How to cite this paper
Kanaan, A., AL-Hawamleh, A., Abulfaraj, A., Al-Kaseasbeh, H & Alorfi, A. (2023). The effect of quality, security and privacy factors on trust and intention to use e-government services.International Journal of Data and Network Science, 7(1), 185-198.
Refrences
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Adam, A. S., Stalcup, L. D., & Lee, A. (2010). Customer relationship management in Hong Kong. International Journal of Contemporary Hospitality Management, 22(2), 139-159.
Akroush, M. N., Al-Mohammad, S. M., & Odetallah, A. L. (2015). A multidimensional model of marketing culture and performance: A different approach to the use of Webster’s marketing culture measurement scale. International Jour-nal of Contemporary Hospitality Management.
Alanezi, M. A., Kamil, A., & Basri, S. (2010). A proposed instrument dimensions for measuring e-government service quality. International Journal of u-and e-Service, Science and Technology, 3(4), 1-18.
Alawneh, A., Al-Refai, H., & Batiha, K. (2013). Measuring user satisfaction from e-Government services: Lessons from Jordan. Government information quarterly, 30(3), 277-288.
Al-Gasawneh, J. A., Anuar, M. M., Dacko-Pikiewicz, Z., & Saputra, J. (2021). The impact of customer relationship man-agement dimensions on service quality. Polish Journal of Management Studies, 23.
Al-Gasawneh, J., AL-Hawamleh, A., Alorfi, A., & Al-Rawashde, G. (2022). Moderating the role of the perceived security and endorsement on the relationship between per-ceived risk and intention to use the artificial intelligence in financial services. International Journal of Data and Network Science, 6(3), 743-752.
Alkraiji, A., & Ameen, N. (2021). The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services. Information Technology & People.
Almahamid, S. O. U. D., Mcadams, A. C., Al Kalaldeh, T. A. H. E. R., & MO'TAZ, A. S. E. (2010). The relationship be-tween perceived usefulness, perceived ease of use, perceived information quality, and intention to use e-government. Journal of Theoretical & Applied Information Technology, 11.
Al-Omari, H., & Al-Omari, A. (2006). Building an e-Government e-trust infrastructure. American Journal of Applied Sci-ences, 3(11), 2122-2130.
Alshaher, A. (2020). IT capabilities as a fundamental of electronic government system success in developing countries from users perspectives. Transforming Government: People, Process and Policy.
Alshehri, M., & Drew, S. (2011). E-government principles: implementation, advantages and challenges. International Journal of Electronic Business, 9(3), 255-270.
Alshehri, M., Drew, S., Alhussain, T., & Alghamdi, R. (2012). The impact of trust on e-government services acceptance: a study of users’ perceptions by applying UTAUT model. International Journal of Technology Diffusion (IJTD), 3(2), 50-61.
Alzahrani, L., Al-Karaghouli, W., & Weerakkody, V. (2017). Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International busi-ness review, 26(1), 164-175.
Ayyash, M. M., Ahmad, K., & Singh, D. (2013). Investigating the effect of information systems factors on trust in e-government initiative adoption in Palestinian public sector. Research Journal of Applied Sciences, Engineering and Technology, 5(15), 3865-3875.
Bélanger, F., & Carter, L. (2008). Trust and risk in e-government adoption. The journal of strategic information sys-tems, 17(2), 165-176.
Bélanger, F., & Carter, L. (2009). The impact of the digital divide on e-government use. Communications of the ACM, 52(4), 132-135.
Beldad, A., van der Geest, T., de Jong, M., & Steehouder, M. (2012). A cue or two and I'll trust you: Determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online. Government information quarterly, 29(1), 41-49.
Carter, L., & Bélanger, F. (2005). The utilization of e‐government services: citizen trust, innovation and acceptance fac-tors. Information systems journal, 15(1), 5-25.
Chan, F. K., Thong, J. Y., Brown, S. A., & Venkatesh, V. (2021). Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective. Public Administration Review, 81(5), 874-894.
Cheung, C. M., Chan, G. W., & Limayem, M. (2005). A critical review of online consumer behavior: Empirical re-search. Journal of electronic commerce in organizations (JECO), 3(4), 1-19.
Cho, S. H., Oh, S. Y., Rou, H. G., & Gim, G. Y. (2019, July). A study on the factors affecting the continuous use of E-Government Services-Focused on privacy and security concerns. In 2019 20th IEEE/ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD) (pp. 351-361). IEEE.
Colesca, S. E. (2009). Understanding trust in e-government. Engineering Economics, 63(3).
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year up-date. Journal of management information systems, 19(4), 9-30.
Doll, W. J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS quarterly, 259-274.
Evans, D., & Yen, D. C. (2006). E-Government: Evolving relationship of citizens and government, domestic, and interna-tional development. Government information quarterly, 23(2), 207-235.
