How to cite this paper
Artana, I., Fattah, H., Putra, I., Sariani, N., Nadir, M., Asnawati, A & Rismawati, R. (2022). Repurchase intention behavior in B2C E-commerce.International Journal of Data and Network Science, 6(1), 147-154.
Refrences
Al-dweeri, R. M., Obeidat, Z. M., & Al-dwairi, K. M. (2019). The effect of e-service quality on Jordanian student's e-loyalty: an em-pirical study in online retailing. International Management of Data Systems, 119(4), 902–923.
Ali, A., & Bhasin, J. (2019). Understanding Costumer Repurchase Intention in E-commerce: Role of Perceived Price, Delivery Quali-ty, and Perceived Value. Jindal Journal of Business Research, 8(2), 142–157.
Amjad-ur-Rehman, M., Qayyum, A., & Javed, B. (2019). The Role of Online Shopping Service Quality in e-retailing towards Online Shopping: Testing the moderation mechanism in UTAUT. Pakistan Journal of Commerce and Social Sciences, 13(3), 680–703.
Bressolles, G., & Nantel, J. (2008). The measurement of electronic service quality: Improvements and application. International Journal of E-Business Research, 4(3), 1-16,19.
Candra, S., & Juliani, M. (2018). Impact of E-Service Quality and Customer Value on Customer Satisfaction in LocalBrand. Binus Business Review, 9(2), 125-132.
Collier, J. E., & Bienstock, C. C. (2006). Measuring service quality in e-retailing. Journal of Service Research, 8(3), 260-275.
Davison, R. M. (2017). Economic and Social Satisfaction of Buyers on Consumer -to- Consumer Platforms: The Role of Relational Capital. International Journal of Electronic Commerce, 21(4), 219–248.
Driver, T., Tait, P., Saunders, C., Dalziel, P., Guenther, M., & Rutherford, P. (2020). Examining Developed versus Emerging Econ-omy Online Food and Beverage Purchase Behaviour and Predictors: A Survey Comparison of Indian, Chinese, Indonesian, Japa-nese and United Kingdom Consumers. South Asian Journal of Social Studies and Economics, 26-38.
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 6-21.
Goutam, D., & Gopalakrishna, B. (2018). Customer loyalty development in online shopping: An integration of e-service quality model and commitment-trust theory. Management Science Letters, 8(11), 1149-1158.
Giantari, I. G. A. K., YASA, N. N. K., SUKAWATI, T. G. R., & SETINI, M. (2021). Student satisfaction and perceived value on word of mouth (WOM) during the COVID-19 pandemic: An empirical study in Indonesia. The Journal of Asian Finance, Eco-nomics and Business, 8(6), 1047-1056.
Kotler, P. (2000). Marketing management, millenium edition. Prentice-Hall, Inc.
Kalia, P., Arora, D. R., & Kumalo, S. (2016). E-service quality, consumer satisfaction and future purchase intentions in e-retail. E-Service Journal, 10(1), 24-41.
Lin, J., Yan, Y., & Chen, S. (2017). Understanding the impact of social commerce website technical features on repurchase inten-tion: a Chinese guanxi perspective. Journal of Electronic Commerce Research, 18(3), 225.
Liu, T. (2012). Effect of E-service quality on customer online repurchase intentions. ProQuest Dissertations & Theses Global.
Liu, Yi & Xinlin Tang (2018) The effect on online trust-building mechanismes on trust and repurchase intentions An Empirical study on eBay. (2018). Information, Technology & People, 31(3), 666–687. doi: 10.1108/ITP-102016-0242
Miandari, G. A. K. D. D., Yasa, N. N. K., Wardana, M., Giantari, I. G. A. K., & Setini, M. (2021). Application of Technology Ac-ceptance Model to Explain Repurchase Intention in Online Shopping Consumers. Webology, 18(1).
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic service quality. Journal of service research, 7(3), 213-233.
Santouridis, I., & Kyritsi, M. (2014). Investigating the determinants of internet banking adoption in Greece. Procedia Economics and Finance, 9, 501-510.
Suhartanto, D., Helmi Ali, M., Tan, K. H., Sjahroeddin, F., & Kusdibyo, L. (2019). Loyalty toward online food delivery service: the role of e-service quality and food quality. Journal of foodservice business research, 22(1), 81-97.
Song, C., Brown, H. T., & Tameez, R. R. (2020). The effectiveness of perceived social support in discount stores in Korea. Asia Pa-cific Journal of Marketing and Logistics.
Spyridou, A. (2017). Perceived Service Quality and Customer Revisiting Intention: The Case of" all you can eat" Asian Restaurants in Southern Taiwan. Journal of Tourism, Heritage & Services Marketing, 3(2), 30-38.
Sullivan, Y. W., & Kim, D. J. (2018). Assessing the effects of consumers product evaluations and trust on repurchase intention in e-commerce environments. International Journal of Information Management, 199–219.
Wang, C., & Teo, T. S. (2020). Online service quality and perceived value in mobile government success: An empirical study of mo-bile police in China. International Journal of Information Management, 102076.
Wang, A. G. (2015). E-service quality perceptions: an empirical analysis of the Chines e-retailing industry. Total Quality Manage-ment, 26(12), 1357–1372.
