How to cite this paper
Primananda, P., Yasa, N., Sukaatmadja, I & Setiawan, P. (2022). Trust as a mediating effect of social media marketing, experience, destination image on revisit intention in the COVID-19 era.International Journal of Data and Network Science, 6(2), 517-526.
References
Abubakar, A. M. (2016). Does eWOM influence destination trust and travel intention: a medical tourism perspec-tive. Economic research-Ekonomska istraživanja, 29(1), 598-611.
Abubakar, A. M., & Ilkan, M. (2016). Impact of online WOM on destination trust and intention to travel: A medical tour-ism perspective. Journal of Destination Marketing & Management, 5(3), 192-201.
Abubakar, A. M., Ilkan, M., Al-Tal, R. M., & Eluwole, K. K. (2017). eWOM, revisit intention, destination trust and gen-der. Journal of Hospitality and Tourism Management, 31, 220-227.
Ali, F., Ryu, K., & Hussain, K. (2016). Influence of experiences on memories, satisfaction and behavioral intentions: A study of creative tourism. Journal of Travel & Tourism Marketing, 33(1), 85-100.
Alhaddad, A. (2015). A structural model of the relationships between brand image, brand trust and brand loyal-ty. International Journal of Management Research and Reviews, 5(3), 137.
Amaro, S., Duarte, P., & Henriques, C. (2016). Travelers’ use of social media: A clustering approach. Annals of Tourism Research, 59, 1-15.
Ardyan, E., Kurnianingsih, H., Rahmawan, G., Wibisono, U., & Winata, W. (2016). Enhancing brand experience along with emotional attachment towards trust and brand loyalty. Jurnal Manajemen dan Kewirausahaan (Journal of Man-agement and Entrepreneurship), 18(1), 33-44.
Artigas, E. M., Yrigoyen, C. C., Moraga, E. T., & Villalón, C. B. (2017). Determinants of trust towards tourist destina-tions. Journal of Destination Marketing & Management, 6(4), 327-334.
Baloglu, S., & McCleary, K. W. (1999). A model of destination image formation. Annals of tourism research, 26(4), 868-897.
Başer, İ., Cintamür, İ., & Arslan, F. (2015). Examining the effect of brand experience on consumer satisfaction, brand trust and brand loyalty. Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi, 37(2), 101-128.
Beerli, A., & Martin, J. D. (2004). Factors influencing destination image. Annals of tourism research, 31(3), 657-681.
Calefato, F., Lanubile, F., & Novielli, N. (2015). The role of social media in affective trust building in customer–supplier relationships. Electronic Commerce Research, 15(4), 453-482.
Chandralal, L., & Valenzuela, F. R. (2013). Exploring memorable tourism experiences: Antecedents and behavioural out-comes. Journal of Economics, Business and Management, 1(2), 177-181.
Chandralal, L., & Valenzuela, F. R. (2015). Memorable Tourism Experiences; Scale Development.
Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism management, 31(1), 29-35.
Chen, C. F., & Phou, S. (2013). A closer look at destination: Image, personality, relationship and loyalty. Tourism man-agement, 36, 269-278.
Coudounaris, D. N., & Sthapit, E. (2017). Antecedents of memorable tourism experience related to behavioral inten-tions. Psychology & Marketing, 34(12), 1084-1093.
Crossley, É. (2020). Ecological grief generates desire for environmental healing in tourism after COVID-19. Tourism Ge-ographies, 22(3), 536-546.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year up-date. Journal of management information systems, 19(4), 9-30.
Deng, Q., & Li, M. (2014). A model of event–destination image transfer. Journal of Travel Research, 53(1), 69-82.
Endah, P. E., Umar, N., Suharyono, S., & Andriani, K. (2017). Study on destination image, satisfaction, trust and behav-ioral intention. Russian Journal of Agricultural and Socio-Economic Sciences, 61(1).
Filieri, R., Alguezaui, S., & McLeay, F. (2015). Why do travelers trust TripAdvisor? Antecedents of trust towards con-sumer-generated media and its influence on recommendation adoption and word of mouth. Tourism management, 51, 174-185.
