How to cite this paper
Juwaini, A., Chidir, G., Novitasari, D., Iskandar, J., Hutagalung, D., Pramono, T., Maulana, A., Safitri, K., Fahlevi, M., Sulistyo, A & Purwanto, A. (2022). The role of customer e-trust, customer e-service quality and customer e-satisfaction on customer e-loyalty.International Journal of Data and Network Science, 6(2), 477-486.
Refrences
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Asih, R. R. D., & Pratomo, L. A. (2018). Peran mediasi e-satisfaction dan e-trust terhadap e-loyalty. Jurnal Manajemen dan Pemasaran Jasa, 11(1), 125-144.
Berlianto, M. P. (2019). Identifying Antecedents and Consequences of Customer Satisfaction in the Full-Service Airline Industry. Jurnal Manajemen, 23(3), 496-510.
Bowden-Everson, J. L. H., Dagger, T. S., & Elliott, G. (2013). Engaging customers for loyalty in the restaurant industry: The role of satisfaction, trust, and delight. Journal of Foodservice Business Research, 16(1), 52-75.
Choi, Y., & Mai, D. Q. (2018). The sustainable role of the e-trust in the B2C e-commerce of Vietnam. Sustainability, 10(1), 291.
Chou, S., Chen, C. W., & Lin, J. Y. (2015). Female online shoppers: Examining the mediating roles of e-satisfaction and e-trust on e-loyalty development. Internet Research, 25(4), 542-561.
Connolly, R., & Bannister, F. (2007). Consumer trust in Internet shopping in Ireland: towards the development of a more effective trust measurement instrument. Journal of Information Technology, 22(2), 102-118.
Della Prisanti, M. (2017). Pengaruh E-Service Quality Dan E-Trus Terhadap E-Customer Satisfaction Serta Implikasinya Terhadap Ecustomer Loyalty. Journal of Business Studies, 2(1), 19-38.
Fang, Y. H., Chiu, C. M., & Wang, E. T. (2011). Understanding customers' satisfaction and repurchase intentions: An in-tegration of IS success model, trust, and justice. Internet research.
Feroza, S., Arijo, A. G., Bilqees, F. M., & Phulan, M. S. (2018). Ascaridia galli infection induced grosspathological changes in broiler chicken. Pak J Nematol, 36(2), 211-216.
Ghane, S. O. H. E. I. L. A., Fathian, M., & Gholamian, M. R. (2011). Full relationship among e-satisfaction, e-trust, e-service quality, and e-loyalty: The case of Iran e-banking. Journal of Theoretical and Applied Information Technology, 33(1), 1-6.
Hasanuddin, R., & Sjahruddin, H. (2017). The structure of emotional intelligence, spiritual intelligence and its relation-ship with work enthusiasm and auditor performance. Structure, 3(1), 67-85.
Haq, I. U., & Awan, T. M. (2020). Impact of e-banking service quality on e-loyalty in pandemic times through interplay of e-satisfaction. Vilakshan–XIMB Journal of Management.
Hasanudin, M., Pujotomo, D., & Sriyanto, S. (2017). Pengaruh Dimensi E–Servqual, Satisfaction Dan Trust Terhadap Loyalitas Pengguna Layanan E-Commerce Indonesia (Studi Kasus: Pengguna Layanan e-commerce di Pulau Jawa). In-dustrial Engineering Online Journal, 6(3).
Komara, A., & Ariningrum, H. (2013). Analisis faktor-faktor yang mempengaruhi kinerja sistem informasi akuntansi. Jurnal Riset Akuntansi Dan Manjemen, 2(1), 2.
Kotler, P. (2003). Marketing insights from A to Z: 80 concepts every manager needs to know. John Wiley & Sons.
Laudon, K. C., & Laudon, J. P. (1998). Management Information System, New Approaches to Organization and Technolo-gy. NJ: Prentice Hall.
Magdalena, A. (2018). Analisis antara E-Service Quality, E-Satisfaction, dan E-Loyalty Dalam Konteks E-Commerce Blibli. Jurnal Strategi Pemasaran, 5(2).
Melinda, M. (2017). Pengaruh E-service Quality Terhadap E-loyalty Pelanggan Go-jek Melalui E-satisfaction Pada Kate-gori Go-ride. Agora, 5(1).
