How to cite this paper
Al-Gasawneh, J., Khoja, B., Al-Qeed, M., Nusairat, N., Hammouri, Q & Anuar, M. (2022). Mobile-customer relationship management and its effect on post-purchase behavior: The moderating of perceived ease of use and perceived usefulness.International Journal of Data and Network Science, 6(2), 439-448.
Refrences
Ahmed, B. S., Amroush, F., & Maati, M. B. (2019). The Intelligence of E-CRM Applications and Approaches on Online Shopping Industry. In Advanced Methodologies and Technologies in Digital Marketing and Entrepreneurship (pp. 70-82). IGI Global.
Alalwan, A. A. (2020). Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse. International Journal of Information Management, 50, 28-44.
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., & Williams, M. D. (2016). Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy. Journal of Enterprise Information Management.
Al-Gasawneh, J. A., Anuar, M. M., Dacko-Pikiewicz, Z., & Saputra, J. (2021). The impact of customer relationship man-agement dimensions on service quality. Polish Journal of Management Studies, 23, 24-44.
Alghasawneh, L. A. S., Akhorshaideh, A. H., Alharafsheh, M., Ghasawneh, A., Al-Gasawneh, J. A., & Al-Hadid, A. Y. (2021). Determinants of Supply Chain Management Practices in Jordanian Pharmaceutical Firms. Solid State Technol-ogy, 64(2), 2986-3001.
Almajali, D., Hammouri, Q., Majali, T., Al-Gasawneh, J., & Dahalin, Z. (2021). Antecedents of consumers’ adoption of electronic commerce in developing countries. International Journal of Data and Network Science, 5(4), 681-690.
Al-Momani, K., & Mohd Noor, N. A. (2009). E-service quality, ease of use, usability and enjoyment as antecedents of e-CRM performance: an empirical investigation in Jordan mobile phone services. The Asian Journal of Technology Management, 2(2), 50-64.
Arahita, C. L., & Hatammimi, J. (2015). Factors affecting the intention to reuse mobile banking service. International Journal of Research in Business and Social Science (2147-4478), 4(4), 15-23.
Awasthi, P., & Sangle, P. S. (2013). The importance of value and context for mobile CRM services in banking. Business Process Management Journal, 19(6), 864-891.
Badir, M., & Andjarwati, A. L. (2020). The Effect of E-WOM, Ease of Use and Trust on Purchase Decisions (Study on Tokopedia Application Users). Jurnal Minds: Manajemen Ide dan Inspirasi, 7(1), 39-52.
Bhattacharya, A. (2011). Preeminent Analysis of Customer Relationship Management (CRM). International Journal of Research in Management & Technology, 1(1), 45-51.
Born, P. H., & Sirmans, E. T. (2019). Regret in health insurance post‐purchase behavior. Risk Management and Insurance Review, 22(2), 207-219.
Cha, J. (2009). Shopping on social networking Web sites: Attitudes toward real versus virtual items. Journal of Interactive Advertising, 10(1), 77-93.
Chin, W. W. (2010). How to write up and report PLS analyses. In Handbook of partial least squares (pp. 655-690). Spring-er, Berlin, Heidelberg.
Choi, B., Kwon, O., & Shin, B. (2017). Location-based system: Comparative effects of personalization vs ease of use. Telematics and Informatics, 34(1), 91-102.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
Fassott, G., Henseler, J., & Coelho, P. S. (2016). Testing moderating effects in PLS path models with composite varia-bles. Industrial Management & Data Systems, 116(9), 1887-1900.
Fornell, C., & Bookstein, F. L. (1982). Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. Journal of Marketing Research, 19(4), 440-452.
Gani, Z., & Maung, W. (2020). Mobile Application for Customer Satisfaction (CS), Repurchase Intention (RPI).
Gefen, D., Rigdon, E. E., & Straub, D. (2011). Editor's comments: an update and extension to SEM guidelines for adminis-trative and social science research. MIS Quarterly, 35(2), 3-14.
Grover, D. (2011). Effective customer relationship management through e-CRM. Viewpoint, 2(1), 27-38.
