerging economy. Cleaner Logistics and Supply Chain, 4, 100053.
Jarašūnienė, A., Čižiūnienė, K., & Petraška, A. (2022). Sustainability Promotion by Digitalisation to Ensure the Quality of Less-Than-Truck Load Shipping. Sustainability, 14(19), 12878.
Jensen, L. (2017). Liner Shipping 2025: How to survive and thrive. Vespucci Maritime Publishing.
Jin-Hong, L. (2006). Legal Aspects of Delivery of Cargo without Collection of Original Bills of Lading. Journal of Korean Maritime Law, 28(2), 135–154.
Jović, M., Tijan, E., Vidmar, D., & Pucihar, A. (2022). Factors of digital transformation in the maritime transport sector. Sustainability. Sustainability, 14(15), 9776.
Jung-Won, L. (2013). A Comparative Legal Research on the Delivery Order. Journal of Law in Hongik University, 14(4), 401–425.
Kayikci, Y. (2018). Sustainability impact of digitization in logistics. 15th Global Conference on Sustainable Manufacturing, pp. 782–789.
Ma, M., Shen, L., & Sun, X. (2022). Optimization of e-commerce logistics service quality considering multiple consumption psychologies. Frontiers in Psychology, 13, 956418.
Mentzer, J., Flint, D., & Hult, G. (2001). Logistics Service Quality as A Segment Customized Process. Journal of Marketing, 65(4), 82-104.
Moldabekova, A., Philipp, R., Reimers, H. E., & Alikozhayev, B. (2021). Digital technologies for improving logistics performance of countries. Transport and Telecommunication, 22(2), 207-216.
Pangaribuan, G. P., Nender, R., Fitrina, R., & Sugiyanto, S. (2021). The Analysis of the Effectiveness of Delivery Order (DO) Online on Import Activities at Terminal 3 International PT. IPC TPK. Advances in Transportation and Logistics Research, 4, 935–947.
Plomaritou, E., & Jeropoulos, S. (2022). The digitalisation in chartering business: special reference to the role of e-bill of lading in the bulk and liner markets. Journal of Shipping and Trade, 7(1), 1–22.
Prastyorini, J., & Syaputra, F. A. (2020). Penukaran Delivery Order Online dan E-Container Equipment Interchange Receipt Terhadap Impor Barang Menggunakan Container. Majalah Ilmiah Bahari Jogja, 18(1), 57-70.
Pu, S., & Lam, J. S. L. (2021). Greenhouse gas impact of digitalizing shipping documents: Blockchain vs. centralized systems. Transportation Research Part D: Transport and Environment, 97, 102942.
Ramadhan, M. R., Lesmini, L., & Harahap, V. N. (2020). Document Digitization and Quality of Service Effect to Customer’s Satisfaction in Soekarno Hatta International Airport. Advances in Transportation and Logistics Research, 3, 321-328.
Ricardianto, P., Lembang, A., Tatiana, Y., Ruminda, M., Kholdun, A., Kusuma, I., Sembiring, H., Sudewo, G., Suryani, D & Endri, E. (2023). Enterprise risk management and business strategy on firm performance: The role of mediating competitive advantage.Uncertain Supply Chain Management, 11(1), 249-260. DOI: 10.5267/j.uscm.2022.10.002
Ricardianto, P., Wibowo, H., Agusinta, L., Abdurachman, E., Suryobuwono, A., Fachrial, P., Setiawan, A., Rafi, S., Maemunah, S & Endri, E. (2021). Determinants of airport train operational performance. International Journal of Da-ta and Network Science, 6(1), 91-98. doi: 10.5267/j.ijdns.2021.9.019
Rusminingsih, D. (2022). Digital Technology, Education, and Economic Growth in a Green Economy in Indonesia. ASIAN Economic and Business Development, 4(1), 60–66.
Seok-Wan, Y. (2008). A Study on the Legal Status of the Ship’s Delivery Order. The Journal of Comparative Private Law, 15(2), 447–481.
Setiawati, R., Eve, J., Syavira, A., Ricardianto, P., Nofrisel., & Endri, E. (2022).The Role of Information Technology in Business Agility: Systematic Literature Review. Quality Access to Success, 23(189), 144-149. DOI: 10.47750/QAS/23.189.16
Singh, S. P., Adhikari, A., Majumdar, A., & Bisi, A. (2022). Does service quality influence operational and financial performance of third party logistics service providers? A mixed multi criteria decision making-text mining-based investigation. Transportation Research Part E: Logistics and Transportation Review, 157, 102558.
Stojanović, Đ., & Ivetić, J. (2020). Possibilities of using Incoterms clauses in a country logistics performance assessment and benchmarking. Possibilities of Using Incoterms Clauses in a Country Logistics Performance Assessment and Benchmarking, 98, 217-228.
Sudrajat, A., Sudirman, I., & Prasetyo, R. (2020). Digitalization of logistics processes and comparison with several Asian countries related to logistics information systems: propositions of National Logistics System Architecture. Solid State Technology, 63(3), 2824-2836.
Sultra, R. A. P. J., Nabela, R. M. C., Wibisono, G., & Sirait, D. P. (2020). Delivery Order (D.O.) Online Implementation in Accelerating Document Flow Service of Imported Goods in Payment Companies. Journal of Physics: Conference Series, (Vol. 1573, No. 1, 012028).
Susanto, Y., Nuraini., Sutanta., Gunadi., Basrie., Mulyadi., & Endri, E. (2020). The Effect of Task Complexity, Independ-ence and Competence on the Quality of Audit Results with Auditor Integrity as a Moderating Variable. International Journal of Innovation, Creativity and Change, 12(12), 742-755
Syntia, G., Fahira, J., Himawan, D., & Keke, Y. (2020). The Implementation of Delivery Order Online as an Effort of Operational Efficiency. Journal of Physics: Conference Series, (Vol. 1573, No. 1, 012031).
Tavares, I., & Castañeda-Ayarza, J. A. (2022). Import and export process: the impact of bureaucratic simplification in customs clearance. Independent Journal of Management & Production, 13(2), 548-569.
Thai, V. V. (2014). Logistics Service Quality : Conceptual Model and Empirical Evidence. International Journal of Logistics, pp. 1–34.
Yen, T. T., Trang, N. T. T., & Anh, T. T. (2022). Impact of E-logistics Service Quality on Customer’s Satisfaction and Loyalty: Evidence in Hanoi, Vietnam. East Asian Journal of Multidisciplinary Research, 1(5), 739-752.
Yuen, K. F., Koh, L. Y., Fong, J. H., & Wang, X. (2022). Determinants of Digital Transformation in Container Shipping Lines: A Theory Driven Approach. Maritime Policy & Management, 1–16.