How to cite this paper
Aloqool, A., Alharafsheh, M., Abdellatif, H., Alghasawneh, L & Al-Gasawneh, J. (2022). The mediating role of customer relationship management between e-supply chain management and competitive advantage.International Journal of Data and Network Science, 6(1), 263-272.
Refrences
Abdellatif, H. (2021). Green Recruitment as a Facilitator for Adoption of Green Supply Chain Management: Case Studies from a Developing Country. Journal of Legal, Ethical and Regulatory Issues, 24(1).
Al Karim, R., & Habiba, W. (2020). Effects of CRM Components on Firm’s Competitive Advantage: A Case on Bangla-desh Banking Industry. Management Research Spectrum, 10(1), 1-7
Al-Gasawneh, J. A., Anuar, M. M., Dacko-Pikiewicz, Z., & Saputra, J. (2021). The impact of customer relationship man-agement dimensions on service quality. Polish Journal of Management Studies, 23(2).
Al-Gasawneh, J., Al-Wadi, M., Al-Wadi, B., Alown, B. & Nuseirat, N. (2020). The Interaction Effect of Comprehensive-ness Between social media and Online Purchasing Intention in Jordanian Pharmacies. International Association of Online Engineering. Retrieved October 13, 2020 from https://www.learntechlib.org/p/217794/
Alghasawneh, L. A. S., Akhorshaideh, A. H., Alharafsheh, M., Ghasawneh, A., Al-Gasawneh, J. A., & Al-Hadid, A. Y. (2021). Determinants of Supply Chain Management Practices in Jordanian Pharmaceutical Firms. Solid State Technol-ogy, 64(2), 2986-3001.
Almajali, D. A., & Hammouri, Q. (2021). Predictors of Online Shopping During Covid-19 Pandemic in Developing Coun-try: Qualitative Analysis. Annals of the Romanian Society for Cell Biology, 25(6), 12970-12977.
AL-Rawashdeh, G. H., & Mamat, R. B. (2019). Comparison of four email classification algorithms using WEKA. Interna-tional Journal of Computer Science and Information Security (IJCSIS), 17(2), 42-54.
Alshura, M. S. (2018). Customer relationship management (CRM) capabilities & building a sustainable competitive ad-vantage in mobile phone operators in Jordan. International Journal of Business and Management, 13(3), 262-269.
Alzoubi, H. (2018). The role of intelligent information system in e-supply chain management performance. International Journal of Multidisciplinary Thought, 7(2), 363-370.
Anton, J. and Hoeck, M. (2002). E-Business Customer Service. Santa Monica, CA: The Anton Press.
Atnafu, D., & Balda, A. (2018). The impact of inventory management practice on firms’ competitiveness and organiza-tional performance: Empirical evidence from micro and small enterprises in Ethiopia. Cogent Business & Manage-ment, 5(1), 1503219.
Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2013). Digital business strategy: toward a next genera-tion of insights. MIS Quarterly, 37(2), 471-482.
Bi, R. (2017). E Supply Chain Coordination and SME Performance: An Empirical Investigation. Electronic Journal of In-formation Systems Evaluation, 20(2), pp76-84.
Chen, C., Leu, J., & Chiou, C. (2006), The Impact of E-Supply Chain Capability on Competitive Advantage and Organiza-tional Performance. International Journal of Electronic Business Management, 4, 419-427.
Dandis, A. O., Wright, L. T., Wallace-Williams, D. M., Mukattash, I., Al Haj Eid, M., & Cai, H. (2021). Enhancing con-sumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction. Cogent Business & Management, 8(1), 1892256.
Elrehail, H., Harazneh, I., Abuhjeeleh, M., Alzghoul, A., Alnajdawi, S., & Ibrahim, H. M. H. (2019). Employee satisfac-tion, human resource management practices and competitive advantage: The case of Northern Cyprus. European Jour-nal of Management and Business Economics, 29(2).
Gunasekaran, A., Patel, C., & Tirtiroglu, E. (2001). Performance measures and metrics in a supply chain environment. In-ternational Journal of Operations & Production Management, 21(1/2), 71–87
Hadi, W. E. (2015). The relationship between CRM strategies stage on competitive advantage: An analytical perspec-tive. International Journal of Business and Management, 10(8), 245.
Hafeez, K., Zhang, Y., & Malak, N. (2002). Core competence for sustainable competitive advantage: A structured meth-odology for identifying core competence. IEEE Transactions on Engineering Management, 49(1), 28-35.