Foroudi, P., Akarsu, T. N., Ageeva, E., Foroudi, M. M., Dennis, C., & Melewar, T. C. (2018). Promising the dream: Changing destination image of London through the effect of website place. Journal of Business Research, 83, 97-110.
Jiang, Y., & Ritchie, B. W. (2017). Disaster collaboration in tourism: Motives, impediments and success factors. Journal of Hospitality and Tourism Management, 31, 70-82.
Hao Suan Samuel, L., Balaji, M. S., & Kok Wei, K. (2015). An investigation of online shopping experience on trust and behavioral intentions. Journal of Internet Commerce, 14(2), 233-254.
Hassan, S. B., & Soliman, M. (2021). COVID-19 and repeat visitation: Assessing the role of destination social responsibil-ity, destination reputation, holidaymakers’ trust and fear arousal. Journal of Destination Marketing & Manage-ment, 19, 100495.
Hajli, N., Lin, X., Featherman, M., & Wang, Y. (2014). Social word of mouth: How trust develops in the mar-ket. International Journal of Market Research, 56(5), 673-689.
Hajli, M. N. (2014). A study of the impact of social media on consumers. International journal of market research, 56(3), 387-404.
Hajli, N., Sims, J., Zadeh, A. H., & Richard, M. O. (2017). A social commerce investigation of the role of trust in a social networking site on purchase intentions. Journal of Business Research, 71, 133-141.
Huang, C. C. (2017). The impacts of brand experiences on brand loyalty: mediators of brand love and trust. Management Decision.
Helble, M., & Fink, A. (2020). Reviving Tourism amid the COVID-19 Pandemic1.
Kim, S., & Park, H. (2013). Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance. International Journal of Information Management, 33(2), 318-332.
Kim, A. J., & Ko, E. (2010). Impacts of luxury fashion brand’s social media marketing on customer relationship and pur-chase intention. Journal of Global Fashion Marketing, 1(3), 164-171.
Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business research, 65(10), 1480-1486.
Kim, J. H., Ritchie, J. B., & McCormick, B. (2012). Development of a scale to measure memorable tourism experienc-es. Journal of Travel research, 51(1), 12-25.
Kim, J. H. (2014). The antecedents of memorable tourism experiences: The development of a scale to measure the desti-nation attributes associated with memorable experiences. Tourism management, 44, 34-45.
Kim, J. H., & Ritchie, J. B. (2014). Cross-cultural validation of a memorable tourism experience scale (MTES). Journal of Travel Research, 53(3), 323-335.
Kim, S. E., Lee, K. Y., Shin, S. I., & Yang, S. B. (2017). Effects of tourism information quality in social media on destina-tion image formation: The case of Sina Weibo. Information & management, 54(6), 687-702.
Kim, J. H. (2018). The impact of memorable tourism experiences on loyalty behaviors: The mediating effects of destina-tion image and satisfaction. Journal of Travel Research, 57(7), 856-870.
Laroche, M., Habibi, M. R., & Richard, M. O. (2013). To be or not to be in social media: How brand loyalty is affected by social media?. International journal of information management, 33(1), 76-82.
Li, H. O. Y., Bailey, A., Huynh, D., & Chan, J. (2020). YouTube as a source of information on COVID-19: a pandemic of misinformation?. BMJ global health, 5(5), e002604.
Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002). AIMQ: a methodology for information quality assess-ment. Information & management, 40(2), 133-146.
Lien, C. H., Wen, M. J., Huang, L. C., & Wu, K. L. (2015). Online hotel booking: The effects of brand image, price, trust and value on purchase intentions. Asia Pacific Management Review, 20(4), 210-218.
Lin, J., Yan, Y., & Chen, S. (2017). Understanding the impact of social commerce website technical features on repur-chase intention: a Chinese guanxi perspective. Journal of Electronic Commerce Research, 18(3), 225.
Mahika, E. C. (2011). Current trends in tourist motivation. Cactus Tourism Journal, 2(2), 15-24.
