How to cite this paper
Al-Ayed, S. (2022). The impact of e-commerce drivers on e-customer loyalty: Evidence from KSA.International Journal of Data and Network Science, 6(1), 73-80.
Refrences
Al-Tit, A. A. & Nakhleh, H. (2014). The Role of E-Marketing in the Development of Internet User Attitudes toward Tour-ist Sites in Saudi Arabia. Journal of Administrative and Economic Sciences, 7(2), 25-44.
Al-Tit, A. A., Ben Dhaou, I., Albejaidi, F. M., & Alshitawi, M. S. (2020). Traffic Safety Factors in the Qassim Region of Saudi Arabia. SAGE Open, 1-11. https://doi.org/10.1177/2158244020919500
Al-Tit, Ahmad & Al-Ayed, Sura (2017). The Role of Knowledge Management in the Selection of Strategic Alternative to the Managers of Saudi’s Telecommunication Companies. Arab Journal of Administration, 37(1), 21-38.
Al-Tit, Ahmad A. (2016). Management Information Systems in Public Institutions in Jordan: An Eye on Implementation Suc-cess Factors and their Relationship with Organizational Performance, International Journal of Advanced Computer Science and Applications, 7(7): 457-463. https://doi.org/10.14569/IJACSA.2016.070763
Anderson, R.E., & Swaminathan, S. (2011). Customer satisfaction and loyalty in e-markets: A PLS path modeling ap-proach. Journal of Marketing Theory and Practice, 19(2), 221-234.
Arshad, Y., Chin, W. P., Yahaya, S. N., Nizam, N. Z., Masrom, N. R., & Ibrahim, S. N. S., (2018). Small and Medium En-terprises’ Adoption for E-Commerce in Malaysia Tourism State. International Journal of Academic Research in Business and Social Sciences, 8(10), 1457–1557,
Awa, H. O., Ojiabo, O. U., & Emecheta, B. C., (2015). Integrating TAM, TPB and TOE frameworks and expanding their characteristic constructs for e-commerce adoption by SMEs. Journal of Science & Technology Policy Manage-ment, 6(1), 76-94,
Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351-370.
Chang, H. H., & Chen, S. W. (2009). Consumer perception of interface quality, security, and loyalty in electronic com-merce. Information & Management. 46, 411–417.
Chiou, J.S. (2004). The antecedents of consumers’ loyalty toward internet service providers. Information & Management, 41(6), 685-695.
Cyr, D. (2008). Modeling web site design across cultures: relationships to trust, satisfaction, and e-loyalty. Journal of Management Information Systems, 24(4), 47-72.
Demangeot, C. & Broderick, A. J. (2007). Conceptualising consumer behaviour in online shopping environments. Interna-tional Journal of Retail & Distribution Management, 35(11), 878-894.
Devaraj, S., Fan, M., & Kohli, R. (2003). E-loyalty. Communications Of The ACM, 46(9), 184.
Dotan, T. (2002). How can e-business improve customer satisfaction? Case studies of the financial services industry. Journal of Information Technology Cases and Applications, 4(4), 22–49.
Eid, M., & Al-Anazi, F. (2008). Factors Influencing Saudi Consumers Loyalty towards B2C E-commerce. 14th Americas Conference on Information Systems, Toronto, Ontario, Canada, August 14-17.
Eid. M. (2011). Determinant of E-commerce Customer Satisfaction, Trust, And Loyalty In Saudi Arabia. Journal of Elec-tronic Commerce Research, 12(1).
Ekanem, I., & Abiade, G. E., (2018). Factors influencing the use of e-commerce by small enterprises in Nige-ria. International Journal of ICT Research in Africa and the Middle East (IJICTRAME), 7(1), 37-53,
Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention, and Behaviour: An Introduction to Theory and Research. Ad-dison-Wesley.
Flavian, C., Guinaliu, M., & Gurrea, R. (2006). The role played by perceived usability, satisfaction and consumer trust on website loyalty. Information and Management, 43(1), 1-14.
Friedman, B., Kahn, P. H., Jr., & Howe, D. C. (2000). Trust Online. Communications of ACM, 43(12), 34–40.
