How to cite this paper
Hailat, K., Jarah, B., Al-Jarrah, M & Almatarneh, Z. (2023). The impact of electronic banking services on the use of technology by customers of conventional and Islamic banks in Jordan.International Journal of Data and Network Science, 7(2), 737-744.
References
Abdul-Rahim, R., Bohari, S. A., Aman, A., & Awang, Z. (2022). Benefit–Risk Perceptions of FinTech Adoption for Sus-tainability from Bank Consumers’ Perspective: The Moderating Role of Fear of COVID-19. Sustainability, 14(14), 8357.
Afthanorhan, A., Awang, Z., & Aimran, N. (2020). An extensive comparison of CB-SEM and PLS-SEM for reliability and validity. International Journal of Data and Network Science, 4(4), 357-364.
Albort-Morant, G., Sanchís-Pedregosa, C., & Paredes Paredes, J. R. (2022). Online banking adoption in Spanish cities and towns. Finding differences through TAM application. Economic Research-Ekonomska Istraživanja, 35(1), 854-872.
Al-Hattami, H. M., Abdullah, A. A. H., & Khamis, A. A. A. (2021). Determinants of intention to continue using internet banking: Indian context. Innovative Marketing, 17(1), 40.
Al-Jarrah, M., Hailat, K., & Jarah, B. (2023). Total quality management and its role in improving customer relations in Jordanian Islamic banks. Uncertain Supply Chain Management, 11(1), 119-126.
Alkhowaiter, W. A. (2022). Use and behavioural intention of m-payment in GCC countries: Extending meta-UTAUT with trust and Islamic religiosity. Journal of Innovation & Knowledge, 7(4), 100240.
Almaiah, M. A., Al-Rahmi, A., Alturise, F., Hassan, L., Lutfi, A., Alrawad, M., ... & Aldhyani, T. H. (2022). Investigating the Effect of Perceived Security, Perceived Trust, and Information Quality on Mobile Payment Usage through Near-Field Communication (NFC) in Saudi Arabia. Electronics, 11(23), 3926.
Almatarneh, Z., Ineizeh, N., Jarah, B., & Al-Zaqeba, M. (2022). The relationship between corporate social responsibility accounting and supply chain management. Uncertain Supply Chain Management, 10(4), 1421-1426.
Al-Sharafi, M. A., Arshah, R. A., Herzallah, F. A., & Alajmi, Q. (2017). The effect of perceived ease of use and usefulness on customers intention to use online banking services: the mediating role of perceived trust. International Journal of Innovative Computing, 7(1).
Alsmadi, A., Alfityani, A., Alhwamdeh, L., Al_hazimeh, A., & Al-Gasawneh, J. (2022). Intentions to use FinTech in the Jordanian banking industry. International Journal of Data and Network Science, 6(4), 1351-1358.
Al-Zaqeba, M., Ineizeh, N., Jarah, B., Hamour, H., & Zeyad, Z. (2022). Intelligent matching: Supply chain management and financial accounting technology. Uncertain Supply Chain Management, 10(4), 1405-1412.
Andavara, V., Sundaram, B., Bacha, D., Dadi, T., & Karthika, P. (2021). The Impact of Perceived Ease of Use on Intention to Use Mobile Payment Services for Data Security Applications. In 2021 Second International Conference on Elec-tronics and Sustainable Communication Systems (ICESC) (pp. 1875-1880). IEEE.
Anggraeni, R., Hapsari, R., & Muslim, N. A. (2021). Examining Factors Influencing Consumers Intention and Usage of Digital Banking: Evidence from Indonesian Digital Banking Customers. Asia Pacific Management and Business Appli-cation (APMBA), 9(3), 193-210.
Arshad Khan, M., & Alhumoudi, H. A. (2022). Performance of E-banking and the mediating effect of customer satisfac-tion: a structural equation model approach. Sustainability, 14(12), 7224.
Fedorko, I., Bačik, R., & Gavurova, B. (2021). Effort expectancy and social influence factors as main determinants of per-formance expectancy using electronic banking. Banks and Bank Systems, 16(2), 27.