Fang, Z. (2002). E-government in digital era: concept, practice, and development. International journal of the Computer, the Internet and management, 10(2), 1-22.
Flavián, C., & Guinalíu, M. (2006). Consumer trust, perceived security and privacy policy: three basic elements of loyalty to a web site. Industrial management & data Systems.
Geisen, E., & Murphy, J. (2020). A compendium of web and mobile survey pretesting methods. Advances in questionnaire design, development, evaluation and testing, 287-314.
Goh, J. M., & Arenas, A. E. (2020). IT value creation in public sector: how IT-enabled capabilities mitigate tradeoffs in public organisations. European Journal of Information Systems, 29(1), 25-43.
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., & Thiele, K. O. (2017). Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods. Journal of the academy of marketing sci-ence, 45(5), 616-632.
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Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European business review, 31(1), 2-24.
Hawamleh, A. M. A., Alorfi, A. S. M., Al-Gasawneh, J. A., & Al-Rawashdeh, G. (2020). Cyber security and ethical hack-ing: The importance of protecting user data. Solid State Technology, 63(5), 7894-7899.
Hawamleh, A. M., & Ngah, A. (2017). An Adoption Model of Mobile Knowledge Sharing Based on the Theory of Planned Behavior. Journal of Telecommunication, Electronic and Computer Engineering (JTEC), 9(3-5), 37-43.
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Khan, S., Umer, R., Umer, S., & Naqvi, S. (2021). Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. Technology in Society, 64, 101400.
Kim, B. S., Lee, J., & Kim, K. K. (2006). The impact of perceived trust, risk, usability, and convenience on intention to use e-government service: focused on online application and service. Informatization Policy, 13(4), 186-202.
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Al-Gasawneh, J., AL-Hawamleh, A., Alorfi, A., & Al-Rawashde, G. (2022). Moderating the role of the perceived security and endorsement on the relationship between per-ceived risk and intention to use the artificial intelligence in financial services. International Journal of Data and Network Science, 6(3), 743-752.
Alkraiji, A., & Ameen, N. (2021). The impact of service quality, trust and satisfaction on young citizen loyalty towards government e-services. Information Technology & People.
Almahamid, S. O. U. D., Mcadams, A. C., Al Kalaldeh, T. A. H. E. R., & MO'TAZ, A. S. E. (2010). The relationship be-tween perceived usefulness, perceived ease of use, perceived information quality, and intention to use e-government. Journal of Theoretical & Applied Information Technology, 11.
Al-Omari, H., & Al-Omari, A. (2006). Building an e-Government e-trust infrastructure. American Journal of Applied Sci-ences, 3(11), 2122-2130.
Alshaher, A. (2020). IT capabilities as a fundamental of electronic government system success in developing countries from users perspectives. Transforming Government: People, Process and Policy.
Alshehri, M., & Drew, S. (2011). E-government principles: implementation, advantages and challenges. International Journal of Electronic Business, 9(3), 255-270.
Alshehri, M., Drew, S., Alhussain, T., & Alghamdi, R. (2012). The impact of trust on e-government services acceptance: a study of users’ perceptions by applying UTAUT model. International Journal of Technology Diffusion (IJTD), 3(2), 50-61.
Alzahrani, L., Al-Karaghouli, W., & Weerakkody, V. (2017). Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International busi-ness review, 26(1), 164-175.
Ayyash, M. M., Ahmad, K., & Singh, D. (2013). Investigating the effect of information systems factors on trust in e-government initiative adoption in Palestinian public sector. Research Journal of Applied Sciences, Engineering and Technology, 5(15), 3865-3875.
Bélanger, F., & Carter, L. (2008). Trust and risk in e-government adoption. The journal of strategic information sys-tems, 17(2), 165-176.
Bélanger, F., & Carter, L. (2009). The impact of the digital divide on e-government use. Communications of the ACM, 52(4), 132-135.
Beldad, A., van der Geest, T., de Jong, M., & Steehouder, M. (2012). A cue or two and I'll trust you: Determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online. Government information quarterly, 29(1), 41-49.
Carter, L., & Bélanger, F. (2005). The utilization of e‐government services: citizen trust, innovation and acceptance fac-tors. Information systems journal, 15(1), 5-25.
Chan, F. K., Thong, J. Y., Brown, S. A., & Venkatesh, V. (2021). Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective. Public Administration Review, 81(5), 874-894.
Cheung, C. M., Chan, G. W., & Limayem, M. (2005). A critical review of online consumer behavior: Empirical re-search. Journal of electronic commerce in organizations (JECO), 3(4), 1-19.
Cho, S. H., Oh, S. Y., Rou, H. G., & Gim, G. Y. (2019, July). A study on the factors affecting the continuous use of E-Government Services-Focused on privacy and security concerns. In 2019 20th IEEE/ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD) (pp. 351-361). IEEE.
Colesca, S. E. (2009). Understanding trust in e-government. Engineering Economics, 63(3).