Ghobakhloo, M., Arias-Aranda, D., & Benitez-Amado, J., (2011). Adoption of e-commerce applications in SMEs. Indus-trial Management & Data Systems, 111(8), 1238-1269,
Glanz, K., Rimer, B. K., & Viswanath, K. (Eds.). (2015). Health behavior and health education: Theory, research, and practice (4th ed.). San Francisco: Jossey-Bass.
Guah, M.W. (2006). Conclusions. In: M.W. Guah and W.L. Currie, eds. Internet strategy: The road to web services solu-tions. Hershey, PA: IRM Press. 227–258.
Hussain, L. A., Baharudin, A. S., Jayaraman, K., & Kiumarsi, S., (2019). B2B e-commerce technology factors with medi-ating effect perceived usefulness in Jordanian manufacturing SMES. Journal of Engineering Science and Technolo-gy, 14(1), 411-429,
Jiang, L., Jun, M. and Yang, Z. (2015). Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. Service Business, 1-17, Online First Articles.
Kandampully, J., Zhang, T., & Bilgihan, A. (2015). Customer loyalty: a review and future directions with a special focus on the hospitality industry. International Journal of Contemporary Hospitality Management, 27(3), 379-414.
Kassim, N. & Abdullah, N.A. (2010). The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e-commerce settings: A cross cultural analysis. Asia Pacific Journal of Marketing and Logistics, 22(3), 351-371.
Kassim, N. M., & Ismail, S. (2009). Investigation the Complex Drivers of Loyalty in E-commerce Settings. Measuring Business Excellence, 13(1), 56-71.
Khatri, N., & Ng, H.A. (2000). The role of intuition in strategic decision-making. Human Relations, 53, 57–86.
Kim, S., & Lim, Y. (2001). Consumers' Perceived Importance of and Satisfaction with Internet Shopping. Electronic Mar-kets, 11(3), 148-154.
Lin, H.H., & Wang, Y.S. (2006). An examination of the determinants of consumer loyalty in mobile commerce context. Information & Management, 43(3), 271-282.
McKnight, D.H., Choudhury, V., & Kacmar, C. (2002). Developing and Validating Trust Measures for E-Commerce: An Integrative Typology. Information Systems Research, 13(3), 334-359.
Morgan, R. M., & Hunt, S. D. (1994). The Commitment trust Theory of Relationship Marketing. Journal of Marketing, 58(July), 20–38.
Oliver, R. (1999). Whence customer loyalty?. Journal of Marketing, 63(1), 33-44.
Otieno, O., Liyala, S., Odongo, B., & Abeka, S. (2016). Theory of Reasoned Action as an Underpinning to Technological Innovation Adoption Studies. World Journal of Computer Application and Technology, 4, 1-7.
Piha, L., & Avlonitis, G. (2015). Customer defection in retail banking: attitudinal and behavioural consequences of failed service quality. Journal of Service Theory and Practice, 25(3), 304-326.
Porter, M. E. (2001). Competitive Strategy Creating and Sustaining Superior Performance, The Free Press U.S.A.
Ranaweera, C., & Prabhu, J. (2003). The Influence of Satisfaction, Trust and Switching Barriers on Customer Retention in a Continuous Purchasing Setting. International Journal of Service Industry Management, 14(4), 374–95.
Rauyruen, P., & Miller, K.E. (2007). Relationship quality as a predictor of B2B customer loyalty. Journal of Business Re-search. 60(1), 21-31.
Reichheld, F.F., & Schefter, P. (2000). E-Loyalty: Your Secret Weapon on the Web. Harvard Business Review, 78, 105-113.
Sambandam, R., & Lord, K.R. (1995). Switching behaviour in automobile markets: a consideration-sets model, Journal of the Academy of Marketing Science, 23, 57–65.
Scupola, A. (2009). SMEs’ e-commerce adoption: perspectives from Denmark and Australia. Journal of Enterprise Infor-mation Management, 22(1/2), 152-166.
Srinivasan, S.S., Anderson, R., & Ponnavolu, K. (2002). Customer loyalty in e-commerce: an exploration of its anteced-ents and consequences. Journal of Retailing, 78, 41–50.
Wong, A., & Zhou, L. (2006). Determinants and outcomes of relationship quality: a conceptual model and empirical in-vestigation. Journal of International Consumer Marketing, 18(3), 81-105.