Foon, Y. S., & Fah, B. C. Y. (2011). Internet banking adoption in Kuala Lumpur: an application of UTAUT model. Inter-national Journal of Business and Management, 6(4), 161.
Ghalandari, K. (2012). The effect of performance expectancy, effort expectancy, social influence and facilitating condi-tions on acceptance of e-banking services in Iran: The moderating role of age and gender. Middle-East Journal of Sci-entific Research, 12(6), 801-807.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. Eu-ropean business review, 31(1), 2-24.
Hossain, M. A., Yesmin, M. N., Jahan, N., & Kim, M. (2021). Effects of service justice, quality, social influence and cor-porate image on service satisfaction and customer loyalty: moderating effect of bank ownership. Sustainability, 13(13), 7404.
Hung, W. T., Tsang, S. S., & Liu, H. Y. (2010). Website characteristics and the impact of user perceived value on user be-havior in Web 2.0. Academy of Information & Management Sciences Journal, 13(1).
Jarah, B. A. F., AL Jarrah, M. A., Al-Zaqeba, M. A. A., & Al-Jarrah, M. F. M. (2022). The Role of Internal Audit to Re-duce the Effects of Creative Accounting on the Reliability of Financial Statements in the Jordanian Islamic Banks. In-ternational Journal of Financial Studies, 10(3), 60.
Jarah, B., Jarrah, M., Almomani, S., AlJarrah, E., & Al-Rashdan, M. (2023). The effect of reliable data transfer and effi-cient computer network features in Jordanian banks accounting information systems performance based on hardware and software, database and number of hosts. International Journal of Data and Network Science, 7(1), 357-362.
Kumar, M. S., & Krishnan, D. S. G. (2020). Perceived Usefulness (PU), Perceived Ease of Use (PEOU), and Behavioural Intension to Use (BIU): Mediating effect of Attitude toward Use (AU) with reference to Mobile wallet Acceptance and Adoption in Rural India.
Kusumawati, N., & Rinaldi, A. A. (2020). Trust Role in Acceptance of Digital Banking in Indonesia. International Journal of Trade, Economics and Finance, 11(1), 13-18.
Martins, C., Oliveira, T., & Popovič, A. (2014). Understanding the Internet banking adoption: A unified theory of ac-ceptance and use of technology and perceived risk application. International journal of information management, 34(1), 1-13.
Mindra, R., Bananuka, J., Kaawaase, T., Namaganda, R., & Teko, J. (2022). Attitude and Islamic banking adoption: mod-erating effects of pricing of conventional bank products and social influence. Journal of Islamic Accounting and Busi-ness Research.
Mufarih, M., Jayadi, R., & Sugandi, Y. (2020). Factors influencing customers to use digital banking application in Yogya-karta, Indonesia. The Journal of Asian Finance, Economics and Business, 7(10), 897-907.
Mutahar, A. M., Daud, N. M., Thurasamy, R., Isaac, O., & Abdulsalam, R. (2018). The mediating of perceived usefulness and perceived ease of use: the case of mobile banking in Yemen. International Journal of Technology Diffusion (IJTD), 9(2), 21-40.
Namahoot, K. S., & Jantasri, V. (2022). Integration of UTAUT model in Thailand cashless payment system adoption: the mediating role of perceived risk and trust. Journal of Science and Technology Policy Management.
Namahoot, K. S., & Rattanawiboonsom, V. (2022). Integration of TAM Model of Consumers’ Intention to Adopt Crypto-currency Platform in Thailand: The Mediating Role of Attitude and Perceived Risk. Human Behavior and Emerging Technologies.
Nugroho, A. P., & Apriliana, R. M. (2022). Islamic Financial Literacy and Intention to Use Gopay in Yogyakarta: Extend-ed Theory of Acceptance Models. KnE Social Sciences, 329-338.
Patel, K. J., & Patel, H. J. (2018). Adoption of internet banking services in Gujarat: An extension of TAM with perceived security and social influence. International Journal of Bank Marketing, 36(1), 147-169.