Hammouri, Q., & Abu-Shanab, E. (2017, May). The antecedents of trust in social commerce. In 2017 8th International Conference on Information Technology (ICIT) (pp. 648-652). IEEE.
Hammouri, Q., Al-Gasawneh, J. A., Nusairat, N. M., Hanandeh, A., & Barakat, S. (2021). The Determinants of Trust and its Influence on Online Buying Intention: An Empirical Study on Social Commerce in Jordan. Annals of the Romanian Society for Cell Biology, 4522-4539.
Hammouri, Q., Majali, T., Almajali, D., Aloqool, A., & AlGasawneh, J. A. (2021). Explore the Relationship between Se-curity Mechanisms and Trust in E-Banking: A Systematic Review. Annals of the Romanian Society for Cell Biolo-gy, 25(6), 17083-17093.
Haseeb, M., Hussain, H. I., Kot, S., Androniceanu, A., & Jermsittiparsert, K. (2019). Role of social and technological chal-lenges in achieving a sustainable competitive advantage and sustainable business performance. Sustainability, 11(14), 3811.
Hayati, S., Suroso, A., Suliyanto, S., & Kaukab, M. (2020). Customer satisfaction as a mediation between micro banking image, customer relationship and customer loyalty. Management Science Letters, 10(11), 2561-2570.
Jordanian Association of Pharmaceutical Manufactures (JAPM) (2014). Pharmaceutical Industry Data Bank, Amman, Jor-dan, Website: http// www.JAPM.com
Kale, S. (2004). CRM failure and the seven deadly sins. Marketing Management, 13(5), 42-46
Kale, V. (2017). Agile network businesses: collaboration, coordination, and competitive advantage. CRC Press.
Koch, T., & Windsperger, J. (2017). Seeing through the network: Competitive advantage in the digital economy. Journal of Organization Design, 6(1), 1-30.
Lado, A.A., Paulraj, A., & Chen, I.J. (2011). Customer focus, supply-chain relational capabilities and performance: Evi-dence from US manufacturing industries. The International Journal of Logistics Management, 22(2), 202 – 221.
Le Tan, T., & Thi Dai Trang, D. (2017). Issues of implementing electronic supply chain management (E-SCM) in enter-prise. European Business & Management, 3(5), 86-94.
Liao, S. H., Hu, D. C., & Ding, L. W. (2017). Assessing the influence of supply chain collaboration value innovation, sup-ply chain capability and competitive advantage in Taiwan's networking communication industry. International Journal of Production Economics, 191, 143-153.
Maqbool, S., Rafiq, M., Lecturer, S., Imran, M. U. H. A. M. M. A. D., Qadeer, A. B. D. U. L., & Abbas, T. A. J. A. M. M. A. L. (2014). Creating competitive advantage through Supply Chain Management (Role of Information & Communica-tion Technology in Supply Chain Management to create competitive advantage: a literature base study). International Journal of Research in Commerce, IT & Management, 4(2), 47-52.
Martins, C., Oliveira, T., & Popovič, A. (2014). Understanding the Internet banking adoption: A unified theory of ac-ceptance and use of technology and perceived risk application. International Journal of Information Manage-ment, 34(1), 1-13.
Mentzer, J.T., DeWitt, W., Keebler, J.S., Min, S., Nix, N.W., Smith, C.D. and Zacharia, Z.G. (2001). Defining supply chain management. Journal of Business Logistics, 22(2), 1-25.
Minguela-Rata, B., Arias-Aranda, D., & Opazo-Basáez, M. (2014). Processes Integration and e-Business in Supply Chain Management. In Handbook of Strategic e-Business Management (pp. 217-236). Springer, Berlin, Heidelberg.
Mohammed, S. M. M., Abdalrazzaq Aloqool, A. H. O. A., AlGasawneh, J. A., Hammouri, Q., & Nusairat, N. M. (2021). Work Ethics and Corporate Social Responsibility: The Mediating Role of Marketing Competence. Annals of the Ro-manian Society for Cell Biology, 25(6), 17647-17665.
Nguyen, T. H., & Waring, T. S. (2013). The adoption of customer relationship management (CRM) technology in SMEs: An empirical study. Journal of Small Business and Enterprise Development, 20(4).
Nusairat, N., Al-Gasawneh, J., Aloqool, A., Alzubi, K., Akhorshaideh, A., Joudeh, J., & Ibrahim, H. (2021). The relation-ship between Internet of things and search engine optimization in Jordanian Tele-Communication Companies: The mediating role of user behavior. International Journal of Data and Network Science, 5(3), 163-172.
