How to cite this paper
Aldiabat, K., Al-Gasaymeh, A., Alebbini, M., Alsarayreh, A., Alzoubi, A & Alhowas, E. (2022). The COVID-19 pandemic and its impact on consumer's interaction on mobile banking application: Evidence from Jordan.International Journal of Data and Network Science, 6(3), 953-960.
Refrences
Al-Ajam, A. S., & Nor, K. M. (2013). Influencing factors on behavioral intention to adopt Internet banking service. World Applied Sciences Journal, 22(11), 1652-1656.
Aldiabat, K., Al-Gasaymeh, A., & Rashid, A. K. (2019). The effect of mobile banking application on customer interaction in the Jordanian banking industry.
Alsamydai, M. J., Yassen, S. G., Alnaimi, H. M., Dajani, D. M., & Al-Qirem, I. A. (2014). The factors influencing cus-tomer usage of mobile banking services in Jordan. International Journal of Business Management and Research, 4(2), 63-78.
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., & Williams, M. D. (2016). Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy. Journal of Enterprise Information Management, 29(1), 118–139.
Alalwan, A. A., Dwivedi, Y. K., & Rana, N. P. (2017). Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust. International Journal of Information Management, 37(3), 99-110.
Auer, R., Cornelli, G., Frost, J., (2020). Covid-19, cash, and the future of payments, BIS Bulletin, 3, Retrieved from https://www.bis.org/publ/bisbull03.pdf.
Baabdullah, A. M., Alalwan, A. A., Rana, N. P., Kizgin, H., & Patil, P. (2019). Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model. International Journal of Information Management, 44, 38-52.
Bekhet, H. A., & Al-alak, B. A. (2011). Measuring e-statement quality impact on customer satisfaction and loyalty. Inter-national Journal of Electronic Finance, 5(4), 299-315.
Beyari, H., & Abareshi, A. (2018, June). The interaction of trust and social influence factors in the social commerce envi-ronment. In International Conference of Reliable Information and Communication Technology (pp. 931-944). Springer, Cham.
Buehler, K., Conjeaud, O., Giudici, V., Samandari, H., Serino, L., Vettori, M., Webanck, L., White, O., (2020). Leadership in the time of coronavirus: COVID-19 response and implications for banks, McKinesy & Company, Retrieved from https://www.mckinsey.com/industries/financial-services/our-insights/leadership-in-the-time-of-coronavirus-covid-19-response-and-implications-for-banks.
Castet, J. F., & Saleh, J. H. (2009). Satellite reliability: statistical data analysis and modeling. Journal of Spacecraft and Rockets, 46(5), 1065-1076.
Dajani, D., & Yaseen, S. G. (2016). The applicability of technology acceptance models in the Arab business setting. Jour-nal of Business and Retail Management Research, 10(3).
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003.
Eisingerich, A. B., & Bell, S. J. (2006). Relationship marketing in the financial services industry: The importance of cus-tomer education, participation and problem management for customer loyalty. Journal of financial services marketing, 10(4), 86-97.
Featherman, M. S., & Pavlou, P. A. (2003). Predicting e-services adoption: a perceived risk facets perspective. Interna-tional journal of human-computer studies, 59(4), 451-474.
Gordon, T. L. O., Pires, G. D., & Stanton, J. (2008). The relationship marketing orientation of Hong Kong financial ser-vices industry managers and its links to business performance. Journal of Financial Services Marketing, 13(3), 193-203.
eMarketer, (2020). The biggest business impacts of the coronavirus pandemic, Retrieved from https://www.emarketer.com/content/the-biggest-business-impacts-of-the-coronavirus-pandemic-according-to-business-insider-intelligence.
Finextra, (2020). Coronavirus: DBS pushes 'contact free' digital banking, Retrieved from https://www.finextra.com/newsarticle/35366/coronavirus-dbs-pushes-contact- free-digital-banking.
Kleijnen, M., Wetzels, M., & De Ruyter, K. (2004). Consumer acceptance of wireless finance. Journal of financial ser-vices marketing, 8(3), 206-217.
McCarty, B. (2020). Managing customer relationships in the time of COVID-19, BAI. Banking Strategies, Retrieved from https://www.bai.org/banking-strategies/article- detail/managing-customer-relationships-in-the-time-of-covid-19.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Manage-ment Review, 20(3), 709-734.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model. The journal of strategic information systems, 11(3-4), 297-323.
Moore, G. C., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information systems research, 2(3), 192-222.
Mora, A.G., (2020). Patterns—and some implications—of Covid-19 financial sector policy interventions, World Bank Blogs, Retrieved from https://blogs.worldbank.org/psd/patterns-and-some-implications-covid-19- financial-sector-policy-interventions.
Naik, C. K., Gantasala, S. B., & Prabhakar, G. V. (2010). Service quality (SERVQUAL) and its effect on customer satis-faction in retailing. European journal of social sciences, 16(2), 231-243.
Parasuraman, A., Zeithaml, V. A., & Berry, L. (1988). SERVQUAL: A multiple-item scale for measuring consumer per-ceptions of service quality. 1988, 64(1), 12-40.