Peral-Peral, B., Villarejo-Ramos, Á. F., & Arenas-Gaitán, J. (2020). Self-efficacy and anxiety as determinants of older adults’ use of Internet Banking Services. Universal Access in the Information Society, 19, 825-840.
Pham, A. H. T., Pham, D. X., Thalassinos, E. I., & Le, A. H. (2022). The Application of Sem–Neural Network Method to Determine the Factors Affecting the Intention to Use Online Banking Services in Vietnam. Sustainability, 14(10), 6021.
Prastiawan, D. I., Aisjah, S., & Rofiaty, R. (2021). The effect of perceived usefulness, perceived ease of use, and social in-fluence on the use of mobile banking through the mediation of attitude toward use. Asia Pacific Management and Business Application (APMBA), 9(3), 243-260.
Prastiawan, D. I., Aisjah, S., & Rofiaty, R. (2021). The effect of perceived usefulness, perceived ease of use, and social in-fluence on the use of mobile banking through the mediation of attitude toward use. Asia Pacific Management and Business Application (APMBA), 9(3), 243-260.
Rahi, S., Ghani, M., Alnaser, F., & Ngah, A. (2018). Investigating the role of unified theory of acceptance and use of tech-nology (UTAUT) in internet banking adoption context. Management Science Letters, 8(3), 173-186.
Rahi, S., Khan, M. M., & Alghizzawi, M. (2021). Extension of technology continuance theory (TCT) with task technology fit (TTF) in the context of Internet banking user continuance intention. International Journal of Quality & Reliability Management, 38(4), 986-1004.
Rahi, S., Mansour, M. M. O., Alghizzawi, M., & Alnaser, F. M. (2019). Integration of UTAUT model in internet banking adoption context: The mediating role of performance expectancy and effort expectancy. Journal of Research in Inter-active Marketing, 13(3), 411-435.
Rezvani, S., Heidari, S., Roustapisheh, N., & Dokhanian, S. (2022). The effectiveness of system quality, habit, and effort expectation on library application use intention: the mediating role of perceived usefulness, perceived ease of use, and user satisfaction. International Journal of Business Information Systems, 1-18.
Saleem, M., Kamarudin, S., Shoaib, H. M., & Nasar, A. (2022). Retail consumers’ behavioral intention to use augmented reality mobile apps in Pakistan. Journal of Internet Commerce, 21(4), 497-525.
Sarfaraz, J. (2017). Unified theory of acceptance and use of technology (UTAUT) model-mobile banking. Journal of In-ternet Banking and Commerce, 22(3), 1-20.
Sathar, M. B. A., Rajagopalan, M., Naina, S. M., & Parayitam, S. (2022). A moderated-mediation model of perceived en-joyment, security and trust on customer satisfaction: evidence from banking industry in India. Journal of Asia Business Studies, (ahead-of-print).
Shahzad, A., Zahrullail, N., Akbar, A., Mohelska, H., & Hussain, A. (2022). COVID-19’s Impact on Fintech Adoption: Be-havioral Intention to Use the Financial Portal. Journal of Risk and Financial Management, 15(10), 428.
Shanmugam, A., Savarimuthu, M. T., & Wen, T. C. (2014). Factors affecting Malaysian behavioral intention to use mo-bile banking with mediating effects of attitude. Academic Research International, 5(2), 236.
Singh, N., Sinha, N., & Liébana-Cabanillas, F. J. (2020). Determining factors in the adoption and recommendation of mo-bile wallet services in India: Analysis of the effect of innovativeness, stress to use and social influence. International Journal of Information Management, 50, 191-205.
Susanto, A., Chang, Y., & Ha, Y. (2016). Determinants of continuance intention to use the smartphone banking services: An extension to the expectation-confirmation model. Industrial Management & Data Systems, 116(3), 508-525.
Upadhyay, N., Upadhyay, S., Abed, S. S., & Dwivedi, Y. K. (2022). Consumer adoption of mobile payment services during COVID-19: Extending meta-UTAUT with perceived severity and self-efficacy. International Journal of Bank Market-ing, 40(5), 960-991.