Wilson, N., Keni, K., & Tan, P. H. P. (2019). The effect of website design quality and service quality on repurchase intention in the e-commerce industry: A cross-continental analysis. Gadjah Mada International Journal of Business, 21(2), 187.
Ali, A., & Bhasin, J. (2019). Understanding Costumer Repurchase Intention in E-commerce: Role of Perceived Price, Delivery Quali-ty, and Perceived Value. Jindal Journal of Business Research, 8(2), 142–157.
Amjad-ur-Rehman, M., Qayyum, A., & Javed, B. (2019). The Role of Online Shopping Service Quality in e-retailing towards Online Shopping: Testing the moderation mechanism in UTAUT. Pakistan Journal of Commerce and Social Sciences, 13(3), 680–703.
Bressolles, G., & Nantel, J. (2008). The measurement of electronic service quality: Improvements and application. International Journal of E-Business Research, 4(3), 1-16,19.
Candra, S., & Juliani, M. (2018). Impact of E-Service Quality and Customer Value on Customer Satisfaction in LocalBrand. Binus Business Review, 9(2), 125-132.
Collier, J. E., & Bienstock, C. C. (2006). Measuring service quality in e-retailing. Journal of Service Research, 8(3), 260-275.
Davison, R. M. (2017). Economic and Social Satisfaction of Buyers on Consumer -to- Consumer Platforms: The Role of Relational Capital. International Journal of Electronic Commerce, 21(4), 219–248.
Driver, T., Tait, P., Saunders, C., Dalziel, P., Guenther, M., & Rutherford, P. (2020). Examining Developed versus Emerging Econ-omy Online Food and Beverage Purchase Behaviour and Predictors: A Survey Comparison of Indian, Chinese, Indonesian, Japa-nese and United Kingdom Consumers. South Asian Journal of Social Studies and Economics, 26-38.
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 6-21.
Goutam, D., & Gopalakrishna, B. (2018). Customer loyalty development in online shopping: An integration of e-service quality model and commitment-trust theory. Management Science Letters, 8(11), 1149-1158.
Giantari, I. G. A. K., YASA, N. N. K., SUKAWATI, T. G. R., & SETINI, M. (2021). Student satisfaction and perceived value on word of mouth (WOM) during the COVID-19 pandemic: An empirical study in Indonesia. The Journal of Asian Finance, Eco-nomics and Business, 8(6), 1047-1056.
Kotler, P. (2000). Marketing management, millenium edition. Prentice-Hall, Inc.
Kalia, P., Arora, D. R., & Kumalo, S. (2016). E-service quality, consumer satisfaction and future purchase intentions in e-retail. E-Service Journal, 10(1), 24-41.
Lin, J., Yan, Y., & Chen, S. (2017). Understanding the impact of social commerce website technical features on repurchase inten-tion: a Chinese guanxi perspective. Journal of Electronic Commerce Research, 18(3), 225.
Liu, T. (2012). Effect of E-service quality on customer online repurchase intentions. ProQuest Dissertations & Theses Global.
Liu, Yi & Xinlin Tang (2018) The effect on online trust-building mechanismes on trust and repurchase intentions An Empirical study on eBay. (2018). Information, Technology & People, 31(3), 666–687. doi: 10.1108/ITP-102016-0242
Miandari, G. A. K. D. D., Yasa, N. N. K., Wardana, M., Giantari, I. G. A. K., & Setini, M. (2021). Application of Technology Ac-ceptance Model to Explain Repurchase Intention in Online Shopping Consumers. Webology, 18(1).
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic service quality. Journal of service research, 7(3), 213-233.
Santouridis, I., & Kyritsi, M. (2014). Investigating the determinants of internet banking adoption in Greece. Procedia Economics and Finance, 9, 501-510.
Suhartanto, D., Helmi Ali, M., Tan, K. H., Sjahroeddin, F., & Kusdibyo, L. (2019). Loyalty toward online food delivery service: the role of e-service quality and food quality. Journal of foodservice business research, 22(1), 81-97.
Song, C., Brown, H. T., & Tameez, R. R. (2020). The effectiveness of perceived social support in discount stores in Korea. Asia Pa-cific Journal of Marketing and Logistics.
Spyridou, A. (2017). Perceived Service Quality and Customer Revisiting Intention: The Case of" all you can eat" Asian Restaurants in Southern Taiwan. Journal of Tourism, Heritage & Services Marketing, 3(2), 30-38.
Sullivan, Y. W., & Kim, D. J. (2018). Assessing the effects of consumers product evaluations and trust on repurchase intention in e-commerce environments. International Journal of Information Management, 199–219.
Wang, C., & Teo, T. S. (2020). Online service quality and perceived value in mobile government success: An empirical study of mo-bile police in China. International Journal of Information Management, 102076.
Wang, A. G. (2015). E-service quality perceptions: an empirical analysis of the Chines e-retailing industry. Total Quality Manage-ment, 26(12), 1357–1372.
Wilson, N., Keni, K., & Tan, P. H. P. (2019). The effect of website design quality and service quality on repurchase intention in the e-commerce industry: A cross-continental analysis. Gadjah Mada International Journal of Business, 21(2), 187.