Pop, N.A., (2020). Contemporary Directions in the Development of Romanian Academic Marketing in Favor of Increasing the Performance of the Organization. In: Fotea S., Fotea I., Văduva S. (eds) Challenges and Opportunities to Develop Organizations Through Creativity, Technology and Ethics. GSMAC 2019. Springer Proceedings in Business and Eco-nomics. Springer, Cham, 17-35, https://doi.org/10.1007/978-3- 030-43449-6_2.
Riffai, M. M. M. A., Grant, K., & Edgar, D. (2012). Big TAM in Oman: Exploring the promise of on-line banking, its adoption by customers and the challenges of banking in Oman. International journal of information management, 32(3), 239-250.
Salhieh, L., Abu‐Doleh, J., & Hijazi, N. (2011). The assessment of e‐banking readiness in Jordan. International Journal of Islamic and Middle Eastern Finance and Management, 4(4).
Sathiyavany, N., & Shivany, S. (2018). E-banking service qualities, e-customer satisfaction, and e-loyalty: a conceptual model. The International Journal of Social Sciences and Humanities Invention, 5(6), 4808-4819.
Sikdar, P., & Makkad, M. (2015). Online banking adoption: A factor validation and satisfaction causation study in the context of Indian banking customers. International Journal of Bank Marketing, 33(6), 760-785.
Suyono, E., Rusmana, O., & Riswan, R. (2019, April). Integrated Information System to Revitalize The Cooperatives in Banyumas. In IOP Conference Series: Earth and Environmental Science (Vol. 255, No. 1, p. 012046). IOP Publishing.
Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: Development and test. Deci-sion sciences, 27(3), 451-481.
Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the uni-fied theory of acceptance and use of technology. MIS quarterly, 36(1), 157-178.
Vessey, S., Ott, C., Dimidschstein, F., (2020). How banks can strategically respond to Covid-19 challenges, Consultan-cy.eu, Retrieved from
https://www.consultancy.eu/news/4096/how-banks-can-strategically-respond-to- covid-19-challenges.
Yaseen, S. G., & Al Omoush, K. S. (2013). Investigating the engage in electronic societies via Facebook in the Arab World. International Journal of Technology and Human Interaction (IJTHI), 9(2), 20-38.
Zhou, T. (2012). Examining location-based services usage from the perspectives of unified theory of acceptance and use of technology and privacy risk. Journal of Electronic Commerce Research, 13(2), 135–144.
Zhang, Y., Weng, Q., & Zhu, N. (2018). The relationships between electronic banking adoption and its antecedents: A me-ta-analytic study of the role of national culture. International Journal of Information Management, 40, 76-87.
Aldiabat, K., Al-Gasaymeh, A., & Rashid, A. K. (2019). The effect of mobile banking application on customer interaction in the Jordanian banking industry.
Alsamydai, M. J., Yassen, S. G., Alnaimi, H. M., Dajani, D. M., & Al-Qirem, I. A. (2014). The factors influencing cus-tomer usage of mobile banking services in Jordan. International Journal of Business Management and Research, 4(2), 63-78.
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., & Williams, M. D. (2016). Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy. Journal of Enterprise Information Management, 29(1), 118–139.
Alalwan, A. A., Dwivedi, Y. K., & Rana, N. P. (2017). Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust. International Journal of Information Management, 37(3), 99-110.
Auer, R., Cornelli, G., Frost, J., (2020). Covid-19, cash, and the future of payments, BIS Bulletin, 3, Retrieved from https://www.bis.org/publ/bisbull03.pdf.
Baabdullah, A. M., Alalwan, A. A., Rana, N. P., Kizgin, H., & Patil, P. (2019). Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model. International Journal of Information Management, 44, 38-52.
Bekhet, H. A., & Al-alak, B. A. (2011). Measuring e-statement quality impact on customer satisfaction and loyalty. Inter-national Journal of Electronic Finance, 5(4), 299-315.
Beyari, H., & Abareshi, A. (2018, June). The interaction of trust and social influence factors in the social commerce envi-ronment. In International Conference of Reliable Information and Communication Technology (pp. 931-944). Springer, Cham.
Buehler, K., Conjeaud, O., Giudici, V., Samandari, H., Serino, L., Vettori, M., Webanck, L., White, O., (2020). Leadership in the time of coronavirus: COVID-19 response and implications for banks, McKinesy & Company, Retrieved from https://www.mckinsey.com/industries/financial-services/our-insights/leadership-in-the-time-of-coronavirus-covid-19-response-and-implications-for-banks.
Castet, J. F., & Saleh, J. H. (2009). Satellite reliability: statistical data analysis and modeling. Journal of Spacecraft and Rockets, 46(5), 1065-1076.
Dajani, D., & Yaseen, S. G. (2016). The applicability of technology acceptance models in the Arab business setting. Jour-nal of Business and Retail Management Research, 10(3).
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003.