Novitasari, D., Hutagalung, D., Amri, L. H. A., Nadeak, M., & Asbari, M. (2021). Kinerja Inovasi Di Era Revolusi Industri 4.0: Analisis Knowledge-Oriented Leadership Dan Kapabilitas Manajemen Pengetahuan. Edukatif: Jurnal Ilmu Pen-didikan, 3(4), 1245-1260.
Nurayni, D., & Widiartanto, W. (2019). PENGARUH E-SERVICE QUALITY, E-SATISFACTION DAN E-TRUST TER-HADAP CUSTOMER LOYALITY PENGGUNA APLIKASI MOBILE KAI ACCESS (Studi pada pengguna Aplikasi Mobile KAI Acces Semarang). Jurnal Ilmu Administrasi Bisnis, 8(2), 128-137.
Oliver, R. L. (1999). Whence consumer loyalty?. Journal of marketing, 63(4_suppl1), 33-44.
Purba J.T., Juliana J., Budiono S., Purwanto A., Pramono R., & Djakasaputra A. (2021). The relationship between hotel service quality and customer satisfaction: an empirical study of spa hotels in Indonesia. International Journal of En-trepreneurship, 26(1), 1-11.
Purnamasari, D. (2018, October). The Roles of E-Service Quality, E-Trust, and E-Satisfaction on Online Retail Loyalty. In Prosiding Industrial Research Workshop and National Seminar (Vol. 9, pp. 633-641).
Purwanto, A., & Juliana (2021). The effect of supplier performance and transformational supply chain leadership style on supply chain performance in manufacturing companies. Uncertain Supply Chain Management, 10(2), 1-8.
Ranjbarian, B., Sanayei, A., Kaboli, M. R., & Hadadian, A. (2012). An analysis of brand image, perceived quality, cus-tomer satisfaction and re-purchase intention in Iranian department stores. International Journal of Business and Man-agement, 7(6), 40-48.
Reichheld, F. F., & Schefter, P. (2000). E-loyalty: your secret weapon on the web. Harvard business review, 78(4), 105-113.
Riza, S., & Sutopo, S. (2017). ANALISIS PENGARUH E-SERVICE QUALITY, KUALITAS INFORMASI DAN PER-SEPSI KEMUDAHAN TERHADAP E-LOYALTY DENGAN E-SATISFACTION SEBAGAI VARIABEL INTERVEN-ING (Studi Pada Pelanggan Lazada Indonesia). Diponegoro Journal of Management, 6(4), 929-941.
Rudyanto, R., Pramono, R., & Purwanto, A. (2021). The influence of antecedents of supply chain integration on company performance. Bagchi, PK & Chun HB (2005). Supply Chain Integration: a European survey. The International Journal of Logistics Management, 16(2), 275-294.
Santika, I. W., & Pramudana, K. A. S. (2018). Peran Mediasi E-Satisfaction pada Pengaruh E-Service Quality terhadap E-Loyalty Situs Online Travel di Bali. INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia, 1(3), 278-289.
Scullion, M., & Nicholas, D. (2001, February). The impact of the Web on the stockbroking industry: big bang 2. In Aslib Proceedings. MCB UP Ltd.
Tjiptono, F. (2008). Strategi Pemasaran Edisi 3. Yogyakarta: Andi.
Tobagus, A. (2018). Pengaruh E-Service Quality Terhadap E-Satisfaction Pada Pengguna Di Situs Tokopedia. Agora, 6(1).
Widiaputri, Y. S., Suharyono, S., & Bafadhal, A. S. (2018). Pengaruh E-Service Quality Terhadap Perceived Value Dan E-Customer Satisfaction (Survei Pada Pelanggan Go-Ride Yang Menggunakan Mobile Application Go-Jek Di Kota Ma-lang). Jurnal Administrasi Bisnis, 61(1), 1-10.
Wijayaa, O., Sulistiyanib, S., Pudjowatic, J., Kurniasih, N., & Purwanto, A. (2021). The role of social media marketing, entertainment, customization, trendiness, interaction and word-of-mouth on purchase intention: An empirical study from Indonesian smartphone consumers. International Journal of Data and Network Science, 5(3), 231-238.
Yap, S. C., Anusic, I., & Lucas, R. E. (2012). Does personality moderate reaction and adaptation to major life events? Evi-dence from the British Household Panel Survey. Journal of research in personality, 46(5), 477-488.