Mkono, M., & Tribe, J. (2017). Beyond reviewing: Uncovering the multiple roles of tourism social media users. Journal of travel research, 56(3), 287-298.
Ramseook-Munhurrun, P., Seebaluck, V. N., & Naidoo, P. (2015). Examining the structural relationships of destination image, perceived value, tourist satisfaction and loyalty: case of Mauritius. Procedia-Social and Behavioral Scienc-es, 175, 252-259.
Roy, M. C., Dewit, O., & Aubert, B. A. (2001). The impact of interface usability on trust in web retailers. Internet re-search.
Sahin, A., Zehir, C., & Kitapçı, H. (2011). The effects of brand experiences, trust and satisfaction on building brand loyal-ty; an empirical research on global brands. Procedia-Social and Behavioral Sciences, 24, 1288-1301.
Sano, K. (2014). Do social media marketing activities enhance customer satisfaction, promote positive WOM and affect behavior intention?: an investigation into the effects of social media on the tourism industry. 同志社商学, 66(3), 491-515.
Shrivastava, P. (2016). Effect of co-creation on customer experience, trust and brand loyalty. International Journal of Sales & Marketing Management Research and Development (IJSMMRD), 6(6), 1-14.
Sigala, M. (2020). Tourism and COVID-19: Impacts and implications for advancing and resetting industry and re-search. Journal of business research, 117, 312-321.
Stylos, N., Vassiliadis, C. A., Bellou, V., & Andronikidis, A. (2016). Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination. Tourism Management, 53, 40-60.
Stylos, N., Bellou, V., Andronikidis, A., & Vassiliadis, C. A. (2017). Linking the dots among destination images, place at-tachment, and revisit intentions: A study among British and Russian tourists. Tourism Management, 60, 15-29.
Stylos, N., & Bellou, V. (2019). Investigating tourists’ revisit proxies: The key role of destination loyalty and its dimen-sions. Journal of Travel Research, 58(7), 1123-1145.
Song, H., Wang, J., & Han, H. (2019). Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops. International Journal of Hospitality Management, 79, 50-59.
Souiden, N., Ladhari, R., & Chiadmi, N. E. (2017). Destination personality and destination image. Journal of Hospitality and Tourism Management, 32, 54-70.
Tasci, A. D., & Ko, Y. J. (2017). Travel needs revisited. Journal of Vacation Marketing, 23(1), 20-36.
Tatar, Ş. B., & Eren-Erdoğmuş, İ. (2016). The effect of social media marketing on brand trust and brand loyalty for ho-tels. Information Technology & Tourism, 16(3), 249-263.
Tosun, C., Dedeoğlu, B. B., & Fyall, A. (2015). Destination service quality, affective image and revisit intention: The moderating role of past experience. Journal of Destination Marketing & Management, 4(4), 222-234.
World Health Organization. (2020). Operational considerations for COVID-19 management in the accommodation sector: interim guidance, 31 March 2020 (No. WHO/2019-nCoV/Hotels/2020.1). World Health Organization.
UNWTO. 2020. UNWTO World Tourism Barometer Vol. 18, Issue 2, May 2020. Madrid, Spain: UNWTO
Wang, Y. H., & Lee, C. C. (2016). Does winning an award matter to brand trust and purchase intention? Evidence from franklin templeton investments. Journal of Business & Economic Policy, 3(1), 75-81.
Wang, C., Pan, R., Wan, X., Tan, Y., Xu, L., Ho, C. S., & Ho, R. C. (2020). Immediate psychological responses and associ-ated factors during the initial stage of the 2019 coronavirus disease (COVID-19) epidemic among the general popula-tion in China. International journal of environmental research and public health, 17(5), 1729.
Yeh, S. S. (2021). Tourism recovery strategy against COVID-19 pandemic. Tourism Recreation Research, 46(2), 188-194.
Zhang, H., Fu, X., Cai, L. A., & Lu, L. (2014). Destination image and tourist loyalty: A meta-analysis. Tourism manage-ment, 40, 213-223.