Zaied, A. N. H. (2012). Barriers to e-commerce adoption in Egyptian SMEs. International Journal of Information Engi-neering and Electronic Business, 4(3), 9-18.
Al-Tit, A. A., Ben Dhaou, I., Albejaidi, F. M., & Alshitawi, M. S. (2020). Traffic Safety Factors in the Qassim Region of Saudi Arabia. SAGE Open, 1-11. https://doi.org/10.1177/2158244020919500
Al-Tit, Ahmad & Al-Ayed, Sura (2017). The Role of Knowledge Management in the Selection of Strategic Alternative to the Managers of Saudi’s Telecommunication Companies. Arab Journal of Administration, 37(1), 21-38.
Al-Tit, Ahmad A. (2016). Management Information Systems in Public Institutions in Jordan: An Eye on Implementation Suc-cess Factors and their Relationship with Organizational Performance, International Journal of Advanced Computer Science and Applications, 7(7): 457-463. https://doi.org/10.14569/IJACSA.2016.070763
Anderson, R.E., & Swaminathan, S. (2011). Customer satisfaction and loyalty in e-markets: A PLS path modeling ap-proach. Journal of Marketing Theory and Practice, 19(2), 221-234.
Arshad, Y., Chin, W. P., Yahaya, S. N., Nizam, N. Z., Masrom, N. R., & Ibrahim, S. N. S., (2018). Small and Medium En-terprises’ Adoption for E-Commerce in Malaysia Tourism State. International Journal of Academic Research in Business and Social Sciences, 8(10), 1457–1557,
Awa, H. O., Ojiabo, O. U., & Emecheta, B. C., (2015). Integrating TAM, TPB and TOE frameworks and expanding their characteristic constructs for e-commerce adoption by SMEs. Journal of Science & Technology Policy Manage-ment, 6(1), 76-94,
Bhattacherjee, A. (2001). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351-370.
Chang, H. H., & Chen, S. W. (2009). Consumer perception of interface quality, security, and loyalty in electronic com-merce. Information & Management. 46, 411–417.
Chiou, J.S. (2004). The antecedents of consumers’ loyalty toward internet service providers. Information & Management, 41(6), 685-695.
Cyr, D. (2008). Modeling web site design across cultures: relationships to trust, satisfaction, and e-loyalty. Journal of Management Information Systems, 24(4), 47-72.
Demangeot, C. & Broderick, A. J. (2007). Conceptualising consumer behaviour in online shopping environments. Interna-tional Journal of Retail & Distribution Management, 35(11), 878-894.
Devaraj, S., Fan, M., & Kohli, R. (2003). E-loyalty. Communications Of The ACM, 46(9), 184.
Dotan, T. (2002). How can e-business improve customer satisfaction? Case studies of the financial services industry. Journal of Information Technology Cases and Applications, 4(4), 22–49.
Eid, M., & Al-Anazi, F. (2008). Factors Influencing Saudi Consumers Loyalty towards B2C E-commerce. 14th Americas Conference on Information Systems, Toronto, Ontario, Canada, August 14-17.
Eid. M. (2011). Determinant of E-commerce Customer Satisfaction, Trust, And Loyalty In Saudi Arabia. Journal of Elec-tronic Commerce Research, 12(1).
Ekanem, I., & Abiade, G. E., (2018). Factors influencing the use of e-commerce by small enterprises in Nige-ria. International Journal of ICT Research in Africa and the Middle East (IJICTRAME), 7(1), 37-53,
Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention, and Behaviour: An Introduction to Theory and Research. Ad-dison-Wesley.
Flavian, C., Guinaliu, M., & Gurrea, R. (2006). The role played by perceived usability, satisfaction and consumer trust on website loyalty. Information and Management, 43(1), 1-14.
Friedman, B., Kahn, P. H., Jr., & Howe, D. C. (2000). Trust Online. Communications of ACM, 43(12), 34–40.
Ghobakhloo, M., Arias-Aranda, D., & Benitez-Amado, J., (2011). Adoption of e-commerce applications in SMEs. Indus-trial Management & Data Systems, 111(8), 1238-1269,
Glanz, K., Rimer, B. K., & Viswanath, K. (Eds.). (2015). Health behavior and health education: Theory, research, and practice (4th ed.). San Francisco: Jossey-Bass.
