How to cite this paper
Hai, L & Nguyen, Q. (2022). The influence of website quality on brand trust and satisfaction of students: A case study of universities in Vietnam.International Journal of Data and Network Science, 6(4), 1403-1412.
Refrences
Adali, S., Escriva, R., Goldberg, M. K., Hayvanovych, M., Magdon-Ismail, M., Szymanski, B. K., ... & Williams, G. (2010). Measuring behavioral trust in social networks. In 2010 IEEE international conference on intelligence and se-curity informatics (pp. 150-152). IEEE.
Agag, G. M., & El-Masry, A. A. (2017). Why do consumers trust online travel websites? Drivers and outcomes of con-sumer trust toward online travel websites. Journal of Travel Research, 56(3), 347-369.
Ahmed, Z., Rizwan, M. S., Ahmad, M., & Haq, M. (2014). Effect of brand trust and customer satisfaction on brand loyalty in Bahawalpur. Journal of Sociological Research 5(1).
Aladwani, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived web qual-ity. Information & management, 39(6), 467-476.
Al-Debei, M. M., Akroush, M. N., & Ashouri, M. I. (2015). Consumer attitudes towards online shopping: the effects of trust, perceived benefits and perceived web quality. Internet Research, 25(5), 707-733.
Ali, F. (2016). Hotel website quality, perceived flow, customer satisfaction, and purchase intention. Journal of Hospitality and Tourism Technology, 7(2), 216-228.
Al-Qeisi, K., Dennis, C., Alamanos, E., & Jayawardhena, C. (2014). Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology. Journal of Business Research, 67(11), 2282-2290.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
Arianto, J. P. S. (2016). Pengaruh Customer Satisfaction, Brand Trust, dan Customer Feedback Terhadap Customer Loyal-ty Pada Perusahaan Mobil Suzuki. Jurnal Al-Qardh, 1(1).
Bairamzadeh, S., & Bolhari, A. (2010). Investigating factors affecting students' satisfaction with university websites. In 2010 3rd International Conference on Computer Science and Information Technology (Vol. 1, pp. 469-473). IEEE.
Barnes, S., & Vidgen, R. (2000). WebQual: an exploration of website quality. ECIS 2000 proceedings, 74.
Barnes, S., & Vidgen, R. (2002). An integrative approach to the assessment of e-commerce quality. Journal of Electronic Commerce Research, 3(3), 114-127.
Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance struc-tures. Psychological Bulletin, 88(3), 588-606.
Carlson, J., Sinnappan, S., & Voola, R. (2003). Application of the WebQual instrument to three Australian B2C websites: An exploratory investigation. In Australian and New Zealand Marketing Academy Conference. ANZMAC.
Carmines, E. G., & McIver, J. P. (1981). Analyzing Models with Unobserved Variables: Analysis of Covariance Struc-tures. In G. W. Bohrnstedt, & E. F. Borgatta (Eds.). Social Measurement: Current Issues (pp. 65-115). Beverly Hills: Sage Publications, Inc.
Chaiprasit, K., Jariangprasert, N., Chomphunut, A., Naparat, D., & Jaturapataraporn, J. (2011). Tourist expectations to-ward travel and tourism websites in Thailand. International Business & Economics Research Journal (IBER), 10(3), 41-50.
Chandio, Z. U., Qureshi, M. A., & Ahmed, S. (2015). Brand trust, customer satisfaction, and Brand Loyalty- a cross Exam-ination. Journal of Business Strategies, 9(1), 63-82.
Chang, K. C., Kuo, N. T., Hsu, C. L., & Cheng, Y. S. (2014). The impact of website quality and perceived trust on custom-er purchase intention in the hotel sector: website brand and perceived value as moderators. International Journal of Innovation, Management, and Technology, 5(4), 255-260.
Chen, J., & Dibb, S. (2010). Consumer trust in the online retail context: exploring the antecedents and consequences. Psy-chology & Marketing, 27(4), 323-346.