Zhang, H., Wu, Y., & Buhalis, D. (2018). A model of perceived image, memorable tourism experiences and revisit inten-tion. Journal of destination marketing & management, 8, 326-336.
Abubakar, A. M., & Ilkan, M. (2016). Impact of online WOM on destination trust and intention to travel: A medical tour-ism perspective. Journal of Destination Marketing & Management, 5(3), 192-201.
Abubakar, A. M., Ilkan, M., Al-Tal, R. M., & Eluwole, K. K. (2017). eWOM, revisit intention, destination trust and gen-der. Journal of Hospitality and Tourism Management, 31, 220-227.
Ali, F., Ryu, K., & Hussain, K. (2016). Influence of experiences on memories, satisfaction and behavioral intentions: A study of creative tourism. Journal of Travel & Tourism Marketing, 33(1), 85-100.
Alhaddad, A. (2015). A structural model of the relationships between brand image, brand trust and brand loyal-ty. International Journal of Management Research and Reviews, 5(3), 137.
Amaro, S., Duarte, P., & Henriques, C. (2016). Travelers’ use of social media: A clustering approach. Annals of Tourism Research, 59, 1-15.
Ardyan, E., Kurnianingsih, H., Rahmawan, G., Wibisono, U., & Winata, W. (2016). Enhancing brand experience along with emotional attachment towards trust and brand loyalty. Jurnal Manajemen dan Kewirausahaan (Journal of Man-agement and Entrepreneurship), 18(1), 33-44.
Artigas, E. M., Yrigoyen, C. C., Moraga, E. T., & Villalón, C. B. (2017). Determinants of trust towards tourist destina-tions. Journal of Destination Marketing & Management, 6(4), 327-334.
Baloglu, S., & McCleary, K. W. (1999). A model of destination image formation. Annals of tourism research, 26(4), 868-897.
Başer, İ., Cintamür, İ., & Arslan, F. (2015). Examining the effect of brand experience on consumer satisfaction, brand trust and brand loyalty. Marmara Üniversitesi İktisadi ve İdari Bilimler Dergisi, 37(2), 101-128.
Beerli, A., & Martin, J. D. (2004). Factors influencing destination image. Annals of tourism research, 31(3), 657-681.
Calefato, F., Lanubile, F., & Novielli, N. (2015). The role of social media in affective trust building in customer–supplier relationships. Electronic Commerce Research, 15(4), 453-482.
Chandralal, L., & Valenzuela, F. R. (2013). Exploring memorable tourism experiences: Antecedents and behavioural out-comes. Journal of Economics, Business and Management, 1(2), 177-181.
Chandralal, L., & Valenzuela, F. R. (2015). Memorable Tourism Experiences; Scale Development.
Chen, C. F., & Chen, F. S. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism management, 31(1), 29-35.
Chen, C. F., & Phou, S. (2013). A closer look at destination: Image, personality, relationship and loyalty. Tourism man-agement, 36, 269-278.
Coudounaris, D. N., & Sthapit, E. (2017). Antecedents of memorable tourism experience related to behavioral inten-tions. Psychology & Marketing, 34(12), 1084-1093.
Crossley, É. (2020). Ecological grief generates desire for environmental healing in tourism after COVID-19. Tourism Ge-ographies, 22(3), 536-546.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year up-date. Journal of management information systems, 19(4), 9-30.
Deng, Q., & Li, M. (2014). A model of event–destination image transfer. Journal of Travel Research, 53(1), 69-82.
Endah, P. E., Umar, N., Suharyono, S., & Andriani, K. (2017). Study on destination image, satisfaction, trust and behav-ioral intention. Russian Journal of Agricultural and Socio-Economic Sciences, 61(1).
Filieri, R., Alguezaui, S., & McLeay, F. (2015). Why do travelers trust TripAdvisor? Antecedents of trust towards con-sumer-generated media and its influence on recommendation adoption and word of mouth. Tourism management, 51, 174-185.