Guah, M.W. (2006). Conclusions. In: M.W. Guah and W.L. Currie, eds. Internet strategy: The road to web services solu-tions. Hershey, PA: IRM Press. 227–258.
Hussain, L. A., Baharudin, A. S., Jayaraman, K., & Kiumarsi, S., (2019). B2B e-commerce technology factors with medi-ating effect perceived usefulness in Jordanian manufacturing SMES. Journal of Engineering Science and Technolo-gy, 14(1), 411-429,
Jiang, L., Jun, M. and Yang, Z. (2015). Customer-perceived value and loyalty: how do key service quality dimensions matter in the context of B2C e-commerce?. Service Business, 1-17, Online First Articles.
Kandampully, J., Zhang, T., & Bilgihan, A. (2015). Customer loyalty: a review and future directions with a special focus on the hospitality industry. International Journal of Contemporary Hospitality Management, 27(3), 379-414.
Kassim, N. & Abdullah, N.A. (2010). The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e-commerce settings: A cross cultural analysis. Asia Pacific Journal of Marketing and Logistics, 22(3), 351-371.
Kassim, N. M., & Ismail, S. (2009). Investigation the Complex Drivers of Loyalty in E-commerce Settings. Measuring Business Excellence, 13(1), 56-71.
Khatri, N., & Ng, H.A. (2000). The role of intuition in strategic decision-making. Human Relations, 53, 57–86.
Kim, S., & Lim, Y. (2001). Consumers' Perceived Importance of and Satisfaction with Internet Shopping. Electronic Mar-kets, 11(3), 148-154.
Lin, H.H., & Wang, Y.S. (2006). An examination of the determinants of consumer loyalty in mobile commerce context. Information & Management, 43(3), 271-282.
McKnight, D.H., Choudhury, V., & Kacmar, C. (2002). Developing and Validating Trust Measures for E-Commerce: An Integrative Typology. Information Systems Research, 13(3), 334-359.
Morgan, R. M., & Hunt, S. D. (1994). The Commitment trust Theory of Relationship Marketing. Journal of Marketing, 58(July), 20–38.
Oliver, R. (1999). Whence customer loyalty?. Journal of Marketing, 63(1), 33-44.
Otieno, O., Liyala, S., Odongo, B., & Abeka, S. (2016). Theory of Reasoned Action as an Underpinning to Technological Innovation Adoption Studies. World Journal of Computer Application and Technology, 4, 1-7.
Piha, L., & Avlonitis, G. (2015). Customer defection in retail banking: attitudinal and behavioural consequences of failed service quality. Journal of Service Theory and Practice, 25(3), 304-326.
Porter, M. E. (2001). Competitive Strategy Creating and Sustaining Superior Performance, The Free Press U.S.A.
Ranaweera, C., & Prabhu, J. (2003). The Influence of Satisfaction, Trust and Switching Barriers on Customer Retention in a Continuous Purchasing Setting. International Journal of Service Industry Management, 14(4), 374–95.
Rauyruen, P., & Miller, K.E. (2007). Relationship quality as a predictor of B2B customer loyalty. Journal of Business Re-search. 60(1), 21-31.
Reichheld, F.F., & Schefter, P. (2000). E-Loyalty: Your Secret Weapon on the Web. Harvard Business Review, 78, 105-113.
Sambandam, R., & Lord, K.R. (1995). Switching behaviour in automobile markets: a consideration-sets model, Journal of the Academy of Marketing Science, 23, 57–65.
Scupola, A. (2009). SMEs’ e-commerce adoption: perspectives from Denmark and Australia. Journal of Enterprise Infor-mation Management, 22(1/2), 152-166.
Srinivasan, S.S., Anderson, R., & Ponnavolu, K. (2002). Customer loyalty in e-commerce: an exploration of its anteced-ents and consequences. Journal of Retailing, 78, 41–50.
Wong, A., & Zhou, L. (2006). Determinants and outcomes of relationship quality: a conceptual model and empirical in-vestigation. Journal of International Consumer Marketing, 18(3), 81-105.
Zaied, A. N. H. (2012). Barriers to e-commerce adoption in Egyptian SMEs. International Journal of Information Engi-neering and Electronic Business, 4(3), 9-18.