Usman, O., Monoarfa, T., & Marsofiyati, M. (2020). E-Banking and mobile banking effects on customer satisfaction. Ac-counting, 6(6), 1117-1128.
Wang, M., Cho, S., & Denton, T. (2017). The impact of personalization and compatibility with past experience on e-banking usage. International Journal of Bank Marketing, 35(1), 45-55.
Afthanorhan, A., Awang, Z., & Aimran, N. (2020). An extensive comparison of CB-SEM and PLS-SEM for reliability and validity. International Journal of Data and Network Science, 4(4), 357-364.
Albort-Morant, G., Sanchís-Pedregosa, C., & Paredes Paredes, J. R. (2022). Online banking adoption in Spanish cities and towns. Finding differences through TAM application. Economic Research-Ekonomska Istraživanja, 35(1), 854-872.
Al-Hattami, H. M., Abdullah, A. A. H., & Khamis, A. A. A. (2021). Determinants of intention to continue using internet banking: Indian context. Innovative Marketing, 17(1), 40.
Al-Jarrah, M., Hailat, K., & Jarah, B. (2023). Total quality management and its role in improving customer relations in Jordanian Islamic banks. Uncertain Supply Chain Management, 11(1), 119-126.
Alkhowaiter, W. A. (2022). Use and behavioural intention of m-payment in GCC countries: Extending meta-UTAUT with trust and Islamic religiosity. Journal of Innovation & Knowledge, 7(4), 100240.
Almaiah, M. A., Al-Rahmi, A., Alturise, F., Hassan, L., Lutfi, A., Alrawad, M., ... & Aldhyani, T. H. (2022). Investigating the Effect of Perceived Security, Perceived Trust, and Information Quality on Mobile Payment Usage through Near-Field Communication (NFC) in Saudi Arabia. Electronics, 11(23), 3926.
Almatarneh, Z., Ineizeh, N., Jarah, B., & Al-Zaqeba, M. (2022). The relationship between corporate social responsibility accounting and supply chain management. Uncertain Supply Chain Management, 10(4), 1421-1426.
Al-Sharafi, M. A., Arshah, R. A., Herzallah, F. A., & Alajmi, Q. (2017). The effect of perceived ease of use and usefulness on customers intention to use online banking services: the mediating role of perceived trust. International Journal of Innovative Computing, 7(1).
Alsmadi, A., Alfityani, A., Alhwamdeh, L., Al_hazimeh, A., & Al-Gasawneh, J. (2022). Intentions to use FinTech in the Jordanian banking industry. International Journal of Data and Network Science, 6(4), 1351-1358.
Al-Zaqeba, M., Ineizeh, N., Jarah, B., Hamour, H., & Zeyad, Z. (2022). Intelligent matching: Supply chain management and financial accounting technology. Uncertain Supply Chain Management, 10(4), 1405-1412.
Andavara, V., Sundaram, B., Bacha, D., Dadi, T., & Karthika, P. (2021). The Impact of Perceived Ease of Use on Intention to Use Mobile Payment Services for Data Security Applications. In 2021 Second International Conference on Elec-tronics and Sustainable Communication Systems (ICESC) (pp. 1875-1880). IEEE.
Anggraeni, R., Hapsari, R., & Muslim, N. A. (2021). Examining Factors Influencing Consumers Intention and Usage of Digital Banking: Evidence from Indonesian Digital Banking Customers. Asia Pacific Management and Business Appli-cation (APMBA), 9(3), 193-210.
Arshad Khan, M., & Alhumoudi, H. A. (2022). Performance of E-banking and the mediating effect of customer satisfac-tion: a structural equation model approach. Sustainability, 14(12), 7224.
Fedorko, I., Bačik, R., & Gavurova, B. (2021). Effort expectancy and social influence factors as main determinants of per-formance expectancy using electronic banking. Banks and Bank Systems, 16(2), 27.
Foon, Y. S., & Fah, B. C. Y. (2011). Internet banking adoption in Kuala Lumpur: an application of UTAUT model. Inter-national Journal of Business and Management, 6(4), 161.