Foroudi, P., Akarsu, T. N., Ageeva, E., Foroudi, M. M., Dennis, C., & Melewar, T. C. (2018). Promising the dream: Changing destination image of London through the effect of website place. Journal of Business Research, 83, 97-110.
Jiang, Y., & Ritchie, B. W. (2017). Disaster collaboration in tourism: Motives, impediments and success factors. Journal of Hospitality and Tourism Management, 31, 70-82.
Hao Suan Samuel, L., Balaji, M. S., & Kok Wei, K. (2015). An investigation of online shopping experience on trust and behavioral intentions. Journal of Internet Commerce, 14(2), 233-254.
Hassan, S. B., & Soliman, M. (2021). COVID-19 and repeat visitation: Assessing the role of destination social responsibil-ity, destination reputation, holidaymakers’ trust and fear arousal. Journal of Destination Marketing & Manage-ment, 19, 100495.
Hajli, N., Lin, X., Featherman, M., & Wang, Y. (2014). Social word of mouth: How trust develops in the mar-ket. International Journal of Market Research, 56(5), 673-689.
Hajli, M. N. (2014). A study of the impact of social media on consumers. International journal of market research, 56(3), 387-404.
Hajli, N., Sims, J., Zadeh, A. H., & Richard, M. O. (2017). A social commerce investigation of the role of trust in a social networking site on purchase intentions. Journal of Business Research, 71, 133-141.
Huang, C. C. (2017). The impacts of brand experiences on brand loyalty: mediators of brand love and trust. Management Decision.
Helble, M., & Fink, A. (2020). Reviving Tourism amid the COVID-19 Pandemic1.
Kim, S., & Park, H. (2013). Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance. International Journal of Information Management, 33(2), 318-332.
Kim, A. J., & Ko, E. (2010). Impacts of luxury fashion brand’s social media marketing on customer relationship and pur-chase intention. Journal of Global Fashion Marketing, 1(3), 164-171.
Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business research, 65(10), 1480-1486.
Kim, J. H., Ritchie, J. B., & McCormick, B. (2012). Development of a scale to measure memorable tourism experienc-es. Journal of Travel research, 51(1), 12-25.
Kim, J. H. (2014). The antecedents of memorable tourism experiences: The development of a scale to measure the desti-nation attributes associated with memorable experiences. Tourism management, 44, 34-45.
Kim, J. H., & Ritchie, J. B. (2014). Cross-cultural validation of a memorable tourism experience scale (MTES). Journal of Travel Research, 53(3), 323-335.
Kim, S. E., Lee, K. Y., Shin, S. I., & Yang, S. B. (2017). Effects of tourism information quality in social media on destina-tion image formation: The case of Sina Weibo. Information & management, 54(6), 687-702.
Kim, J. H. (2018). The impact of memorable tourism experiences on loyalty behaviors: The mediating effects of destina-tion image and satisfaction. Journal of Travel Research, 57(7), 856-870.
Laroche, M., Habibi, M. R., & Richard, M. O. (2013). To be or not to be in social media: How brand loyalty is affected by social media?. International journal of information management, 33(1), 76-82.
Li, H. O. Y., Bailey, A., Huynh, D., & Chan, J. (2020). YouTube as a source of information on COVID-19: a pandemic of misinformation?. BMJ global health, 5(5), e002604.
Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002). AIMQ: a methodology for information quality assess-ment. Information & management, 40(2), 133-146.
Lien, C. H., Wen, M. J., Huang, L. C., & Wu, K. L. (2015). Online hotel booking: The effects of brand image, price, trust and value on purchase intentions. Asia Pacific Management Review, 20(4), 210-218.
Lin, J., Yan, Y., & Chen, S. (2017). Understanding the impact of social commerce website technical features on repur-chase intention: a Chinese guanxi perspective. Journal of Electronic Commerce Research, 18(3), 225.
Mahika, E. C. (2011). Current trends in tourist motivation. Cactus Tourism Journal, 2(2), 15-24.
Mkono, M., & Tribe, J. (2017). Beyond reviewing: Uncovering the multiple roles of tourism social media users. Journal of travel research, 56(3), 287-298.