Eisingerich, A. B., & Bell, S. J. (2006). Relationship marketing in the financial services industry: The importance of cus-tomer education, participation and problem management for customer loyalty. Journal of financial services marketing, 10(4), 86-97.
Featherman, M. S., & Pavlou, P. A. (2003). Predicting e-services adoption: a perceived risk facets perspective. Interna-tional journal of human-computer studies, 59(4), 451-474.
Gordon, T. L. O., Pires, G. D., & Stanton, J. (2008). The relationship marketing orientation of Hong Kong financial ser-vices industry managers and its links to business performance. Journal of Financial Services Marketing, 13(3), 193-203.
eMarketer, (2020). The biggest business impacts of the coronavirus pandemic, Retrieved from https://www.emarketer.com/content/the-biggest-business-impacts-of-the-coronavirus-pandemic-according-to-business-insider-intelligence.
Finextra, (2020). Coronavirus: DBS pushes 'contact free' digital banking, Retrieved from https://www.finextra.com/newsarticle/35366/coronavirus-dbs-pushes-contact- free-digital-banking.
Kleijnen, M., Wetzels, M., & De Ruyter, K. (2004). Consumer acceptance of wireless finance. Journal of financial ser-vices marketing, 8(3), 206-217.
McCarty, B. (2020). Managing customer relationships in the time of COVID-19, BAI. Banking Strategies, Retrieved from https://www.bai.org/banking-strategies/article- detail/managing-customer-relationships-in-the-time-of-covid-19.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Manage-ment Review, 20(3), 709-734.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model. The journal of strategic information systems, 11(3-4), 297-323.
Moore, G. C., & Benbasat, I. (1991). Development of an instrument to measure the perceptions of adopting an information technology innovation. Information systems research, 2(3), 192-222.
Mora, A.G., (2020). Patterns—and some implications—of Covid-19 financial sector policy interventions, World Bank Blogs, Retrieved from https://blogs.worldbank.org/psd/patterns-and-some-implications-covid-19- financial-sector-policy-interventions.
Naik, C. K., Gantasala, S. B., & Prabhakar, G. V. (2010). Service quality (SERVQUAL) and its effect on customer satis-faction in retailing. European journal of social sciences, 16(2), 231-243.
Parasuraman, A., Zeithaml, V. A., & Berry, L. (1988). SERVQUAL: A multiple-item scale for measuring consumer per-ceptions of service quality. 1988, 64(1), 12-40.
Pop, N.A., (2020). Contemporary Directions in the Development of Romanian Academic Marketing in Favor of Increasing the Performance of the Organization. In: Fotea S., Fotea I., Văduva S. (eds) Challenges and Opportunities to Develop Organizations Through Creativity, Technology and Ethics. GSMAC 2019. Springer Proceedings in Business and Eco-nomics. Springer, Cham, 17-35, https://doi.org/10.1007/978-3- 030-43449-6_2.
Riffai, M. M. M. A., Grant, K., & Edgar, D. (2012). Big TAM in Oman: Exploring the promise of on-line banking, its adoption by customers and the challenges of banking in Oman. International journal of information management, 32(3), 239-250.
Salhieh, L., Abu‐Doleh, J., & Hijazi, N. (2011). The assessment of e‐banking readiness in Jordan. International Journal of Islamic and Middle Eastern Finance and Management, 4(4).
Sathiyavany, N., & Shivany, S. (2018). E-banking service qualities, e-customer satisfaction, and e-loyalty: a conceptual model. The International Journal of Social Sciences and Humanities Invention, 5(6), 4808-4819.
Sikdar, P., & Makkad, M. (2015). Online banking adoption: A factor validation and satisfaction causation study in the context of Indian banking customers. International Journal of Bank Marketing, 33(6), 760-785.
Suyono, E., Rusmana, O., & Riswan, R. (2019, April). Integrated Information System to Revitalize The Cooperatives in Banyumas. In IOP Conference Series: Earth and Environmental Science (Vol. 255, No. 1, p. 012046). IOP Publishing.
Venkatesh, V., & Davis, F. D. (1996). A model of the antecedents of perceived ease of use: Development and test. Deci-sion sciences, 27(3), 451-481.
Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the uni-fied theory of acceptance and use of technology. MIS quarterly, 36(1), 157-178.
Vessey, S., Ott, C., Dimidschstein, F., (2020). How banks can strategically respond to Covid-19 challenges, Consultan-cy.eu, Retrieved from
https://www.consultancy.eu/news/4096/how-banks-can-strategically-respond-to- covid-19-challenges.
Yaseen, S. G., & Al Omoush, K. S. (2013). Investigating the engage in electronic societies via Facebook in the Arab World. International Journal of Technology and Human Interaction (IJTHI), 9(2), 20-38.
Zhou, T. (2012). Examining location-based services usage from the perspectives of unified theory of acceptance and use of technology and privacy risk. Journal of Electronic Commerce Research, 13(2), 135–144.
Zhang, Y., Weng, Q., & Zhu, N. (2018). The relationships between electronic banking adoption and its antecedents: A me-ta-analytic study of the role of national culture. International Journal of Information Management, 40, 76-87.