Clyde, M. (2000). Model uncertainty and health effect studies for particulate matter. Environmetrics, 11(6), 745-763.
Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling: an interpersonal influence per-spective. Journal of Marketing, 54(3), 68-81.
Devaraj, S., Fan, M., & Kohli, R. (2002). Antecedents of B2C Channel Satisfaction and Preference: Validating E-Commerce Metrics. Information Systems Research, 13(3), 316-334.
Fang, Y. H., Chiu, C. M., & Wang, E. T. (2011). Understanding customers' satisfaction and repurchase intentions: An in-tegration of IS success model, trust, and justice. Internet Research, 21(4), 479-503.
Ferrinadewi, E. (2008). Brand and Consumer Psychology. Yogyakarta: Graha Ilmu.
Fikri, I., Yasri, Y., & Abror, A. (2018). The impact of brand experience and brand trust on brand engagement: The mediat-ing effect of brand satisfaction. Advances in Economics, Business and Management Research, 57, 153-161.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.
Garbarino, E., & Johnson, M. S. (1999). The different roles of satisfaction, trust, and commitment in customer relation-ships. Journal of Marketing, 63(2), 70-87.
Garett, R., Chiu, J., Zhang, L., & Young, S. D. (2016). A literature review: website design and user engagement. Online journal of communication and media technologies, 6(3), 1-14.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis (6th ed.). New Jersey: Prentice-Hall.
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial Least Squares Structural Equation Modeling (PLS-SEM): An Emerging Tool in Business Research. European Business Review, 26(2), 106-121.
Hair, J. F., Tatham, R. L., Anderson, R. E., & Black, W. C. (1998). Multivariate Data Analysis (5th ed.). New Jersey: Pren-tice-Hall.
Hernon, P., & Whitman, J. R. (2001). Delivering satisfaction and service quality: A customer-based approach for librar-ies. American Library Association.
Ho, C. I., & Lee, Y. L. (2007). The development of an e-travel service quality scale. Tourism Management, 28(6), 1434-1449.
Hoelter, J. W. (1983). The analysis of covariance structures: Goodness-of-fit indices. Sociological Methods & Re-search, 11(3), 325-344.
Hoyle, R. H. (1995). Structural equation modeling: Concepts, issues, and applications. Oaks, CA: Sage.
Islam, A., & Tsuji, K. (2011). Evaluation of Usage of University Websites in Bangladesh. DESIDOC Journal of Library & Information Technology, 31(6), 469-479.
Jabar, M. A., Usman, U. A., & Awal, A. (2013). Assessing the usability of university Websites from users’ perspective. Australian Journal of Basic and Applied Sciences, 7(10), 98-111.
Jöreskog, K. G. (1971). Statistical analysis of sets of congeneric tests. Psychometrika, 36(2), 109-133.
Karani, A., Thanki, H., & Achuthan, S. (2021). Impact of University Website Usability on Satisfaction: A Structural Equa-tion Modelling Approach. Management and Labour Studies, 46(2), 119-138.
Kaynama, S. A., & Black, C. I. (2000). A proposal to assess the service quality of online travel agencies: an exploratory study. Journal of professional services marketing, 21(1), 63-88.
Khan, I., & Rahman, Z. (2016). E-tail brand experience’s influence on e-brand trust and e-brand loyalty: The moderating role of gender. International Journal of Retail & Distribution Management, 44(6), 588-606.
Kim, H. R. (2005). Developing an index of online customer satisfaction. Journal of financial services marketing, 10(1), 49-64.
Kim, S., & Stoel, L. (2004). Dimensional hierarchy of retail website quality. Information & management, 41(5), 619-633.
Kim, W. G., & Lee, H. Y. (2005). Comparison of web service quality between online travel agencies and online travel suppliers. Journal of Travel & Tourism Marketing, 17(2-3), 105-116.