Ramseook-Munhurrun, P., Seebaluck, V. N., & Naidoo, P. (2015). Examining the structural relationships of destination image, perceived value, tourist satisfaction and loyalty: case of Mauritius. Procedia-Social and Behavioral Scienc-es, 175, 252-259.
Roy, M. C., Dewit, O., & Aubert, B. A. (2001). The impact of interface usability on trust in web retailers. Internet re-search.
Sahin, A., Zehir, C., & Kitapçı, H. (2011). The effects of brand experiences, trust and satisfaction on building brand loyal-ty; an empirical research on global brands. Procedia-Social and Behavioral Sciences, 24, 1288-1301.
Sano, K. (2014). Do social media marketing activities enhance customer satisfaction, promote positive WOM and affect behavior intention?: an investigation into the effects of social media on the tourism industry. 同志社商学, 66(3), 491-515.
Shrivastava, P. (2016). Effect of co-creation on customer experience, trust and brand loyalty. International Journal of Sales & Marketing Management Research and Development (IJSMMRD), 6(6), 1-14.
Sigala, M. (2020). Tourism and COVID-19: Impacts and implications for advancing and resetting industry and re-search. Journal of business research, 117, 312-321.
Stylos, N., Vassiliadis, C. A., Bellou, V., & Andronikidis, A. (2016). Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination. Tourism Management, 53, 40-60.
Stylos, N., Bellou, V., Andronikidis, A., & Vassiliadis, C. A. (2017). Linking the dots among destination images, place at-tachment, and revisit intentions: A study among British and Russian tourists. Tourism Management, 60, 15-29.
Stylos, N., & Bellou, V. (2019). Investigating tourists’ revisit proxies: The key role of destination loyalty and its dimen-sions. Journal of Travel Research, 58(7), 1123-1145.
Song, H., Wang, J., & Han, H. (2019). Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops. International Journal of Hospitality Management, 79, 50-59.
Souiden, N., Ladhari, R., & Chiadmi, N. E. (2017). Destination personality and destination image. Journal of Hospitality and Tourism Management, 32, 54-70.
Tasci, A. D., & Ko, Y. J. (2017). Travel needs revisited. Journal of Vacation Marketing, 23(1), 20-36.
Tatar, Ş. B., & Eren-Erdoğmuş, İ. (2016). The effect of social media marketing on brand trust and brand loyalty for ho-tels. Information Technology & Tourism, 16(3), 249-263.
Tosun, C., Dedeoğlu, B. B., & Fyall, A. (2015). Destination service quality, affective image and revisit intention: The moderating role of past experience. Journal of Destination Marketing & Management, 4(4), 222-234.
World Health Organization. (2020). Operational considerations for COVID-19 management in the accommodation sector: interim guidance, 31 March 2020 (No. WHO/2019-nCoV/Hotels/2020.1). World Health Organization.
UNWTO. 2020. UNWTO World Tourism Barometer Vol. 18, Issue 2, May 2020. Madrid, Spain: UNWTO
Wang, Y. H., & Lee, C. C. (2016). Does winning an award matter to brand trust and purchase intention? Evidence from franklin templeton investments. Journal of Business & Economic Policy, 3(1), 75-81.
Wang, C., Pan, R., Wan, X., Tan, Y., Xu, L., Ho, C. S., & Ho, R. C. (2020). Immediate psychological responses and associ-ated factors during the initial stage of the 2019 coronavirus disease (COVID-19) epidemic among the general popula-tion in China. International journal of environmental research and public health, 17(5), 1729.
Yeh, S. S. (2021). Tourism recovery strategy against COVID-19 pandemic. Tourism Recreation Research, 46(2), 188-194.
Zhang, H., Fu, X., Cai, L. A., & Lu, L. (2014). Destination image and tourist loyalty: A meta-analysis. Tourism manage-ment, 40, 213-223.
Zhang, H., Wu, Y., & Buhalis, D. (2018). A model of perceived image, memorable tourism experiences and revisit inten-tion. Journal of destination marketing & management, 8, 326-336.