Hair Jr, J. F., Sarstedt, M., Matthews, L. M., & Ringle, C. M. (2016). Identifying and treating unobserved heterogeneity with FIMIX-PLS: part I–method. European Business Review, 28(1), 63-76.
Halimi, F. F., Gabarre, S., Rahi, S., Al-Gasawneh, J. A., & Ngah, A. H. (2021). Modelling Muslims’ revisit intention of non-halal certified restaurants in Malaysia. Journal of Islamic Marketing.
Hamid, A. A., Razak, F. Z. A., Bakar, A. A., & Abdullah, W. S. W. (2016). The effects of perceived usefulness and per-ceived ease of use on continuance intention to use e-government. Procedia Economics and Finance, 35, 644-649.
Hammouri, Q., Al-Gasawneh, J. A., Nusairat, N. M., Hanandeh, A., & Barakat, S. (2021a). The Determinants of Trust and its Influence on Online Buying Intention: An Empirical Study on Social Commerce in Jordan. Annals of the Romanian Society for Cell Biology, 4522-4539.
Hammouri, Q., Al-Gasawneh, J., Abu-Shanab, E., Nusairat, N., & Akhorshaideh, H. (2021b). Determinants of the continu-ous use of mobile apps: The mediating role of users awareness and the moderating role of customer fo-cus. International Journal of Data and Network Science, 5(4), 667-680.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
Hulland, J. (1999). Use of partial least squares (PLS) in strategic management research: A review of four recent stud-ies. Strategic Management Journal, 20(2), 195-204.
Hussain, A., Mkpojiogu, E. O., & Yusof, M. M. (2016, August). Perceived usefulness, perceived ease of use, and per-ceived enjoyment as drivers for the user acceptance of interactive mobile maps. In AIP Conference Proceedings (Vol. 1761, No. 1, p. 020051). AIP Publishing LLC.
Islam, R., Islam, R., & Mazumder, T. (2010). Mobile application and its global impact. International Journal of Engineer-ing & Technology (IJEST), 10(6), 72-78.
Jankingthong, W., & Gonejanart, P. (2012). The relationships of factors affecting post-purchase behavioral intentions in tourism sector. Humanities, Arts and Social Sciences Studies (FORMER NAME SILPAKORN UNIVERSITY JOUR-NAL OF SOCIAL SCIENCES, HUMANITIES, AND ARTS), 72-90.
Khadka, K., & Maharjan, S. (2017). Customer satisfaction and customer loyalty. Centria University of Applied Sciences Pietarsaari, 1(10), 58-64.
Kianpour, K., Jusoh, A., Mardani, A., Streimikiene, D., Cavallaro, F., Nor, K. M., & Zavadskas, E. K. (2017). Factors in-fluencing consumers’ intention to return the end of life electronic products through reverse supply chain management for reuse, repair and recycling. Sustainability, 9(9), 1657.
Kotler, K. K. P., & Manceau, D. (2012). Marketing management 14e. PEARSON FRANCE.
Kuo, Y. F., Wu, C. M., & Deng, W. J. (2009). The relationships among service quality, perceived value, customer satisfac-tion, and post-purchase intention in mobile value-added services. Computers in Human Behavior, 25(4), 887-896.
Lee, D. I., Sohn, C., & Lee, H. (2008). The role of satisfaction and trust in mobile CRM activities. International Journal of Electronic Customer Relationship Management, 2(2), 101-119.
Leong, L. Y., Ooi, K. B., Chong, A. Y. L., & Lin, B. (2011). Influence of individual characteristics, perceived usefulness and ease of use on mobile entertainment adoption. International Journal of Mobile Communications, 9(4), 359-382.
Li, Y., Duan, Y., Fu, Z., & Alford, P. (2012). An empirical study on behavioural intention to reuse e‐learning systems in rural China. British Journal of Educational Technology, 43(6), 933-948.
Liljander, V., Polsa, P., & Forsberg, K. (2007). Do mobile CRM services appeal to loyalty program custom-ers. International Journal of E-Business Research (IJEBR), 3(2), 24-40.
Mouri, N. (2005). A consumer-based assessment of alliance performance: An examination of consumer value, satisfaction and post-purchase behavior.