Kiyani, T. M., Niazi, M. R., Rizvi, R. A., Khan, I. (2012). The relationship between brand trust, customer satisfaction, and customer loyalty: Evidence from automobile sector of Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 4(1), 489-502.
Kotler, P., & Armstrong, G. (2010). Principles of marketing. Pearson education.
Kuan-Yin, L., Hui-Ling, H., & Hsu, Y. C. (2007). Trust, satisfaction, and commitment-on loyalty to international retail service brands. Asia Pacific Management Review, 12(3), 161-169.
Lau, G. T., & Lee, S. H. (1999). Consumers’ trust in a brand and the link to brand loyalty. Journal of Market-Focused Management, 4(4), 341-370.
Leninkumar, V. (2017). The relationship between customer satisfaction and customer trust on customer loyal-ty. International Journal of Academic Research in Business and Social Sciences, 7(4), 450-465.
Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2002). WebQual: A measure of website quality. Marketing theory and applications, 13(3), 432-438.
Luo, X., & Seyedian, M. (2003). Contextual marketing and customer-orientation strategy for e-commerce: an empirical analysis. International Journal of Electronic Commerce, 8(2), 95-118.
Madu, C. N., & Madu, A. A. (2002). Dimensions of e‐quality. International Journal of Quality & reliability management, 19(3), 246-258.
McKnight, D. H., & Chervany, N. L. (2001). What trust means in e-commerce customer relationships: An interdiscipli-nary conceptual typology. International journal of electronic commerce, 6(2), 35-59.
Mentes, S. A., & Turan, A. H. (2012). Assessing the usability of university websites: An empirical study on Namik Kemal University. Turkish Online Journal of Educational Technology-TOJET, 11(3), 61-69.
Mohamed, I., & Moradi, L. (2011). A model of e-tourism satisfaction factors for foreign tourists. Australian Journal of Basic and Applied Sciences, 5(12), 877-883.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
Narasimhan, R., & Jayaram, J. (1998). Causal linkages in supply chain management: an exploratory study of North Amer-ican manufacturing firms. Decision Sciences, 29(3), 579-605.
Nilashi, M., Jannach, D., bin Ibrahim, O., Esfahani, M. D., & Ahmadi, H. (2016). Recommendation quality, transparency, and website quality for trust-building in recommendation agents. Electronic Commerce Research and Applications, 19, 70-84.
Nunnally, J. C. (1978). Psychometric Theory. New York: McGraw- Hill.
Nusair, K. K., & Kandampully, J. (2008). The antecedents of customer satisfaction with online travel services: a concep-tual model. European Business Review, 20(1), 4-19.
Palmer, J. W. (2002). Web site usability, design, and performance metrics. Information systems research, 13(2), 151-167.
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Understanding customer expectations of service. Sloan manage-ment review, 32(3), 39-48.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic ser-vice quality. Journal of service research, 7(3), 213-233.
Park, C. H., & Kim Y. G. (2003). Identifying key factors affecting consumer purchase behavior in an online shopping con-text. International Journal of Retail & Distribution Management, 31(1), 16-29.
Peterson, R. A. (1994). A meta-analysis of Cronbach's coefficient alpha. Journal of consumer research, 21(2), 381-391.
Peterson, R. A., Balasubramanian, S., & Bronnenberg, B. J. (1997). Exploring the implications of the Internet for consum-er marketing. Journal of the Academy of Marketing Science, 25(4), 329-346.
Raduica, F., Enache, C., & Simion, I. (2019). Effective ways of managing Websites for academic institutions. PEOPLE: International Journal of Social Sciences, 5(3), 206-214.
Ramadhani, F., & Ilona, D. (2018). Determinants of web-user satisfaction: using technology acceptance model. In MATEC Web of Conferences (Vol. 248, p. 05009). EDP Sciences.