Park, C. H., & Kim, Y. G. (2003). A Framework of Dynamic CRM: Linking Marketing with Information Strategy. Busi-ness Process Management Journal, 9(5), 652-671. http://dx.doi.org/10.1108/14637150310496749.
Porter, M. E., & Heppelmann, J. E. (2014). How smart, connected products are transforming competition. Harvard Busi-ness Review, 92(11), 64-88.
Porter, M. E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance. New York: The Free Press.
Shukla, M. K., & Pattnaik, P. N. (2019). Managing customer relations in a modern business environment: towards an eco-system-based sustainable CRM model. Journal of Relationship Marketing, 18(1), 17-33.
Sigalas, C., Economou, V. P., & Georgopoulos, N. B. (2013). Developing a measure of competitive advantage. Journal of Strategy and Management, 6(4).
Sinulingga, S., Napitupulu, H., & Matondang, N. (2019, May). Disruption innovation, electronic supply chain manage-ment in improving the competitive advantage and the company performance. In IOP Conference Series: Materials Science and Engineering (Vol. 505, No. 1, p. 012131). IOP Publishing.
Stella Ling Sye Chee (2017), The Effect of Supply Chain Management on Customer Retention among General Practition-ers in Perak: A Case-Study of International Pharmaceutical Company, Master of Business Administration (Corporate Management), Universiti Tunku Abdul Rahman, Faculty of Business And Finance
Stonehouse, G., Campbell, D., Hamill, J., & Purdie, T. (2004). Global and Transnational Business: Strategy and Manage-ment. John Wiley & Sons Ltd., 2nd Edition, ISBN 9812-53-132-7, pp 4-7, 158-188, 2004
Ulaga, W., & Eggert, A. (2006). Value-based differentiation in business relationships: Gaining and sustaining key supplier status. Journal of Marketing, 70(1), 119-136.
Wedysiage, M., Hatane, S., & Deviesa, D. (2021). Corporate Social Responsibility and Competitive Advantage: The Eval-uation of the Mediation role of Employee Commitment and Customer Satisfaction, (Study on Manufacturing Compa-nies in Surabaya). Petra International Journal of Business Studies, 4(1), 1-10.
Wu, K. J., Tseng, M. L., Chiu, A. S., & Lim, M. K. (2017). Achieving competitive advantage through supply chain agility under uncertainty: A novel multi-criteria decision-making structure. International Journal of Production Econom-ics, 190, 96-107.
Al Karim, R., & Habiba, W. (2020). Effects of CRM Components on Firm’s Competitive Advantage: A Case on Bangla-desh Banking Industry. Management Research Spectrum, 10(1), 1-7
Al-Gasawneh, J. A., Anuar, M. M., Dacko-Pikiewicz, Z., & Saputra, J. (2021). The impact of customer relationship man-agement dimensions on service quality. Polish Journal of Management Studies, 23(2).
Al-Gasawneh, J., Al-Wadi, M., Al-Wadi, B., Alown, B. & Nuseirat, N. (2020). The Interaction Effect of Comprehensive-ness Between social media and Online Purchasing Intention in Jordanian Pharmacies. International Association of Online Engineering. Retrieved October 13, 2020 from https://www.learntechlib.org/p/217794/
Alghasawneh, L. A. S., Akhorshaideh, A. H., Alharafsheh, M., Ghasawneh, A., Al-Gasawneh, J. A., & Al-Hadid, A. Y. (2021). Determinants of Supply Chain Management Practices in Jordanian Pharmaceutical Firms. Solid State Technol-ogy, 64(2), 2986-3001.
Almajali, D. A., & Hammouri, Q. (2021). Predictors of Online Shopping During Covid-19 Pandemic in Developing Coun-try: Qualitative Analysis. Annals of the Romanian Society for Cell Biology, 25(6), 12970-12977.
AL-Rawashdeh, G. H., & Mamat, R. B. (2019). Comparison of four email classification algorithms using WEKA. Interna-tional Journal of Computer Science and Information Security (IJCSIS), 17(2), 42-54.
Alshura, M. S. (2018). Customer relationship management (CRM) capabilities & building a sustainable competitive ad-vantage in mobile phone operators in Jordan. International Journal of Business and Management, 13(3), 262-269.
Alzoubi, H. (2018). The role of intelligent information system in e-supply chain management performance. International Journal of Multidisciplinary Thought, 7(2), 363-370.
Anton, J. and Hoeck, M. (2002). E-Business Customer Service. Santa Monica, CA: The Anton Press.