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year up-date. Journal of management information systems, 19(4), 9-30.
Doll, W. J., & Torkzadeh, G. (1988). The measurement of end-user computing satisfaction. MIS quarterly, 259-274.
Evans, D., & Yen, D. C. (2006). E-Government: Evolving relationship of citizens and government, domestic, and interna-tional development. Government information quarterly, 23(2), 207-235.
Fang, Z. (2002). E-government in digital era: concept, practice, and development. International journal of the Computer, the Internet and management, 10(2), 1-22.
Flavián, C., & Guinalíu, M. (2006). Consumer trust, perceived security and privacy policy: three basic elements of loyalty to a web site. Industrial management & data Systems.
Geisen, E., & Murphy, J. (2020). A compendium of web and mobile survey pretesting methods. Advances in questionnaire design, development, evaluation and testing, 287-314.
Goh, J. M., & Arenas, A. E. (2020). IT value creation in public sector: how IT-enabled capabilities mitigate tradeoffs in public organisations. European Journal of Information Systems, 29(1), 25-43.
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., & Thiele, K. O. (2017). Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods. Journal of the academy of marketing sci-ence, 45(5), 616-632.
Hair, J. F., Ortinau, D. J., & Harrison, D. E. (2010). Essentials of marketing research (Vol. 2). New York, NY: McGraw-Hill/Irwin.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European business review, 31(1), 2-24.
Hawamleh, A. M. A., Alorfi, A. S. M., Al-Gasawneh, J. A., & Al-Rawashdeh, G. (2020). Cyber security and ethical hack-ing: The importance of protecting user data. Solid State Technology, 63(5), 7894-7899.
Hawamleh, A. M., & Ngah, A. (2017). An Adoption Model of Mobile Knowledge Sharing Based on the Theory of Planned Behavior. Journal of Telecommunication, Electronic and Computer Engineering (JTEC), 9(3-5), 37-43.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the academy of marketing science, 43(1), 115-135.
Hu, G., Pan, W., Lin, H., Kang, K., & Best, M. L. (2014). Study on the framework of e-government services capability: An empirical investigation. Social Science Computer Review, 32(1), 56-73.
Hwang, M. S., Li, C. T., Shen, J. J., & Chu, Y. P. (2004). Challenges in e-government and security of infor-mation. Information & Security, 15(1), 9-20.
Kanaan, A. G., Bin Hassan, S., & Shahzad, A. (2016). A conceptual model for E-Government success factors in developing countries. International Journal of Scientific and Research Publications, 6(12), 39-44.
Karkin, N., & Janssen, M. (2014). Evaluating websites from a public value perspective: A review of Turkish local govern-ment websites. International journal of information management, 34(3), 351-363.
Khan, S., Umer, R., Umer, S., & Naqvi, S. (2021). Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. Technology in Society, 64, 101400.
Kim, B. S., Lee, J., & Kim, K. K. (2006). The impact of perceived trust, risk, usability, and convenience on intention to use e-government service: focused on online application and service. Informatization Policy, 13(4), 186-202.
Kim, D. J., Steinfield, C., & Lai, Y. J. (2008). Revisiting the role of web assurance seals in business-to-consumer electron-ic commerce. Decision Support Systems, 44(4), 1000-1015.
Klischewski, R., & Scholl, H. J. (2006, January). Information quality as a common ground for key players in e-government integration and interoperability. In Proceedings of the 39th Annual Hawaii International Conference on System Scienc-es (HICSS'06) (Vol. 4, pp. 72-72). IEEE.
Koh, Y. S. (2017). The Korean national policy for Internet addiction. In Internet addiction (pp. 323-336). Springer, Cham.
Komba, M. M., & Ngulube, P. (2014). Socioeconomic determinants of e-government adoption in selected districts of Tan-zania. ESARBICA Journal, 33, 71.
LEE, C. H. (2021). Design of Cloud Service Platform for eGovernment. International Journal of Internet, Broadcasting and Communication, 13(1), 201-209.
Lee, J. K., Braynov, S., & Rao, R. (2003). Effects of public emergency on citizens' usage intention toward e-Government: a study in the context of war in Iraq.
Lee, T. D., Lee-Geiller, S., & Lee, B. K. (2021). A validation of the modified democratic e-governance website evaluation model. Government Information Quarterly, 38(4), 101616.
Li, W., & Xue, L. (2021). Analyzing the critical factors influencing post-use trust and its impact on citizens’ continuous-use intention of e-government: Evidence from Chinese municipalities. Sustainability, 13(14), 7698.
Li, Y., & Shang, H. (2020). Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China. Information & Management, 57(3), 103197.
Liu, D., & Carter, L. (2018, May). Impact of citizens' privacy concerns on e-government adoption. In Proceedings of the 19th annual international conference on digital government research: Governance in the data age (pp. 1-6).
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