Raykov, T., & Widaman, K. F. (1995). Issues in applied structural equation modeling research. Structural Equation Mod-eling: A Multidisciplinary Journal, 2(4), 289-318.
Rezaeean, A., Bairamzadeh, S., & Bolhari, A. (2012). The importance of Website Innovation on Students’ Satisfaction of University Websites. World Applied Sciences Journal, 18(8), 1023-1029.
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Ahmed, Z., Rizwan, M. S., Ahmad, M., & Haq, M. (2014). Effect of brand trust and customer satisfaction on brand loyalty in Bahawalpur. Journal of Sociological Research 5(1).
Aladwani, A. M., & Palvia, P. C. (2002). Developing and validating an instrument for measuring user-perceived web qual-ity. Information & management, 39(6), 467-476.
Al-Debei, M. M., Akroush, M. N., & Ashouri, M. I. (2015). Consumer attitudes towards online shopping: the effects of trust, perceived benefits and perceived web quality. Internet Research, 25(5), 707-733.
Ali, F. (2016). Hotel website quality, perceived flow, customer satisfaction, and purchase intention. Journal of Hospitality and Tourism Technology, 7(2), 216-228.
Al-Qeisi, K., Dennis, C., Alamanos, E., & Jayawardhena, C. (2014). Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology. Journal of Business Research, 67(11), 2282-2290.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.
Arianto, J. P. S. (2016). Pengaruh Customer Satisfaction, Brand Trust, dan Customer Feedback Terhadap Customer Loyal-ty Pada Perusahaan Mobil Suzuki. Jurnal Al-Qardh, 1(1).
Bairamzadeh, S., & Bolhari, A. (2010). Investigating factors affecting students' satisfaction with university websites. In 2010 3rd International Conference on Computer Science and Information Technology (Vol. 1, pp. 469-473). IEEE.
Barnes, S., & Vidgen, R. (2000). WebQual: an exploration of website quality. ECIS 2000 proceedings, 74.
Barnes, S., & Vidgen, R. (2002). An integrative approach to the assessment of e-commerce quality. Journal of Electronic Commerce Research, 3(3), 114-127.
Bentler, P. M., & Bonett, D. G. (1980). Significance tests and goodness of fit in the analysis of covariance struc-tures. Psychological Bulletin, 88(3), 588-606.
Carlson, J., Sinnappan, S., & Voola, R. (2003). Application of the WebQual instrument to three Australian B2C websites: An exploratory investigation. In Australian and New Zealand Marketing Academy Conference. ANZMAC.
Carmines, E. G., & McIver, J. P. (1981). Analyzing Models with Unobserved Variables: Analysis of Covariance Struc-tures. In G. W. Bohrnstedt, & E. F. Borgatta (Eds.). Social Measurement: Current Issues (pp. 65-115). Beverly Hills: Sage Publications, Inc.
Chaiprasit, K., Jariangprasert, N., Chomphunut, A., Naparat, D., & Jaturapataraporn, J. (2011). Tourist expectations to-ward travel and tourism websites in Thailand. International Business & Economics Research Journal (IBER), 10(3), 41-50.
Chandio, Z. U., Qureshi, M. A., & Ahmed, S. (2015). Brand trust, customer satisfaction, and Brand Loyalty- a cross Exam-ination. Journal of Business Strategies, 9(1), 63-82.
Chang, K. C., Kuo, N. T., Hsu, C. L., & Cheng, Y. S. (2014). The impact of website quality and perceived trust on custom-er purchase intention in the hotel sector: website brand and perceived value as moderators. International Journal of Innovation, Management, and Technology, 5(4), 255-260.
Chen, J., & Dibb, S. (2010). Consumer trust in the online retail context: exploring the antecedents and consequences. Psy-chology & Marketing, 27(4), 323-346.
Clyde, M. (2000). Model uncertainty and health effect studies for particulate matter. Environmetrics, 11(6), 745-763.
Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling: an interpersonal influence per-spective. Journal of Marketing, 54(3), 68-81.
Devaraj, S., Fan, M., & Kohli, R. (2002). Antecedents of B2C Channel Satisfaction and Preference: Validating E-Commerce Metrics. Information Systems Research, 13(3), 316-334.
Fang, Y. H., Chiu, C. M., & Wang, E. T. (2011). Understanding customers' satisfaction and repurchase intentions: An in-tegration of IS success model, trust, and justice. Internet Research, 21(4), 479-503.
Ferrinadewi, E. (2008). Brand and Consumer Psychology. Yogyakarta: Graha Ilmu.
Fikri, I., Yasri, Y., & Abror, A. (2018). The impact of brand experience and brand trust on brand engagement: The mediat-ing effect of brand satisfaction. Advances in Economics, Business and Management Research, 57, 153-161.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.
Garbarino, E., & Johnson, M. S. (1999). The different roles of satisfaction, trust, and commitment in customer relation-ships. Journal of Marketing, 63(2), 70-87.
Garett, R., Chiu, J., Zhang, L., & Young, S. D. (2016). A literature review: website design and user engagement. Online journal of communication and media technologies, 6(3), 1-14.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis (6th ed.). New Jersey: Prentice-Hall.
Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial Least Squares Structural Equation Modeling (PLS-SEM): An Emerging Tool in Business Research. European Business Review, 26(2), 106-121.
Hair, J. F., Tatham, R. L., Anderson, R. E., & Black, W. C. (1998). Multivariate Data Analysis (5th ed.). New Jersey: Pren-tice-Hall.
Hernon, P., & Whitman, J. R. (2001). Delivering satisfaction and service quality: A customer-based approach for librar-ies. American Library Association.
Ho, C. I., & Lee, Y. L. (2007). The development of an e-travel service quality scale. Tourism Management, 28(6), 1434-1449.
Hoelter, J. W. (1983). The analysis of covariance structures: Goodness-of-fit indices. Sociological Methods & Re-search, 11(3), 325-344.
Hoyle, R. H. (1995). Structural equation modeling: Concepts, issues, and applications. Oaks, CA: Sage.
Islam, A., & Tsuji, K. (2011). Evaluation of Usage of University Websites in Bangladesh. DESIDOC Journal of Library & Information Technology, 31(6), 469-479.
Jabar, M. A., Usman, U. A., & Awal, A. (2013). Assessing the usability of university Websites from users’ perspective. Australian Journal of Basic and Applied Sciences, 7(10), 98-111.
Jöreskog, K. G. (1971). Statistical analysis of sets of congeneric tests. Psychometrika, 36(2), 109-133.
Karani, A., Thanki, H., & Achuthan, S. (2021). Impact of University Website Usability on Satisfaction: A Structural Equa-tion Modelling Approach. Management and Labour Studies, 46(2), 119-138.
Kaynama, S. A., & Black, C. I. (2000). A proposal to assess the service quality of online travel agencies: an exploratory study. Journal of professional services marketing, 21(1), 63-88.
Khan, I., & Rahman, Z. (2016). E-tail brand experience’s influence on e-brand trust and e-brand loyalty: The moderating role of gender. International Journal of Retail & Distribution Management, 44(6), 588-606.
Kim, H. R. (2005). Developing an index of online customer satisfaction. Journal of financial services marketing, 10(1), 49-64.
Kim, S., & Stoel, L. (2004). Dimensional hierarchy of retail website quality. Information & management, 41(5), 619-633.
Kim, W. G., & Lee, H. Y. (2005). Comparison of web service quality between online travel agencies and online travel suppliers. Journal of Travel & Tourism Marketing, 17(2-3), 105-116.
Kiyani, T. M., Niazi, M. R., Rizvi, R. A., Khan, I. (2012). The relationship between brand trust, customer satisfaction, and customer loyalty: Evidence from automobile sector of Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 4(1), 489-502.