Ghalandari, K. (2012). The effect of performance expectancy, effort expectancy, social influence and facilitating condi-tions on acceptance of e-banking services in Iran: The moderating role of age and gender. Middle-East Journal of Sci-entific Research, 12(6), 801-807.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. Eu-ropean business review, 31(1), 2-24.
Hossain, M. A., Yesmin, M. N., Jahan, N., & Kim, M. (2021). Effects of service justice, quality, social influence and cor-porate image on service satisfaction and customer loyalty: moderating effect of bank ownership. Sustainability, 13(13), 7404.
Hung, W. T., Tsang, S. S., & Liu, H. Y. (2010). Website characteristics and the impact of user perceived value on user be-havior in Web 2.0. Academy of Information & Management Sciences Journal, 13(1).
Jarah, B. A. F., AL Jarrah, M. A., Al-Zaqeba, M. A. A., & Al-Jarrah, M. F. M. (2022). The Role of Internal Audit to Re-duce the Effects of Creative Accounting on the Reliability of Financial Statements in the Jordanian Islamic Banks. In-ternational Journal of Financial Studies, 10(3), 60.
Jarah, B., Jarrah, M., Almomani, S., AlJarrah, E., & Al-Rashdan, M. (2023). The effect of reliable data transfer and effi-cient computer network features in Jordanian banks accounting information systems performance based on hardware and software, database and number of hosts. International Journal of Data and Network Science, 7(1), 357-362.
Kumar, M. S., & Krishnan, D. S. G. (2020). Perceived Usefulness (PU), Perceived Ease of Use (PEOU), and Behavioural Intension to Use (BIU): Mediating effect of Attitude toward Use (AU) with reference to Mobile wallet Acceptance and Adoption in Rural India.
Kusumawati, N., & Rinaldi, A. A. (2020). Trust Role in Acceptance of Digital Banking in Indonesia. International Journal of Trade, Economics and Finance, 11(1), 13-18.
Martins, C., Oliveira, T., & Popovič, A. (2014). Understanding the Internet banking adoption: A unified theory of ac-ceptance and use of technology and perceived risk application. International journal of information management, 34(1), 1-13.
Mindra, R., Bananuka, J., Kaawaase, T., Namaganda, R., & Teko, J. (2022). Attitude and Islamic banking adoption: mod-erating effects of pricing of conventional bank products and social influence. Journal of Islamic Accounting and Busi-ness Research.
Mufarih, M., Jayadi, R., & Sugandi, Y. (2020). Factors influencing customers to use digital banking application in Yogya-karta, Indonesia. The Journal of Asian Finance, Economics and Business, 7(10), 897-907.
Mutahar, A. M., Daud, N. M., Thurasamy, R., Isaac, O., & Abdulsalam, R. (2018). The mediating of perceived usefulness and perceived ease of use: the case of mobile banking in Yemen. International Journal of Technology Diffusion (IJTD), 9(2), 21-40.
Namahoot, K. S., & Jantasri, V. (2022). Integration of UTAUT model in Thailand cashless payment system adoption: the mediating role of perceived risk and trust. Journal of Science and Technology Policy Management.
Namahoot, K. S., & Rattanawiboonsom, V. (2022). Integration of TAM Model of Consumers’ Intention to Adopt Crypto-currency Platform in Thailand: The Mediating Role of Attitude and Perceived Risk. Human Behavior and Emerging Technologies.
Nugroho, A. P., & Apriliana, R. M. (2022). Islamic Financial Literacy and Intention to Use Gopay in Yogyakarta: Extend-ed Theory of Acceptance Models. KnE Social Sciences, 329-338.
Patel, K. J., & Patel, H. J. (2018). Adoption of internet banking services in Gujarat: An extension of TAM with perceived security and social influence. International Journal of Bank Marketing, 36(1), 147-169.
Peral-Peral, B., Villarejo-Ramos, Á. F., & Arenas-Gaitán, J. (2020). Self-efficacy and anxiety as determinants of older adults’ use of Internet Banking Services. Universal Access in the Information Society, 19, 825-840.