Zeithaml, V. A. (2002). Service excellence in electronic channels. Managing Service Quality: An International Journal, 12(3), 135-139.
Asih, R. R. D., & Pratomo, L. A. (2018). Peran mediasi e-satisfaction dan e-trust terhadap e-loyalty. Jurnal Manajemen dan Pemasaran Jasa, 11(1), 125-144.
Berlianto, M. P. (2019). Identifying Antecedents and Consequences of Customer Satisfaction in the Full-Service Airline Industry. Jurnal Manajemen, 23(3), 496-510.
Bowden-Everson, J. L. H., Dagger, T. S., & Elliott, G. (2013). Engaging customers for loyalty in the restaurant industry: The role of satisfaction, trust, and delight. Journal of Foodservice Business Research, 16(1), 52-75.
Choi, Y., & Mai, D. Q. (2018). The sustainable role of the e-trust in the B2C e-commerce of Vietnam. Sustainability, 10(1), 291.
Chou, S., Chen, C. W., & Lin, J. Y. (2015). Female online shoppers: Examining the mediating roles of e-satisfaction and e-trust on e-loyalty development. Internet Research, 25(4), 542-561.
Connolly, R., & Bannister, F. (2007). Consumer trust in Internet shopping in Ireland: towards the development of a more effective trust measurement instrument. Journal of Information Technology, 22(2), 102-118.
Della Prisanti, M. (2017). Pengaruh E-Service Quality Dan E-Trus Terhadap E-Customer Satisfaction Serta Implikasinya Terhadap Ecustomer Loyalty. Journal of Business Studies, 2(1), 19-38.
Fang, Y. H., Chiu, C. M., & Wang, E. T. (2011). Understanding customers' satisfaction and repurchase intentions: An in-tegration of IS success model, trust, and justice. Internet research.
Feroza, S., Arijo, A. G., Bilqees, F. M., & Phulan, M. S. (2018). Ascaridia galli infection induced grosspathological changes in broiler chicken. Pak J Nematol, 36(2), 211-216.
Ghane, S. O. H. E. I. L. A., Fathian, M., & Gholamian, M. R. (2011). Full relationship among e-satisfaction, e-trust, e-service quality, and e-loyalty: The case of Iran e-banking. Journal of Theoretical and Applied Information Technology, 33(1), 1-6.
Hasanuddin, R., & Sjahruddin, H. (2017). The structure of emotional intelligence, spiritual intelligence and its relation-ship with work enthusiasm and auditor performance. Structure, 3(1), 67-85.
Haq, I. U., & Awan, T. M. (2020). Impact of e-banking service quality on e-loyalty in pandemic times through interplay of e-satisfaction. Vilakshan–XIMB Journal of Management.
Hasanudin, M., Pujotomo, D., & Sriyanto, S. (2017). Pengaruh Dimensi E–Servqual, Satisfaction Dan Trust Terhadap Loyalitas Pengguna Layanan E-Commerce Indonesia (Studi Kasus: Pengguna Layanan e-commerce di Pulau Jawa). In-dustrial Engineering Online Journal, 6(3).
Komara, A., & Ariningrum, H. (2013). Analisis faktor-faktor yang mempengaruhi kinerja sistem informasi akuntansi. Jurnal Riset Akuntansi Dan Manjemen, 2(1), 2.
Kotler, P. (2003). Marketing insights from A to Z: 80 concepts every manager needs to know. John Wiley & Sons.
Laudon, K. C., & Laudon, J. P. (1998). Management Information System, New Approaches to Organization and Technolo-gy. NJ: Prentice Hall.
Magdalena, A. (2018). Analisis antara E-Service Quality, E-Satisfaction, dan E-Loyalty Dalam Konteks E-Commerce Blibli. Jurnal Strategi Pemasaran, 5(2).
Melinda, M. (2017). Pengaruh E-service Quality Terhadap E-loyalty Pelanggan Go-jek Melalui E-satisfaction Pada Kate-gori Go-ride. Agora, 5(1).
Novitasari, D., Hutagalung, D., Amri, L. H. A., Nadeak, M., & Asbari, M. (2021). Kinerja Inovasi Di Era Revolusi Industri 4.0: Analisis Knowledge-Oriented Leadership Dan Kapabilitas Manajemen Pengetahuan. Edukatif: Jurnal Ilmu Pen-didikan, 3(4), 1245-1260.