Kotler, P., & Armstrong, G. (2010). Principles of marketing. Pearson education.
Kuan-Yin, L., Hui-Ling, H., & Hsu, Y. C. (2007). Trust, satisfaction, and commitment-on loyalty to international retail service brands. Asia Pacific Management Review, 12(3), 161-169.
Lau, G. T., & Lee, S. H. (1999). Consumers’ trust in a brand and the link to brand loyalty. Journal of Market-Focused Management, 4(4), 341-370.
Leninkumar, V. (2017). The relationship between customer satisfaction and customer trust on customer loyal-ty. International Journal of Academic Research in Business and Social Sciences, 7(4), 450-465.
Loiacono, E. T., Watson, R. T., & Goodhue, D. L. (2002). WebQual: A measure of website quality. Marketing theory and applications, 13(3), 432-438.
Luo, X., & Seyedian, M. (2003). Contextual marketing and customer-orientation strategy for e-commerce: an empirical analysis. International Journal of Electronic Commerce, 8(2), 95-118.
Madu, C. N., & Madu, A. A. (2002). Dimensions of e‐quality. International Journal of Quality & reliability management, 19(3), 246-258.
McKnight, D. H., & Chervany, N. L. (2001). What trust means in e-commerce customer relationships: An interdiscipli-nary conceptual typology. International journal of electronic commerce, 6(2), 35-59.
Mentes, S. A., & Turan, A. H. (2012). Assessing the usability of university websites: An empirical study on Namik Kemal University. Turkish Online Journal of Educational Technology-TOJET, 11(3), 61-69.
Mohamed, I., & Moradi, L. (2011). A model of e-tourism satisfaction factors for foreign tourists. Australian Journal of Basic and Applied Sciences, 5(12), 877-883.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38.
Narasimhan, R., & Jayaram, J. (1998). Causal linkages in supply chain management: an exploratory study of North Amer-ican manufacturing firms. Decision Sciences, 29(3), 579-605.
Nilashi, M., Jannach, D., bin Ibrahim, O., Esfahani, M. D., & Ahmadi, H. (2016). Recommendation quality, transparency, and website quality for trust-building in recommendation agents. Electronic Commerce Research and Applications, 19, 70-84.
Nunnally, J. C. (1978). Psychometric Theory. New York: McGraw- Hill.
Nusair, K. K., & Kandampully, J. (2008). The antecedents of customer satisfaction with online travel services: a concep-tual model. European Business Review, 20(1), 4-19.
Palmer, J. W. (2002). Web site usability, design, and performance metrics. Information systems research, 13(2), 151-167.
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Understanding customer expectations of service. Sloan manage-ment review, 32(3), 39-48.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic ser-vice quality. Journal of service research, 7(3), 213-233.
Park, C. H., & Kim Y. G. (2003). Identifying key factors affecting consumer purchase behavior in an online shopping con-text. International Journal of Retail & Distribution Management, 31(1), 16-29.
Peterson, R. A. (1994). A meta-analysis of Cronbach's coefficient alpha. Journal of consumer research, 21(2), 381-391.
Peterson, R. A., Balasubramanian, S., & Bronnenberg, B. J. (1997). Exploring the implications of the Internet for consum-er marketing. Journal of the Academy of Marketing Science, 25(4), 329-346.
Raduica, F., Enache, C., & Simion, I. (2019). Effective ways of managing Websites for academic institutions. PEOPLE: International Journal of Social Sciences, 5(3), 206-214.
Ramadhani, F., & Ilona, D. (2018). Determinants of web-user satisfaction: using technology acceptance model. In MATEC Web of Conferences (Vol. 248, p. 05009). EDP Sciences.
Raykov, T., & Widaman, K. F. (1995). Issues in applied structural equation modeling research. Structural Equation Mod-eling: A Multidisciplinary Journal, 2(4), 289-318.
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