Nusairat, N. M., Alroale, M. A., Al Qeed, M., Al-Gasawneh, J. A., Hammouri, Q., Ahmad, A., & Abdellatif, H. (2021). USER-GENERATED CONTENT-CONSUMER BUYING INTENTIONS NEXUS: THE MEDIATING ROLE OF BRAND IMAGE. Academy of Strategic Management Journal, 20(4), 1-12.
Nusairat, N., Al-Gasawneh, J., Aloqool, A., Alzubi, K., Akhorshaideh, A., Joudeh, J., & Ibrahim, H. (2021). The relation-ship between Internet of things and search engine optimization in Jordanian Tele-Communication Companies: The mediating role of user behavior. International Journal of Data and Network Science, 5(3), 163-172.
Ogunsola, L. A. (2005). Information and communication technologies and the effects of globalization: Twenty-first centu-ry “digital slavery” for developing countries—myth or reality?.
Panda, S. (2014). Post purchase consumer complaint behavior: A review of literature. Business Management Dynam-ics, 4(5), 1.
Pothal, L. K., Tripathy, S., Kumar, K., & Dash, A. (2021). Study of Customer Relationship Management in Automobile Industry. In Advances in Mechanical Processing and Design (pp. 649-660). Springer, Singapore.
Raajpoot, N., & Ghilni-Wage, B. (2019). Impact of Customer Engagement, Brand Attitude and Brand Experience on Branded Apps Recommendation and Re-use Intentions. Atlantic Marketing Journal, 8(1), 3.
Rodriguez, M., & Boyer, S. (2020). The impact of mobile customer relationship management (mCRM) on sales collabora-tion and sales performance. Journal of Marketing Analytics, 8(3), 137-148.
Saarijärvi, H., Sutinen, U. M., & Harris, L. C. (2017). Uncovering consumers’ returning behaviour: a study of fashion e-commerce. The International Review of Retail, Distribution and Consumer Research, 27(3), 284-299.
Sangle, P. S., & Awasthi, P. (2011). Consumer's expectations from mobile CRM services: a banking context. Business Process Management Journal, 17(6).
San-Martín, S., Jiménez, N. H., & López-Catalán, B. (2016). The firms benefits of mobile CRM from the relationship marketing approach and the TOE model. Spanish journal of marketing-ESIC, 20(1), 18-29.
Sarwar, M., & Soomro, T. R. (2013). Impact of smartphone’s on society. European journal of scientific research, 98(2), 216-226.
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons.
Shaikh, A. A., & Karjaluoto, H. (2015). Mobile banking adoption: A literature review. Telematics and informatics, 32(1), 129-142.
Shaon, S. K. I., & Rahman, H. (2015). A theoretical review of CRM effects on customer satisfaction and loyalty. Central European Business Review, 4(1), 23.
Sinisalo, J., Salo, J., Karjaluoto, H., & Leppäniemi, M. (2007). Mobile customer relationship management: underlying is-sues and challenges. Business Process Management Journal, 13(6).
Tandon, U., Kiran, R., & Sah, A. N. (2018). The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case. Information Systems and e-Business Management, 16(1), 57-91.
Tehseen, S., Ramayah, T., & Sajilan, S. (2017). Testing and controlling for common method variance: A review of availa-ble methods. Journal of Management Sciences, 4(2), 142-168.
Theocharidis, A. I., Argyropoulou, M., Karavasilis, G., Vrana, V., & Kehris, E. (2020). An Approach towards Investigating Factors Affecting Intention to Book a Hotel Room through Social Media. Sustainability, 12(21), 8973.
Van der Heijden, H. (2003). Factors influencing the usage of websites: the case of a generic portal in The Nether-lands. Information & Management, 40(6), 541-549.
Wahab, S. (2011). The antecedents of electronic customer relationship management performance (e-CRM) in electronic services. In International Conference on Computer Engineering and Applications (Vol. 2, pp. 250-253).
Wang, J., Cao, B., Yu, P., Sun, L., Bao, W., & Zhu, X. (2018, July). Deep learning towards mobile applications. In 2018 IEEE 38th International Conference on Distributed Computing Systems (ICDCS) (pp. 1385-1393). IEEE.