Atnafu, D., & Balda, A. (2018). The impact of inventory management practice on firms’ competitiveness and organiza-tional performance: Empirical evidence from micro and small enterprises in Ethiopia. Cogent Business & Manage-ment, 5(1), 1503219.
Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2013). Digital business strategy: toward a next genera-tion of insights. MIS Quarterly, 37(2), 471-482.
Bi, R. (2017). E Supply Chain Coordination and SME Performance: An Empirical Investigation. Electronic Journal of In-formation Systems Evaluation, 20(2), pp76-84.
Chen, C., Leu, J., & Chiou, C. (2006), The Impact of E-Supply Chain Capability on Competitive Advantage and Organiza-tional Performance. International Journal of Electronic Business Management, 4, 419-427.
Dandis, A. O., Wright, L. T., Wallace-Williams, D. M., Mukattash, I., Al Haj Eid, M., & Cai, H. (2021). Enhancing con-sumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction. Cogent Business & Management, 8(1), 1892256.
Elrehail, H., Harazneh, I., Abuhjeeleh, M., Alzghoul, A., Alnajdawi, S., & Ibrahim, H. M. H. (2019). Employee satisfac-tion, human resource management practices and competitive advantage: The case of Northern Cyprus. European Jour-nal of Management and Business Economics, 29(2).
Gunasekaran, A., Patel, C., & Tirtiroglu, E. (2001). Performance measures and metrics in a supply chain environment. In-ternational Journal of Operations & Production Management, 21(1/2), 71–87
Hadi, W. E. (2015). The relationship between CRM strategies stage on competitive advantage: An analytical perspec-tive. International Journal of Business and Management, 10(8), 245.
Hafeez, K., Zhang, Y., & Malak, N. (2002). Core competence for sustainable competitive advantage: A structured meth-odology for identifying core competence. IEEE Transactions on Engineering Management, 49(1), 28-35.
Hammouri, Q., & Abu-Shanab, E. (2017, May). The antecedents of trust in social commerce. In 2017 8th International Conference on Information Technology (ICIT) (pp. 648-652). IEEE.
Hammouri, Q., Al-Gasawneh, J. A., Nusairat, N. M., Hanandeh, A., & Barakat, S. (2021). The Determinants of Trust and its Influence on Online Buying Intention: An Empirical Study on Social Commerce in Jordan. Annals of the Romanian Society for Cell Biology, 4522-4539.
Hammouri, Q., Majali, T., Almajali, D., Aloqool, A., & AlGasawneh, J. A. (2021). Explore the Relationship between Se-curity Mechanisms and Trust in E-Banking: A Systematic Review. Annals of the Romanian Society for Cell Biolo-gy, 25(6), 17083-17093.
Haseeb, M., Hussain, H. I., Kot, S., Androniceanu, A., & Jermsittiparsert, K. (2019). Role of social and technological chal-lenges in achieving a sustainable competitive advantage and sustainable business performance. Sustainability, 11(14), 3811.
Hayati, S., Suroso, A., Suliyanto, S., & Kaukab, M. (2020). Customer satisfaction as a mediation between micro banking image, customer relationship and customer loyalty. Management Science Letters, 10(11), 2561-2570.
Jordanian Association of Pharmaceutical Manufactures (JAPM) (2014). Pharmaceutical Industry Data Bank, Amman, Jor-dan, Website: http// www.JAPM.com
Kale, S. (2004). CRM failure and the seven deadly sins. Marketing Management, 13(5), 42-46
Kale, V. (2017). Agile network businesses: collaboration, coordination, and competitive advantage. CRC Press.
Koch, T., & Windsperger, J. (2017). Seeing through the network: Competitive advantage in the digital economy. Journal of Organization Design, 6(1), 1-30.
Lado, A.A., Paulraj, A., & Chen, I.J. (2011). Customer focus, supply-chain relational capabilities and performance: Evi-dence from US manufacturing industries. The International Journal of Logistics Management, 22(2), 202 – 221.
Le Tan, T., & Thi Dai Trang, D. (2017). Issues of implementing electronic supply chain management (E-SCM) in enter-prise. European Business & Management, 3(5), 86-94.
Liao, S. H., Hu, D. C., & Ding, L. W. (2017). Assessing the influence of supply chain collaboration value innovation, sup-ply chain capability and competitive advantage in Taiwan's networking communication industry. International Journal of Production Economics, 191, 143-153.