Nurayni, D., & Widiartanto, W. (2019). PENGARUH E-SERVICE QUALITY, E-SATISFACTION DAN E-TRUST TER-HADAP CUSTOMER LOYALITY PENGGUNA APLIKASI MOBILE KAI ACCESS (Studi pada pengguna Aplikasi Mobile KAI Acces Semarang). Jurnal Ilmu Administrasi Bisnis, 8(2), 128-137.
Oliver, R. L. (1999). Whence consumer loyalty?. Journal of marketing, 63(4_suppl1), 33-44.
Purba J.T., Juliana J., Budiono S., Purwanto A., Pramono R., & Djakasaputra A. (2021). The relationship between hotel service quality and customer satisfaction: an empirical study of spa hotels in Indonesia. International Journal of En-trepreneurship, 26(1), 1-11.
Purnamasari, D. (2018, October). The Roles of E-Service Quality, E-Trust, and E-Satisfaction on Online Retail Loyalty. In Prosiding Industrial Research Workshop and National Seminar (Vol. 9, pp. 633-641).
Purwanto, A., & Juliana (2021). The effect of supplier performance and transformational supply chain leadership style on supply chain performance in manufacturing companies. Uncertain Supply Chain Management, 10(2), 1-8.
Ranjbarian, B., Sanayei, A., Kaboli, M. R., & Hadadian, A. (2012). An analysis of brand image, perceived quality, cus-tomer satisfaction and re-purchase intention in Iranian department stores. International Journal of Business and Man-agement, 7(6), 40-48.
Reichheld, F. F., & Schefter, P. (2000). E-loyalty: your secret weapon on the web. Harvard business review, 78(4), 105-113.
Riza, S., & Sutopo, S. (2017). ANALISIS PENGARUH E-SERVICE QUALITY, KUALITAS INFORMASI DAN PER-SEPSI KEMUDAHAN TERHADAP E-LOYALTY DENGAN E-SATISFACTION SEBAGAI VARIABEL INTERVEN-ING (Studi Pada Pelanggan Lazada Indonesia). Diponegoro Journal of Management, 6(4), 929-941.
Rudyanto, R., Pramono, R., & Purwanto, A. (2021). The influence of antecedents of supply chain integration on company performance. Bagchi, PK & Chun HB (2005). Supply Chain Integration: a European survey. The International Journal of Logistics Management, 16(2), 275-294.
Santika, I. W., & Pramudana, K. A. S. (2018). Peran Mediasi E-Satisfaction pada Pengaruh E-Service Quality terhadap E-Loyalty Situs Online Travel di Bali. INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia, 1(3), 278-289.
Scullion, M., & Nicholas, D. (2001, February). The impact of the Web on the stockbroking industry: big bang 2. In Aslib Proceedings. MCB UP Ltd.
Tjiptono, F. (2008). Strategi Pemasaran Edisi 3. Yogyakarta: Andi.
Tobagus, A. (2018). Pengaruh E-Service Quality Terhadap E-Satisfaction Pada Pengguna Di Situs Tokopedia. Agora, 6(1).
Widiaputri, Y. S., Suharyono, S., & Bafadhal, A. S. (2018). Pengaruh E-Service Quality Terhadap Perceived Value Dan E-Customer Satisfaction (Survei Pada Pelanggan Go-Ride Yang Menggunakan Mobile Application Go-Jek Di Kota Ma-lang). Jurnal Administrasi Bisnis, 61(1), 1-10.
Wijayaa, O., Sulistiyanib, S., Pudjowatic, J., Kurniasih, N., & Purwanto, A. (2021). The role of social media marketing, entertainment, customization, trendiness, interaction and word-of-mouth on purchase intention: An empirical study from Indonesian smartphone consumers. International Journal of Data and Network Science, 5(3), 231-238.
Yap, S. C., Anusic, I., & Lucas, R. E. (2012). Does personality moderate reaction and adaptation to major life events? Evi-dence from the British Household Panel Survey. Journal of research in personality, 46(5), 477-488.
Zeithaml, V. A. (2002). Service excellence in electronic channels. Managing Service Quality: An International Journal, 12(3), 135-139.