Wulfert, T. (2019). Mobile App Service Quality Dimensions and Requirements for Mobile Shopping Companion Apps. Junior Management Science, 4(3), 339-391.
Zhou, T. (2011). An empirical examination of initial trust in mobile banking. Internet Research, 21(5).
Alalwan, A. A. (2020). Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse. International Journal of Information Management, 50, 28-44.
Alalwan, A. A., Dwivedi, Y. K., Rana, N. P., & Williams, M. D. (2016). Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy. Journal of Enterprise Information Management.
Al-Gasawneh, J. A., Anuar, M. M., Dacko-Pikiewicz, Z., & Saputra, J. (2021). The impact of customer relationship man-agement dimensions on service quality. Polish Journal of Management Studies, 23, 24-44.
Alghasawneh, L. A. S., Akhorshaideh, A. H., Alharafsheh, M., Ghasawneh, A., Al-Gasawneh, J. A., & Al-Hadid, A. Y. (2021). Determinants of Supply Chain Management Practices in Jordanian Pharmaceutical Firms. Solid State Technol-ogy, 64(2), 2986-3001.
Almajali, D., Hammouri, Q., Majali, T., Al-Gasawneh, J., & Dahalin, Z. (2021). Antecedents of consumers’ adoption of electronic commerce in developing countries. International Journal of Data and Network Science, 5(4), 681-690.
Al-Momani, K., & Mohd Noor, N. A. (2009). E-service quality, ease of use, usability and enjoyment as antecedents of e-CRM performance: an empirical investigation in Jordan mobile phone services. The Asian Journal of Technology Management, 2(2), 50-64.
Arahita, C. L., & Hatammimi, J. (2015). Factors affecting the intention to reuse mobile banking service. International Journal of Research in Business and Social Science (2147-4478), 4(4), 15-23.
Awasthi, P., & Sangle, P. S. (2013). The importance of value and context for mobile CRM services in banking. Business Process Management Journal, 19(6), 864-891.
Badir, M., & Andjarwati, A. L. (2020). The Effect of E-WOM, Ease of Use and Trust on Purchase Decisions (Study on Tokopedia Application Users). Jurnal Minds: Manajemen Ide dan Inspirasi, 7(1), 39-52.
Bhattacharya, A. (2011). Preeminent Analysis of Customer Relationship Management (CRM). International Journal of Research in Management & Technology, 1(1), 45-51.
Born, P. H., & Sirmans, E. T. (2019). Regret in health insurance post‐purchase behavior. Risk Management and Insurance Review, 22(2), 207-219.
Cha, J. (2009). Shopping on social networking Web sites: Attitudes toward real versus virtual items. Journal of Interactive Advertising, 10(1), 77-93.
Chin, W. W. (2010). How to write up and report PLS analyses. In Handbook of partial least squares (pp. 655-690). Spring-er, Berlin, Heidelberg.
Choi, B., Kwon, O., & Shin, B. (2017). Location-based system: Comparative effects of personalization vs ease of use. Telematics and Informatics, 34(1), 91-102.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340.
Fassott, G., Henseler, J., & Coelho, P. S. (2016). Testing moderating effects in PLS path models with composite varia-bles. Industrial Management & Data Systems, 116(9), 1887-1900.
Fornell, C., & Bookstein, F. L. (1982). Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. Journal of Marketing Research, 19(4), 440-452.
Gani, Z., & Maung, W. (2020). Mobile Application for Customer Satisfaction (CS), Repurchase Intention (RPI).
Gefen, D., Rigdon, E. E., & Straub, D. (2011). Editor's comments: an update and extension to SEM guidelines for adminis-trative and social science research. MIS Quarterly, 35(2), 3-14.
Grover, D. (2011). Effective customer relationship management through e-CRM. Viewpoint, 2(1), 27-38.
Hair Jr, J. F., Sarstedt, M., Matthews, L. M., & Ringle, C. M. (2016). Identifying and treating unobserved heterogeneity with FIMIX-PLS: part I–method. European Business Review, 28(1), 63-76.
Halimi, F. F., Gabarre, S., Rahi, S., Al-Gasawneh, J. A., & Ngah, A. H. (2021). Modelling Muslims’ revisit intention of non-halal certified restaurants in Malaysia. Journal of Islamic Marketing.