Maqbool, S., Rafiq, M., Lecturer, S., Imran, M. U. H. A. M. M. A. D., Qadeer, A. B. D. U. L., & Abbas, T. A. J. A. M. M. A. L. (2014). Creating competitive advantage through Supply Chain Management (Role of Information & Communica-tion Technology in Supply Chain Management to create competitive advantage: a literature base study). International Journal of Research in Commerce, IT & Management, 4(2), 47-52.
Martins, C., Oliveira, T., & Popovič, A. (2014). Understanding the Internet banking adoption: A unified theory of ac-ceptance and use of technology and perceived risk application. International Journal of Information Manage-ment, 34(1), 1-13.
Mentzer, J.T., DeWitt, W., Keebler, J.S., Min, S., Nix, N.W., Smith, C.D. and Zacharia, Z.G. (2001). Defining supply chain management. Journal of Business Logistics, 22(2), 1-25.
Minguela-Rata, B., Arias-Aranda, D., & Opazo-Basáez, M. (2014). Processes Integration and e-Business in Supply Chain Management. In Handbook of Strategic e-Business Management (pp. 217-236). Springer, Berlin, Heidelberg.
Mohammed, S. M. M., Abdalrazzaq Aloqool, A. H. O. A., AlGasawneh, J. A., Hammouri, Q., & Nusairat, N. M. (2021). Work Ethics and Corporate Social Responsibility: The Mediating Role of Marketing Competence. Annals of the Ro-manian Society for Cell Biology, 25(6), 17647-17665.
Nguyen, T. H., & Waring, T. S. (2013). The adoption of customer relationship management (CRM) technology in SMEs: An empirical study. Journal of Small Business and Enterprise Development, 20(4).
Nusairat, N., Al-Gasawneh, J., Aloqool, A., Alzubi, K., Akhorshaideh, A., Joudeh, J., & Ibrahim, H. (2021). The relation-ship between Internet of things and search engine optimization in Jordanian Tele-Communication Companies: The mediating role of user behavior. International Journal of Data and Network Science, 5(3), 163-172.
Park, C. H., & Kim, Y. G. (2003). A Framework of Dynamic CRM: Linking Marketing with Information Strategy. Busi-ness Process Management Journal, 9(5), 652-671. http://dx.doi.org/10.1108/14637150310496749.
Porter, M. E., & Heppelmann, J. E. (2014). How smart, connected products are transforming competition. Harvard Busi-ness Review, 92(11), 64-88.
Porter, M. E. (1985). Competitive Advantage: Creating and Sustaining Superior Performance. New York: The Free Press.
Shukla, M. K., & Pattnaik, P. N. (2019). Managing customer relations in a modern business environment: towards an eco-system-based sustainable CRM model. Journal of Relationship Marketing, 18(1), 17-33.
Sigalas, C., Economou, V. P., & Georgopoulos, N. B. (2013). Developing a measure of competitive advantage. Journal of Strategy and Management, 6(4).
Sinulingga, S., Napitupulu, H., & Matondang, N. (2019, May). Disruption innovation, electronic supply chain manage-ment in improving the competitive advantage and the company performance. In IOP Conference Series: Materials Science and Engineering (Vol. 505, No. 1, p. 012131). IOP Publishing.
Stella Ling Sye Chee (2017), The Effect of Supply Chain Management on Customer Retention among General Practition-ers in Perak: A Case-Study of International Pharmaceutical Company, Master of Business Administration (Corporate Management), Universiti Tunku Abdul Rahman, Faculty of Business And Finance
Stonehouse, G., Campbell, D., Hamill, J., & Purdie, T. (2004). Global and Transnational Business: Strategy and Manage-ment. John Wiley & Sons Ltd., 2nd Edition, ISBN 9812-53-132-7, pp 4-7, 158-188, 2004
Ulaga, W., & Eggert, A. (2006). Value-based differentiation in business relationships: Gaining and sustaining key supplier status. Journal of Marketing, 70(1), 119-136.
Wedysiage, M., Hatane, S., & Deviesa, D. (2021). Corporate Social Responsibility and Competitive Advantage: The Eval-uation of the Mediation role of Employee Commitment and Customer Satisfaction, (Study on Manufacturing Compa-nies in Surabaya). Petra International Journal of Business Studies, 4(1), 1-10.
Wu, K. J., Tseng, M. L., Chiu, A. S., & Lim, M. K. (2017). Achieving competitive advantage through supply chain agility under uncertainty: A novel multi-criteria decision-making structure. International Journal of Production Econom-ics, 190, 96-107.