Pham, A. H. T., Pham, D. X., Thalassinos, E. I., & Le, A. H. (2022). The Application of Sem–Neural Network Method to Determine the Factors Affecting the Intention to Use Online Banking Services in Vietnam. Sustainability, 14(10), 6021.
Prastiawan, D. I., Aisjah, S., & Rofiaty, R. (2021). The effect of perceived usefulness, perceived ease of use, and social in-fluence on the use of mobile banking through the mediation of attitude toward use. Asia Pacific Management and Business Application (APMBA), 9(3), 243-260.
Prastiawan, D. I., Aisjah, S., & Rofiaty, R. (2021). The effect of perceived usefulness, perceived ease of use, and social in-fluence on the use of mobile banking through the mediation of attitude toward use. Asia Pacific Management and Business Application (APMBA), 9(3), 243-260.
Rahi, S., Ghani, M., Alnaser, F., & Ngah, A. (2018). Investigating the role of unified theory of acceptance and use of tech-nology (UTAUT) in internet banking adoption context. Management Science Letters, 8(3), 173-186.
Rahi, S., Khan, M. M., & Alghizzawi, M. (2021). Extension of technology continuance theory (TCT) with task technology fit (TTF) in the context of Internet banking user continuance intention. International Journal of Quality & Reliability Management, 38(4), 986-1004.
Rahi, S., Mansour, M. M. O., Alghizzawi, M., & Alnaser, F. M. (2019). Integration of UTAUT model in internet banking adoption context: The mediating role of performance expectancy and effort expectancy. Journal of Research in Inter-active Marketing, 13(3), 411-435.
Rezvani, S., Heidari, S., Roustapisheh, N., & Dokhanian, S. (2022). The effectiveness of system quality, habit, and effort expectation on library application use intention: the mediating role of perceived usefulness, perceived ease of use, and user satisfaction. International Journal of Business Information Systems, 1-18.
Saleem, M., Kamarudin, S., Shoaib, H. M., & Nasar, A. (2022). Retail consumers’ behavioral intention to use augmented reality mobile apps in Pakistan. Journal of Internet Commerce, 21(4), 497-525.
Sarfaraz, J. (2017). Unified theory of acceptance and use of technology (UTAUT) model-mobile banking. Journal of In-ternet Banking and Commerce, 22(3), 1-20.
Sathar, M. B. A., Rajagopalan, M., Naina, S. M., & Parayitam, S. (2022). A moderated-mediation model of perceived en-joyment, security and trust on customer satisfaction: evidence from banking industry in India. Journal of Asia Business Studies, (ahead-of-print).
Shahzad, A., Zahrullail, N., Akbar, A., Mohelska, H., & Hussain, A. (2022). COVID-19’s Impact on Fintech Adoption: Be-havioral Intention to Use the Financial Portal. Journal of Risk and Financial Management, 15(10), 428.
Shanmugam, A., Savarimuthu, M. T., & Wen, T. C. (2014). Factors affecting Malaysian behavioral intention to use mo-bile banking with mediating effects of attitude. Academic Research International, 5(2), 236.
Singh, N., Sinha, N., & Liébana-Cabanillas, F. J. (2020). Determining factors in the adoption and recommendation of mo-bile wallet services in India: Analysis of the effect of innovativeness, stress to use and social influence. International Journal of Information Management, 50, 191-205.
Susanto, A., Chang, Y., & Ha, Y. (2016). Determinants of continuance intention to use the smartphone banking services: An extension to the expectation-confirmation model. Industrial Management & Data Systems, 116(3), 508-525.
Upadhyay, N., Upadhyay, S., Abed, S. S., & Dwivedi, Y. K. (2022). Consumer adoption of mobile payment services during COVID-19: Extending meta-UTAUT with perceived severity and self-efficacy. International Journal of Bank Market-ing, 40(5), 960-991.
Usman, O., Monoarfa, T., & Marsofiyati, M. (2020). E-Banking and mobile banking effects on customer satisfaction. Ac-counting, 6(6), 1117-1128.
Wang, M., Cho, S., & Denton, T. (2017). The impact of personalization and compatibility with past experience on e-banking usage. International Journal of Bank Marketing, 35(1), 45-55.