Hamid, A. A., Razak, F. Z. A., Bakar, A. A., & Abdullah, W. S. W. (2016). The effects of perceived usefulness and per-ceived ease of use on continuance intention to use e-government. Procedia Economics and Finance, 35, 644-649.
Hammouri, Q., Al-Gasawneh, J. A., Nusairat, N. M., Hanandeh, A., & Barakat, S. (2021a). The Determinants of Trust and its Influence on Online Buying Intention: An Empirical Study on Social Commerce in Jordan. Annals of the Romanian Society for Cell Biology, 4522-4539.
Hammouri, Q., Al-Gasawneh, J., Abu-Shanab, E., Nusairat, N., & Akhorshaideh, H. (2021b). Determinants of the continu-ous use of mobile apps: The mediating role of users awareness and the moderating role of customer fo-cus. International Journal of Data and Network Science, 5(4), 667-680.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135.
Hulland, J. (1999). Use of partial least squares (PLS) in strategic management research: A review of four recent stud-ies. Strategic Management Journal, 20(2), 195-204.
Hussain, A., Mkpojiogu, E. O., & Yusof, M. M. (2016, August). Perceived usefulness, perceived ease of use, and per-ceived enjoyment as drivers for the user acceptance of interactive mobile maps. In AIP Conference Proceedings (Vol. 1761, No. 1, p. 020051). AIP Publishing LLC.
Islam, R., Islam, R., & Mazumder, T. (2010). Mobile application and its global impact. International Journal of Engineer-ing & Technology (IJEST), 10(6), 72-78.
Jankingthong, W., & Gonejanart, P. (2012). The relationships of factors affecting post-purchase behavioral intentions in tourism sector. Humanities, Arts and Social Sciences Studies (FORMER NAME SILPAKORN UNIVERSITY JOUR-NAL OF SOCIAL SCIENCES, HUMANITIES, AND ARTS), 72-90.
Khadka, K., & Maharjan, S. (2017). Customer satisfaction and customer loyalty. Centria University of Applied Sciences Pietarsaari, 1(10), 58-64.
Kianpour, K., Jusoh, A., Mardani, A., Streimikiene, D., Cavallaro, F., Nor, K. M., & Zavadskas, E. K. (2017). Factors in-fluencing consumers’ intention to return the end of life electronic products through reverse supply chain management for reuse, repair and recycling. Sustainability, 9(9), 1657.
Kotler, K. K. P., & Manceau, D. (2012). Marketing management 14e. PEARSON FRANCE.
Kuo, Y. F., Wu, C. M., & Deng, W. J. (2009). The relationships among service quality, perceived value, customer satisfac-tion, and post-purchase intention in mobile value-added services. Computers in Human Behavior, 25(4), 887-896.
Lee, D. I., Sohn, C., & Lee, H. (2008). The role of satisfaction and trust in mobile CRM activities. International Journal of Electronic Customer Relationship Management, 2(2), 101-119.
Leong, L. Y., Ooi, K. B., Chong, A. Y. L., & Lin, B. (2011). Influence of individual characteristics, perceived usefulness and ease of use on mobile entertainment adoption. International Journal of Mobile Communications, 9(4), 359-382.
Li, Y., Duan, Y., Fu, Z., & Alford, P. (2012). An empirical study on behavioural intention to reuse e‐learning systems in rural China. British Journal of Educational Technology, 43(6), 933-948.
Liljander, V., Polsa, P., & Forsberg, K. (2007). Do mobile CRM services appeal to loyalty program custom-ers. International Journal of E-Business Research (IJEBR), 3(2), 24-40.
Mouri, N. (2005). A consumer-based assessment of alliance performance: An examination of consumer value, satisfaction and post-purchase behavior.
Nusairat, N. M., Alroale, M. A., Al Qeed, M., Al-Gasawneh, J. A., Hammouri, Q., Ahmad, A., & Abdellatif, H. (2021). USER-GENERATED CONTENT-CONSUMER BUYING INTENTIONS NEXUS: THE MEDIATING ROLE OF BRAND IMAGE. Academy of Strategic Management Journal, 20(4), 1-12.
Nusairat, N., Al-Gasawneh, J., Aloqool, A., Alzubi, K., Akhorshaideh, A., Joudeh, J., & Ibrahim, H. (2021). The relation-ship between Internet of things and search engine optimization in Jordanian Tele-Communication Companies: The mediating role of user behavior. International Journal of Data and Network Science, 5(3), 163-172.
Ogunsola, L. A. (2005). Information and communication technologies and the effects of globalization: Twenty-first centu-ry “digital slavery” for developing countries—myth or reality?.
Panda, S. (2014). Post purchase consumer complaint behavior: A review of literature. Business Management Dynam-ics, 4(5), 1.
Pothal, L. K., Tripathy, S., Kumar, K., & Dash, A. (2021). Study of Customer Relationship Management in Automobile Industry. In Advances in Mechanical Processing and Design (pp. 649-660). Springer, Singapore.
Raajpoot, N., & Ghilni-Wage, B. (2019). Impact of Customer Engagement, Brand Attitude and Brand Experience on Branded Apps Recommendation and Re-use Intentions. Atlantic Marketing Journal, 8(1), 3.
Rodriguez, M., & Boyer, S. (2020). The impact of mobile customer relationship management (mCRM) on sales collabora-tion and sales performance. Journal of Marketing Analytics, 8(3), 137-148.
Saarijärvi, H., Sutinen, U. M., & Harris, L. C. (2017). Uncovering consumers’ returning behaviour: a study of fashion e-commerce. The International Review of Retail, Distribution and Consumer Research, 27(3), 284-299.
Sangle, P. S., & Awasthi, P. (2011). Consumer's expectations from mobile CRM services: a banking context. Business Process Management Journal, 17(6).
San-Martín, S., Jiménez, N. H., & López-Catalán, B. (2016). The firms benefits of mobile CRM from the relationship marketing approach and the TOE model. Spanish journal of marketing-ESIC, 20(1), 18-29.
Sarwar, M., & Soomro, T. R. (2013). Impact of smartphone’s on society. European journal of scientific research, 98(2), 216-226.
Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons.
Shaikh, A. A., & Karjaluoto, H. (2015). Mobile banking adoption: A literature review. Telematics and informatics, 32(1), 129-142.
Shaon, S. K. I., & Rahman, H. (2015). A theoretical review of CRM effects on customer satisfaction and loyalty. Central European Business Review, 4(1), 23.
Sinisalo, J., Salo, J., Karjaluoto, H., & Leppäniemi, M. (2007). Mobile customer relationship management: underlying is-sues and challenges. Business Process Management Journal, 13(6).
Tandon, U., Kiran, R., & Sah, A. N. (2018). The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping: an emerging economy case. Information Systems and e-Business Management, 16(1), 57-91.
Tehseen, S., Ramayah, T., & Sajilan, S. (2017). Testing and controlling for common method variance: A review of availa-ble methods. Journal of Management Sciences, 4(2), 142-168.
Theocharidis, A. I., Argyropoulou, M., Karavasilis, G., Vrana, V., & Kehris, E. (2020). An Approach towards Investigating Factors Affecting Intention to Book a Hotel Room through Social Media. Sustainability, 12(21), 8973.
Van der Heijden, H. (2003). Factors influencing the usage of websites: the case of a generic portal in The Nether-lands. Information & Management, 40(6), 541-549.
Wahab, S. (2011). The antecedents of electronic customer relationship management performance (e-CRM) in electronic services. In International Conference on Computer Engineering and Applications (Vol. 2, pp. 250-253).
Wang, J., Cao, B., Yu, P., Sun, L., Bao, W., & Zhu, X. (2018, July). Deep learning towards mobile applications. In 2018 IEEE 38th International Conference on Distributed Computing Systems (ICDCS) (pp. 1385-1393). IEEE.
Wulfert, T. (2019). Mobile App Service Quality Dimensions and Requirements for Mobile Shopping Companion Apps. Junior Management Science, 4(3), 339-391.
Zhou, T. (2011). An empirical examination of initial trust in mobile banking. Internet Research, 21(5).